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Website Privacy Policy

  1. What information of yours does OLG collect?
  2. What are "cookies" and does OLG use them?
  3. How does OLG use the information collected?
  4. What type of security procedures are in place to protect against the loss, misuse or alteration of your information?

This Web site Privacy Policy may be updated from time to time so please check back periodically.

If you have any questions regarding this privacy policy, please call 1-800-387-0098.

External Links Disclaimer: In some cases, we link to other sites created and maintained by other public and/or private sector organizations. We provide these links solely for your information and convenience. When you link to an outside Web site, you are leaving the OLG Web site and our information management policies no longer apply.


1. What information of yours does OLG collect?

When you browse or download information from OLG Web sites, our servers automatically collect limited amounts of standard information for traffic monitoring and statistical purposes. The information is analyzed for operational trends, performance, and for ways to improve our sites. The OLG cannot identify you from this information. Example information includes, but is not limited to, the following:

  • Internet Protocol (IP) addresses of the computers being used to access our sites;
  • the operating systems and the types and versions of browsers used to access our sites;
  • the Internet Service Providers used by visitors to our sites;
  • the dates and times users access our sites;
  • the pages visited; and
  • the names and sizes of files requested.

In addition to this anonymous information, OLG may also collect information that is about an identifiable individual, referred to within as personal information. Personal information includes information that tells us specifically who you are, such as your name and email address.

2. What are "cookies" and does OLG use them?

A cookie is a small text file containing a unique identification number that is transferred from a website to the hard drive of your computer. This unique number identifies your browser, but not the individual, whenever you visit one of OLG's Web sites. These cookies will not collect any personally identifiable information about you, such as your name or email address. Cookies are text files, and therefore they do not run on your computer, search your computer for other information or transmit any information to anyone. Cookies are used on many major websites. Many browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you have received a cookie, or to refuse to accept cookies.

To help serve you better, OLG uses two types of cookies: session cookies (temporary) and persistent cookies (longer-term continuing use). Session cookies are used to support forms and registration. They are used only during your online session and expire when you close your browser. Without session cookies, moving around our Web sites would be less convenient. Persistent cookies are stored on your computer's hard drive for some length of time. This allows OLG to: i) remember information about your Web preferences (e.g. language preference); ii) make content for our players more relevant and increase our ability to improve the Internet experience for our Players and visitors and iii) manage and track effectiveness of our campaigns.

For detailed information about how cookies are used on PlayOLG.ca, refer to the PlayOLG Cookie Policy.

If you have any questions regarding this cookie policy, please contact Player Support

External Links Disclaimer: In some cases, we link to other sites created and maintained by other public and/or private sector organizations. We provide these links solely for your information and convenience. When you link to an outside website, you are leaving PlayOLG.ca and our information management policies no longer apply.

This PlayOLG.ca Cookies Policy was last updated on December 11, 2015

3. How does the OLG use the information it collects?

OLG also uses the anonymous, aggregate data to perform statistical analyses of the collective characteristics and behaviour of our Web site visitors. Without such data, it would be difficult for us to know what the most popular areas of the OLG Web sites are, and it would be difficult for us to change and update the content and services appropriately. OLG also uses such data to monitor and improve the operation of our Web sites and to maintain the quality of the products and services available through our Web sites.

4. What kinds of security procedures are in place to protect against the loss, misuse or alteration of your information?

OLG has security measures in place to attempt to protect against the loss, misuse and alteration of your user data under our control. OLG attempts to keep such information in secure facilities, protected from unauthorized access and kept only as long as is reasonably required. Only persons who have a need to know your personal information for the purposes described in this Privacy Policy have access to the user data you choose to provide to us. OLG has imposed strict rules on OLG employees who have access to the databases that store user personal information or to the servers that host our services. While we cannot guarantee that loss, misuse or alteration to data will not occur, we make reasonable efforts to prevent such occurrences. OLG is not liable for any use or disclosure of your personal information that is beyond our reasonable control.

This Website Privacy Policy was last updated on January 19, 2016.