Responsible Gaming Practices

Ontario Lottery and Gaming Corporation (OLG) lottery products and gaming facilities provide games of chance for the entertainment of our customers. We are committed to ensuring this gaming entertainment is delivered in a responsible manner.

Working with stakeholder groups, such as the Centre for Addiction and Mental Health, the Ontario Problem Gambling Helpline, the Ontario Problem Gambling Research Centre, and the Responsible Gambling Council, OLG is continuously enhancing its responsible gaming practices.

The following are a number of proactive responsible gaming practices OLG and its Resort Casinos have established to help raise awareness and promote responsible gaming with customers:

To ensure that all OLG employees are prepared to deliver on the commitments outlined in our Responsible Gaming Code of Conduct, OLG launched a comprehensive, interactive responsible gaming training program.

Five different training programs in all - each customized to meet the unique needs of OLG's different lines of business - were developed based on key learnings from other Canadian jurisdictions and in collaboration with the Centre for Addiction and Mental Health (CAMH).

To date, over 8,000 employees have been trained.

In November 2005, OLG launched two pilot Responsible Gaming Information Centres (RGICs) located in Niagara Fallsview Casino Resort and Casino Windsor. These Centres provide an easily-accessible source of information for customers and staff to promote responsible gaming, provide information about safe gambling practices and assist customers that ask for help by acting as a bridge to professional treatment options. The Centres are staffed and operated by the Responsible Gambling Council (RGC), and OLG provides funding, space and support.

In March 2006, OLG supported the Responsible Gaming Council's (RGC) Within Limits: Problem Gambling Prevention Month. Through the hosting of RGC interactive awareness displays at all 27 OLG gaming sites, the placement of signage at our lottery retailers and bingo partners, as well as OLG sponsorship of Within Limits advertising in 45 communities across the province, we welcomed the opportunity to demonstrate our continued commitment to the Responsible Gambling Council's problem gambling prevention initiative. This is the third year that OLG has proudly agreed to support the program through the involvement of its gaming facilities, as well as select lottery retailers and Bingo Centres across Ontario.

OLG's message, "Know your limit, play within it!", reminds customers to consider how much they can afford to spend on gaming entertainment and suggests players must monitor their own gaming activities. This message, as well as the Ontario Problem Gambling Helpline, has been successfully integrated into OLG's casino, slots, and lottery marketing programs.

OLG developed a treatment referral brochure, "When You Are Over Your Limit... Help Is Available." The brochure is intended to help increase customer awareness of problem gambling and direct people to treatment providers. It is available at all OLG gaming sites and commercial casinos.

This allows customers to voluntarily exclude themselves from Ontario gaming sites. Should you wish to exclude from gaming facilities in Ontario, please contact any Ontario gaming site.

OLG's zero tolerance practice prohibits customers charged with leaving children unattended in cars, lobbies or other areas of gaming properties from visiting our gaming sites for up to five years.

OLG gaming and lottery activities are tightly regulated and include strict provisions preventing access to minors.

Gaming facilities install clocks in all restroom areas.

At the local level, OLG proactively meets with provincially funded treatment providers in gaming host communities. We recognize the importance of establishing a direct link between the treatment providers and the gaming sites to ensure that customers that self-exclude can be quickly directed to the appropriate help.

OLG speaks about its responsible gaming practices to a variety of audiences ranging from university classes to public meetings of stakeholder groups and other community organizations.

Every year, two per cent of gross revenue from slot machines at Ontario's charity casinos and slot facilities at racetracks is allocated to the province's problem gambling program for research, treatment, and prevention programs. To date, OLG has contributed more than $170 million to the program, with an additional $36 million estimated for fiscal 2006/07. The program is administered through the Ministry of Health and Long-Term Care.