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1. How much money is won in a year?During fiscal 2010/2011, OLG made available $1.78 billion in cash prizes. 2. Who plays lottery games in Ontario?Lottery players in Ontario closely reflect the adult population in every demographic measure, and no group, either by age, education or income, plays lotteries significantly more than any other group. Half or more of Ontario adults play at least once every two months and nearly a quarter of all Ontario adults play at least once a week. For more information on the demographics of lottery players, please see our Fact Sheet. 3. Who do I contact for more information about OLG lottery products?For more information about OLG lottery products, please call our Customer Excellence Centre at 1-800-387-0098. 4. How old do you have to be to purchase lottery tickets in Ontario?You must be 18 years of age or older to purchase lottery tickets in Ontario. Under legislation passed in 1997, it is a provincial offence, punishable by significant fines, to sell OLG lottery tickets to anyone under the age of 18. In addition, we will suspend any retailers found to have sold to minors from our lottery business. 5. Where are the draws held?The draws are held in a studio in Toronto under tight security measures. Each draw is videotaped, witnessed and officially recorded by independent adjudicators. 6. How can I become an OLG retailer?The owner of an established business can apply to become an authorized OLG retailer by writing to: 7. Must all winners have their names published?The publishing of winners is important in demonstrating the integrity of our lottery games. OLG reserves the right to publish the name, address and photograph of any winner. This is necessary for us to demonstrate that people do win. Winner information is released to the news media and may be used in OLG 's advertising. For every prizewinner there are a number of other players who did not win but have a legitimate desire to know that someone won. 8. Should I sign my ticket before claiming my prize at a lottery retailer?Starting Jan. 28, 2008, lottery tickets must be signed by the customer before the retailer will validate them. Retailers cannot validate tickets that are not signed. OLG strongly recommends that you sign your ticket AS SOON AS YOU PURCHASE IT. This identifies it as yours and helps protect you if you were ever to lose it. 9. Where can I purchase lottery products in Ontario?Lottery products can be purchased from any of the more than 10,000 OLG retailers across the province. More than 8,300 retail locations are equipped with lottery terminals for on-line games such as 10. Can I buy OLG lottery products over the Internet?No. OLG lottery products cannot be purchased over the Internet. You can purchase OLG lottery products from any of the more than 10,000 retailers in Ontario. 11. Where do lottery proceeds go?All proceeds are paid into the Consolidated Revenue Fund for the Province of Ontario. The Ontario Lottery and Gaming Corporation Act directs proceeds from lotteries, OLG Casinos and OLG Slots to: provincial hospitals, sport, recreational and cultural activities, and to charitable organizations and non-profit corporations through the Ontario Trillium Foundation. For more information on the economic benefits of lotteries and other OLG gaming activities, please visit the Economic Benefits section of our web site. 12. To what Ministry does the Ontario Lottery and Gaming Corporation report?OLG reports through a Board of Directors to the Ministry of Finance. 13. How can my organization apply for lottery funds?Ontario Trillium Foundation is completely funded with OLG proceeds. Any organization interested in applying for grants should contact The Ontario Trillium Foundation at 1-800-263-2887 for more information. 14. Who can I contact if I am concerned about my own or someone else's gambling?Contact the Ontario Problem Gambling Helpline at 1-888-230-3505. This is a confidential, anonymous, free service open 24 hours or visit the site of The Responsible Gambling Council (Ontario), at www.responsiblegambling.org. 15. When can I validate my lottery tickets to check if I'm a winner?You can validate all OLG lottery tickets at participating retail outlets during lottery terminal operating hours, from 16. How do I claim a prize?http://www.olg.ca/lotteries/guide/claiming.jsp 17. How long are my lottery tickets valid for?All tickets generated by the lottery terminal expire 12 months after the draw date on the ticket. For INSTANT tickets, check the expiry date on the ticket back. Sports Games are valid one year from the end of the Games List week from which the ticket was issued. BIG LINK BINGO is valid for the date of purchase at the selling hall, as it is a daily live game. 18. How do I claim winnings if I am a resident of the United States?OLG 's lottery games are designed to be enjoyed by adult residents of Ontario. Occasionally, residents from other jurisdictions play and win OLG's lottery games, and OLG treats everyone fairly. The same claiming procedures described in the "How do I claim a prize?" answer above apply, subject to any U.S. postal regulations. OLG cannot mail cheques into the U.S. In cases where U.S. winners are required to receive a cheque for their winnings, they must pick up their cheque in person at the OLG Prize Centre in Toronto. More information about claiming prizes is available by calling the OLG Customer Excellence Centre at 19. What tax implications are there for lottery winners?Generally, Canadian tax authorities do not consider lottery winnings to be taxable for Canadian tax purposes. However, U.S. residents playing OLG lotteries should note that the Internal Revenue Service (IRS) does consider such winnings to be subject to U.S. tax. While OLG will not withhold the U.S. tax against Canadian winnings, U.S. residents must report such profits on their individual tax returns. For more information, U.S. residents should contact their local IRS office. 20. How can I find the odds of winning on your games?You can find the various odds of winning for lottery games in the following areas of our website:
Odds of winning are also published in OLG's Fact Sheets. You can request a copy of our Fact Sheets by calling our Customer Excellence Centre at 21. What is a repurchase?Repurchase is a way to play the same selections for the next draw without having to complete a Selection Slip. Merely present your ticket to a retailer after the last draw date and tell the retailer that you wish to purchase the same selections for the next draw. The retailer will then generate a ticket with the same selections for the next draw and return the original ticket (if it is a non-winning ticket) together with the new ticket to you. A Repurchase play ticket costs the same as the original ticket. While Repurchase does apply to ENCORE, it does not generate the same ENCORE number. 22. When do terminals re-open after a draw?On any particular game's draw night, the OLG has to close sales to conduct the draw. Approximately ten minutes after the draw close, OLG will re-open sales for the following draw. 23. What happens with lottery prize money that is not claimed?Unclaimed prizes from national games, e.g. 24. Why should I sign my ticket?OLG requires that you write or print your name on your lottery ticket before a retailer can check it. This is for your own protection. Signing the ticket is an easy way to identify it as yours. And that makes it difficult for someone else to claim your prize if your ticket is a winner. It also helps protect you if you were ever to lose it. Retailers cannot validate tickets that are not signed. 25. Where can I check my ticket?
26. What is the proper procedure for retailers to follow when validating lottery tickets?When you present a ticket for validation, all retailers must follow these simple steps:
27. How can I be sure my ticket is checked properly?At a retailer who has a lottery terminal:
28. Can I submit a complaint or suggestion to OLG?OLG's Customer Care Centre operates from 8 am to 9 pm, seven days a week. You can call us at 29. What do I do if lose a lottery ticket or if it has been stolen?
If you have lost your lottery ticket or believe it has been stolen, you can contact OLG the following ways: 30. What else have you done to ensure the security and integrity of the lottery prize payout process?For more information, please see our Lottery Prize Integrity Program 31.What if I don't want to sign my ticket because of privacy concerns?Retailers are required to return all validated tickets to customers, whether they are winning tickets or non-winning tickets. This puts your name/signature back in your hands. 32. Do I sign the front of the ticket or the back of the ticket?You may sign either the front or the back of the ticket. However, a convenient signature box is located on the front of all on-line lottery tickets such as 33. What constitutes an acceptable signature?The "Signature" area is protection for you to be able to identify your ticket with certainty. You can choose to write or print your name however you feel best represents you and ensures your ownership of the ticket. 34. Who should sign a ticket that has been purchased for a group?A signature is required on a ticket before it can be validated. Often the person who is redeeming the ticket for a group can sign the ticket and also mark it as belonging to a group of people by adding a phrase such as "in trust" or "and group" which would indicate that others share in the ownership of the ticket. 35. How can a dispute over a lottery prize be resolved?OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available,as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice. |
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