Claiming your prize at the Toronto Prize Centre

OLG Prize Centre

Address

Toronto Prize Centre
20 Dundas Street West
Toronto, ON
M5G 2C2

Atrium on Bay
Just west of Yonge Street on Dundas West
Just west of Dundas subway station

Map

Hours

Monday to Friday: 9 a.m. to 7 p.m.
Saturday: 9 a.m. to 3 p.m.
†OLG Prize Centre is closed on all statutory holidays. It is also closed on Saturday if a statutory holiday falls on a Monday or Friday.

Holiday Hours

The Prize Centre will be closed on Saturday, August 30, 2014, and Monday, September 01, 2014, in observance of the Labour Day holiday. Please expect longer than normal wait times on Tuesday, September 02, 2014, and Wednesday, September 03, 2014.

Services on weekdays from 5 p.m. to 7 p.m., and on Saturday are limited to prize claims less than $10,000 for INSTANT wins and less than $15 Million for Lotto and Sports wins.

Lottery customers can call the OLG Support Centre at 1-800-387-0098 for further details.

Wait Times

Important

Any incomplete documentation or other issues may increase the time it takes to process your claim.

OLG strives to serve its customers and process prize claims as quickly as possible, however additional time may be needed to complete the required claims process.

Claims less than $10,000, take approximately 15 minutes to process, once the claimant is called to the counter. However, OLG retains the right to conduct an investigative interview for any claim where additional information is required. If an interview is required, the prize claim process can take two or more hours. OLG cannot guarantee same day prize payment.

For prize claims between $10,000 and $15 million the claim process can take two or more hours. For the best chance at receiving a same day prize payment, claimants should arrive at the Prize Centre by 3.30 p.m. Monday to Friday, or by noon on Saturday. Notwithstanding the foregoing, OLG cannot guarantee same day prize payments.

For prize claims of $15 million and more the claim process can take several hours. Claimants should arrive at the Prize Centre by 11:00 a.m. Monday to Friday. OLG cannot guarantee same day prize payments.

Group leaders should telephone 1-800-387-0098 to request details on how to claim a prize prior to arriving at the OLG Prize Centre as the claim can take several hours to process depending on the number of group members.

Most prize winners claim their prize on Mondays and Fridays. Tuesday is also busy during the fall and winter months. If you plan to visit the Prize Centre on one of these days, you may experience longer wait times.

MANDATORY: To claim a prize of $1,000 or more, you must complete a Lottery Prize Claim Declaration Form. This applies to both single and group play wins.

** No Assignment of Prize Winnings
Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the prize winner (as determined by OLG).

As part of OLG's prize payment protocol, OLG reserves the right to subject any person having any involvement with a winning ticket prior to the submission of a prize claim to the same requirements as the person(s) claiming the prize. These requirements include, but are not limited to, providing valid government issued photo identification, participating in a face-to-face interview, and completing the "Release of Prize Claim Form".

Click here to download the Release of Prize Claim Form.

You can claim any lottery prize at the Toronto Prize Centre. To help process your claim, you should be prepared to answer some questions to help us verify the ownership of the winning ticket. You will be asked a series of questions including when and where the ticket was purchased, and if you or any member of your family is affiliated with OLG or with a person who sells OLG products.

The Toronto Prize Centre issues cheques for all claims. There is no cash on the premises.


Lottery prizes under $10,000

For the majority of visitors to our Prize Centre in Toronto, once you arrive at the prize claim counter, your claim under $10,000 can be processed in 10-20 minutes.

What to bring with you

  1. Bring your original, signed ticket. Fill in the required information on the front and back of the ticket. Keep a photocopy of your ticket.
    • Do not put additional writing or markings on your tickets. This can increase the time it takes OLG to process your prize claim.
  2. If you had a retailer check your ticket, bring the Customer Receipt printed by the lottery terminal or INSTANT ticket device.
  3. Bring the required identification.
  4. Completed Lottery Prize Claim Declaration Form (required for prizes of $1,000 and more)
    • This form must be completed by all winners in order to claim your prize. If you cannot print the form from our website, this form is available at the Toronto Prize Centre.
    Lottery Prize Claim Declaration Form - Single.*
    Lottery Prize Claim Declaration Form - Group.*

Group Winners should also bring:

  1. Each group member must include his/her legal name, address, postal code, telephone number and signature on the Lottery Prize Claim Group List.
  2. For each winner, bring a photocopy of 1 piece of valid government-issued ID with date of birth.
  3. A completed Lottery Prize Claim Declaration Form (Group) for each winner.

Prize Payment

If there are no issues with your prize claim, you will receive a cheque in the name of the person who completed the back of the winning ticket.

For group claims, the cheque will be issued

  • to all of the names of the winners in the winning group if those names are on the ticket, OR
  • "in trust" to the person who signed and completed the back of the ticket.

Lottery Prizes $10,000 and over

If you are claiming a prize of $10,000 and over, you should expect this process to take a minimum of two hours once you arrive at the prize claim counter. The prize claim process includes an interview with a prize claim investigator who will review the details of your claim. For group wins, each member of the winning group will be interviewed individually.

What to bring with you

  1. Bring your original, signed ticket. Fill in the required information on the front and back of the ticket. Keep a photocopy of your ticket.
    • Do not put additional writing or markings on your tickets. This can increase the time it takes OLG to process your prize claim.
  2. If you had a retailer check your ticket, bring the Customer Receipt printed by the lottery terminal or INSTANT ticket device.
  3. Bring the required identification.
  4. Completed Lottery Prize Claim Declaration Form (required for prizes of $1,000 and more)
    • This form must be completed by all winners in order to claim your prize. If you cannot print the form from our website, this form is available at the Toronto Prize Centre.
    Lottery Prize Claim Declaration Form - Single.*
    Lottery Prize Claim Declaration Form - Group.*

You will be asked to wait while your claim is processed. It will take several hours to complete this process

Group Winners should also bring:

Insider Wins

If your group contains an individual who falls within OLG's Related Party/Insider Win definition your claim processing and/or prize payment will be delayed.

For major wins of $10,000 or more, we recommend that group winners contact the Toronto Prize Centre to schedule an appointment at 1-800-387-0098.

  1. Each group member must include his/her legal name, address, postal code, telephone number and signature on the Lottery Prize Claim Group List.
  2. For each winner bring:
  3. A completed Lottery Prize Claim Declaration Form (Group) for each winner.

You will be asked to wait while your claim is processed. It will take several hours to complete the prize claim process. Processing time may increase for larger groups.

Prize Payment

If there are no issues with your prize claim, you will receive a cheque in the name of the person who completed the back of the winning ticket.

For group claims, the cheque will be issued

  • In the name of each group member. If all names do not fit on the cheque the word "in trust" will follow the name of the last person listed on the cheque.

Publication of win

Prize Winners of $10,000 or more

Prizes of $10,000 and over are considered major wins. Once your prize is approved for payment, you will be interviewed by a Prize Centre staff member to complete the publicity requirements associated with your major win. This is a light-hearted interview to help us understand the unique story behind your win.

  • OLG publicizes ALL winners of $10,000 and over in a news release and on our website for 30 days. This release will include your name, city of residence and details of your prize. You will be asked to sign a form acknowledging your understanding of this condition.
  • You will also have the option of being featured on our website and other advertising mediums as a Featured Lottery Winner.

Prize Winners of $1,000 or more

In our ongoing efforts to ensure the integrity of our lottery operations and maintain the confidence of Ontarians, starting November 4, 2009, OLG will publish information on all lottery wins of $1,000 or more right here on OLG.ca for a period of 30 days. This information will include the name, city of residence and the prize won for all individuals or groups who are paid a lottery prize of $1,000 or more.


Lottery Prizes $10,000 and over - INSIDERS

If you are claiming a prize of $10,000 and over and fall within OLG's Related Party/Insider Win definition, the claim process can take several weeks to complete. The prize claim process includes an interview with a prize claim investigator who will review the details of your claim. For group wins, each member of the winning group will be interviewed individually. The process of validating an Insider claim can take several weeks and may involve follow-up interviews.

Retailers

If you are a retailer, you should always follow OLG's directions when purchasing and validating your tickets.

What to bring with you

  1. Bring your original, signed ticket. Fill in the required information on the front and back of the ticket. Keep a photocopy of your ticket.
    • Do not put additional writing or markings on your tickets. This can increase the time it takes OLG to process your prize claim.
  2. If you had a retailer check your ticket, bring the Customer Receipt printed by the lottery terminal or INSTANT ticket device.
  3. Bring the required identification.
  4. Completed Lottery Prize Claim Declaration Form (required for prizes of $1,000 and more)
    • Completed Lottery Prize Claim Declaration Form (required for prizes of $1,000 and more) This form must be completed by all winners in order to claim your prize. If you cannot print the form from our website, this form is available at the Toronto Prize Centre.
    Lottery Prize Claim Declaration Form - Single.*
    Lottery Prize Claim Declaration Form - Group.*

Group Winners should also bring:

  1. Each group member must include his/her legal name, address, postal code, telephone number and signature on the (Lottery Prize Claim Group List.)
  2. For each winner, include:
  3. A completed Lottery Prize Claim Declaration Form (Group) for each winner.

Prize Payment

If there are no issues with your prize claim, and once your prize is approved for payment, Prize Centre staff in Toronto will inform you of your prize payout date. The payment of each Insider prize is held for 30 days to allow anyone with concerns regarding the prize to come forward.

OLG will issue a cheque in the name of the person who completed the back of the winning ticket, approximately 30 days after the prize claim has been approved. You can then pick up your cheque at the Toronto Prize Centre.

For group claims, the cheque will be issued

  • In the name of each group member. If all names do not fit on the cheque the word "in trust" will follow the name of the last person listed on the cheque.

Publication of win

Prize Winners of $10,000 or more

Prizes of $10,000 and over are considered major wins. Once your prize is approved for payment, you will be interviewed by a Prize Centre staff member to complete the publicity requirements associated with your major win. This is a light-hearted interview to help us understand the unique story behind your win.

  • OLG publicizes ALL winners of $10,000 and over in a news release and on our website for 30 days. This release will include your name, city of residence and details of your prize. You will be asked to sign a form acknowledging your understanding of this condition.
  • You will also have the option of being featured on our website and other advertising mediums as a Featured Lottery Winner.

Prize Winners of $1,000 or more

In our ongoing efforts to ensure the integrity of our lottery operations and maintain the confidence of Ontarians, starting November 4, 2009, OLG will publish information on all lottery wins of $1,000 or more right here on OLG.ca for a period of 30 days. This information will include the name, city of residence and the prize won for all individuals or groups who are paid a lottery prize of $1,000 or more.


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