OUR PLAYER SUPPORT TEAM IS EXPERIENCING HIGHER THAN NORMAL VOLUMES. FIND ANSWERS TO YOUR QUESTIONS ABOUT LOCATION ISSUES AND MORE ON OUR FAQ PAGE.
WE ARE WORKING HARD TO GET TO YOUR QUESTIONS AND APPRECIATE YOUR PATIENCE.
Check our FAQs.
IS OLG UNABLE TO FIND YOUR LOCATION?
Learn how to turn on your device’s location services here.
HAVEN’T RECEIVED AN EMAIL FROM US?
Explore our Player Confirmation Email FAQs or check ‘My Transaction History’ within your account.
STILL NEED A HAND?
If playing online, Live Chat anytime, or call 1-855-978-7529 from 8 am to 12 am
Have questions about any of OLG’s other products and services?
Go through our Live Chat or call 1-800-387-0098 from 8 am to 7 pm weekdays and 8 am to 5 pm weekends.
Concerned about the integrity of your (OLG player) account?
If you are contacting us with a question or concern regarding privacy, suspected theft, fraud, or dishonesty, then please select 'Unauthorized Activity/Transactions' from our chat menu options by pressing or saying '4' to ensure we connect you to the appropriate agent. E-mailing us instead? Please state “Account Integrity” in your subject line.