The Ontario Lottery and Gaming Corporation (OLG) is committed to providing its goods and services in ways that respect the dignity and independence of people with disabilities. We are committed to providing people with disabilities, access to our goods and services in the same place and in a similar manner as other customers.
Plans and Policies
Accessible Customer Service Policy
The Accessibility Standard for Customer Service, Ontario Regulation 429/07, became law on January 1, 2008. It is the first of five accessibility standards implemented under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The Act and its Regulations are important steps that are required to creating a barrier-free and accessible Ontario by 2025.
Read the OLG Customer Service Policy (PDF)
Integrated Accessibility Standards Regulation Policy
The second standard, The Integrated Accessibility Standards Regulation (Ontario Regulation 191/11) (IASR) became law in 2011. This regulation includes accessibility standards for Information and Communications, Employment, Transportation and the Design of Public Spaces. In July 2016, all of the accessibility standards to the AODA, including the Customer Service Standards, were consolidated in the Integrated Accessibility Standards Regulation.
Annual Accessibility Progress
OLG has implemented many accessibility changes and improvements since 2010 to make our products, services and facilities more accessible to people with disabilities. OLG is committed to support increased accessibility across our organization. The following document is a summary of the accessibility initiatives OLG has implemented.
Multi-Year Accessibility Plan
The Ontario Lottery and Gaming Corporation (OLG) Multi-Year Accessibility Plan is a road map that describes how we will transform the OLG into an accessible and inclusive organization.
OLG is committed to providing communications support, publications and information to the public in accessible formats upon request. Should you require a publically available OLG document or other information in an accessible format or communications support please let us know by contacting us via one of the methods outlined below.
OLG is committed to providing excellent customer service to all, including those with disabilities. If you have feedback about your accessible customer service experience, please let us know by calling the OLG Support Centre at
Toll Free 1-800-387-0098,
by FAX at 1-705-946-6796,
by email through the Contact Us page at olg.ca or by mail at:
70 Foster Drive, Suite 800
Sault Ste. Marie, ON
The OLG Support Centre operates 7 days a week. Representatives are available from 8:00 a.m. to 7:00 p.m. Monday to Friday, and from 8:00 a.m. to 5:00 p.m. on weekends.
Any personal information provided is collected under the authority of Accessibility for Ontarians with Disabilities Act, 2005 (AODA) for the primary purpose of receiving and responding to your feedback/inquiry as required.
For more information, read the Accessible Customer Service Feedback Process (pdf).