OLG LOTTERIES
How we are ensuring our games are fair.
OLG is committed to earn and retain the trust of the people of Ontario. This commitment extends to our lottery retailers and requires that all persons involved in the sale and redemption of lottery products acknowledge and agree to do so responsibly by adhering to the conditions of the Lottery Retailer Code of Conduct.
Lottery Retailer Code of Conduct
To support OLG's commitment to guarantee public trust in the lottery system, as an authorized lottery retailer or lottery retailer employee, I agree to responsibly sell and redeem OLG lottery products with integrity, respect and social responsibility, in the following manner:
INTEGRITY
- I will comply with all laws and regulations that apply to OLG products
- I will follow all OLG operating procedures and contractual requirements
- I will make readily available game rules and game information such as prize details and game results
- I will properly redeem prizes and honour all legitimate prize claims
- I recognize that I am considered an insider and as such I will identify myself as an insider to the OLG when claiming any prizes from a lottery game OLG participates in
- I agree to use the Retailer Play button for all of my personal purchases and redemptions
RESPECT
- I will promote fair, honest and courteous treatment of all customers
- I will answer all reasonable customer questions, or direct customers to OLG as required
SOCIAL RESPONSIBILITY
- I will sell lottery products and redeem prizes only to individuals 18 years of age or older
I acknowledge that failure to comply with the above conduct will result in progressive disciplinary action, up to and including termination of the Ontario Lottery and Gaming Corporation Retailer Agreement.
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