How To Claim Prizes

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  • There are other options to claim lottery prizes of $1,000 or more:
    • You can drop off a prize claim in person at one of our select OLG Slots and Casinos. Information regarding how to claim a prize at a select OLG Slots and Casinos can be found here.
    • Or you can drop off the claim in person at the Toronto Prize Centre, 20 Dundas St. West, Toronto.
  • Prizes over $250,000 must be claimed in person at our Toronto Prize Centre.
  • Claiming a prize up to and including $50 can be done at any OLG lottery retailer.
  • Claiming prizes from $50 to $999.90 can be done at select OLG lottery retailers. Check with your retailer to see if they can pay out this amount.
  • There is also the option to wait until after the Canada Post service disruption to claim your prize. Prizes on lottery and sports games can be claimed up to one year from the draw date. Instant ticket prizes can be claimed up to the Expiry Date printed on the back of the ticket.

MANDATORY: To claim a prize of $1,000 or more, you must complete a Lottery Prize Claim Declaration Form. This applies to both single and group play wins. All prize claim documentation must include the claimant's legal first and last name as shown on the valid government issued identification that will be presented with the claim documentation.

** No Assignment of Prize Winnings
Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the prize winner (as determined by OLG).

As part of OLG's prize payment protocol, OLG reserves the right to subject any person having any involvement with a winning ticket prior to the submission of a prize claim to the same requirements as the person(s) claiming the prize. These requirements include, but are not limited to, providing valid government issued photo identification, participating in a face-to-face interview, and completing the "Release of Prize Claim Form".

Click here to download the Lottery Prize Claim Declaration Form.

Click here to download the Release of Prize Claim Form.

For prize claiming details, download our "How to check your lottery tickets and claim prizes" brochure. (PDF, 983 KB)

You must be 19 years of age or older to enter OLG Slots & Casinos to claim your lottery prize.

At Retail
By Mail
*Select OLG
Slots & Casinos
Toronto Prize Centre
Up to $50
Over $50 to under $1,000
*** $1,000 to under $10,000
*** $10,000 - $250,000
Over $250,000
Prizes other than cash.
For claim options regarding prizes other than cash (merchandise, trips, tickets to sporting events, or other prizes), please call the OLG Support Centre at 1-800-387-0098.

No income taxes or fees of any kind have to be paid to Canadian authorities on lottery winnings in Canada.

OLG does not use third parties to locate or pay its winners.

* Must be 19 years of age or older.

** At locations with a Lotto terminal, subject to cash availability.

*** Winning tickets submitted at OLG Slots & Casinos will be couriered to the OLG Prize Centre for processing. At select locations only.

ATTENTION groups with retailers: Group lottery tickets are void if an OLG retailer or a person involved in the handling of lottery tickets at the retailer's store is a member of the group and the group's tickets are purchased, electronically checked or electronically validated in the retailer's store. For more information about group play, phone the OLG Support Centre at 1-800-387-0098.

OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available,as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.


Avoid making any extra markings on your ticket. Unknown markings can increase the time it takes to process your prize claim. The only information that should be written on the ticket is your signature or printed name and the personal information required to complete the back of the ticket.

International Residents

Claim information for winners not living in Canada.