My PlayBreak features
Flexible terms & commitment times
Sometimes it can be easier to try something out on a shorter term, before making a longer commitment. That’s why players can choose the length of time they’d like to take away from gambling.
Casino & Charitable Gaming Centres
- 3 months
- 6 months
- 1, 2, 3, 4, 5 years
Players taking a break from casinos will not be able to visit any Ontario Casino or play on OLG.ca for the duration of their break. Similarly, players taking a break from Charitable Gaming Centres won’t be able to visit any Charitable Gaming Centre in Ontario.
- 1 day
- 1 week
- 1, 2, 3, 6 months
- 1, 2, 3, 4, 5 years
Players taking a break from OLG.ca won’t be able to access their OLG.ca account.
A break from gambling promotions
A break in communication can go a long way. That’s why players who take a break from Casinos or Charitable Gaming Centres will also be removed from OLG marketing lists, until they opt back in to receive them.
During short breaks of 1 day to 3 months from OLG.ca, all communications and lottery subscriptions will be paused. For longer breaks, communications and subscriptions will be cancelled until the player opts back in to receive them.
Facial Recognition at Ontario Casinos
Facial recognition is a technological tool, used by casinos, to assist in detection to support individuals during their enrollment in the My PlayBreak program. During registration in My PlayBreak for casinos, your facial image will be taken, uploaded to a secure database, and used for comparison to faces captured by designated Facial Recognition cameras at casinos. Facial recognition images are securely stored, consistent with OLG’s data retention policy and privacy principles.
Players who’ve registered for My PlayBreak at a Casino or Charitable Gaming Centre can opt in to receive check-in calls from the Responsible Gambling Council and can also contact the OLG Support Centre at 1‑800‑387‑0098 for further information and support.
Players who’ve registered for My PlayBreak with OLG.ca can call OLG Player Support at 1‑855‑978‑7529 or chat online here.
See list of Community Partners that offer support services
My PlayBreak offers players the support they need to step away from Casinos, OLG.ca or Charitable Gaming Centres for a set period of time. If you, or someone you know, are ready to register with My PlayBreak, we’re ready to help. Here’s how it works:
How to renew your break
After some time away from gambling, some players decide they’d like to extend their break, and that’s ok.
Casinos & Charitable Gaming Centres
Before the end of their term, people enrolled in My PlayBreak will receive an email or letter with renewal details and a link to an online form to complete their renewal.
RETURN TO PLAY
Casino and Charitable Gaming Program participants who registered before September 12th, 2022 will need to request to return to play and complete the return to play process. Refer to the chart below for more information on how to return to play depending on the type of Self-Exclusion you are registered for.
If you registered after September 12th , 2022, you are enrolled in My PlayBreak and can return to play once your term has ended, unless you renew your term.
Write to a Casino Security Manager requesting to return to play
For contact information, click "find a casino" and choose your location.
Charitable Bingo & Gaming
Written request required, click “more information” for details
For help with any queries, please contact Customer Support.
For additional support and advice, please visit the Finding Help page.