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FAQ


Below are Frequently Asked Questions for the License to Win promotion. If you can't find the answer to your question here, or if you are having any other difficulties participating in the promotion, contact us and we will be glad to assist.

1. Who is eligible to participate in the License to Win promotion?

All active Winner's Circle Rewards members are eligible to participate in the License to Win promotion.

2. Who is eligible to receive direct mail for the License to Win promotion?

All active Winner's Circle Rewards members with mail consent and a mailable address as of January 24, 2014 are eligible to receive the direct mail piece. As well, any Winner's Circle Rewards members who gave email consent will also receive information through email notifications.

3. Why were there no coupons this year in my direct mail piece?

We are constantly looking for new ways to bring excitement to your gaming experience. This year, License to Win is strictly an enter to win promotion that is open to all active Winner's Circle Rewards members allowing every active member a chance to participate and win. We have also increased the number of hot seat draws and the amount of cash that can be won on the gaming floor providing more excitement and opportunities for everyone to win. We appreciate all feedback and will take it into consideration for future promotions.

4. How can I enter the License to Win draw for a chance to win the car?

It's very easy! All active Winner's Circle Rewards members may swipe their Winner's Circle Rewards card daily at the Express kiosk or Winner's Circle Rewards desk to receive one electronic entry into the daily qualifier draw for the grand prize event. All selected qualifiers will attend a grand prize event where a lucky qualifier will be drawn as the winner.

5. How many grand prize vehicles are available to be won in the License to Win promotion?

There will be a total of 24 cars across the OLG Slots & Casino locations with at least one to be won at each site. Please refer to Rules & Regulations for specific prize information.

6. Can I be a License to Win qualifier at multiple gaming sites?

No, members may only qualify at one gaming site.

7. As the draws are not being completed at the gaming sites, how will I know if I've been drawn as a daily qualifier for the License to Win grand prize event?

Entries from each gaming site will be entered into an electronic draw, which is completed by a third party vendor. Once the draws are completed, the gaming sites will be notified of their daily qualifiers and each gaming site will contact the member to inform him/her.

8. Why are names of the qualifiers for License to Win not displayed at the gaming sites?

Though we would love to showcase all our winners we must respect their privacy. In order to post our winners on our displays at the gaming sites, our winners must give us their consent by signing a release form authorizing OLG to use their images. In some cases, promotion or jackpot winners decide they do not want their information shared and we must respect their privacy.

9. I am an existing Winner's Circle Rewards member but wasn't playing with my card, can I still receive the Hot Seat/Table Draw prize?

The only way to win is to be a Winner's Circle Rewards member with your card inserted into the slot machine, into a table game card reader, or provided to a table game representative for rated play. If you are not a Winner's Circle Rewards member, you will be given the option to sign up on the spot in order to receive the Hot Seat prize. Announcements are made on the gaming floor informing members that a Hot Seat draw is about to begin. Remember to insert your card every time you play.

10. What happens if the tablet game malfunctions?

In the unlikely event that the tablet malfunctions during the Hot Seat promotion, an automatic prize of $25 will be awarded to the Winner's Circle Rewards member.

Grand Prize Event

11. How many qualifiers will be selected to attend the Grand Prize Event?

As each gaming site has a different amount of vehicles to giveaway, the number of qualifiers will vary. There will be 29 qualifiers for each car to be won.

12. Why is there a different amount of qualifiers from each site?

The amount of qualifiers from each site is based on the size of the Winner's Circle Rewards membership base and overall patron volume. The odds of winning remain the same at each site, as there is an equal amount of qualifiers for each prize available to be won. For example, if there are three cars to be won at a site, there will be three times the number of qualifiers.

13. If I win a qualifying draw, how long do I have to confirm that I will be attending?

Qualifiers must contact the gaming site where they were drawn as winners by April 11, 2014 to confirm their acceptance. Qualifiers must claim their invitation April 11, 2014 by visiting the gaming site.

14. If I am selected to attend the Grand Prize Event, can I bring a guest?

If you are drawn as a qualifier, you may bring a guest to accompany you to the event. However, your guest will not be eligible to win the Grand Prize. Your guest does not have to be a Winner's Circle Rewards member, but he/she must not be trespassed, or self-excluded and must be 19 years of age or older.

15. When will the Grand Prize Event be held?

Further details about the Grand Prize Event will be available at a later date.

16. Are prizes won at the Grand Prize Event transferable?

Prizes won at the License to Win Grand Prize Event are not transferable at the time of claim. Prizes must be awarded to the winner whose name is listed on the selected entry ballot.

17. Can I send a proxy/delegate in case I'm unable to attend the event?

In the event that a qualifier is unable to attend the event in person, a person may be delegated by the selected qualifier. The delegate does not have to be a Winner's Circle Reward member, but must not be trespassed or self-excluded and must be 19 years of age or older.

18. If I enter the promotion at multiple gaming sites, will I be eligible to qualify for multiple Grand Prize Events?

Each lucky qualifier is only eligible for one Grand Prize Event.

19. Can I take a cash option instead of the car won during the Grand Prize Event?

All winners will have the option to choose from one of the four cars, or $25,000 cash.

Return to contest details.

General FAQs

1. How do I become a Winner's Circle Rewards member?

You can sign up for a Winner's Circle Rewards membership at any OLG Slots & Casinos Winner's Circle Rewards desk. You will be instantly eligible for great member exclusive benefits, promotions and offers. You must be 19 years of age or older. Valid government-issued photo identification may be required.

2. Does it cost anything to become a Winner's Circle Rewards member?

No, membership is free! Members receive Reward points to redeem for cashback, gift cards, exclusive offers and promotions. Winner's Circle Rewards members also have exclusive access to online promotions, site information and event notifications. See Membership Details for more information.

If your question is not answered, please contact our OLG Support Centre at 1-800-387-0098.

See Rules & Regulations for full contest details.

  1. What are the differences between "Resort Casinos," "OLG Casinos" and "OLG Slots"?
  2. What is OLG doing about problem gambling?
  3. What are the real odds of winning at slots?
  4. How old must a person be to visit a gaming site?
  5. Is the Great Blue Heron casino an OLG gaming site?
  6. Does OLG regulate or license charity gaming such as raffles? Can charities apply for grants funded with gaming proceeds?

1. What are the differences between “Resort Casinos,” “OLG Casinos” and “OLG Slots”?

Resort Casinos in Windsor, Niagara Falls and Rama are large facilities that offer more gaming options, higher wagering limits, and a wide range of amenities such as hotels, entertainment venues and meeting/convention areas.

OLG Casinos also offer great gaming, food and beverage services and entertainment. OLG Slots at horse racing tracks offer slot machine gaming, food and beverage services and entertainment.

For more information: Resort Casinos; OLG Casinos; OLG Slots

2. What is OLG doing about problem gambling?

OLG wants all Ontarians to understand how gambling works and how to keep their play problem-free. When gambling stops being entertainment, players need to know that help is available.

Problem Gambling Support - OLG is one of the leading fund supporters of problem gambling initiatives in North America. Approximately $40 million is distributed annually by the province of Ontario to a range of services, including 49 problem gambling treatment providers and the Ontario Problem Gambling Helpline: 1-888-230-3505.

Education and Support - Through campaigns and direct interaction with players, OLG helps players understand slot and table games, recognize myths and manage their play.

KnowYourLimit.ca - This website offers a range of interesting tips and interactive games that demonstrate key gambling concepts like randomness, house advantage and the true cost of play.

Responsible Gaming Resource Centres (RGRC) - Offered at every OLG gaming site, RGRC's educate players through games, videos and literature.

Partnerships and Consultation with Experts - OLG works with expert organizations such as Centre for Addiction and Mental Health, the Responsible Gambling Council and YMCA to support problem gambling prevention and research.

Learn More: Responsible Gaming

3. What are the real odds of winning at slots?

Knowing how a slot machine works can help you understand the odds. Here are some facts that every player should know:

  • There are dozens of different slot games and the cost-per-play can range from 1¢ to $100 dollars.
  • The chances of winning aren't related to how long you play a machine or the time of day you play. All outcomes are unpredictable and random.
  • In Ontario, the payout for slot machines is set at 85% or higher by the Alcohol and Gaming Commission of Ontario (AGCO), but this doesn't mean that you win $8.50 for every $10 you put into a slot machine. The 85% payout is based on the life of the machine.

Learn More: Slot Odds

4. How old must a person be to visit a gaming site?

Strict age controls are a key component of our commitment to social responsibility. A person must be at least 19 years of age to enter a gaming site, the same minimum age as required for the serving of alcohol.

For more information: OLG Responsible Gaming Code of Conduct

5. Is the Great Blue Heron casino an OLG gaming site?

Great Blue Heron is an Aboriginal charity casino operating under the authority of a charitable gaming agreement between the Province and the Mississauga of Scugog Island First Nation.

The charity casino is operated on a daily basis by Great Blue Heron Gaming Company while OLG owns and maintains authority of the Great Blue Heron Charity Casino Slots Facility only, which is located within the casino.

6. Does OLG regulate or license charity gaming such as raffles? Can charities apply for grants funded with gaming proceeds?

OLG conducts and manages province-wide lotteries and casino-style gaming on behalf of the province of Ontario. While OLG proceeds support charities through the Ontario Trillium Foundation, the regulation and licensing of charity gaming is a responsibility of the Alcohol and Gaming Commission of Ontario.

For more information: www.agco.on.ca; www.trilliumfoundation.org.