Finding Help

Whether it’s for you or a loved one, get information on problem gambling and support resources below.

Problem Gambling – Is it time for help? 

Problem gambling is sometimes considered a hidden addiction, since the signals are not always easy to see. Whether it's you or a loved one, there are warning signs for when gambling has become more than just entertainment.

Do you or a loved one:

  • Gamble to escape other concerns?

  • Play longer than expected or planned? 

  • Miss work or school because of gambling?

  • Gamble with money meant for food or rent/mortgage?

  • Borrow money to gamble or pay gambling debts?

  • Promise to stop gambling, but continue to play? 

  • Experience mood or personality changes as gambling continues?

  • Miss family events to gamble?

  • Experience self-destructive thoughts due to gambling?

Still not sure?

Take the test

How to help a loved one 

Helping with a loved one’s problem gambling can be a delicate issue, especially if they won't admit to a problem. Only the person with the problem can stop their gambling, but here are 5 steps you can take to help:

1. Get informed

Do a little research about problem gambling to better understand what your loved one is experiencing. Speak to someone who knows. Take advantage of free help and support resources.

2. Plan ahead

Arrange a plan of action and support system with someone you trust, such as a counsellor, doctor, family member or friend - and be ready for the possibility of a difficult reaction.

3. Find the right moment

When the person expresses remorse over gambling, this could be the right time to talk. 

4. Start the conversation

  • It's a good idea to speak in the first person when raising the topic of problem gambling. Using such terms as "I feel" or "I think" will shift focus away from the other person, encourage a more comfortable conversation and a less defensive response.

  • Stay calm while talking about the issues.

  • Clarify expectations. Negotiate and set firm boundaries about gambling, finances and responsibilities. 

5. After the talk

  • Recognize and praise positive steps and successes

  • Get help yourself. A support group or counsellor can be a great help with any issues, and with positive, effective communication. 

  • Protect yourself and your finances, and if necessary, use resources such as Credit Canada. 

  • Consider that positive change takes time and consistent effort.

MY PLAY BREAK

Whether it's help for you or a loved one, My PlayBreak is OLG's voluntary self-exclusion tool that helps you temporarily stop gambling. Players choose the length of the break, determine the goals they want to achieve and receive the support, guidance and encouragement they need to stay on track. Players can choose one of the following durations:

 

  • 3 or 6 months, 1, 2, 3, 4 or 5 years for Casinos or Charitable Gaming Centres; and,
  • 6 months, or 1, 2, 3, 4 or 5 years for OLG.ca

For OLG.ca, shorter break periods of 1 day, 1 week, 1 month, 2 months and 3 months are also available.

LEARN MORE

PLAYSMART CENTRES

Operated in partnership with the Responsible Gambling Council (RGC), Play Smart Centres are located at all OLG casinos and Charitable Gaming Centres.  

You'll find helpful educational and support resources at each Play Smart Centre, and you'll be able to connect with friendly sensible Gaming Ambassadors who can answer your questions about how to get help for you or a loved one.  

Find a Play Smart Centre near you.

 

 

DIRECT SUPPORT AND COUNSELLING

CONNEXONTARIO

ConnexOntario provides service information and resources for people experiencing problems with gambling, drugs, alcohol, or mental health.  The service is free, confidential, and available anytime.  Call ConnexOntario 24/7 at 1-866-531-2600. Text us at 247247 or chat with us at www.connexontario.ca

If you or someone you know has a gambling problem, call ConnexOntario 24/7 at 1-866-531-2600. Text us at 247247 or chat with us at www.connexontario.ca

RESPONSIBLE GAMBLING COUNCIL (RGC)

This not-for-profit agency offers information and resources for problem gamblers and their loved ones.  

Visit the RGC website. 

ymca

The YMCA Youth Gambling Awareness Program is a free service offering educational, preventive programs to raise awareness of the risks of gambling and promote healthy, active lifestyles for young people.  

Visit the YMCA website. 

gamtalk

Sometimes talking about a problem is the first step to solving it. GamTalk features chatrooms and forums for those experiencing problems with gambling to connect with one another. Read and share stories, find information and support, and get links to helpful local professionals.

Visit the GamTalk website.

CREDIT CANADA DEBT SOLUTIONS

Need help with finances? Credit Canada, a not-for-profit agency, offers free, confidential credit counselling and education, as well as debt consolidation and repayment programs.  

Visit the Credit Canada website.