Contact Us

CUSTOMER INQUIRIES

Please select one of the options below to contact us with suggestions, questions, comments or regarding a lost or stolen ticket.

Phone:
OLG Support Centre 1-800-387-0098
Email

Contact OLG with suggestions, questions, and comments.

CLAIM YOUR LOTTERY PRIZE

Do you have a winning ticket?

Lottery prizes can be claimed in four ways: at retail, at select OLG Slots and Casinos, at the OLG Prize Centre in Toronto, or by mail. The value of the prize determines your options for claiming.

Read our prize claim procedures to learn how to claim your prize.

Toronto Prize Centre
20 Dundas Street West
Toronto, ON
M5G 2C2

OLG Mail-in Prize Centre
P.O. Box 130
31 Adelaide Street East
Toronto, ON
M5C 2J1

WINNING LOTTERY NUMBERS

Online
Phone
WIN! Line
416-870-8946 (Toronto area)
1-866-891-8946 (outside Toronto area - toll free).

PROBLEM GAMBLING INFORMATION

Ontario Problem Gambling Helpline: 1-888-230-3505

The Ontario Problem Gambling Helpline is free, confidential and anonymous. If you or anyone you know is concerned about gambling please call. Help is available.

INFORMATION ACCESS AND PRIVACY SERVICES

Ontario Lottery and Gaming Corporation (OLG) is governed by the Province of Ontario's Freedom of Information and Protection of Privacy Act (the Act). Under the Act, you have the right to request any information held by OLG and the right to the protection of your personal information. Find out more.

CORPORATE LOCATIONS

OLG Toronto Prize Centre
- For lottery prize claims.
Toronto Prize Centre
20 Dundas Street West
Toronto, ON
M5G 2C2
OLG Mail-In Prize Centre
- For mail-in lottery prize claims.
OLG Mail-in Prize Centre
P.O. Box 130
31 Adelaide Street East
Toronto, ON
M5C 2J1
Sault Ste. Marie
- Prizes cannot be claimed at this location
70 Foster Drive, Suite 800
Sault Ste. Marie, ON
P6A 6V2
(705) 946-6464
Toronto
- Prizes cannot be claimed at this location
4120 Yonge Street, Suite 500
Toronto, ON
M2P 2B8
(416) 224-1772
OLG CASINOSINFORMATION
Winner's Circle and General Inquiries
Call OLG Support Centre toll free at 1-800-387-0098
Brantford
Local: (519) 752-5004
Toll free: 1-888-694-6946
Sault Ste. Marie
Local: (705) 759-0100
Toll free: 1-800-826-8946
Point Edward
Local: (519) 383-7770
Toll free: 1-888-394-6244
Thousand Islands
Local: (613) 382-6800
Toll free: 1-866-266-8422
Thunder Bay
Local: (807) 683- 1935
Toll free: 1-877-656-4263
Great Blue Heron Charity
Local: (905) 985-4888
Toll free: 1-888-29-HERON (1-888-294-3766)

RESORT CASINOSINFORMATION
Caesars Windsor™
Local: (519) 258-7878
Toll Free: 1-800-991-7777
Casino Niagara™
Local: (905) 374-3598
Toll Free: 1-888-946-3255
Casino Rama™
Local: (705) 329-3325
Toll-free: 1-800-832-7529
Niagara Fallsview Casino Resort
Local: (905) 358-3255
Toll Free: 1-888-325-5788

OLG SLOTSINFORMATION
Winner's Circle and General Inquiries
Call OLG Support Centre toll free at 1-800-387-0098
Ajax
Local: (905) 619-2690
Clinton
Local: (519) 482-7540
Dresden
Local: (519) 683-1551
Flamboro
Local: (905) 628-4275
Toll Free: 1-866-746-6600
Georgian
Local: (705) 726-6770
Grand River
Local: (519) 846-2022
Hanover
Local: (519) 364-7606
Kawartha
Local: (705) 939-2400
Toll free: 1-800-711-2458
Mohawk
Local: (905) 854-4053
Toll free: 1-800-732-2230
Rideau Carleton
Local: (613) 822-8668
Toll Free: 1-877-870-7586
Sudbury
Local: (705) 855-7164
Western Fair
Local: (519) 672-5394
Toll free: 1-877-912-5466
Woodbine
Local: (416) 675-1101
Woodstock
Local: (519) 537-4808