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Checking INSTANT Tickets at Retail
INSTANT Tickets With The Scratch & Scan Symbol
Look for the Scratch & Scan symbol now on even more INSTANT tickets
- Use the Ticket Checker to check your ticket on your own and verify if your ticket is a winner and the prize amount won.
- Ask your retailer to check your ticket through the lottery terminal or INSTANT ticket device.
- Scratch the play areas of your INSTANT ticket by following the game instructions. After playing the ticket, completely scratch the latex area containing the Scratch & Scan symbol, located on the left side of the front of the ticket, to reveal a bar code that is readable by the lottery terminal or INSTANT ticket device.
- If you are at a retail outlet that sells INSTANT tickets only, the retailer will scan your ticket with an INSTANT ticket device.
- If you are at a lottery terminal retail outlet, the retailer will scan your INSTANT ticket through the lottery terminal. Check the Customer Display Screen. This screen should be facing you and will show you in large characters the amount of your prize or if you have not won a prize.
- Your retailer will will give you a Customer Receipt which will indicate a winning prize amount or that your ticket is a non-winner.
INSTANT Tickets Without The Scratch & Scan Symbol
INSTANT tickets that do not have the Scratch & Scan symbol cannot be checked through the Ticket Checker.
- Check the lottery ticket yourself visually to see if you are a winner.
- You can then ask your lottery retailer to check your INSTANT ticket for you on their lottery terminal or INSTANT ticket device.
- If you are at a retail outlet that sells INSTANT tickets only, the retailer will scan your ticket through an INSTANT ticket device.
- If you are at a lottery terminal retail outlet, the retailer will scan your INSTANT ticket through the lottery terminal. Check the Customer Display Screen. This screen should be facing you and will show you in large characters the amount of your prize or if you have not won a prize.
If you have a winning INSTANT ticket:
Important Note
Whether you have a winning ticket or not, your retailer must return all LOTTO and INSTANT tickets to you along with the corresponding Customer Receipts.
- If you are at a lottery terminal retail outlet, you will see a winning message on the Customer Display Screen and hear a winning message play from the lottery terminal.
- Whether you are at a lottery terminal retail outlet or a retail outlet that sells INSTANT tickets only: your retailer will give you a Customer Receipt which will indicate the winning prize amount.
- The boxed Ticket Number on the receipt should match the Ticket Number on the ticket.
- If you win $5,000 or more, OLG's Customer Excellence Centre will immediately call you at the retail outlet.
Claiming your prize
If you do not have a winning INSTANT ticket:
- If you are at a lottery terminal retail outlet, you will see a non-winning message on the Customer Display Screen and hear a non-winning message play from the lottery terminal.
- Whether you are at a lottery terminal retail outlet or a retail outlet that sells INSTANT tickets only: your retailer will give you a Customer Receipt which will indicate that your ticket is a non-winner.
- The boxed Ticket Number on the receipt should match the Ticket Number on the ticket.
When you present a ticket for validation, all retailers must follow these simple steps:
- Check whether tickets are signed before validating.
- If tickets are not signed, ask the customer to sign them. Retailers cannot validate tickets that are not signed.
- Tear through the bar code of all paid-out tickets, and return all validated tickets, winners and non-winners, to customers along with the corresponding Customer Receipt.
- Keep clutter away from the lottery terminal or INSTANT ticket device and the printer.
- Ensure the lottery Customer Display Screen is visible to the customer at all times.
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