Claiming your prize at the Toronto Prize Centre

Address Toronto Prize Centre 20 Dundas Street West Toronto, ON M5G 2C2 Atrium on Bay Just west of Yonge Street on Dundas West Just west of Dundas subway station Map

Hours Monday to Friday 9 a.m. to 5 p.m. 1-800-387-0098 Holiday Hours The Prize Centre will be closed on Monday, September 6 in observance of the Labour Day Holiday. Please expect longer than normal wait times on Tuesday, September 7 and Wednesday, September 8 due to the holiday.

MANDATORY: To claim a prize of $1,000 or more, you must complete a Lottery Prize Claim Declaration Form. This applies to both single and group play wins.

You can claim any lottery prize at the Toronto Prize Centre. To help process your claim, you should be prepared to answer some questions to help us verify the ownership of the winning ticket. You will be asked a series of questions including when and where the ticket was purchased, and if you or any member of your family is affiliated with OLG or with a person who sells OLG products.

The Toronto Prize Centre issues cheques for all claims. There is no cash on the premises.

Wait Times

Most major winners collect their prizes on Mondays and Fridays. If you visit us on one of these days, you should expect longer wait times. The prize claim process can take some time and line-ups can be long, so consider arriving before 2 p.m. If you are claiming a prize of $10,000 and over, you should expect this process to take a minimum of two hours once you arrive at the prize claim counter.

For the quickest processing, follow the instructions below and bring all of the required documentation.

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Lottery prizes under $10,000

For the majority of visitors to our Prize Centre in Toronto, once you arrive at the prize claim counter, your claim under $10,000 can be processed in 10-20 minutes.

What to bring with you

1. Bring your original, signed ticket. Fill in the required information on the front and back of the ticket. Keep a photocopy of your ticket.
   • Do not put additional writing or markings on your tickets. This can increase the time it takes OLG to process your prize claim.
2. If you had a retailer check your ticket, bring the Customer Receipt printed by the lottery terminal or INSTANT ticket device.
3. Bring the required identification.
   • Bring 1 piece of valid government-issued ID with date of birth.
4. Completed Winner Declaration Form (required for prizes of $1,000 and more)
   • This form must be completed by all winners in order to claim your prize. If you cannot print the form from our website, this form is available at the Toronto Prize Centre.
   Lottery Prize Claim Declaration Form - Single.
   Lottery Prize Claim Declaration Form - Group.

Group Winners should also bring:

5. A list of all winners in the group (first and last names). (Lottery Prize Claim Group List.)
6. For each winner, bring a photocopy of 1 piece of valid government-issued ID with date of birth.

Prize Payment

If there are no issues with your prize claim, you will receive a cheque in the name of the person who completed the back of the winning ticket.

For group claims, the cheque will be issued

• to all of the names of the winners in the winning group if those names are on the ticket, OR
• "in trust" to the person who signed and completed the back of the ticket.

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Lottery Prizes $10,000 and over

If you are claiming a prize of $10,000 and over, you should expect this process to take a minimum of two hours once you arrive at the prize claim counter. The prize claim process includes an interview with a prize claim investigator who will review the details of your claim. For group wins, each member of the winning group will be interviewed individually.

What to bring with you

1. Bring your original, signed ticket. Fill in the required information on the front and back of the ticket. Keep a photocopy of your ticket.
   • Do not put additional writing or markings on your tickets. This can increase the time it takes OLG to process your prize claim.
2. If you had a retailer check your ticket, bring the Customer Receipt printed by the lottery terminal or INSTANT ticket device.
3. Bring the required identification.
   • Bring 1 piece of valid government-issued ID that includes your photo and date of birth.
   • Bring a second piece of valid ID.
4. Completed Winner Declaration Form (required for prizes of $1,000 and more)
   • This form must be completed by all winners in order to claim your prize. If you cannot print the form from our website, this form is available at the Toronto Prize Centre.
   Lottery Prize Claim Declaration Form - Single.
   Lottery Prize Claim Declaration Form - Group.

You will be asked to wait while your claim is processed. It will take several hours to complete this process

Group Winners should also bring:

For major wins of $10,000 or more, we recommend that group winners contact the Toronto Prize Centre to schedule an appointment at 1-800-387-0098.

5. Bring a list of all winners (first and last names) with address. (Lottery Prize Claim Group List.)
6. For each winner bring:
   • A photocopy of 1 piece of valid government-issued ID that includes photo and date of birth.
   • A photocopy of a (second piece of valid ID)
7. A completed Winner Declaration Form (Group) for each winner.

You will be asked to wait while your claim is processed. It will take several hours to complete the prize claim process. Processing time may increase for larger groups.

Prize Payment

If there are no issues with your prize claim, you will receive a cheque in the name of the person who completed the back of the winning ticket.

For group claims, the cheque will be issued

• to all of the names of the winners in the winning group if those names are on the ticket, OR
• "in trust" to the person who signed and completed the back of the ticket.

Publication of win

Prize Winners of $10,000 or more

Prizes of $10,000 and over are considered major wins. Once your prize is approved for payment, you will be interviewed by a Prize Centre staff member to complete the publicity requirements associated with your major win. This is a light-hearted interview to help us understand the unique story behind your win.

• OLG publicizes ALL winners of $10,000 and over in a news release and on our website for 30 days. This release will include your name, city of residence and details of your prize. You will be asked to sign a form acknowledging your understanding of this condition.
• You will also have the option of being featured on our website and other advertising mediums as a Featured Lottery Winner.

Prize Winners of $1,000 or more

In our ongoing efforts to ensure the integrity of our lottery operations and maintain the confidence of Ontarians, starting November 4, 2009, OLG will publish information on all lottery wins of $1,000 or more right here on OLG.ca for a period of 30 days. This information will include the name, city of residence and the prize won for all individuals or groups who are paid a lottery prize of $1,000 or more.

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Lottery Prizes $10,000 and over - INSIDERS

If you are claiming a prize of $10,000 and over and fall within OLG's Related Party/Insider Win definition, the claim process can take several weeks to complete. The prize claim process includes an interview with a prize claim investigator who will review the details of your claim. For group wins, each member of the winning group will be interviewed individually. The process of validating an Insider claim can take several weeks and may involve follow-up interviews.

What to bring with you

1. Bring your original, signed ticket. Fill in the required information on the front and back of the ticket. Keep a photocopy of your ticket.
   • Do not put additional writing or markings on your tickets. This can increase the time it takes OLG to process your prize claim.
2. If you had a retailer check your ticket, bring the Customer Receipt printed by the lottery terminal or INSTANT ticket device.
3. Bring the required identification.
   • Bring 1 piece of valid government-issued ID that includes your photo and date of birth.
   • Bring a second piece of valid ID.
4. Completed Winner Declaration Form (required for prizes of $1,000 and more)
   • Completed Winner Declaration Form (required for prizes of $1,000 and more) This form must be completed by all winners in order to claim your prize. If you cannot print the form from our website, this form is available at the Toronto Prize Centre.
   Lottery Prize Claim Declaration Form - Single.
   Lottery Prize Claim Declaration Form - Group.

Group Winners should also bring:

5. A list of all winners in the group (first and last names). (Lottery Prize Claim Group List.)
6. For each winner, include:
   • A photocopy of 1 piece of valid government-issued ID that includes photo and date of birth.
   • A photocopy of a (second piece of valid ID)
7. A completed Winner Declaration Form (Group) for each winner.

Prize Payment

If there are no issues with your prize claim, and once your prize is approved for payment, Prize Centre staff in Toronto will inform you of your prize payout date. The payment of each Insider prize is held for 30 days to allow anyone with concerns regarding the prize to come forward.

OLG will issue a cheque in the name of the person who completed the back of the winning ticket, approximately 30 days after the prize claim has been approved. You can then pick up your cheque at the Toronto Prize Centre.

For group claims, the cheque will be issued

• to all of the names of the winners in the winning group if those names are on the ticket, OR
• "in trust" to the person who signed and completed the back of the ticket.

Publication of win

Prize Winners of $10,000 or more

Prizes of $10,000 and over are considered major wins. Once your prize is approved for payment, you will be interviewed by a Prize Centre staff member to complete the publicity requirements associated with your major win. This is a light-hearted interview to help us understand the unique story behind your win.

• OLG publicizes ALL winners of $10,000 and over in a news release and on our website for 30 days. This release will include your name, city of residence and details of your prize. You will be asked to sign a form acknowledging your understanding of this condition.
• You will also have the option of being featured on our website and other advertising mediums as a Featured Lottery Winner.

Prize Winners of $1,000 or more

In our ongoing efforts to ensure the integrity of our lottery operations and maintain the confidence of Ontarians, starting November 4, 2009, OLG will publish information on all lottery wins of $1,000 or more right here on OLG.ca for a period of 30 days. This information will include the name, city of residence and the prize won for all individuals or groups who are paid a lottery prize of $1,000 or more.