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Everyone should be able to play their favourite game, their way.

The Ontario Lottery and Gaming Corporation (OLG) is committed to providing its goods and services in ways that respect the dignity and independence of people with disabilities. We are committed to providing people with disabilities access to our goods and services in the same place and in a similar manner as other customers.

Plans and Policies

Annual Accessibility Progress

OLG has implemented many accessibility changes and improvements since 2010 to make our products, services and facilities more accessible to people with disabilities. OLG is committed to support increased accessibility across our organization. The following document is a summary of the accessibility initiatives OLG has implemented.

2023 OLG Annual Accessibility Report


Multi-Year Accessibility Plan

The Ontario Lottery and Gaming Corporation (OLG) Multi-Year Accessibility Plan is a road map that describes how we will transform the OLG into an accessible and inclusive organization.

OLG Multi-Year Accessibility Plan

Accessible Formats

OLG is committed to providing communications support, publications and information to the public in accessible formats upon request. Should you require a publically available OLG document or other information in an accessible format or communications support please let us know by contacting us via one of the methods outlined below.

Contact Us

OLG is committed to providing excellent customer service to all, including those with disabilities. If you have feedback about your accessible customer service experience, please let us know by calling the OLG Support Centre at

Toll Free 1-800-387-0098,
by FAX at 1-705-946-6796,

by email through the Contact Us page at or by mail at:

70 Foster Drive, Suite 800
Sault Ste. Marie, ON
P6A 6V2

The OLG Support Centre operates 7 days a week. Representatives are available from 8:00 a.m. to 7:00 p.m. Monday to Friday, and from 8:00 a.m. to 5:00 p.m. on weekends.

In addition, OLG can arrange for accessible feedback.

Any personal information provided is collected under the authority of Accessibility for Ontarians with Disabilities Act, 2005 (AODA) for the primary purpose of receiving and responding to your feedback/inquiry as required.