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FREQUENTLY ASKED QUESTIONS

TOP FAQS

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1. How do I turn on my Location Services?

We need to confirm you’re playing in Ontario. Please ensure you enable your location services. Here’s how:

 

ON CHROME DESKTOP

  1. At the left of the menu bar, click the Lock icon > Site settings.
  2. Find Location > Select ‘Allow’.
  3. Reload the OLG Homepage.

ON CHROME ANDROID

  1. Open the Chrome app.
  2. To the right of the address bar, tap More  ⋮  > Settings.
  3. Tap Site settings > Location.
  4. Turn Location on.

ON CHROME iPhone & iPad

  1. Open the Settings app.
  2. Find and tap Chrome > Location.
  3. Choose While Using the App.

 

ON MICROSOFT EDGE DESKTOP

Turn on your location services here.

 

ON SAFARI DESKTOP

Turn on your location services here.

 

2. I’M LOCATED IN ONTARIO BUT CAN’T LOG IN BECAUSE THE SYSTEM CAN’T CONFIRM MY LOCATION. WHY?

Make sure you have location services turned on and allow OLG.ca to use your location. This is the easiest way for your location to be accurately identified and allows more internet connections to be successful.

If location services are not an option for you, IP geolocation is being used which comes with some restrictions.

Many Ontarians rely on satellite or microwave Internet connections or connect to the internet through a mobile hub. These connections cannot be accurately validated as being within Ontario and so OLG does not accept them.

Some others rely on Internet connections provided by Internet Service Providers (ISP) that distribute their Internet Protocol (IP) addresses from Quebec. Unfortunately, in these cases, all verification attempts indicate that the IP is based in Quebec.

Check your connection type with your ISP. If you receive an error message and you have a connection that isn’t mobile, microwave, satellite or being dynamically provided by a Quebec based internet service provider, you can contact OLG Player Support and provide the following information:

  • Your current physical location (e.g. address where you are attempting to access OLG.ca)
  • Your Internet service provider
  • Your IP address
  • Your device make and model

An easy way to locate an IP address is to Google ‘What’s my IP address?’

Player Support will respond with the investigation results as soon as possible. 

3. WHY DOES OLG NEED TO CONFIRM THE LOCATION OF MY COMPUTER CONNECTION? 

OLG is required to comply with regulations related to gaming in Ontario including the Registrar’s Standards for Gaming, developed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO). Included in the Standards is the requirement to confirm that our players are located in Ontario at the time of gaming. This is separate from confirming the residency or identity of our players.  

4. HOW DOES OLG KNOW WHERE I’M LOCATED WHEN I TRY TO LOG IN? 

OLG uses a combination of location services and IP geolocation to determine if you are in Ontario. Location services refers to using your device’s location through, for example, GPS. This is similar to when a website asks to use your location. This is the main technology used however, sometimes location services may not be available or a Player’s device does not have the option available. In this case, IP geolocation technology is used. The technology uses the Internet Protocol (IP) address of your device's Internet connection to determine your location.

5. CAN I LOG INTO OLG FROM A MOBILE CONNECTION, A SATELLITE OR MICROWAVE CONNECTION? 

Yes, you can, but you must enable location services. You will not be successful using the IP geolocation method. 

6. CAN I LOG INTO OLG FROM A COMPUTER USING A DIAL-UP CONNECTION OR A PROXY? 

Yes, you can, but you must enable location services. You will not be successful using the IP geolocation method.  

 

7. WHAT TYPE OF INTERNET CONNECTIONS DOES OLG SUPPORT? 

All internet connections are supported if the device’s location services are enabled. Location services uses the device’s location and does not require specific internet connection types.

If your device cannot allow location services to be uses, OLG supports devices connected via Wi-Fi through a Fixed land-based Internet connection located in Ontario. 

 

 

 

A 7-Day Deposit Limit is a customizable setting within your ‘My PlaySmart Tools’ to help you plan and stick to a budget for your play sessions.

Previously, your deposit limit would reset on Monday at midnight, now it is a rolling limit and will refresh 7 days after each deposit. That means the amount you put against your limit is always cleared 7 days later to the minute. Learn more about your 7-Day Deposit Limit.

All your past online lottery purchases are located in your Lottery Transaction History.
To get to your Lottery Transaction History:
Step 1. Click on the Player Icon beside 'My Balance'. A drop-down menu will appear.
Step 2. Select ‘My Transaction History’, which will take you to a page displaying all your previous transactions on OLG.ca.
Step 3. Select the ‘Lottery’ tab to see all your lottery specific transactions.

Want to buy lottery tickets on OLG.ca? It's easy! Click here to purchase.

Step 1. Choose your favourite lottery game!
Step 2. Click on ‘Buy Tickets’


1. Why did I receive a password reset email with a link that doesn’t work?

For security reasons, password reset emails expire after a specific period of time, so you will need to request a new one. Please try again by clicking here.

2. I registered for an OLG account but received an email with a link that doesn’t work.

Please ensure your location services are enabled. Once you've enabled your location services, please re-try the link in a different browser. If that still does not work, then please contact our Player Support team and we will be happy to help you.

 

playing on olg.ca

 

1. WHY DO I HAVE TO BE IN ONTARIO TO PLAY? 

OLG is responsible for conducting and managing internet gaming in the province of Ontario only, therefore our players must be within the province to play. 

 

2. HOW DO I KNOW OLG GAMES ARE fair? 

OLG only offers games that are approved by AGCO that give genuinely random outcomes. The randomness and mechanics of the games is thoroughly tested by the Alcohol and Gaming Commission of Ontario (AGCO) software testing experts before they are released for play. To find out more about AGCO and their gaming standards, visit their website at AGCO.ca.

3. CAN I PLAY ON A MOBILE OR TABLET? 

Absolutely! Purchase lottery tickets and play Casino classics and table game favourites on OLG.ca, available on smartphone, tablet, laptop, and desktop.

4. CAN I PLAY ON MY MAC? 

Yes. All games on OLG.ca can be played on Mac and PC computers.

5. WHAT HAPPENS IF I DON'T COMPLETE THE GAME I'M PLAYING? 

If the game you’re playing is interrupted, please refer to the Official Game Rules page for guidelines on interrupted games.  

If you would like to talk to someone about an unfinished game, please Contact Us.  

6. CAN I PLAY CASINO GAMES WITH MY FRIENDS? 

All our browser-based games are single player.  

 

7. CAN RETAILERS PLAY ON OLG? 

Yes. Lottery retailers can play on OLG.ca.   

 

8. WHERE CAN I LEARN THE RULES TO THE GAMES OFFERED ON OLG? 

Every game has an easy-to-follow Rules page where newcomers can learn the ropes and experienced players can brush up on their knowledge. Not only that, OLG is proud to offer comprehensive video tutorials as well, which walk players through the various types of games offered on this site. 

9. HOW DO I KNOW IF MY ONLINE LOTTERY TICKET WON?

You can confirm if your online lottery ticket won in ‘My Transaction History'.

 

LOTTERY ONLINE GAMEPLAY FAQS

 

9. HOW DO I KNOW MY AUTO PICK LOTTERY NUMBERS ARE RANDOMLY GENERATED? 

Auto Pick selections are randomly generated the same way as in-store! Click here to learn more about Randomly Generated Numbers.

 

10. WHAT ARE THE ODDS OF WINNING?

It depends on the game. The odds of winning vary from one game to another. Before you start playing any game, carefully read its overview to discover the game’s odds.  

 

CASINO AND INSTANT ONLINE GAMEPLAY FAQS

 

11. ARE AGE RESTRICTIONS DIFFERENT FOR LOTTERY, CASINO AND INSTANT GAMES? 

Yes. In Ontario, Lottery products are available to those 18 years of age and over. Online casino games, slot games, and Instant games are available to those 19 years of age and over.

 

12. CAN I PLAY CASINO OR INSTANT GAMES FOR FREE? I WANT TO TRY THE GAMES BEFORE USING ANY MONEY – IS THIS AN OPTION?

Yes. OLG gives you the option to try any Casino or Instant game by choosing ‘Play Demo.’ When choosing ‘Play Demo,’ real money is not used.

 

13. CAN I CANCEL MY Casino OR INSTANT GAME? 

No. As the outcome of a game is completely or partially determined at the time of wager, all sales are final. As a player you are responsible for ensuring that your selections are correct before confirming purchase of any game. Purchases made in error cannot be refunded.  

 

14. WHAT IS RETURN TO PLAYER (RTP)? 

The Return to Player refers to the total prize payout returned to all players throughout the lifetime of a game.  A game’s total prize payout could be in the form of a jackpot and/or the occasional win to just a few players. Keep in mind the ‘lifetime’ of a game could be hundreds of thousands of plays or more. 

 



1. HOW TO REGISTER AN OLG.CA ACCOUNT

To play for real money in the online casino, or to buy lottery tickets: online:

1.       CREATE YOUR ACCOUNT

Let’s start by Registering. Once registered, don’t forget to activate your account! Learn more with our comprehensive Registration Tutorial

2.       SET LIMIT

Set your Weekly Deposit Limit. Learn more in step four of the Registration Tutorial.  

3.       DEPOSIT

Easily deposit funds into your account. Learn more in our Deposit Tutorial

4.       PLAY

Choose from a HUGE selection of online Casino games or buy lottery tickets online!  

 

2. WANT TO PLAY LOTTERY ONLINE?

BUY TICKETS NOW

 

3. Where can I find the previous OLG Lottery Tickets I purchased online?

All your past online lottery purchases are located in your Lottery Transaction History. To get there,

1.       Click on the player icon on the top right-hand corner of your screen. A drop-down menu will appear. 

2.       Select “My Transaction History”, which will take you to a page displaying all your previous lottery and casino transactions on OLG.ca. 

3.       Select the "Lottery" tab to see all your lottery specific transactions.

 

4. WANT TO PLAY CASINO GAMES ONLINE?

PLAY GAMES NOW

 

5. WANT TO CHECK TIMES FOR UPCOMING DRAWS? 

DRAW TIMES

 

6. LOOKING FOR WINNING NUMBERS?

SEE RESULTS

 

7. HOW TO LOGIN ON OLG.CA?

YOUR PLAYOLG ACCOUNT IS NOW AN OLG ACCOUNT!  

Just log in with your pre-existing PlayOLG username and password. All your account information has been seamlessly moved over! 

WINNER’S EDGE MEMBER? REGISTER TODAY ON OLG.CA! 

We’re sorry, you are unable to log-in with your Winner’s Edge or OLG Lottery App username and password. To access OLG.ca, simply register for a new account.  

 

8. How long does it take for OLG to verify my account?

The verification process varies case by case. If you received an email from us requesting documentation, we need to receive that documentation to complete a review. Please do not send additional documents unless we have requested it. You will receive an account activation email from us once the verification review has been completed.

 

9. I am already registered, but I forgot my username AND/OR password. How can I log in?

No problem! It's easy and simple to retrieve your username or password.

1.       Click 'Login' in the top right-hand corner.

2.       Click 'Forgot: 'Username/Password'.

3.       Enter the email you registered with.

A temporary username/password will be sent to that email. Use it to log in and update your information.

 

10. Why didn't I receive a registration confirmation email?

You should receive a registration confirmation email from  support@confirmations.olg.ca right after completing your registration. Double check that it's not delivered to your spam or junk mail. We encourage you to add us to your safe sender list. In the event that your verification is unsuccessful, then you may receive a separate email requesting further verification documents.

If you require us to re-send the registration confirmation email, then please contact Player Support to have another email sent to you.

 

11. I WAS NOT ABLE TO SUCCESSFULLY REGISTER. WHAT ARE MY NEXT STEPS?

You will receive an email following an unsuccessful registration from OLG. OLG will need you to provide a valid copy of a Canadian-issued identification document such as: 

·         Driver's License 

·         Passport 

·         Citizenship Card 

·         Canadian Permanent Resident Card 

·         First Nation Status Card 

·         Canadian Armed Forces Identification Card 

·         Canadian Firearms Acquisition Photo Card 

·         Photo Card issued under the Liquor License Act 

·         Ontario Photo Card 
  

Note: Ontario Health Cards are not acceptable identification for this purpose. 

 

Once you have your identification ready, you just need to:

1. Scan (or take a photograph of) both sides of the identification document. 

2. Upload the document(s) using the ‘Next Steps’ link in email.

OLG will review the documents and follow up with you within 2-4 business days. 

You can select up to a maximum of 3 files of up to 10 MB for upload in PDF, png, jpeg, jpg or heif format.  Please ensure that each scanned or photographed image of your document(s) is not dark, blurry, doctored or otherwise unclear.

 

12. WHERE CAN I FIND ‘MY BALANCE’ ON OLG.CA? 

Once logged into OLG.ca, you can view ‘My Balance’ in the upper right corner of the header beside your Player Icon. Clicking your balance amount (highlighted in yellow) reveals your full wallet. This is where you’ll find your cash balance and bonuses, and where you can deposit or withdraw funds! 

 

13. WHAT’S IN ‘MY BALANCE’? 

·         CASH – Deposited funds + cash winnings. Can be used at any time to play LotteryCasino, and Instant games on OLG.ca. 

·         LOTTERY BONUS – Bonus funds earned from lottery promotions. Can be used to play Lottery games on OLG.ca. 

·         CASINO BONUS – Bonus funds earned from casino promotions. Can be used to play Casino or Instant games on OLG.ca. 

CASINO GAME SPECIFIC BONUS – See something below your Casino Bonus? These Bonus funds are earned from promotions that may include specific games. See Terms and Conditions for more details. 

 

14. HOW DO I MAKE A DEPOSIT?  

DEPOSIT FUNDS – Easily deposit funds into your account. Learn more with our Deposit Tutorial

 

15. HOW DO I WITHDRAW MY FUNDS?  

WITHDRAW FUNDS – Want to withdraw your funds from your Cash Balance? Explore our Withdrawal Tutorial

 

16. CAN I DEPOSIT MORE FUNDS INTO ‘MY BALANCE’ WHILE PLAYING A CASINO GAME? 

Yes, but if you deposit during gameplay, the deposited funds will not be reflected in the balance shown until you press play or refresh your web browser.

 

17. I JUST WON PLAYING A LOTTERY GAME! HOW ARE MY LOTTERY WINNINGS SHOWN IN ‘MY BALANCE’?

Any lottery winnings received from tickets purchased on OLG.ca will be deposited into your Cash Balance.

 

18. I JUST WON PLAYING A CASINO GAME! HOW ARE MY CASINO WINNINGS SHOWN IN ‘MY BALANCE’? 

 

If you played in a casino game using your:

Any winnings are deposited into your:  

Cash Balance 

Cash Balance  

Casino Bonus or Casino Games Specific Bonus Balance without a wager requirement 

Cash Balance  

Casino Bonus or Casino Games Specific Bonus Balance with a wager requirement 

Casino Bonus or Casino Games Specific Bonus Balance  

1. HOW CAN I REGISTER AN ACCOUNT? 

If you’re having trouble registering an account, please view our step-by-step guide to help you through the process.  

 

2. I WAS NOT ABLE TO SUCCESSFULLY REGISTER. WHAT ARE MY NEXT STEPS?

You will receive an email following an unsuccessful registration from OLG. OLG will need you to provide a valid copy of a Canadian-issued identification document such as: 

·         Driver's License 

·         Passport 

·         Citizenship Card 

·         Canadian Permanent Resident Card 

·         First Nation Status Card 

·         Canadian Armed Forces Identification Card 

·         Canadian Firearms Acquisition Photo Card 

·         Photo Card issued under the Liquor License Act 

·         Ontario Photo Card 
  

Note: Ontario Health Cards are not acceptable identification for this purpose. 

 

Once you have your identification ready, you just need to:

1. Scan (or take a photograph of) both sides of the identification document. 

2. Upload the document(s) using the ‘Next Steps’ link in email.

OLG will review the documents and follow up with you within 2-4 business days. 

You can select up to a maximum of 3 files of up to 10 MB for upload in PDF, png, jpeg, jpg or heif format.  Please ensure that each scanned or photographed image of your document(s) is not dark, blurry, doctored or otherwise unclear.

 

3. WHY DO I HAVE TO REGISTER AN ACCOUNT? 

Whether you wish to buy lottery tickets or play casino games on the site, or if you’re just playing for free, OLG requires you to create a registered account as a security measure.  This way, we can verify your identity, help restrict underage access to our games track gaming winners and offer stronger protection to help prevent fraud.  

 

4. WHY DO I NEED A USERNAME? 

Your username is the name you use when you log in and out. It’s a private name that we use for authentication and we recommend that you keep it confidential. 

 

 

1. WHO HAS ACCESS TO MY BANKING INFORMATION? 

Your banking information is protected and only accessible to OLG and its third-party service providers (e.g. payment processors). For more information, please view our Privacy Policy.

 

DEPOSIT QUESTIONS 

 

2. DOES OLG CHARGE ADDITIONAL FEES WHEN I MAKE A DEPOSIT? 

OLG doesn’t charge fees for deposits. Any additional fees are charged by your financial institution.  

In most cases, credit card deposits made to an internet gaming site such as OLG.ca are treated as cash advances and are therefore subject to the applicable fees.  

Other fees may be associated with Visa® Debit, Debit Mastercard and INTERAC® Online transactions as well.  

To ensure you know what to expect, we encourage you to review the transaction fee structure followed by your financial institution.  

3. WHAT PAYMENT METHODS DO YOU ACCEPT? 

You can make a deposit using INTERAC® Online, Mastercard, Debit Mastercard, Visa® or Visa® Debit, from a Canadian financial institution. Not all banks support INTERAC® Online payments, so be sure to check with yours.  

4. WHAT CAN I DO IF I’M HAVING A PROBLEM MAKING A DEPOSIT? 

First, please note that if you’ve attempted a deposit and it was rejected, you may notice that your Weekly Deposit Limit has still been reduced by the amount of your rejected deposit. This does not mean that your account has been charged; our system simply needs time to update the information.  

The update process can take up to approximately 35 minutes, and unless you have reached your Weekly Deposit Limit, you can make another deposit attempt immediately. If you have reached your Weekly Deposit Limit, you can make your deposit again after the update process is complete and your Limit has been reset.  

Please read the following tips, which may help you understand why you’re encountering difficulties:  

·         Your bank must support INTERAC® Online transactions in order for you to use that deposit method. To see if your bank or credit union support this method, please refer to the Participating Financial Institutions section of the INTERAC® homepage. If your bank does not support INTERAC® Online, check if your card has a Visa or Mastercard symbol.  If it does, please try depositing by Visa Debit, Debit Mastercard or Credit Card instead. Your card issuer may charge a fee, please check with your financial institution for more details.  

·         Credit card gift cards are not supported for any OLG.ca transaction.  

·         When depositing with a Credit Card, Visa Debit or Debit Mastercard, please ensure that the card’s expiry date and CVV are entered correctly. The CVV is the 3-digit number that can be found on the back of your card.  

·         For added security, OLG uses Mastercard SecureCode® and Verified by Visa. You will be required to either remember your existing password for these services or register a new password through your credit card provider.  

·         Credit cards backed by U.S. financial institutions, most notably MBNA©, CHASE© and Capital One©, do not accept online gambling transactions. Additionally, many retail store-branded credit cards have also been rejecting online gambling transactions. Many are backed by the same U.S. financial institutions mentioned above. If your deposit is rejected, please try a credit card that is not provided by a specific retail store or organization, but rather is issued by a major Canadian bank.  

·         When waiting for a confirmation of your deposit, it’s important you do not close the window, click your browser’s ‘back’ button or refresh your page. The process may take several minutes before a confirmation is displayed.  

·         Lastly, please only click the deposit button once. Do not double-click the deposit button when making a transaction.  

5. CAN I CHANGE MY CREDIT CARD OR METHOD OF PAYMENT? 

Yes, you can change to INTERAC® Online, Mastercard, Debit Mastercard, Visa® or Visa® Debit, from a Canadian financial institution. Keep in mind that there are some rules in place for added protection:  

·         You can make up to 10 deposits per day.  

·         You can change your payment method once per day after making a deposit.  

6. WHAT IS 3D SECURE?

3D Secure is an extra layer of security for online transactions. For example, Visa uses Verified by Visa® and Mastercard uses SecureCode®.  

 

7. IS MY CREDIT CARD INFORMATION STORED? 

Our payment provider stores the credit card information used on OLG. This ensures compliance with Payment Card Industry Data Security Standards (PCI DSS) and helps make the deposit process easier for you.

 

8. DO I HAVE THE OPTION NOT TO HAVE OLG STORE MY CREDIT CARD INFORMATION? 

The moment your credit card is registered, the information is stored to help facilitate future deposits. If you would rather not use a credit card, you can use an INTERAC® Online payment to make a deposit, provided this feature is supported by your personal financial institution.  

 

9. WHAT CURRENCIES DO YOU ACCEPT? 

We only accept Canadian currency.  

 

10. ONCE I DEPOSIT MONEY, HOW LONG BEFORE I CAN START PLAYING? 

Your funds are available for play on OLG.ca as soon as you make a successful deposit using your selected payment method.  

 

11. WHY WAS MY DEPOSIT NOT SUCCESSFUL? 

There could be several reasons, ranging from insufficient funds to the transaction being rejected by your financial institution. Please contact Player Support for assistance. We’ll be happy to help.  

Please note: Not all credit card institutions accept online gambling transactions. If yours is rejected, please try a card issued by a major Canadian financial institution.  

 

12. WHY DO I NEED TO SET A WEEKLY DEPOSIT LIMIT? 

OLG promotes healthy play and setting a 7-Day Deposit Limit will help you stay within a budget that is manageable for you. For more information, please visit our Limits page.  

 

13. DO I NEED TO SET A WEEKLY DEPOSIT LIMIT TO PLAY FOR FREE? 

No, you can play for free by selecting to ‘Play Demo’ without depositing any funds or setting a 7-Day Deposit Limit.  

 


WITHDRAWAL QUESTIONS

 

14. HOW CAN I WITHDRAW CASH FROM MY OLG ACCOUNT? 

Follow our Withdrawal Tutorial for a step-by-step guide.

You can help the process run smoothly by submitting the best documents possible. For more detailed information regarding acceptable documents, visit the About Banking page.  

 

15. WHY AREN’T WITHDRAWALS SENT TO MY BANK ACCOUNT STRAIGHT AWAY? 

OLG is not permitted to send withdrawal requests directly to the original source.  Instead we use an Electronic Funds Transfer process to send funds to your bank account.  

For your security, withdrawing funds from your OLG account involves a few steps behind the scenes.  

Here’s a brief overview:  

1.       If you haven’t done so already, you’ll need to submit your banking documents to OLG for verification. Verification typically takes less than 5 business days however it may be longer depending on the volume of requests.  If you have been waiting for more than seven (7) days, please contact us.   

2.       OLG will process your withdrawal request once your banking documents are verified. We process withdrawals every business day.  

3.       Your financial institution will then process the remainder of the withdrawal. This typically takes two to four days, depending on the institution. Your funds will then appear in your bank account.  

 

16. HOW LONG WILL IT TAKE MY WITHDRAWAL TO ARRIVE IN MY BANK ACCOUNT? 

OLG typically processes withdrawal requests within a business day. Once the request is processed, your financial institution will typically take two to four business days to complete the withdrawal request via Electronic Funds Transfer.  

 

17. ARE THERE WITHDRAWAL FEES? 

No.  

 

18. ARE WINNINGS TAXED? 

Generally, gambling proceeds are not subject to tax in Ontario.  

 

19. CAN I WITHDRAW MONEY FROM MY OLG ACCOUNT INTO SOMEONE ELSE’S BANK ACCOUNT? 

No, withdrawals can only be deposited into your own personal bank account that you have registered with OLG. 

 

20. HOW DO I VIEW OR CHANGE THE BANKING INFORMATION ON MY ACCOUNT? 

To review your banking information within your OLG account, login and go to the My Banking section of Your Account, select ‘Withdrawal’ then the ‘Edit’ information button.

You can also login and click on your account balance.  Next click ‘Withdraw Funds.’  If the information requires correction, simply remove the account that is there and add new, correct details.  If you have a withdrawal pending, please cancel it first.

If your banking information was accurate, please contact your bank for further clarification as to why your withdrawal request was declined. 

1. ARE THERE ANY ACCOUNT FEES WHEN I REGISTER? 

Registration and the creation of your OLG account is always free. If, however, your account has remained inactive for 12 consecutive months, then an inactive account fee may be taken from your remaining balance, as outlined in our Terms and Conditions.  

2. CAN I HAVE MORE THAN ONE ACCOUNT? 

For security reasons, we only allow one account per person. This is a measure we take to control unauthorized access and help ensure your online protection. This is specified in our Terms and Conditions.  

3. HOW IS MY PERSONAL INFORMATION USED? 

Your personal information is used by OLG and/or its third-party services provider(s) for the principal purposes of administering and managing your account, including player registration, eligibility verification, payment processing and fraud prevention, and administering the internet gaming program.  

For an in-depth look at how we use your information, please see our Privacy Policy or refer to the Notice of Collection found on any page where we ask you to fill in information.  

4. WHY DOES OLG NEED MY OCCUPATION INFORMATION?

OLG must comply with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and the associated requirements provided by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).  One of the requirements is to collect descriptive occupational details.

5. HOW WILL THIS INFORMATION BE USED? 

OLG is required to keep this information on file, in accordance with PCMLTFA regulations. FINTRAC has published guidance related to these amendments. FINTRAC’s mandate is to facilitate the detection, prevention and deterrence of money laundering and the financing of terrorist activities, while ensuring the protection of personal information under their control. 

6. WHEN MUST I PROVIDE MY OCCUPATION INFORMATION? 

You can provide this information anytime within the ‘Account Information’ section of your Player account.  If you choose to wait, you will be prompted to enter this information prior to playing a casino game, depositing once you have played a casino game or withdrawing funds once you have played a casino game.  You are required to enter details before you can continue.

 

7. WHAT OCCUPATION INFORMATION NEEDS TO BE COLLECTED? 

OLG requires you to provide information regarding your job position as well as the nature of the business you are in.  The information needs to be descriptive and must accurately reflect what you do.  For example:  if you are a manager, the occupation recorded should reflect the area of management, such as “hotel reservations manager” or “retail clothing store manager.” The same is true when recording the nature of the business you are in. For example, in the case of a business in the field of sales, you would include the type of sales, such as “pharmaceutical sales”. 

Here are a few other common scenarios to consider:  

Business Owner” is commonly too vague.  Entering a better description such as “Jewelry Store Owner” meets expectations.  

Entries of “Retired”, “Student”, “Unemployed”, “Homemaker” are acceptable when additional information regarding your current situation is included (e.g. Retired Teacher)  

You can choose from one of the options provided or if your specific information is not included, manually enter it in the box provided.  

After entering your job title, provide additional information about the business or industry you are in.  This helps improve the descriptiveness of your details. 


What happens if I don’t provide enough information? 

If your information is not adequate, we will delete the information and require you enter new information.  You may receive an email advising of this.  Depending on the circumstance, we may suspend access to your account until you can provide us with acceptable information.  

 

8. I ENTERED MY OCCUPATION BEFORE AND I AM BEING ASKED FOR IT AGAIN. WHY?

OLG reviews the information entered by Players and when the entry is not deemed to meet requirements, the entry is removed forcing you to re-enter the information at the next point of collection.

 

9. WHAT IF I CHANGE OCCUPATIONS? 

If you change occupations, you can simply update your ‘Account Information’ settings and 'Edit’ your occupation details and industry information. 

 

10. I WORK THREE JOBS. WHICH ONE DO I LIST? 

Select your most relevant occupation and industry. 

 

11. WHY DOES MY BALANCE DISPLAY SOMETIMES CHANGE FROM GAME TO GAME? 

Your account balance is comprised your Cash Balance, your Lottery Bonus Balance, your Casino Bonus Balance, and sometimes a Casino Games Specific Bonus Balance for certain games. For full details, view our Promotions & Bonuses FAQs.

 

12. HOW DO I CHANGE MY PERSONAL INFORMATION? 

In the top right-hand corner, navigate to your Player Icon and select Account Information. Then, click the ‘Edit’ button. Make the changes you would like and click ‘’Update Contact Details.’ 

 

13. CAN I CHANGE MY USERNAME?

For security reasons, you cannot change your username. A username is unique to everyone on OLG and it’s how we identify your login credentials.

Out of fairness and for the benefit of the community, we allow only one username per player, and that is the username you choose when you first register your OLG account.

 

14. HOW DO I SEE MY PLAYER ACTIVITY AND ACCOUNT HISTORY? 

You’ll find this in by selecting the Player Icon, clicking ‘Account Information' then the Track History tab. It contains useful information, covering your login session durations and details. Transaction history can be found by clicking the Player Icon. Then, select ‘My Transaction History.’

 

15. HOW DO I CLOSE MY ACCOUNT? 

Please contact Player Support if you wish to close your account. 

 

16. WHAT HAPPENS IF I DON’T USE MY ACCOUNT FOR A WHILE? 

There is an administration fee that will be taken from the balance of your account if you leave it inactive for 12 or more consecutive months. For more details on fees, inactive periods and other related information, you can refer to the ‘Inactive Account’ section of our Terms and Conditions

 

17. WHY DO I HAVE TO ANSWER SECURITY QUESTIONS? 

Security questions help you retrieve your username and password if you ever forget them. They also help us ensure that we are speaking to the right person if you call us.

It is important to choose answers that are easy for you to remember but difficult for others to know. 

 

18. WHERE IS PLAYER SUPPORT FOR OLG LOCATED? 

Our Player Support is located right here in Ontario. 

 

19. WHICH TIME ZONE DOES OLG USE? 

OLG operates exclusively on Eastern Time. All time displays on the site will be adjusted automatically, to observe Daylight Saving Times.

Learn more about ‘My Balance’, promotions and bonuses.

1. WHAT HAPPENed TO THE PLAYOLG CASINO APP?

·         The previous PlayOLG Casino App will no longer be available. But not to worry!

·         You can still scan and check lottery tickets via the OLG Lottery App.

Get the full experience on ANY device when you visit OLG.ca! Explore 145+ online casino games instantly PLUS purchase lottery tickets with ease!

2. MISS HAVING THE APP AT YOUR FINGERTIPS? DISCOVER HOW TO ADD OLG.CA TO YOUR HOME SCREEN!

Did you know you can add the OLG.ca icon to your home screen? It's just like having an app. You can play casino games or buy lottery tickets straight from your smartphone, tablet, laptop, or desktop.

Simply ‘bookmark’ or ‘add to home screen’ and save OLG.ca on your device. Click here to learn how to do it.

1. CAN I BUY ALL LOTTERY PRODUCTS ON OLG? 

Currently, you can buy LOTTO MAX, LOTTO 6/49, DAILY GRAND, ONTARIO 49, DAILY KENO and ENCORE on OLG.ca. We’re always looking to improve your experience and may consider adding other games in the future. 

2. WILL SPORTS BETTING OR PRO•LINE BE AVAILABLE ON OLG? 

You can learn about our PROLINE sports offerings, currently only available at retail by clicking 'Sports' from the main navigation.

OLG is always looking to improve the user experience and offer new and exciting games and services to our players. We look forward to providing information about Sports wagering options and other features in the coming months. 

3. WILL OLG OFFER SINGLE-EVENT WAGERING? 

Single-event wagering is not currently available in Canada. 

4. Does OLG OFFER ONLINE PEER-TO-PEER POKER?

OLG does not offer online peer-to-peer poker at this time. As OLG evolves, we are always looking to improve the user experience and offer new and exciting games and services to our players.

5. WILL OLG OFFER BINGO? 

Bingo is a game that we’re looking to add to our gaming library in the future.

 

About Lotteries, Tickets and LOTTO Games

Find answers to the most frequently asked questions.

Learn about OLG LOTTO games.

1. HOW MUCH PRIZE MONEY IS WON IN A YEAR?

In fiscal 2019-20, OLG awarded more than $2.3 billion in lottery prizes to players.

2. WHO PLAYS LOTTERY GAMES IN ONTARIO?

Lottery players in Ontario closely reflect the adult population in every demographic measure, and no group, either by age, education or income, plays lotteries significantly more than any other group. Half or more of Ontario adults play at least once every two months and nearly a quarter of all Ontario adults play at least once a week. 

3. WHO DO I CONTACT FOR MORE INFORMATION ABOUT OLG LOTTERY PRODUCTS?

For more information about OLG lottery products, please call our OLG Support Centre at 1-800-387-0098.

4. HOW OLD DO YOU HAVE TO BE TO PURCHASE LOTTERY TICKETS IN ONTARIO?

You must be 18 years of age or older to purchase lottery tickets in Ontario. Under legislation passed in 1997, it is a provincial offence, punishable by significant fines, to sell OLG lottery tickets to anyone under the age of 18. In addition, we will suspend any retailers found to have sold to minors from our lottery business.

5. WHERE ARE THE DRAWS HELD?

The draws are held in a studio in Toronto under tight security measures. Each draw is videotaped, witnessed and officially recorded by independent adjudicators.

6. HOW CAN I BECOME AN OLG RETAILER?

The owner of an established business can apply to become an authorized OLG retailer by writing to:
OLG Support Centre
70 Foster Drive, Suite 800,
Sault Ste. Marie, Ontario, P6A 6V2
Phone: 1-800-387-0098
Fax: 705-946-6788.

7. MUST ALL WINNERS HAVE THEIR NAMES PUBLISHED?

The publishing of winners is important in demonstrating the integrity of our lottery games. OLG reserves the right to publish the name, city and photograph of any winner. This is necessary for us to demonstrate that people do win. Winner information is released to the news media and may be used in OLG's advertising. For every prizewinner there are a number of other players who did not win but have a legitimate desire to know that someone won.

8. SHOULD I SIGN MY TICKET BEFORE CLAIMING MY PRIZE AT A LOTTERY RETAILER?

Starting Jan. 28, 2008, lottery tickets must be signed by the customer before the retailer will validate them. Retailers cannot validate tickets that are not signed. OLG strongly recommends that you sign your ticket AS SOON AS YOU PURCHASE IT. This identifies it as yours and helps protect you if you were ever to lose it.

9. WHERE CAN I PURCHASE LOTTERY PRODUCTS IN ONTARIO?

Lottery products can be purchased from any of the more than 10,000 OLG retailers across the province. More than 10,000 retail locations are equipped with lottery terminals for on-line games such as LOTTO 6/49. INSTANT games can be purchased at all retail locations. You can also purchase LOTTO MAX, LOTTO 6/49 and ENCORE online at PlayOLG.ca.

10. CAN I BUY OLG LOTTERY PRODUCTS OVER THE INTERNET?

Yes. You can purchase LOTTO MAX, LOTTO 6/49 and ENCORE online at PlayOLG.ca.

11. WHERE DO LOTTERY PROCEEDS GO?

All proceeds are paid into the Consolidated Revenue Fund for the Province of Ontario. OLG’s annual payments to the province have helped support provincial priorities including the operation of hospitals; problem gambling prevention and treatment; amateur sport; and local and provincial charities among other initiatives. For more information on the economic benefits of lotteries and other OLG gaming activities, please visit the Economic Benefits section of our web site

12. TO WHAT MINISTRY DOES THE ONTARIO LOTTERY AND GAMING CORPORATION REPORT?

OLG reports through a Board of Directors to the Ministry of Finance.

13. WHO CAN I CONTACT IF I AM CONCERNED ABOUT MY OWN OR SOMEONE ELSE'S GAMBLING?

Contact the Ontario Problem Gambling Helpline at 1-888-230-3505. This is a confidential, anonymous, free service open 24 hours or visit the site of The Responsible Gambling Council (Ontario), at www.responsiblegambling.org.

14. WHEN CAN I VALIDATE MY LOTTERY TICKETS TO CHECK IF I'M A WINNER?

You can validate all OLG lottery tickets at participating retail outlets during lottery terminal operating hours, from 6 a.m. to 1 a.m. on Mondays and from 6 a.m. to 2 a.m. Tuesdays to Sundays (Eastern Time). However, it is important to note that lottery retailers, as independent business people, set their own hours of operation for their businesses.

15. HOW DO I CLAIM A PRIZE?

Click here.

 

16. HOW LONG ARE MY LOTTERY TICKETS VALID FOR?

All tickets generated by the lottery terminal expire 12 months after the draw date on the ticket. For INSTANT tickets, check the expiry date on the ticket back. Sports tickets are valid for 12 months from the last day of the games List from which the selections were made.

17. HOW DO I CLAIM WINNINGS IF I AM A RESIDENT OF THE UNITED STATES?

OLG's lottery games are designed to be enjoyed by adult residents of Ontario. Occasionally, residents from other jurisdictions play and win OLG's lottery games, and OLG treats everyone fairly. The same claiming procedures described in the "How do I claim a prize?" answer above apply, subject to any U.S. postal regulations. OLG cannot mail cheques into the U.S. In cases where U.S. winners are required to receive a cheque for their winnings, they must pick up their cheque in person at the OLG Prize Centre in Toronto. More information about claiming prizes is available by calling the OLG Customer Excellence Centre at 1-800-387-0098.

18. WHAT TAX IMPLICATIONS ARE THERE FOR LOTTERY WINNERS?

Generally, Canadian tax authorities do not consider lottery winnings to be taxable for Canadian tax purposes. However, U.S. residents playing OLG lotteries should note that the Internal Revenue Service (IRS) does consider such winnings to be subject to U.S. tax. While OLG will not withhold the U.S. tax against Canadian winnings, U.S. residents must report such profits on their individual tax returns. For more information, U.S. residents should contact their local IRS office.

19. HOW CAN I FIND THE ODDS OF WINNING ON YOUR GAMES?

You can find the various odds of winning for lottery games in the following areas of our website:

Odds of winning are also published in OLG's Fact Sheets. You can request a copy of our Fact Sheets by calling our Customer Excellence Centre at 1-800-387-0098.

20. WHAT IS A REPURCHASE?

Repurchase is a way to play the same selections for the next draw without having to complete a Selection Slip. Merely present your ticket to a retailer after the last draw date and tell the retailer that you wish to purchase the same selections for the next draw. The retailer will then generate a ticket with the same selections for the next draw and return the original ticket together with the new ticket to you. A Repurchase play ticket costs the same as the original ticket. While Repurchase does apply to ENCORE, it does not generate the same ENCORE number.
Note: The Repurchase feature is only available up to 28 days from the last draw on a non-winning ticket or up to 30 days on a winning ticket, which has been paid.

21. WHEN DO TERMINALS RE-OPEN AFTER A DRAW?

On any particular game's draw night, the OLG has to close sales to conduct the draw. Approximately ten minutes after the draw close, OLG will re-open sales for the following draw.

22. WHAT HAPPENS WITH LOTTERY PRIZE MONEY THAT IS NOT CLAIMED?

Unclaimed prizes from national games, e.g. LOTTO 6/49, are returned to players through future bonus games or promotions. These funds are held separately from Ontario-only games and are administered by the Interprovincial Lottery Corporation. Unclaimed prizes from games operated solely by OLG are directed to profits paid to the provincial government to benefit the people of Ontario.

23. WHY SHOULD I SIGN MY TICKET?

OLG requires that you write or print your name on your lottery ticket before a retailer can check it. This is for your own protection. Signing the ticket is an easy way to identify it as yours. And that makes it difficult for someone else to claim your prize if your ticket is a winner. It also helps protect you if you were ever to lose it. Retailers cannot validate tickets that are not signed.

24. WHERE CAN I CHECK MY TICKET?

  • Compare your numbers to the winning numbers on OLG.ca.

  • Call our WIN! Line at 416-870-8946 (Toronto area) or toll free at 1-866-891-8946 (outside Toronto area)

  • Pick up a winning numbers printout from your lottery terminal retailer

  • Use the easy self-serve Ticket Checker at your lottery terminal retailer. Simply insert the ticket, barcode side up, and wait for the message to appear on the Ticket Checker's screen.

  • Sign up on OLG.ca for winning numbers to be e-mailed to you.

  • Ask a lottery retailer to check it for you.

25. WHAT IS THE PROPER PROCEDURE FOR RETAILERS TO FOLLOW WHEN VALIDATING LOTTERY TICKETS?

When you present a ticket for validation, all retailers must follow these simple steps:

  1. Check whether tickets are signed before validating.
  2. If tickets are not signed, ask the customer to sign them. Retailers cannot validate tickets that are not signed.
  3. Tear through the bar code of all paid-out tickets, and return all validated tickets, winners and non-winners, to customers along with the corresponding validation slips.
  4. Keep clutter away from the lottery terminal or Instant ticket device and the printer.
  5. Ensure the lottery terminal customer display screen is readily visible to the customer at all times.

26. HOW CAN I BE SURE MY TICKET IS CHECKED PROPERLY?

At a retailer who has a lottery terminal:

  • The lottery terminal plays a musical tune and a bilingual voice message and displays a corresponding message on the customer display screen. The tunes and voice messages alert players as to whether a ticket is a winner; a winner of a major prize of $5,000 or more; a non-winner; or if the ticket cannot be processed.

27. CAN I SUBMIT A COMPLAINT OR SUGGESTION TO OLG?

OLG's Customer Support is open seven days a week. You can call us at 1-800-387-0098 and follow the voice prompts. Alternatively, you can e-mail us from our website. All complaints or concerns regarding possible fraud or theft are forwarded to Investigative Services who is responsible to document and conduct a full review.

28. WHAT DO I DO IF I LOSE A LOTTERY TICKET OR IF IT HAS BEEN STOLEN?

If you have lost your lottery ticket or believe it has been stolen, you can contact OLG the following ways:
Phone: OLG Suppport: 1-800-387-0098
Email: Email OLG

29. WHAT ELSE HAVE YOU DONE TO ENSURE THE SECURITY AND INTEGRITY OF THE LOTTERY PRIZE PAYOUT PROCESS?

For more information, please see our Ensuring Lottery Prize Integrity.

30. WHAT IF I DON'T WANT TO SIGN MY TICKET BECAUSE OF PRIVACY CONCERNS?

Retailers are required to return all validated tickets to customers, whether they are winning tickets or non-winning tickets. This puts your name/signature back in your hands.

31. DO I SIGN THE FRONT OF THE TICKET OR THE BACK OF THE TICKET?

You may sign either the front or the back of the ticket. However, a convenient signature box is located on the front of all on-line lottery tickets such as LOTTO 6/49. Signature boxes will begin to appear on the front of INSTANT tickets in the coming months.

32. WHAT CONSTITUTES AN ACCEPTABLE SIGNATURE?

The "Signature" area is protection for you to be able to identify your ticket with certainty. You can choose to write or print your name however you feel best represents you and ensures your ownership of the ticket.

33. WHO SHOULD SIGN A TICKET THAT HAS BEEN PURCHASED FOR A GROUP?

A signature is required on a ticket before it can be validated. Often the person who is redeeming the ticket for a group can sign the ticket and also mark it as belonging to a group of people by adding a phrase such as "in trust" or "and group" which would indicate that others share in the ownership of the ticket.

34. HOW CAN A DISPUTE OVER A LOTTERY PRIZE BE RESOLVED?

OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.

35. HOW CAN I GET AN ACCESSIBLE VERSION OF A PDF DOCUMENT THAT MEETS AODA STANDARDS?

OLG is committed to preventing and removing all barriers for persons with disabilities. If you need a PDF document that meets AODA accessibility standards, please call the OLG Support Centre at 1-800-387-0098.

 

Learn more about Lottery Subscriptions here.

How to buy, sign and check your tickets.

1. HOW OLD DO YOU HAVE TO BE TO PURCHASE LOTTERY TICKETS IN ONTARIO?

You must be 18 years of age or older to purchase lottery tickets in Ontario. Under legislation passed in 1997, it is a provincial offence, punishable by significant fines, to sell OLG lottery tickets to anyone under the age of 18. In addition, we will suspend any retailers found to have sold to minors from our lottery business.

2. MUST ALL WINNERS HAVE THEIR NAMES PUBLISHED?

The publishing of winners is important in demonstrating the integrity of our lottery games. OLG reserves the right to publish the name, city and photograph of any winner. This is necessary for us to demonstrate that people do win. Winner information is released to the news media and may be used in OLG's advertising. For every prizewinner there are a number of other players who did not win but have a legitimate desire to know that someone won.

3. SHOULD I SIGN MY TICKET BEFORE CLAIMING MY PRIZE AT A LOTTERY RETAILER?

Starting Jan. 28, 2008, lottery tickets must be signed by the customer before the retailer will validate them. Retailers cannot validate tickets that are not signed. OLG strongly recommends that you sign your ticket AS SOON AS YOU PURCHASE IT. This identifies it as yours and helps protect you if you were ever to lose it.

4. WHERE CAN I PURCHASE LOTTERY PRODUCTS IN ONTARIO?

Lottery products can be purchased from any of the more than 10,000 OLG retailers across the province. More than 8,300 retail locations are equipped with lottery terminals for on-line games such as LOTTO 6/49. INSTANT games can be purchased at all retail locations. You can also purchase LOTTO MAX, LOTTO 6/49, DAILY GRAND, DAILY KENO, ONTARIO 49 and ENCORE online here.

5. CAN I BUY OLG LOTTERY PRODUCTS OVER THE INTERNET?

Yes. You can purchase LOTTO MAX, LOTTO 6/49, DAILY GRAND, DAILY KENO, ONTARIO 49 and ENCORE here.

6. WHEN CAN I VALIDATE MY LOTTERY TICKETS TO CHECK IF I'M A WINNER?

You can validate all OLG lottery tickets at participating retail outlets during lottery terminal operating hours, from 6 a.m. to 1 a.m. on Mondays and from 6 a.m. to 2 a.m. Tuesdays to Sundays (Eastern Time). However, it is important to note that lottery retailers, as independent business people, set their own hours of operation for their businesses.

7. HOW DO I CLAIM A PRIZE?

Click here.

8. HOW LONG ARE MY LOTTERY TICKETS VALID FOR?

All tickets generated by the lottery terminal expire 12 months after the draw date on the ticket. For INSTANT tickets, check the expiry date on the ticket back. Sports tickets are valid for 12 months from the last day of the games List from which the selections were made.

9. HOW DO I CLAIM WINNINGS IF I AM A RESIDENT OF THE UNITED STATES?

OLG's lottery games are designed to be enjoyed by adult residents of Ontario. Occasionally, residents from other jurisdictions play and win OLG's lottery games, and OLG treats everyone fairly. The same claiming procedures described in the "How do I claim a prize?" answer above apply, subject to any U.S. postal regulations. OLG cannot mail cheques into the U.S. In cases where U.S. winners are required to receive a cheque for their winnings, they must pick up their cheque in person at the OLG Prize Centre in Toronto. More information about claiming prizes is available by calling the OLG Customer Excellence Centre at 1-800-387-0098.

10. WHAT TAX IMPLICATIONS ARE THERE FOR LOTTERY WINNERS?

Generally, Canadian tax authorities do not consider lottery winnings to be taxable for Canadian tax purposes. However, U.S. residents playing OLG lotteries should note that the Internal Revenue Service (IRS) does consider such winnings to be subject to U.S. tax. While OLG will not withhold the U.S. tax against Canadian winnings, U.S. residents must report such profits on their individual tax returns. For more information, U.S. residents should contact their local IRS office.

11. WHAT IS A REPURCHASE?

Repurchase is a way to play the same selections for the next draw without having to complete a Selection Slip. Merely present your ticket to a retailer after the last draw date and tell the retailer that you wish to purchase the same selections for the next draw. The retailer will then generate a ticket with the same selections for the next draw and return the original ticket together with the new ticket to you. A Repurchase play ticket costs the same as the original ticket. While Repurchase does apply to ENCORE, it does not generate the same ENCORE number.

Note: The Repurchase feature is only available up to 28 days from the last draw on a non-winning ticket or up to 30 days on a winning ticket, which has been paid.

12. WHAT HAPPENS WITH LOTTERY PRIZE MONEY THAT IS NOT CLAIMED?

Unclaimed prizes from national games, e.g. LOTTO 6/49, are returned to players through future bonus games or promotions. These funds are held separately from Ontario-only games and are administered by the Interprovincial Lottery Corporation. Unclaimed prizes from games operated solely by OLG are directed to profits paid to the provincial government to benefit the people of Ontario.

13. WHY SHOULD I SIGN MY TICKET?

OLG requires that you write or print your name on your lottery ticket before a retailer can check it. This is for your own protection. Signing the ticket is an easy way to identify it as yours. And that makes it difficult for someone else to claim your prize if your ticket is a winner. It also helps protect you if you were ever to lose it. Retailers cannot validate tickets that are not signed.

 

14.  WHERE CAN I CHECK MY TICKET?

 

  • Compare your numbers to the winning numbers on OLG.ca.

  • Call our WIN! Line at 416-870-8946 (Toronto area) or toll free at 1-866-891-8946 (outside Toronto area)

  • Pick up a winning numbers printout from your lottery terminal retailer

  • Use the easy self-serve Ticket Checker at your lottery terminal retailer. Simply insert the ticket, barcode side up, and wait for the message to appear on the Ticket Checker's screen.

  • Sign up on OLG.ca for winning numbers to be e-mailed to you.

  • Ask a lottery retailer to check it for you.

15. WHAT IS THE PROPER PROCEDURE FOR RETAILERS TO FOLLOW WHEN VALIDATING LOTTERY TICKETS?

When you present a ticket for validation, all retailers must follow these simple steps:

  1. Check whether tickets are signed before validating.
  2. If tickets are not signed, ask the customer to sign them. Retailers cannot validate tickets that are not signed.
  3. Tear through the bar code of all paid-out tickets, and return all validated tickets, winners and non-winners, to customers along with the corresponding validation slips.
  4. Keep clutter away from the lottery terminal or Instant ticket device and the printer.
  5. Ensure the lottery terminal customer display screen is readily visible to the customer at all times.

16. HOW CAN I BE SURE MY TICKET IS CHECKED PROPERLY?

At a retailer who has a lottery terminal:

  • The lottery terminal plays a musical tune and a bilingual voice message and displays a corresponding message on the customer display screen. The tunes and voice messages alert players as to whether a ticket is a winner; a winner of a major prize of $5,000 or more; a non-winner; or if the ticket cannot be processed.

17. WHAT DO I DO IF I LOSE A LOTTERY TICKET OR IF IT HAS BEEN STOLEN?

If you have lost your lottery ticket or believe it has been stolen, you can contact OLG the following ways:
Phone: OLG Support: 1-800-387-0098
Email: Email OLG

18. WHAT IF I DON'T WANT TO SIGN MY TICKET BECAUSE OF PRIVACY CONCERNS?

Retailers are required to return all validated tickets to customers, whether they are winning tickets or non-winning tickets. This puts your name/signature back in your hands.

19. DO I SIGN THE FRONT OF THE TICKET OR THE BACK OF THE TICKET?

You may sign either the front or the back of the ticket. However, a convenient signature box is located on the front of all on-line lottery tickets such as LOTTO 6/49. Signature boxes will begin to appear on the front of INSTANT tickets in the coming months.

20. WHAT CONSTITUTES AN ACCEPTABLE SIGNATURE?

The "Signature" area is protection for you to be able to identify your ticket with certainty. You can choose to write or print your name however you feel best represents you and ensures your ownership of the ticket.

21. WHO SHOULD SIGN A TICKET THAT HAS BEEN PURCHASED FOR A GROUP?

A signature is required on a ticket before it can be validated. Often the person who is redeeming the ticket for a group can sign the ticket and also mark it as belonging to a group of people by adding a phrase such as "in trust" or "and group" which would indicate that others share in the ownership of the ticket.

22. HOW CAN A DISPUTE OVER A LOTTERY PRIZE BE RESOLVED?

OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.

 

Learn more about Lottery Draws.

1.  HOW SOON AFTER A DRAW IS HELD WILL I BE ABLE TO VIEW THE VIDEO ON OLG.CA?

We do our best to have draw videos posted shortly after the draw process is complete. Draw videos for national games (LOTTO MAX, LOTTO 6/49 and DAILY GRAND), are typically available by 1 a.m. (Eastern Time) the next day.

Draw videos for OLG lotto games are posted as soon as possible after the draw. Midday draws are uploaded between 3 p.m. and 3:30 p.m. and evening draws are uploaded between 12:00 a.m. and 12:30 a.m. on average.

2. WHY DO THE LOTTO MAX, LOTTO 6/49 AND DAILY GRAND DRAWS LOOK SO DIFFERENT FROM THE REGIONAL GAMES SUCH AS ONTARIO 49, LOTTARIO, PICK 3, ETC?

LOTTO MAX, LOTTO 6/49 and DAILY GRAND draws are managed by the Interprovincial Lottery Corporation (ILC), comprised of all the Canadian lottery jurisdictions including OLG. The draws for these games are conducted using Random Number Generator (RNG) software, whereas draws for most of OLG’s regional games are conducted using the ball draw method.

The RNG technology used for LOTTO MAX, LOTTO 6/49 and DAILY GRAND is a type of software that cannot be filmed. Animated videos are created for these draws that depict the draw results. Draw videos for OLG’s lottery games feature actual footage of the draws.

3. CAN I VIEW PAST DRAWS ON THE WEB?

No. Only the most recent draw for each game is available to view on OLG.ca.

4. CAN I WATCH THE DRAWS IN PERSON?

OLG lottery draws, except for WHEEL OF FORTUNE® LOTTO, are conducted using a ball draw method live at the OLG Prize Centre at Yonge and Dundas, in the store front window facing Dundas Street. OLG midday draws commence at approximately 2 p.m. and evening draws at 10:30 p.m. (Eastern Time).

LOTTO MAX, LOTTO 6/49 and DAILY GRAND draws are conducted by the Interprovincial Lottery Corporation (ILC) at a different facility separate from the OLG draws and use Random Number Generator (RNG) software. To ensure the security and integrity of the RNG software, customers are not able to watch the draws in person.

5. WHY ARE SOME DRAWS CONDUCTED USING RNG SOFTWARE WHILE OTHERS USE THE BALL DRAW METHOD?

RNG draws are becoming more common for lottery draws worldwide and are often used for games with multiple draws that require results more quickly. The Interprovincial Lottery Corporation (ILC) uses Random Number Generator (RNG) software to conduct draws for LOTTO MAX, LOTTO 6/49 and DAILY GRAND. OLG uses RNG to conduct its WHEEL OF FORTUNE® LOTTO draws as well.

LOTTARIO, ONTARIO 49, DAILY KENO, POKER LOTTO, MEGADICE, ENCORE and PICK 2, 3 and 4 draws are still conducted using ball machines.

6. WHY DOESN’T OLG HAVE DRAW VIDEOS FOR WHEEL OF FORTUNE® LOTTO?

 OLG uses RNG to conduct its WHEEL OF FORTUNE® LOTTO draws. The RNG technology used is a type of software that cannot be filmed.

7. WHY DOES OLG CONDUCT THE DRAWS FOR PICK-2, PICK-3 AND PICK-4 ALL AT THE SAME TIME?

Conducting and recording draws for all of the PICK games at once is a more efficient means of carrying out our procedures and also provides a better overall view of the outcomes for our external auditors. It is standard practice for many lotteries to draw the winning numbers for all of their PICK games at the same time.

8. WHY DOES OLG SELECT ALL SEVEN ENCORE WINNING NUMBERS AT THE SAME TIME?

The ENCORE draw is conducted using seven machines in order to draw all seven digits at once. This method is more efficient and provides a better overall view of the outcomes for our external auditors.

Learn about one of OLG’s most popular games.

1. WHAT IS LOTTO MAX? 

LOTTO MAX is the game that gives you a chance to “Dream to the MAX!” LOTTO MAX jackpots start at an estimated $10 million and can grow to $70 million! Once the LOTTO MAX jackpot reaches $50 million, additional prizes of $1 million called MAXMILLIONS are also drawn while the jackpot keeps growing!

2. HOW IS LOTTO MAX PLAYED AND HOW MUCH DOES IT COST?

LOTTO MAX draws take place every Tuesday and Friday. Sales end across the country at 10:30 p.m. ET. The cost is $5 for three sets of seven numbers ranging from 1 to 50.  Players have the option to choose the first set of seven numbers and have the other two sets selected by Quick Pick or use Quick Pick for all three sets. You can play up to 52 draws in advance at retail and ENCORE can be added for $1 per play.

3. HOW HAS LOTTO MAX CHANGED?

As of May 2019, the Interprovincial Lottery Corporation (ILC) made the following changes to LOTTO MAX:

  • Two LOTTO MAX draws a week – a Tuesday draw was added in addition to the Friday draw.
  • The jackpot cap was increased to $70 million, from $60 million.
  • MAXMILLIONS are still added when the main jackpot reaches $50 million.
  • One number was added to the game’s matrix. Seven numbers are drawn from a range of 1 to 50.
  • Two new lower-tier prize categories were added for matching 5/7+Bonus and 4/7+Bonus which increased the number of prize categories from seven to nine.
  • The percentage of the Pools Fund allocated to each prize category changed to accommodate the new prize categories. The overall payout of the game remains at 48%.
  • LOTTO MAX players have the option to play up to 52 draws in advance at retail.

4. WAS THERE A PRICE INCREASE TO LOTTO MAX? 

No. The price to play LOTTO MAX remains the same at $5 for three selections of seven numbers.

5. HOW HAVE THE PRIZES AND ODDS OF WINNING CHANGED?

See below prize structures: 

PRIZE STRUCTURE:   

Previous:

Match Prize Odds per $5 play (3 selections)
7/7 89.25% of the Pools Fund 1 in 28,633,528
6/7+Bonus 3.15% of the Pools Fund 1 in 4,090,504
6/7 3.35% of the Pools Fund 1 in 99,768
5/7+Bonus No prize  
5/7 4.25% of the Pools Fund 1 in 1,584
4/7+Bonus No prize  
4/7 $20 1 in 71.3
3/7+Bonus $20 1 in 76.7
3/7 Free Play 1 in 8.1

*The odds of winning any prize are one in 6.6 per $5 play.

Present:

Match Prize Odds per $5 play (3 selections)
7/7 87.25% of the Pools Fund 1 in 33,294,800
6/7+Bonus 2.5% of the Pools Fund 1 in 4,756,400
6/7 2.5% of the Pools Fund 1 in 113,248
5/7+Bonus 1.5% of the Pools Fund 1 in 37,749
5/7 3.5% of the Pools Fund 1 in 1,841
4/7+Bonus 2.75% of the Pools Fund 1 in 1,105
4/7 $20 1 in 82.9
3/7+Bonus $20 1 in 82.9
3/7 Free Play 1 in 8.5

*The odds of winning any prize are one in 7 per $5 play.

New prize categories

6. HOW BIG WILL THE LOTTO MAX JACKPOTS GROW?

LOTTO MAX jackpots begin at an estimated $10 million and can grow to $70 million. If the jackpot reaches $50 million, LOTTO MAX will offer additional MAXMILLIONS draws of $1 million each while the jackpot keeps growing.

7. WHAT ARE THE OVERALL ODDS OF WINNING A PRIZE? 

The odds of winning any prize are 1 in 7 per $5 play.

8. WHAT IS THE PRIZE PAYOUT OF THIS GAME? 

The LOTTO MAX prize fund is 48 per cent of cash sales revenue, divided among prize categories.  

9. CAN I PLAY LOTTO MAX IN ADVANCE?

Customers can play up to 26 weeks (52 draws) with Advance Play. See the LOTTO MAX selection slip or ask your lottery retailer for details.   

10. IS COMBINATION PLAY AVAILABLE WITH LOTTO MAX?

OLG offers 8 and 9 number LOTTO MAX combination play tickets. Combination play tickets may be purchased for up to 10 draws in advance.

11. ARE MAXMILLIONS DRAWS ALWAYS FOR $1 MILLION? 

Yes, each additional MAXMILLIONS prize will always be exactly $1 million.

12. WHAT HAPPENS TO A MAXMILLIONS PRIZE THAT IS NOT WON?

A regular MAXMILLIONS prize that is not won will be applied to the next draw jackpot amount or to the next series of MAXMILLIONS prizes, depending on whether the main jackpot was won. If a MAXMILLIONS prize is offered as a special draw or bonus and it is not won, that prize does not roll into the next draw.

13. ARE OFFICIAL RULES FOR LOTTO MAX AVAILABLE?

Yes, the official ILC Game Conditions for LOTTO MAX are available on OLG.ca under Lotteries.

14. HOW ARE LOTTO MAX DRAWS CONDUCTED?

LOTTO MAX draws are held every Tuesday and Friday and are conducted using Random Number Generator (RNG) technology that has been independently tested and certified by an internationally recognized and accredited tester. MAXMILLIONS draws are also conducted using RNG.

 

RANDOM NUMBER GENERATOR:

15. WHEN DID YOU START USING RANDOM NUMBER GENERATORS (RNG) INSTEAD OF BALL DRAWS FOR THE NATIONAL GAMES?

The lottery-draw process for LOTTO MAX and LOTTO 6/49 was modernized and simplified by the Interprovincial Lottery Corporation (ILC) in May 2019 to offer our players the best gaming and entertainment experience possible.

RNG draws are becoming more common for lottery draws worldwide and are often used for games with multiple draws that require results more quickly. 

Draws for WHEEL OF FORTUNE, DAILY GRAND, the Guaranteed Prize draw feature of LOTTO 6/49 and the MAXMILLIONS feature of LOTTO MAX are also conducted using Random Number Generator software. It is also used for the INSTANT win component of POKER LOTTO and MEGADICE.

16. HOW DOES THE RANDOM NUMBER GENERATOR METHOD WORK?

The ILC RNG system uses a proprietary algorithm to generate random numbers. The RNG used is independently tested and certified for its effectiveness in generating random results and its integrity. A number of checks and balances are performed to ensure draw security and are witnessed by external auditors (Grant Thornton LLP).An additional external auditor performs a parallel draw from a separate geographical location (Deloitte).

17. HOW SECURE ARE RNG DRAWS?

Gaming Laboratories International, LLC (GLI) reviewed and tested the Random Number Generation (RNG) software that is used to conduct the RNG components of the LOTTO 6/49, LOTTO MAX and DAILY GRAND games and certifies that the RNG software exhibits random behavior and is suitable for the application of the lottery draws stated.

A number of checks and balances are performed to ensure draw security and are witnessed (Grant Thornton LLP) and verified (Deloitte), by two external auditors, located in two separate geographical locations.

18. WHO IS THE INDEPENDENT CERTIFIER FOR THE RNG TECHNOLOGY?

Gaming Laboratories International, LLC (GLI) reviewed and tested the RNG software that is used to conduct components of LOTTO 6/49, LOTTO MAX and DAILY GRAND draws. GLI certifies that the RNG software exhibits random behavior.

19. ARE YOU ABLE TO WATCH RNG DRAWS? ARE THEY AVAILABLE ON THE WEBSITE?

Animated videos depicting the draw results for LOTTO MAX, LOTTO 6/49 and DAILY GRAND are available to watch on OLG.ca after the draw takes place.

20. WHY AREN’T THE ENCORE NUMBERS INCLUDED AT THE END OF THE NEW ANIMATED DRAW VIDEOS?

These new videos are in a different format than the previous draw videos. In the past OLG would add the ENCORE draw results to the video once received from ILC. With this new format, we are unable to edit the video without having the ENCORE results appear out of place. Customers can still watch ENCORE draw videos and see ENCORE results by visiting the ENCORE page of OLG.ca.

CHANGES AS OF OCTOBER 23, 2020

1. WHAT ARE THE GAME CONDITIONS CHANGES?

When the amount of the 7/7 ‘main’ pool for any given Lotto Max draw equals or exceeds $50,000,000, and a minimum number of Maxmillions prizes has been set for that draw, any Maxmillions prizes won will be funded by the 7/7 ‘main’ pool (prior to utilizing funding from the ILC MAXMILLIONS funding) when the 7/7 ‘main’ Lotto Max jackpot isn’t won.

2. WHY DID YOU WAIT SO LONG AFTER THE GAME ENHANCEMENT TO MAKE THIS CHANGE?

We wanted to observe any changes in sales trends as a result of the increase to two Lotto Max draws per week for at least one year prior to making any funding structure changes to the game. These changes allow for greater funding flexibility to pay out Maxmillions prizes.

3. WHAT IS THE PURPOSE OF THESE CHANGES?

These changes are being made to allow for greater funding flexibility, following the May 2019 introduction of a second Lotto Max draw per week and, as a result, the increased frequency of jackpots of $50 million or higher and Maxmillions prizes. These game conditions changes will help ensure the long-term viability of the game, while providing jackpots and Maxmillions prizes in line with those that our players are familiar with, and expect.

Answers to questions about this iconic lotto game.

1. WHAT IS LOTTO 6/49? 

LOTTO 6/49 is Canada’s classic national lottery game. It gives players a chance to win the main jackpot prize that starts at $5 million and grows until somebody wins! It also offers a $1 million Guaranteed Prize Draw and other cash prizes.  

2. HOW IS LOTTO 6/49 PLAYED AND HOW MUCH DOES IT COST? 

Players can purchase a LOTTO 6/49 play for $3 at retail or online at OLG.ca. Each play offers a chance to win the multi-million-dollar jackpot, the $1 million Guaranteed Prize Draw and other cash prizes. Players can choose to play by using the Quick Pick option or by selecting their own set of six numbers between 1 and 49. ENCORE can be added for $1 per play. 

3. WHAT ARE THE ODDS OF WINNING A PRIZE WITH LOTTO 6/49?  

The overall odds of winning are 1 in 6.6. The odds of winning the jackpot are approximately 1 in 13.9 million. To view the odds for the various other prize categories, please visit the LOTTO 6/49 Odds & Payouts page

4. WHAT IS THE PRIZE PAYOUT ON LOTTO 6/49? 

The total prize payout to players is 47 per cent of sales. The main prize fund is funded by 40 per cent of sales. The $1 million Guaranteed Prize Draw is funded by 7 per cent of sales.  

5. IS COMBINATION PLAY AVAILABLE WITH LOTTO 6/49? 

Yes. Players can choose to play 5, 7, 8 and 9 number combination play on LOTTO 6/49. 

6. IS ADVANCE PLAY AVAILABLE WITH LOTTO 6/49? 

Customers can play up to 26 weeks (52 draws) with Advance Play. See the LOTTO 6/49 selection slip or ask your lottery retailer for details.   

7. CAN I PLAY ENCORE WITH LOTTO 6/49? 

Yes, ENCORE is available for purchase with LOTTO 6/49. 

8. HOW LONG DO LOTTO 6/49 PRIZE WINNERS HAVE TO CLAIM THEIR PRIZE? 

Prizes can be claimed for up to one year from the draw date.   

9. What happens to LOTTO 6/49 prizes that go unclaimed? 

Unclaimed prizes on national lottery games like LOTTO 6/49 and LOTTO MAX are returned to players through guaranteed jackpots and bonus draws. 

10. ARE THERE OFFICIAL RULES FOR LOTTO 6/49? 

Yes. LOTTO 6/49 Game Conditions can be found on OLG.ca under Lotteries. 

Guaranteed Prize Draw 

1. WHAT IS THE $1 MILLION GUARANTEED PRIZE DRAW? 

The $1 million Guaranteed Prize Draw offers LOTTO 6/49 players a chance to win $1 million from an extra selection on each ticket. By drawing only from selections issued, there will always be a winning selection for the Guaranteed Prize Draw. This draw is included in every $3 LOTTO 6/49 play at no extra cost. 

2. WHAT ARE THE ODDS OF WINNING THE $1 MILLION GUARANTEED PRIZE DRAW?    

The odds for the Guaranteed Prize Draw are determined for each draw by the total number of selections issued across Canada. For example, if 5 million LOTTO 6/49 plays are issued, there would be 5 million selections for the $1 million Guaranteed Prize Draw, which means the odds of any one selection being drawn would be 1 in 5 million. 

3. CAN YOU GUARANTEE THAT THE $1 MILLION PRIZE WILL ALWAYS BE AWARDED?  

No. A prize can only be awarded after a winning ticket is presented for validation and approved for payment. While most lottery prizes are claimed by customers – especially when the prize is $1 million or more – there is always some possibility that a winning ticket might not be presented for payment or that the prize claim is not approved. 

4. WHY DOES MY GUARANTEED PRIZE DRAW SELECTION ALWAYS START WITH A 4 OR A 5? 

The first digit of the Guaranteed Prize Draw selection identifies the region where the ticket was issued. All OLG selections begin with a 4 or 5, indicating that the ticket was issued in Ontario. No two Guaranteed Prize Draw selections are the same for any given draw.  

5. WHY DOES MY GUARANTEED PRIZE DRAW SELECTION ALWAYS END IN “01”? 

The last two digits of your Guaranteed Prize Draw selection identify the number of selections purchased on a ticket. For example, a customer who purchases a single LOTTO 6/49 play always has a Guaranteed Prize Draw number ending in “01.”  If the ticket contains multiple plays, the player receives multiple Guaranteed Prize Draw selections – the first eight digits are the same for all selections; the two-digit number following the hyphen starts at 01 and increases by one for each additional selection on the ticket. 

6. WHY CAN'T I CHOOSE MY OWN GUARANTEED PRIZE DRAW SELECTION?  

To ensure there is only one winning Guaranteed Prize Draw selection, every selection must be unique.  If customers were to choose their own selections, there would always be the possibility that two players could have the same winning Guaranteed Prize Draw selection, and therefore have to split the $1 million prize.  

7. I PURCHASED MULTIPLE LOTTO 6/49 PLAYS ON THE SAME TICKET, BUT IT LOOKS LIKE I’VE ONLY GOT TWO GUARANTEED PRIZE DRAW SELECTIONS. WHY ARE THERE NOT MORE SELECTIONS FOR THE GUARANTEED PRIZE DRAW? 

Whenever a LOTTO 6/49 ticket is issued with three or more plays, the Guaranteed Prize Draw selections appear as a range. 

For example, if you purchased a 5-number combination, you receive 44 LOTTO 6/49 regular selections and 44 Guaranteed Prize Draw Selections. 

The Guaranteed Prize Draw selections on your ticket would appear as: 

FROM:            12345678-01 

TO:                12345678-44 

8. DO I GET A DIFFERENT GUARANTEED PRIZE DRAW SELECTION FOR EACH DRAW INCLUDED IN AN ADVANCE PLAY PURCHASE?  

Same as with the regular selections for the main draw, with an Advance Play purchase you will have the same Guaranteed Prize Draw selections entered into each Guaranteed Prize Draw that is included in your Advance Play purchase.  Each draw is an independent, random draw and so there is no effect on your odds of winning the Guaranteed Prize Draw – the odds on each draw are always dependent on the number of selections issued for that draw. 

9 HOW ARE LOTTO 6/49 DRAWS CONDUCTED? 

LOTTO 6/49 draws are held every Wednesday and Saturday and are conducted using Random Number Generator (RNG) technology that has been independently tested and certified by an internationally recognized and accredited tester. The Guaranteed Prize Draw is also conducted using RNG. 

RANDOM NUMBER GENERATOR 

1. WHEN DID YOU START USING RANDOM NUMBER GENERATORS (RNG) INSTEAD OF BALL DRAWS FOR THE NATIONAL GAMES? 

The lottery-draw process for LOTTO MAX and LOTTO 6/49 was modernized and simplified by the Interprovincial Lottery Corporation (ILC) in May 2019 to offer our players the best gaming and entertainment experience possible. 

RNG draws are becoming more common for lottery draws worldwide and are often used for games with multiple draws that require results more quickly.  

Draws for WHEEL OF FORTUNE, DAILY GRAND, the Guaranteed Prize draw feature of LOTTO 6/49 and the MAXMILLIONS feature of LOTTO MAX are also conducted using Random Number Generator software. It is also used for the INSTANT win component of POKER LOTTO and MEGADICE. 

2. HOW DOES THE RANDOM NUMBER GENERATOR METHOD WORK? 

The ILC RNG system uses a proprietary algorithm to generate random numbers. The RNG used is independently tested and certified for its effectiveness in generating random results and its integrity. A number of checks and balances are performed to ensure draw security and are witnessed by external auditors (Grant Thornton LLP). An additional external auditor performs a parallel draw from a separate geographical location (Deloitte).   

3. HOW SECURE ARE RNG DRAWS? 

Gaming Laboratories International, LLC (GLI) reviewed and tested the Random Number Generation (RNG) software that is used to conduct the RNG components of the LOTTO 6/49, LOTTO MAX and DAILY GRAND games and certifies that the RNG software exhibits random behavior and is suitable for the application of the lottery draws stated. 

A number of checks and balances are performed to ensure draw security and are witnessed (Grant Thornton LLP) and verified (Deloitte), by two external auditors, located in two separate geographical locations. 

4. WHO IS THE INDEPENDENT CERTIFIER FOR THE RNG TECHNOLOGY? 

Gaming Laboratories International, LLC (GLI) reviewed and tested the RNG software that is used to conduct components of LOTTO 6/49, LOTTO MAX and DAILY GRAND draws. GLI certifies that the RNG software exhibits random behavior. 

5. ARE YOU ABLE TO WATCH RNG DRAWS? ARE THEY AVAILABLE ON THE WEBSITE? 

Animated videos depicting the draw results for LOTTO MAX, LOTTO 6/49 and DAILY GRAND are available to watch on OLG.ca after the draw takes place.   

6. WHY AREN’T THE ENCORE NUMBERS INCLUDED AT THE END OF THE NEW ANIMATED DRAW VIDEOS? 

These new videos are in a different format than the previous draw videos. In the past OLG would add the ENCORE draw results to the video once received from ILC. With this new format, we are unable to edit the video without having the ENCORE results appear out of place. Customers can still watch ENCORE draw videos and see ENCORE results by visiting the ENCORE page of OLG.ca.

Get answers to questions about this “for life” lotto game.

1. WHAT IS DAILY GRAND? HOW DO YOU PLAY?  

DAILY GRAND is a national lottery game, offering players the chance to win $1,000 a day for life and a second prize of $25,000 a year for life. Choose five numbers from a field of 1 to 49 and choose a GRAND NUMBER from a separate field of 1 to 7. DAILY GRAND costs $3 per play and draws take place on Monday and Thursday evenings. 

2. HOW MUCH DOES A TICKET COST?  

DAILY GRAND costs $3 per selection. 

3. WHEN ARE DRAWS HELD?  

DAILY GRAND draws are held every Monday and Thursday. Tickets can be purchased until 10:30 p.m. eastern time the night of a draw. 

4. WHAT PRIZES ARE AVAILABLE?  

The top prize for DAILY GRAND is $1,000 a day for life and the second prize is $25,000 a year for life. There are also a number of other prizes ranging from $1,000 to a Free Play. 

The full prize structure for DAILY GRAND is:

Winning Selection Prize Prize Detail
5/5 + 1/1 Annuity of $1,000 a day* for life or a single lump sum cash payment of $7,000,000 Shared single lump sum cash payment if more than one winning selection
5/5 + 0/1 Annuity of $25,000 a year for life or a single lump sum cash payment of $500,000 Shared single lump sum cash payment if more than one winning selection
4/5 + 1/1 $1,000 Fixed
4/5 + 0/1 $500 Fixed
3/5 + 1/1 $100 Fixed
3/5 + 0/1 $20 Fixed
2/5 + 1/1 $10 Fixed
1/5 + 1/1 $4 Fixed
0/5 + 1/1 Free Play Fixed


* Payable at intervals determined by ILC at its sole discretion.

A winning set of numbers for a DAILY GRAND draw entitles a winner to a prize in only one of the above prize categories. 

5. IS THERE AN OPTION FOR A SINGLE CASH PAYMENT INSTEAD OF AN ANNUITY?  

Yes, a winner may choose a lump sum payment instead of an annuity. The lump sum payment for the top prize is $7 million. The lump sum payment for the second prize is $500,000. 

6. WHAT FIELD IS USED TO CHOOSE WINNING NUMBERS?  

There are two fields of numbers for DAILY GRAND. The five main numbers are chosen from a field of 1 to 49 and one GRAND NUMBER is chosen from a field of 1 to 7. 

7. WHAT IS THE GRAND NUMBER?  

The winning GRAND NUMBER is chosen from a field of 1 to 7 in addition to the five main DAILY GRAND winning numbers. When a player matches the GRAND NUMBER as well as any of the main numbers they win the corresponding prize. There is even a prize for matching only the GRAND NUMBER! A player must match all five main numbers and the GRAND NUMBER to win the DAILY GRAND top prize. The GRAND NUMBER selection on your ticket is listed with a “GN” beside it. 

8. COULD THE SAME NUMBER APPEAR AS ONE OF THE MAIN NUMBERS AND AS THE GRAND NUMBER?  

Yes. If one or more of the five main numbers is from 1 to 7, it’s possible that the same number could also be drawn as the GRAND NUMBER. 

9. CAN THE GRAND NUMBER BE USED IN PLACE OF ONE OF THE FIVE MAIN NUMBERS?  

No. The five main numbers can only be matched to the five main numbers on a DAILY GRAND ticket and the GRAND NUMBER can only be matched to the GRAND NUMBER on the ticket. 

10. IS QUICK PICK AVAILABLE?  

Yes. Quick Pick is available for DAILY GRAND. 

11. CAN I PLAY MORE THAN ONE SELECTION?  

Yes. When using QUICK PICK to play DAILY GRAND you can have up to 10 selections on your ticket. If you choose your own numbers, you can have up to four selections on your ticket. 

12. IS ADVANCE PLAY AVAILABLE WITH DAILY GRAND?  

Yes. You can purchase up to 26 draws in advance with DAILY GRAND. 

13. IS ENCORE AVAILABLE WITH DAILY GRAND?  

Yes. You can add ENCORE to your DAILY GRAND ticket for $1 per play. 

14. IS COMBINATION PLAY AVAILABLE WITH DAILY GRAND?  

Yes, you can purchase a 7-selection Combination Play for DAILY GRAND for $21. Choose your five main numbers from 1 to 49 and seven selections will be generated by combining your five main numbers with each possible GRAND NUMBER from 1 to 7. Since matching a GRAND NUMBER always wins at least a Free Play, a Combination Play is guaranteed to win. 

15. CAN I BUY TICKETS FOR DAILY GRAND ON OLG.CA?  

Yes. DAILY GRAND is available for purchase here.

16. IS THERE A QUICKPICK PACK THAT INCLUDES DAILY GRAND?  

Yes. You can buy a QUICKPICK PACK that includes one (1) DAILY GRAND play, two (2) LOTTO 6/49 plays and (1) ENCORE (LOTTO 6/49) play for a total price of $10.

17. HOW LONG DO THE ANNUITY PAYMENTS FOR THE TOP TWO PRIZE CATEGORIES LAST?  

The annuity prizes for DAILY GRAND are intended as true “for life” prizes, lasting for the entire life of the winner. There is no set maximum on the length of the payments. 

18. ARE THERE TIMES A WINNER OF ONE OF THE TOP TWO PRIZES CANNOT SELECT THE ANNUITY OPTION?  

Yes. There are times when a top prize or second prize winner may have to take the cash option instead of the annuity. These include situations such as: the winner is not a resident of Canada, the winning ticket is owned by more than one person or there are multiple winning tickets for an annuity prize. 

19. WHAT HAPPENS IF MORE THAN ONE SELECTION WINS THE TOP OR SECOND PRIZE ON A DRAW?  

The annuity option won’t be available to multiple winners. Instead, the winning selections equally share the cash prize, $7 million for the top prize category and $500,000 for the second prize category. For example, if there are two winning selections in the top category, each will be entitled to $3.5 million. If there are two winning selections in the second category, each will be entitled to $250,000. 

20. HOW LONG DO WINNERS IN THE TOP TWO CATEGORIES HAVE TO DECIDE IF THEY WANT TO TAKE THE ANNUITY OR SINGLE PAYMENT OPTIONS? 

Claimants will have 60 days from the time they present their prize claim to decide whether to choose the annuity or single payment option. We encourage those claimants to seek independent financial advice to help make that decision. DAILY GRAND winners have one year from the draw date to claim their prize. 

21. HOW ARE DAILY GRAND DRAWS CONDUCTED?  

DAILY GRAND draws are held every Monday and Thursday and are conducted using Random Number Generator (RNG) technology that has been independently tested and certified by an internationally recognized and accredited tester.   

22. HOW DOES THE RANDOM NUMBER GENERATOR METHOD WORK? 

The ILC RNG system uses a proprietary algorithm to generate random numbers. The RNG used is independently tested and certified for its effectiveness in generating random results and its integrity. A number of checks and balances are performed to ensure draw security and are witnessed by external auditors (Grant Thornton LLP).  An additional external auditor performs a parallel draw from a separate geographical location (Deloitte).   

23. HOW SECURE ARE RNG DRAWS? 

Gaming Laboratories International, LLC (GLI) reviewed and tested the Random Number Generation (RNG) software that is used to conduct the RNG components of the LOTTO 6/49, LOTTO MAX and DAILY GRAND games and certifies that the RNG software exhibits random behavior and is suitable for the application of the lottery draws stated. 

A number of checks and balances are performed to ensure draw security and are witnessed (Grant Thornton LLP) and verified (Deloitte), by two external auditors, located in two separate geographical locations.   

24. WHO IS THE INDEPENDENT CERTIFIER FOR THE RNG TECHNOLOGY? 

Gaming Laboratories International, LLC (GLI) reviewed and tested the RNG software that is used to conduct components of LOTTO 6/49, LOTTO MAX and DAILY GRAND draws. GLI certifies that the RNG software exhibits random behavior.   

25. ARE YOU ABLE TO WATCH RNG DRAWS? ARE THEY AVAILABLE ON THE WEBSITE? 

Animated videos depicting the draw results for LOTTO MAX, LOTTO 6/49 and DAILY GRAND are available to watch on OLG.ca after the draw takes place.   

26. WHY AREN’T THE ENCORE NUMBERS INCLUDED AT THE END OF THE NEW ANIMATED DRAW VIDEOS? 

These new videos are in a different format than the previous draw videos. In the past OLG would add the ENCORE draw results to the video once received from ILC. With this new format, we are unable to edit the video without having the ENCORE results appear out of place. Customers can still watch ENCORE draw videos and see ENCORE results by visiting the ENCORE page of OLG.ca.

If you have questions, we have the answers.

1. WHAT IS POKER LOTTO?

POKER LOTTO is a $2 lottery game that features two ways to win: an INSTANT win poker game and a traditional lotto draw. POKER LOTTO, a 5 of 52 matrix lottery game, replaces traditional lotto numbers with playing cards. POKER LOTTO can be played only by Quick Pick. Customers can play a maximum of three plays (hands) per ticket. POKER LOTTO draws take place nightly and offer players a chance to win up to $100,000. Additionally, players can win up to $5,000 INSTANTly if their cards form one of various poker hands. No poker skills are required to play POKER LOTTO. If you know poker, you will be able to see if your hand is an INSTANT winner; however, all INSTANT wins will be displayed on the customer display screen and a message will be printed on the ticket.

2. WHAT ARE THE ODDS OF WINNING?

The overall odds of winning any prize on POKER LOTTO are 1 in 3.66. The overall odds of winning a prize on the lotto draw are 1 in 15.01, and the overall odds of winning a prize on the INSTANT win game are 1 in 4.8.

3. WHAT TIME CAN I PURCHASE TICKETS UNTIL, AND WHEN DO POKER LOTTO DRAWS TAKE PLACE?

Tickets for POKER LOTTO can be purchased until 10:30 p.m. (Eastern Time) each night. The daily draw takes place at approximately 11:00 p.m. (Eastern Time)

4. CAN I PURCHASE ENCORE WITH MY POKER LOTTO TICKET?

ENCORE is not available for purchase with POKER LOTTO.

5. CAN I SELECT MY OWN CARDS?

POKER LOTTO can be played only by Quick Pick. There are no selection slips for this game. There is also no repurchase option on POKER LOTTO.

6. IS ADVANCE PLAY AVAILABLE ON POKER LOTTO?

Advance Play is not available on POKER LOTTO. Customers can play only one draw at a time.

7. WHY DO I HAVE TO PAY FOR MY POKER LOTTO TICKET BEFORE IT IS GIVEN TO ME?

POKER LOTTO features an INSTANT win component whereby customers can win INSTANTly, so customers must pay for each ticket before the retailer can process the transaction and give the ticket to the customer. Retailers are not able to cancel a POKER LOTTO ticket once it has been printed.

8. CAN I CANCEL MY TICKET IF I DO NOT WANT IT ANYMORE?

Since POKER LOTTO offers customers a chance to win INSTANTly, retailers are not able to cancel tickets once the ticket has been paid for and printed from the terminal.

9. WHAT DOES THE LOTTO DRAW HAVE TO DO WITH POKER?

The lotto draw in the POKER LOTTO game is independent of an actual poker game. It is a traditional lottery draw that replaces numbers with playing cards. Players must match their cards to the cards drawn nightly to win.

10. WHAT DOES A PAIR OF JACKS OR BETTER MEAN?

If your cards include a pair of Jacks, a pair of Queens, a pair of Kings or a pair of Aces, then you will INSTANTly win a Free Play.

POKER LOTTO ALL IN FAQ

1. WHAT IS POKER LOTTO ALL IN AND HOW MUCH DOES IT COST?

POKER LOTTO ALL IN is an exciting chance for POKER LOTTO players to win additional, bigger INSTANT prizes including a Jackpot that starts at $10,000 and grows until it's won. For an extra $1 per hand, POKER LOTTO players can go "ALL IN" for a chance to win a growing Jackpot that is linked across Ontario lottery terminals, plus other great prizes - all in addition to a regular POKER LOTTO play.

The POKER LOTTO ALL IN logo is displayed on every POKER LOTTO ticket. If POKER LOTTO ALL IN is played, the word "PLAYED" is printed on the ticket beside the logo. If POKER LOTTO ALL IN is not played, the words "NOT ENTERED" will be printed on the ticket beside the logo.

2. HOW DOES THE POKER LOTTO ALL IN JACKPOT GROW?

Each POKER LOTTO ALL IN play across Ontario contributes to the Jackpot that starts at $10,000 and grows until it's won. Players can check for the POKER LOTTO ALL IN Jackpot value by viewing the customer display unit attached to the lottery terminal.

3. WHAT ARE THE PRIZES THAT CAN BE WON AND WHAT ARE THE ODDS OF WINNING?

There are five POKER LOTTO ALL IN prizes that correspond to the top five POKER LOTTO INSTANT hands:

  1. A Jackpot that starts at $10,000 and grows until it is won
  2. A second prize that is equal to 10 per cent of the Jackpot value at the time of play (minimum $1,000)
  3. $175
  4. $75
  5. $50

The following are winning hands and odds of winning for POKER LOTTO ALL IN

4. HOW DO YOU WIN THE POKER LOTTO ALL IN JACKPOT?

If you play POKER LOTTO ALL IN for an extra $1 and the cards in your hand form the Jackpot-winning combination (Royal Flush) you win the POKER LOTTO ALL IN Jackpot in addition to the INSTANT prize for the top regular POKER LOTTO hand ($5,000).

5. IF I WIN ANY OF THE POKER LOTTO ALL IN PRIZES, DO I WIN ON THE REGULAR INSTANT PORTION AS WELL?

Yes. Any POKER LOTTO ALL IN prize will be in addition to any INSTANT prize won on the regular POKER LOTTO hand. For example, if you win the $175 prize for POKER LOTTO ALL IN by having 4 of a Kind in your hand, you will also win the POKER LOTTO INSTANT prize of $175 for the same hand. Therefore, your total INSTANT prizes on POKER LOTTO and POKER LOTTO ALL IN would be $350. Please remember that your ticket would still be valid for the nightly lotto draw as well.

6. HOW BIG CAN THE POKER LOTTO ALL IN JACKPOT GET? 

The POKER LOTTO ALL IN Jackpot starts at $10,000 and grows until it's won. Based on the odds of winning and the rate at which people play, the Jackpot could grow to more than $100,000 before it's won.

7. WHAT IS THE PAYOUT ON POKER LOTTO ALL IN?

The POKER LOTTO ALL IN payout is 50 per cent.

8. DO I HAVE TO PLAY POKER LOTTO ALL IN WHEN PLAYING POKER LOTTO?

You can continue to play the regular POKER LOTTO for $2 per hand or you can choose to wager an extra $1 to play POKER LOTTO ALL IN for a chance to win bigger INSTANT prizes.

9. HOW MANY POKER LOTTO ALL IN PLAYS CAN I PURCHASE ON ONE TICKET?

You can play up to three (3) POKER LOTTO hands per ticket and, similarly, can purchase up to three (3) POKER LOTTO ALL IN plays per ticket. Each POKER LOTTO ALL IN play costs an additional $1.

10. WHY CAN'T I PICK THE NUMBER OF POKER LOTTO ALL IN PLAYS I WANT TO BUY ON MY POKER LOTTO TICKET?

POKER LOTTO ALL IN is an optional additional wager on the POKER LOTTO game. Please note that if you decide to play POKER LOTTO ALL IN, you must purchase the same number of POKER LOTTO ALL IN plays as POKER LOTTO plays on your ticket.

11. CAN I WAGER MORE THAN $1 ON POKER LOTTO ALL IN?

POKER LOTTO ALL IN is always $1 per play. You can purchase a maximum of three POKER LOTTO ALL IN plays with three POKER LOTTO regular plays on one ticket.

12. HOW DO I KNOW HOW BIG THE POKER LOTTO ALL IN JACKPOT IS AT ANY GIVEN TIME?

An estimated Jackpot for POKER LOTTO ALL IN is displayed on the customer display unit at retail. The estimated Jackpot amount is refreshed every 60 seconds and whenever the Jackpot is won or reduced due to a second prize win. The estimated Jackpot can also be seen on the POKER LOTTO pages of olg.ca. The most recent Jackpot estimate will appear on the web and mobile displays whenever you log onto the page, along with the specific time and date that the Jackpot estimate was last updated. The web and mobile Jackpot estimates can be updated approximately every 10 minutes by refreshing your page or by closing the page and opening it again later. The Jackpot can be won at any time, so players should always check the current Jackpot estimate on the customer display unit at retail before playing POKER LOTTO ALL IN.

13. WHY DO I SOMETIMES SEE THE POKER LOTTO ALL IN JACKPOT ON THE CUSTOMER DISPLAY UNIT AT RETAIL AND OTHER TIMES I SEE THE LOTTARIO JACKPOT INSTEAD?

Whenever the LOTTARIO Jackpot is estimated at $500,000 or more, the customer display unit will alternate between the POKER LOTTO ALL IN and LOTTARIO Jackpots in 15-second intervals. Please remember you can always ask your retailer about the current POKER LOTTO ALL IN estimated Jackpot amount or view it on OLG.ca. 

14. IS IT POSSIBLE FOR TWO DIFFERENT POKER LOTTO ALL IN TICKETS TO WIN THE INSTANT JACKPOT AT THE SAME TIME?

No. Each POKER LOTTO ALL IN purchase is entered into a queue that is linked across the province. No two tickets will print at the exact same time.

15. HOW OFTEN DO YOU EXPECT THE POKER LOTTO ALL IN JACKPOT TO BE WON?

Based on odds and POKER LOTTO ALL IN sales, we expect the Jackpot to be won once or more each month.

16. HOW MANY TIMES CAN I WIN ON THE SAME POKER LOTTO HAND IF I PLAY POKER LOTTO ALL IN?

With the addition of POKER LOTTO ALL IN, the same play could potentially win three prizes - two INSTANT wins (one for the regular POKER LOTTO hand and one if you play POKER LOTTO ALL IN) and the nightly lotto draw.

17. CAN I PLAY POKER LOTTO ALL IN WITHOUT BUYING A POKER LOTTO TICKET?

No. POKER LOTTO ALL IN is an option that can only be played in addition to a regular POKER LOTTO hand and is not a separate game to be played on its own.

18. DO YOU NEED TO KNOW HOW TO PLAY POKER IN ORDER TO PLAY POKER LOTTO ALL IN?

Poker skills are not required to play POKER LOTTO or POKER LOTTO ALL IN. If your ticket is an INSTANT winner, the win amount is displayed on the customer display screen and a voice-over message is played. Your printed ticket also notes that it is an INSTANT winner and the amount of the win.

19. CAN I CANCEL MY POKER LOTTO ALL IN PURCHASE AFTER MY TICKET HAS BEEN PRINTED?

As POKER LOTTO ALL IN offers chances to win INSTANTLY, you cannot ask for a ticket to be cancelled after it's purchased.

Learn how to play and what to expect.

1. WHAT IS WHEEL OF FORTUNE® LOTTO? 

WHEEL OF FORTUNE® LOTTO is an exciting Ontario-only daily lotto game from OLG based on the popular television game show theme. It offers players two exciting chances to win with one ticket. With WHEEL OF FORTUNE® LOTTO, players can win INSTANTLY while watching the animated spin of the wheel on the customer display unit at retail and also have a chance to win with the nightly Lotto Word Draw, all for $2. Each $2 Quick Pick randomly generates one animated "spin" of the INSTANT Prize Wheel. If the spin stops on a winning wheel sector, the player INSTANTLY wins the corresponding prize. Players can win up to $10,000 on the INSTANT game. Each $2 Quick Pick also gives players a chance to win in the nightly Lotto Word Draw. Players can win up to $100,000 on the lotto portion by matching three or more Lotto Words on their ticket with the six Lotto Words drawn (from a pool of 39) nightly. The list of 39 words for the Lotto Word Draw may change from time to time and will always fall into a general category. For example, the "Canadian Things" category includes the words "hockey," "maple" and "toque." Both the INSTANT and lotto portions of the game have their own distinct prize structure. 

2. HOW IS WHEEL OF FORTUNE® LOTTO PLAYED AND HOW MUCH DOES IT COST? 

WHEEL OF FORTUNE® LOTTO can be purchased at any OLG retailer for $2. Each $2 Quick Pick randomly generates one animated "spin" of the INSTANT Prize Wheel on the customer display unit. If the spin stops on a winning wheel sector, the player INSTANTLY wins the corresponding prize. Players can win up to $10,000 on the INSTANT game. Each $2 Quick Pick also gives players a chance to win in the nightly Lotto Word Draw. Players can win up to $100,000 on the lotto portion by matching three or more Lotto Words on their ticket with the six Lotto Words drawn (from a pool of 39) nightly. Both the INSTANT and lotto portions of the game have their own distinct prize structure. The WHEEL OF FORTUNE® LOTTO Word Draw is conducted by a random number generator that selects six winning Lotto Words from a pool of thirty-nine in place of traditional lottery numbers. You must pay your retailer before your ticket can be printed. 

3. WHAT ARE THE ODDS OF WINNING? 

The overall odds of winning any prize (INSTANT or lotto) with WHEEL OF FORTUNE® LOTTO are 1 in 2.5. The overall odds of winning a prize on the INSTANT win game are 1 in 2.8 and the overall odds of winning the top INSTANT prize of $10,000 are 1 in 296,602.1. The overall odds of winning a prize on the nightly Lotto Word Draw are 1 in 27.83 and the odds of winning the top prize of $100,000 on the Lotto Word Draw are 1 in 3,262,623. 

4. IS MY SPIN VALID FOR THE NIGHTLY DRAW AS WELL? 

No. Your spin of the INSTANT Prize Wheel is valid only for the INSTANT portion of the WHEEL OF FORTUNE® LOTTO game. To win on the Lotto Word Draw portion of the ticket, you must match three or more Lotto Words printed below the wheel on your ticket with the Lotto Words drawn nightly. If you match the correct number of Lotto Words for one of the draw prize categories, you win the corresponding prize as per the prize structure. Players can win in only one lotto prize category per draw. 

5. WHY IS THE INSTANT WIN PAYOUT HIGHER THAN THE LOTTO WIN PAYOUT? 

The INSTANT win portion of WHEEL OF FORTUNE® LOTTO offers players more ways to win. WHEEL OF FORTUNE® LOTTO is essentially two games in one and while each has its own individual payout, please remember the overall payout for the game is approximately 58.68 per cent. 

6. WHY DO YOU USE LOTTO WORDS FOR THE NIGHTLY LOTTO WORD DRAW INSTEAD OF NUMBERS LIKE MOST GAMES? 

WHEEL OF FORTUNE® LOTTO is a different game with a different way to play than other lotteries. We are always looking for ways to improve our games and enhance the player experience. As the game's theme is based on the popular television game show that uses word puzzles, Lotto Words were selected to create winning combinations instead of numbers. This is similar to POKER LOTTO, which uses card symbols instead of numbers for the nightly draw. 

7. HOW ARE THE LOTTO WORD CATEGORIES AND WORDS THAT YOU USE FOR WHEEL OF FORTUNE® LOTTO CHOSEN? 

The Lotto Word categories were chosen based on consumer preference identified in research and many reference categories used on the actual game show. 

8. DOES THE LENGTH OF THE LOTTO WORDS ON MY TICKET IN THE POOL HAVE AN IMPACT ON THE ODDS OF WINNING? 

No. Each word in the pool has an equal chance of 1 in 39 of being drawn. 

9. IS THE $100,000 TOP PRIZE ON THE LOTTO WORD DRAW SHARED AMONG WINNING TICKETS? 

Prizes on the draw portion of WHEEL OF FORTUNE® LOTTO are for set amounts and are not divided among all the winners in a prize category. There is an overall limit of $2 million that can be won on any given draw. In the unlikely event that the daily draw limit of $2 million is exceeded, prizes for all winners would be proportionally reduced. 

10. WHY IS THE LOTTO WORD DRAW CONDUCTED USING RNG? 

The words in any given category vary in length from two to 10 letters. It would be difficult to print longer words like "toboggan" and "snowmobile" in a font large enough to be read clearly while still fitting on the lotto ball. Also, similar words in a category like "holly" and "jolly" could be confused for each other depending on the size of font and print clarity. The list of 39 words may change from time to time as well and using a random number generator to conduct the draws will help to minimize any chance for confusion regarding the winning Lotto Words. 

11. CAN I SELECT MY OWN WHEEL OF FORTUNE® LOTTO WORDS? 

WHEEL OF FORTUNE® LOTTO can be played only by Quick Pick. There are no selection slips for this game. There is also no repurchase option on WHEEL OF FORTUNE® LOTTO. 

12. CAN PLAYERS PURCHASE ENCORE WITH THEIR WHEEL OF FORTUNE® LOTTO TICKETS? 

ENCORE is not available for purchase with WHEEL OF FORTUNE®. 

13. WHY ISN'T ENCORE AVAILABLE WITH WHEEL OF FORTUNE® LOTTO? 

ENCORE is not available for any OLG Watch N' Win games including POKER LOTTO and MEGADICE LOTTO. 

14. WHY CAN I BUY ONLY ONE PLAY PER TICKET? 

Watch N' Win games are limited to an eight-second animation that appears on the screen. Unlike POKER LOTTO and MEGADICE LOTTO where multiple hands and rolls can be displayed in the animation, only one INSTANT Prize Wheel spin can be shown at a time. 

15. IS ADVANCE PLAY AVAILABLE ON WHEEL OF FORTUNE® LOTTO? 

Advance Play is not available on WHEEL OF FORTUNE® LOTTO. Customers can play only one draw at a time. 

16. WHY DO I HAVE TO PAY FOR MY WHEEL OF FORTUNE® LOTTO TICKET BEFORE IT IS GIVEN TO ME? 

As WHEEL OF FORTUNE® LOTTO features an INSTANT win component, customers must pay for each ticket before the retailer can process the transaction and give the ticket to the customer. 

17. CAN I CANCEL MY TICKET IF I DON'T WANT IT ANYMORE? 

As WHEEL OF FORTUNE® LOTTO offers customers a chance to win INSTANTLY, retailers are not able to cancel a ticket once it has been paid for and printed out of the terminal.

Find answers to MEGADICE LOTTO questions.

1. WHAT IS MEGADICE LOTTO? 

MEGADICE LOTTO is a Daily lotto game from OLG that offers players two exciting chances to win with one ticket. With MEGADICE LOTTO, players can win INSTANTLY as they watch the animated dice roll on the Customer Display Unit and they also have a second chance to win with the nightly draw - all for $2. 

2. HOW IS MEGADICE LOTTO PLAYED AND HOW MUCH DOES IT COST? 

MEGADICE LOTTO features an INSTANT win game with an animated roll of the dice plus a nightly six-number lotto draw. Both the INSTANT and lotto portions of the game have their own distinct prize structure. 

Each $2 Quick Pick randomly generates one animated roll of a set of seven six-sided dice. If the roll results in a winning combination as per the prize structure, the player INSTANTly wins the corresponding prize. Players can win up to $7,500 on the INSTANT portion. 

Each $2 Quick Pick also gives players an additional chance to win in the nightly lotto draw if the six numbers (1 through 39) printed on their ticket match the numbers drawn. The top prize for the nightly draw is $100,000. 

The draw for MEGADICE LOTTO is a traditional lottery ball draw. 

You must pay your retailer before your ticket can be printed. 

3. WHAT ARE THE ODDS OF WINNING? 

The overall odds of winning any prize on MEGADICE LOTTO are 1 in 3.69. The overall odds of winning a prize on the lotto draw are 1 in 27.8, and the overall odds of winning a prize on the INSTANT win game are 1 in 4.3. 

4. CAN I WIN IN MORE THAN ONE PRIZE CATEGORY WITH THE SAME ROLL ON THE INSTANT PORTION OR WITH MY LOTTO DRAW NUMBERS? 

Your roll of the dice is valid only for the INSTANT portion of the MEGADICE LOTTO game. If your roll matches a winning combination, you'll win the corresponding prize as per the prize structure. Players can only win in one INSTANT prize category per roll as per the prize structure. For the draw portion of the game, players will match the six numbers printed on their ticket with the numbers drawn nightly. If you match the correct amount of numbers for one of the draw prize categories, you win the corresponding prize as per the prize structure. Players can only win in one lotto prize category per draw. 

5. IS MY ROLL VALID FOR THE NIGHTLY DRAW AS WELL? 

No. Your roll of the dice is only valid for the INSTANT portion of the MEGADICE LOTTO game. In order to win on the lotto draw portion of the ticket, you will match the lotto numbers printed below the dice roll on your ticket with the lotto numbers drawn nightly. If you match the correct amount of numbers for one of the draw prize categories, you win the corresponding prize as per the prize structure. Players can win in one lotto prize category only per draw. 

6. CAN I PURCHASE ENCORE WITH MY MEGADICE LOTTO TICKET? 

ENCORE is not available for purchase with MEGADICE LOTTO. 

7. WHY ISN'T ENCORE AVAILABLE WITH MEGADICE LOTTO? 

ENCORE is not available with MEGADICE LOTTO as player research has found that customers would prefer to play MEGADICE LOTTO as a $2 game without ENCORE. 

8. CAN I SELECT MY OWN DICE OR LOTTERY NUMBERS? 

MEGADICE LOTTO can be played only by Quick Pick. There are no selection slips for this game. There also is no repurchase option on MEGADICE LOTTO. 

9. WHY CAN MEGADICE LOTTO ONLY BE PLAYED BY QUICK PICK? 

As the prize structure of the INSTANT win portion of MEGADICE LOTTO is based on the rolls of the dice, selection slips cannot be used. All 'rolls' are chosen using Quick Pick. 

10. IS ADVANCE PLAY AVAILABLE ON MEGADICE LOTTO? 

Advance Play is not available on MEGADICE LOTTO. Customers can play only one draw at a time. 

11. WHAT IS THE PRIZE PAYOUT ON MEGADICE LOTTO? 

The overall payout for MEGADICE LOTTO is approximately 59.92 per cent. The approximate payout for the INSTANT portion is 50.35 per cent, while the payout on the lotto draw game is approximately 9.57 per cent. 

12. WHY IS THE INSTANT WIN PAYOUT HIGHER THAN THE DRAW PAYOUT? 

The INSTANT win portion of MEGADICE LOTTO offers players more ways to win. MEGADICE LOTTO is essentially two games in one, and while each has its own individual payout, please remember that the overall payout for the game is approximately 59.92 per cent. 

13. WHY DO I HAVE TO PAY FOR MY MEGADICE LOTTO TICKET BEFORE IT IS GIVEN TO ME? 

As MEGADICE LOTTO features an INSTANT win component, customers must pay for each ticket before the retailer can process the transaction and give the ticket to the customer. Retailers are not able to cancel a MEGADICE LOTTO ticket once it has been printed. 

14. CAN I CANCEL MY TICKET IF I DO NOT WANT IT ANYMORE? 

As MEGADICE LOTTO offers customers a chance to win INSTANTly, retailers are not able to cancel tickets once the ticket has been paid for and printed from the terminal.

Find out the cost, how to play, and more.

1. HOW HAS ONTARIO 49 CHANGED?

Starting with the Wednesday, May 7, 2014 draw, players have more ways to win on ONTARIO 49 with bigger prizes, new prizes and better odds of winning. ONTARIO 49 now offers a Jackpot of $2 million - the only lotto game to offer a life-enhancing $2 million top prize for just $1 per play - plus a $10 prize instead of $5 for matching 3 of 6 numbers, a new $3 prize for matching 2 of 6 numbers plus the Bonus, and a new Free Play prize for matching just 2 of 6 numbers.

With all these prize improvements, ONTARIO 49 now has better overall odds at 1 in 6.6 (from 1 in 54).

With these enhancements, the new ONTARIO 49 is $1 per play.

2. WHY HAS THE PRICE INCREASED?

Player interest in ONTARIO 49 has remained strong, but we are always looking for ways to improve our games and keep customers interested. The change in price allows for all the prize improvements while still providing great value for a low cost per play. ONTARIO 49 is the only game that gives players the chance to win a $2 million Jackpot on a $1 play.

3. WHEN DID SALES BEGIN FOR THE NEW ONTARIO 49?

Sales began Sunday, May 4, 2014.

4. WHEN IS/WAS THE FIRST DRAW FOR THE NEW ONTARIO 49?

The first draw is/was Wednesday, May 7, 2014.

5. DO YOU STILL PLAY THE GAME THE SAME WAY?

Yes. The New ONTARIO 49 still plays the same way, but with some bigger prizes and new prizes. Players choose six numbers from a field of 1 to 49, or get a Quick Pick – with draws taking place Wednesdays and Saturdays. The difference in the price per play allows for extra ways to win, including: two new prize categories and a bigger, $2 million Jackpot.

6. HAS THE PRIZE PAYOUT CHANGED?

The total prize payout to players on ONTARIO 49 has increased to 49.54% (from 47.73%).

7. WHAT ARE THE ODDS OF WINNING?

With the new $3 prize and Free Plays, ONTARIO 49 now offers many more ways to win. The overall odds of winning are 1 in 6.6 on the new format - an improvement from 1 in 54 on the previous format.

8. IS ADVANCE PLAY AVAILABLE ON THE NEW ONTARIO 49?

Yes. Customers can play up to 52 draws (26 weeks) in advance with the new ONTARIO 49.

9. CAN I STILL PLAY ENCORE WITH THE NEW ONTARIO 49?

Yes. ENCORE continues to be available for purchase with ONTARIO 49.

10. IS COMBINATION PLAY STILL AVAILABLE WITH THE NEW ONTARIO 49?

Yes. Players can choose to play 5, 7, 8 and 9 number Combination Plays on the new ONTARIO 49.

11. HAS THE DRAW TIME CHANGED WITH THE NEW FORMAT?

The time of the draws remains the same as before, with the draws taking place shortly after the ticket purchase cut-off time on the evening of the draw. Ticket purchase cut-off time is 10:30 p.m. (Eastern Time)

12. WHAT HAPPENS TO PRIZES THAT GO UNCLAIMED?

Unclaimed prizes are directed to profits paid to the provincial government to benefit the people of Ontario.

13. WHAT IS COMBINATION PLAY?

Combination Play allows a player to have multiple selections and be eligible for multiple prizes. 5, 7, 8 and 9 number Combination Plays are available. Players must use a Combination Play selection slip for this option. Go to the ONTARIO 49 Combination Play game page for more information.

14. HOW LONG DO I HAVE TO CLAIM MY PRIZE?

Prizes must be claimed within one year of the draw date.

15. HOW ARE THE DRAWS CONDUCTED?

Draws take place on Wednesday and Saturday nights with sales closing at 10:30 p.m. (Eastern Time) on draw nights. Six winning numbers and one bonus number are drawn using the traditional lottery ball-drop method. Draws take place at the OLG Prize Centre at 20 Dundas St. West in Toronto.

16. WHERE CAN I GET INFORMATION ON HOW TO PLAY?

Information on ONTARIO 49 can be found in the Lotteries section of www.OLG.ca, as well as at retail. Lottery retail locations have take-one tear pads describing the new game and retailers can print out How to Play guides for customers through the lottery terminal.

Answers to questions about Ontario’s lottery game.

1. WHAT IS LOTTARIO AND HOW DO YOU PLAY?

LOTTARIO is an Ontario lottery draw game with a Jackpot that starts at $250,000 and grows until won plus many other prizes. Players choose six numbers from 1 to 45 and match their numbers with the numbers drawn. LOTTARIO costs $1 per play and each play consists of two sets of six numbers. Two draws are held weekly on Saturday nights; the Main Draw and the Early Bird Draw. To be eligible for the Early Bird Draw, you must purchase your ticket by 11:59:59pm (ET) on Friday.

2. I HEARD LOTTARIO CHANGED. WHAT IS DIFFERENT?

A new LOTTARIO starts/started with the November 14, 2015 draw. It offers Jackpots that grow more quickly, three new prize categories, larger prize payout and better overall odds of winning. And players now have the convenience of purchasing LOTTARIO up to 26 weeks in advance at lottery retailers (instead of 10 weeks).

3. WHAT IS THE EARLY BIRD DRAW AND HOW DOES IT WORK?

Tickets purchased before 11:59:59 p.m. (Eastern Time) Friday are eligible for the Early Bird draw on draw night. Tickets matching all four Early Bird numbers share in the $50,000 Early Bird prize.

4. WHEN ARE THE DRAWS? WHAT IS THE CUTOFF TIME TO BUY A TICKET FOR THE DRAW? 

LOTTARIO draws are every Saturday night. You can purchase a LOTTARIO ticket for the draw the same night until 10:30 p.m. (Eastern Time).

The Early Bird draw is held after the main draw every Saturday night. To qualify for the Early Bird draw you must purchase your LOTTARIO ticket before 11:59:59 p.m. (Eastern Time) on Friday.

5. DO I HAVE TO PICK MY OWN LOTTARIO NUMBERS?

Each $1 LOTTARIO play provides two sets of numbers. Players may select their first set of numbers using a selection slip or ask for a Quick Pick and the lottery terminal will randomly select your numbers for you. Whether you select your first set of numbers or not, the second set is always randomly generated.

6. IS ENCORE AVAILABLE WITH LOTTARIO?

Yes. ENCORE can be played with LOTTARIO for an additional $1 per play. You can play ENCORE up to 10 times per ticket.

7. IS ADVANCE PLAY AVAILABLE WITH LOTTARIO?

Yes. Players now have the added convenience of purchasing LOTTARIO up to 26 weeks in advance at lottery retailers (instead of 10 weeks).

8. WHAT IS COMBINATION PLAY?

Players can choose to play 5, 7, 8 and 9 number combinations. Combination Play allows you to play a set of numbers in various combinations. Each combination is a separate play. For details please visit the LOTTARIO page on olg.ca and click on Combination Play.

9. IS THERE ANY CHANGE TO THE PRICE?

LOTTARIO is still $1 per play. Each play consists of two lines.

10. WHAT NEW PRIZES ARE AVAILABLE?

Starting with the draw of November 14, 2015, three new categories were added. These categories are:

Fourth prize: 4 of 6 plus Bonus Number (match 4 numbers plus the bonus number)
Sixth prize: 3 of 6 plus Bonus Number (match 3 numbers plus the bonus number)
Eighth prize: 0 of 6 plus Bonus Number (match the bonus number)

11. DO YOU STILL PLAY THE GAME THE SAME WAY?

Yes. LOTTARIO still plays the same way by matching your six numbers from 1 to 45 against the numbers drawn. Tickets matching all four Early Bird numbers share in the $50,000 Early Bird prize.

12. WHY ARE THE SECONDARY PRIZES NOW ALL FOR SET AMOUNTS?

With set prize amounts customers will know how much they will win. Each of the prize categories is comparable to the prize values of the old version of the game.

13. WHEN DID SALES BEGIN FOR THE NEW LOTTARIO?

Ticket sales for the new LOTTARIO began Sunday, November 8, 2015.

14. HOW DOES THE NEW LOTTARIO PRIZE STRUCTURE COMPARE TO THE OLD GAME?

(see following charts)

PREVIOUS PRIZE STRUCTURE

Prize Categories Number of Winning Numbers Matched Prize Odds of Winning per $1 play (approximate)
First prize 6 of 6* 44% of the total prize pool** 1 in 4,072,530
Second prize 5 of 6 plus
the Bonus Number
5.4% of the total prize pool 1 in 678,755
Third prize 5 of 6 19% of the total prize pool 1 in 17,862
Fourth prize 4 of 6 31.6% of the total prize pool 1 in 366.4
Fifth prize 3 of 6 $5 1 in 22.28
Early Bird 4 of 4*** $50,000 (share equally) 1 in 4,967
    Any prize 1 in 20.89

*If there is more than one winner in the 6/6, 5/6 + Bonus, 5/6 or 4/6 prize categories, the prize in that category will be shared among the winners in that category. Any amount not won in the 6/6, 5/6 + Bonus, 5/6 or 4/6 prize categories is added to the 6/6 Jackpot prize pool for the next draw.

**The “total prize pool” for any draw means one-half of the dollar value for all tickets issued for that draw and not cancelled, less (i) the aggregate amounts of all the $5 fifth prizes (ii) less $50,000, the amount of the Early Bird prize pool for that draw.

***Matching of the Early Bird Number

CURRENT PRIZE STRUCTURE

Prize Categories Number of Winning Numbers Matched Prize Odds of Winning per $1 play (approximate)
First prize 6 of 6* First Prize Pool** 1 in 4,072,530
Second prize 5 of 6 plus the Bonus Number $10,000 1 in 678,755
Third prize 5 of 6 $500 1 in 17,862
Fourth prize 4 of 6 plus Bonus Number $30 1 in 7,145
Fifth prize 4 of 6 $10 1 in 386
Sixth prize 3 of 6 plus Bonus Number $5 1 in 290
Seventh prize 3 of 6 $4 1 in 24.1
Eighth prize 0 of 6 plus the bonus number 1 (one) Free Play 1 in 8.1
Early Bird 4 of 4*** $50,000 (share equally) 1 in 4,967
    Any prize 1 in 5.8

*If there is more than one winner in the 6/6 prize category, the prize in that category will be shared among the winners in that category. Any amount not won in the 6/6 prize category is added to the First Prize Pool for the next draw.

**The “First Prize Pool” for any LOTTARIO draw is 51% of the dollar value of all tickets issued for that draw and not cancelled, plus (i) the amount of any rollover from the immediately preceding draw, less (ii) the aggregate amounts of the second, third, fourth, fifth, sixth seventh and eighth prizes (iii) less $50,000, the amount of the Early Bird prize pool.

***Matching of the Early Bird Number

15. WHY HAVE THE ODDS INCREASED FOR MATCHING 3 OF 6 NUMBERS AND FOR MATCHING 4 OF 6 NUMBERS?

The odds of winning the 3/6 and 4/6 prize categories have increased slightly because the new LOTTARIO offers new prize categories for matching 3/6 and 4/6 plus the Bonus number. Some selections matching 3/6 or 4/6 will also match the Bonus number and win the higher prize, which will result in slightly fewer tickets matching only 3/6 or 4/6 and therefore creating slightly higher odds. The new LOTTARIO offers new prizes increasing the overall odds of winning.

16. HOW LONG DO I HAVE TO CLAIM MY PRIZE?

LOTTARIO prizes must be claimed within one year of the draw date.

17. WHAT HAPPENS TO LOTTARIO PRIZES THAT GO UNCLAIMED?

Unclaimed prizes on all the games we operate exclusively in Ontario are directed to profits paid to the provincial government to benefit the people of Ontario.

18. WHEN IS/WAS THE FIRST DRAW FOR THE NEW LOTTARIO?

The first draw for the new LOTTARIO was on Saturday, November 14, 2015.

Find out more about this daily game.

1. WHAT IS DAILY KENO?

DAILY KENO is a lottery game that allows players to choose how they want to play. Twenty numbers from 1 through 70 are drawn daily, and players decide how many numbers they want to match.

2. HOW DO I PLAY DAILY KENO?

Twenty numbers from 1 through 70 are drawn daily. Players can choose how many numbers they want to match. Here are four simple steps to play DAILY KENO:

  1. Pick how many numbers you want to play. Choose from two numbers (2 PICK) up to 10 numbers (10 PICK).
  2. Pick your numbers from 1 to 70 or choose Quick Pick. As an example, if you choose to play two numbers in step one, you need to pick only two numbers.
  3. Pick your bet – $1, $2, $5 or $10. The more you bet, the more you can win.
  4. Pick how many draws you would like to play, from 1 to 10 draws.

Match your numbers to the 20 winning numbers drawn twice daily to win.

3. CAN I PLAY ENCORE ON DAILY KENO?

Yes. ENCORE is available on DAILY KENO.

4. HOW MUCH MONEY CAN I WIN ON DAILY KENO?

Lottery players can win from $2 to $2.5 million playing DAILY KENO.

5. WHY DO SOME DAILY KENO TICKETS PRINT WITH A PRIZE TABLE AND SOME DO NOT?

As part of our improvement to DAILY KENO, a new prize table feature will appear on tickets to show lottery players what they can potentially win on their ticket. This new feature will appear only on DAILY KENO tickets generated from the new selection slip and Quick Pick selections. Tickets printed from the old selection slip will include the following message instead of a prize table: "Visit olg.ca for prize information." Lottery players are encouraged to use the new selection slip since the old slip will be phased out in the future.

 

6. WHEN DID THE DAILY KENO RELAUNCH TAKE PLACE?

The DAILY KENO improvements were introduced in January 2010.

7. HOW MANY DAILY KENO BOARDS CAN BE PLAYED ON ONE TICKET?

You can play up to two boards using the new DAILY KENO selection slip or up to four boards if you are playing Quick Pick at a lottery retailer. The old DAILY KENO selection slip, which is being phased out, offered four boards.

8. WHAT ARE THE MOST POPULAR DAILY KENO SELECTIONS?

The most popular DAILY KENO selections are 4 PICK, 5 PICK and 10 PICK. The majority of DAILY KENO players select their own numbers rather than using Quick Pick.

9. CAN I USE QUICK PICK TO PLAY DAILY KENO?

Yes. The Quick Pick option is available with DAILY KENO. When you choose Quick Pick, the retailer will ask you how many numbers you want to play and how much you want to bet.

DAILY KENO MIDDAY DRAWS 

 

1. WHAT ARE DAILY KENO MIDDAY DRAWS?

Now players can play their favourite daily lotto games twice each day. Starting June 5, 2012, there will be two draws per day for DAILY KENO. A second daily ENCORE draw will also be added for these games.

2. WHICH OLG GAMES WILL HAVE MIDDAY DRAWS?

A 2 p.m. MIDDAY draw will be added for PICK-2, PICK-3, PICK-4, DAILY KENO and ENCORE only. There is no change to the schedule of draws for any of our other lotto games.

3. WHEN WILL THE NEW DRAWS BE HELD?

The MIDDAY draws will be held shortly after 2 p.m. (Eastern Time) each day. The EVENING draws will be held shortly after 10:30 p.m. (Eastern Time). Tickets sold before 2 p.m. (Eastern Time) will be valid for the MIDDAY draw, tickets sold after 2 p.m. (Eastern Time) and until 10:30 p.m. (Eastern Time) will be valid for the EVENING draw. Tickets purchased after 10:30 p.m. (Eastern Time) will be valid for the next draw.

4. HOW WILL I KNOW WHETHER MY DAILY KENO TICKET IS VALID FOR A MIDDAY DRAW OR FOR AN EVENING DRAW?

The draw date and "MIDDAY" or "EVENING" will be printed on the ticket. When checking to see if they have won prizes, players should always be sure that their tickets were valid for the MIDDAY and/or the EVENING draw. Tickets sold before 2 p.m. (Eastern Time) will be valid for the MIDDAY draw, tickets sold after 2 p.m. (Eastern Time) and until 10:30 p.m. (Eastern Time) will be valid for the EVENING draw. Tickets purchased after 10:30 p.m. (Eastern Time) will be valid for the next draw.

5. HOW WILL I KNOW WHETHER MY ENCORE SELECTION IS FOR A MIDDAY OR EVENING DRAW?

The draw date and "MIDDAY" or "EVENING" will be printed on the ticket. When checking to see if they have won prizes, players should always be sure that their tickets were valid for the MIDDAY and/or the EVENING draw. ENCORE sales with a DAILY KENO purchase made before 2 p.m. are valid for the MIDDAY ENCORE draw, and ENCORE sales after 2 p.m. are valid for the EVENING ENCORE draw. Check your ticket to be sure.

6. CAN I BUY A DAILY KENO TICKET FOR AN EVENING DRAW BEFORE 2 P.M.?

Tickets for DAILY KENO that are sold before 2 p.m. are valid for the MIDDAY draw. Advance Play is available for up to 10 consecutive draws. You can only enter the EVENING draw before 2 p.m. by purchasing an Advance Play ticket for a minimum of two draws.

7. IS ADVANCE PLAY AVAILABLE ON THE DAILY KENO MIDDAY DRAW GAMES?

Yes, Advance Play is available for up to 10 consecutive draws, not days. The advance option will factor in MIDDAY and EVENING draws. (i.e., a ticket purchased for two draws will include one MIDDAY draw and one EVENING draw - or in reverse order - dependent upon what time of day the ticket was purchased).

8. IS THERE ANY CHANGE TO THE ODDS FOR DAILY KENO GAMES?

There is no effect on the odds or rules for DAILY KENO games aside from the fact that there are now two daily draws for this games.

9. WHY DOES MY DAILY KENO TICKET SAY MIDDAY (OR EVENING)?

There are two daily draws for DAILY KENO. Your ticket will always state which draw date the ticket is valid for, as well as whether it is valid for the MIDDAY (2 p.m.) or EVENING (10:30 p.m.) draw (Eastern Time).

More details about our PICK-4 LOTTO. 

1. WHAT IS PICK-4?

PICK-4 is a daily draw lottery game that gives players a chance to play four of their favourite numbers, ranging from 0 to 9, either by Straight Play or Box Play.

2. HOW MUCH DOES A PICK-4 TICKET COST AND HOW DO YOU PLAY? 

PICK-4 tickets cost $1 for each four number combination. Players can select any four-digit number from 0000 to 9999 by selection slip or by asking for a QUICK PICK.

3. WHAT IS STRAIGHT PLAY AND BOX PLAY?

Straight Play is matching all four digits in the exact order (e.g. 1234). A number with the same 4 digits (e.g. 2222) can be played only as a Straight Play. For Box Play, the digits you select determine which Box Play prize category you are eligible for (4-Way, 6-Way, 12-Way or 24-Way Box Play) Only one Box Play type will apply per draw. Box Play can be won four different ways:

4 Way Box - Match all 4 digits in any order, where 3 of the digits are the same (e.g. 1112)
6 Way Box - Match all 4 digits in any order, where two sets of digits are the same (e.g. 1122)
12 Way Box - Match all 4 digits in any order, where 2 of the digits are the same (e.g. 1123)
24 Way Box - Match all 4 digits in any order, where all 4 digits are different (eg.1234)

4. HOW DOES BOX PLAY WORK? 

Box Play gives players the chance to match their four favourite numbers, or QUICK PICK selections, in many ways. For example, if three of the four digits played are the same (eg.1112), the numbers can be combined in four unique ways (eg.1112, 1121, 1211, 2111) This creates a 4-Way Box Play. Similarly, a 6-Way Box Play (2 sets of digits the same e.g. 1122), combines the numbers in six unique ways, a 12-Way Box Play (2 digits the same e.g. 1123) combines the numbers in twelve unique ways and a 24 Way Box Play (4 different digits e.g. 1234) combines the numbers in 24 unique ways. The fewer the possible number of combinations, the greater the prize. Only one Box Play type applies per draw (Refer to PICK-4 Fact Sheet prize structure for more information.)

5. WHAT IS THE TOP PRIZE AND WHAT ARE THE ODDS OF WINNING?

[prize structure chart]

6. HOW MANY SETS OF FOUR NUMBERS CAN I PLAY AT ONCE?

You can play up to five sets of four numbers on each ticket, whether by QUICK PICK or selection slip, and can play up to 10 draws in advance.

7. WHAT PERCENT OF PICK-4 SALES ARE AWARDED AS PRIZES?

PICK-4 is expected to pay approximately 50% of sales to players.

8. IS THERE ANY LIMIT ON THE NUMBERS I CAN PLAY?

For liability purposes, there are limits to how many unique number selections can be purchased for each draw. OLG will suspend Straight Play and Box Play PICK-4 wagering for any 4-digit number that has exceeded a total potential prize liability of $1 million for any given draw. Wagering will continue to be available for all other Box Play combinations of the suspended number, provided said numbers have not individually exceeded the $1 million total liability limit for Box Play and Straight Play.

9. HOW ARE THE NUMBERS DRAWN?

The PICK-4 numbers are drawn via ball drop using Messenger ball machines, provided by Smartplay International Inc. 4 ball machines will be loaded with one set of balls each, numbered from 0 to 9. After one ball is selected from each Messenger machine, the digit is recorded.  The PICK-2, PICK-3 and PICK-4 games are conducted simultaneously.

10. WHEN DID PICK-4 FIRST GO ON SALE IN ONTARIO?

PICK-4 tickets went on sale February 4, 2006.

11. DO I HAVE THE OPTION OF PURCHASING PICK-4 TICKETS IN ADVANCE?

Yes, players can purchase up to 10 draws in a row.

12. CAN I PURCHASE ENCORE ON MY PICK-4 TICKET?

Yes, ENCORE is available to be played with PICK- 4.

 

PICK-4 MIDDAY DRAWS

1. WHAT ARE PICK-4 MIDDAY DRAWS?

Now players can play their favourite daily lotto games twice each day. Starting June 5, 2012, there will be two draws per day for PICK-4. A second daily ENCORE draw will also be added for these games.

2. WHICH OLG GAMES WILL HAVE MIDDAY DRAWS?

A 2 p.m. MIDDAY draw will be added for PICK-2, PICK-3, PICK-4, DAILY KENO and ENCORE only. There is no change to the schedule of draws for any of our other lotto games.

3. WHEN WILL THE NEW DRAWS BE HELD?

The MIDDAY draws will be held shortly after 2 p.m. (Eastern Time) each day. The EVENING draws will be held shortly after 10:30 p.m. (Eastern Time). Tickets sold before 2 p.m. (Eastern Time) will be valid for the MIDDAY draw, tickets sold after 2 p.m. (Eastern Time) and until 10:30 p.m. (Eastern Time) will be valid for the EVENING draw. Tickets purchased after 10:30 p.m. (Eastern Time) will be valid for the next draw.

4. HOW WILL I KNOW WHETHER MY PICK-4 TICKET IS VALID FOR A MIDDAY DRAW OR FOR AN EVENING DRAW?

The draw date and "MIDDAY" or "EVENING" will be printed on the ticket. When checking to see if they have won prizes, players should always be sure that their tickets were valid for the MIDDAY and/or the EVENING draw. Tickets sold before 2 p.m. (Eastern Time) will be valid for the MIDDAY draw, tickets sold after 2 p.m. (Eastern Time) and until 10:30 p.m. (Eastern Time) will be valid for the EVENING draw. Tickets purchased after 10:30 p.m. (Eastern Time) will be valid for the next draw.

5. HOW WILL I KNOW WHETHER MY ENCORE SELECTION IS FOR A MIDDAY OR EVENING DRAW?

The draw date and "MIDDAY" or "EVENING" will be printed on the ticket. When checking to see if they have won prizes, players should always be sure that their tickets were valid for the MIDDAY and/or the EVENING draw. ENCORE sales with a PICK-4 purchase made before 2 p.m. are valid for the MIDDAY ENCORE draw, and ENCORE sales after 2 p.m. are valid for the EVENING ENCORE draw. Check your ticket to be sure.

6. CAN I BUY A PICK-4 TICKET FOR AN EVENING DRAW BEFORE 2 P.M.?

Tickets for PICK-4 that are sold before 2 p.m. are valid for the MIDDAY draw. Advance Play is available for up to 10 consecutive draws. You can only enter the EVENING draw before 2 p.m. by purchasing an Advance Play ticket for a minimum of two draws.

7. IS ADVANCE PLAY AVAILABLE ON THE PICK-4 MIDDAY DRAW GAMES?

Yes, Advance Play is available for up to 10 consecutive draws, not days. The advance option will factor in MIDDAY and EVENING draws. (i.e., a ticket purchased for two draws will include one MIDDAY draw and one EVENING draw - or in reverse order - dependent upon what time of day the ticket was purchased).

8. IS THERE ANY CHANGE TO THE ODDS FOR PICK-4 GAMES?

There is no effect on the odds or rules for Pick-4 aside from the fact that there are now two daily draws for this game.

9. WHAT IS PICK-4 SLIPLESS PLAY?

Slipless Play is a more convenient way to play your PICK-4 selection. Slipless Play allows players to choose their numbers for PICK-4 without having to fill out a selection slip. Customers will now be able to tell their lottery retailer which numbers they want to play and the retailer can enter the numbers into the lottery terminal for them.

10. I BOUGHT A PICK-4 SLIPLESS PLAY TICKET AND THE RETAILER ENTERED THE WRONG NUMBER. CAN I CANCEL THE TICKET?

Please verify your ticket after purchase. If there is an error with your Slipless Play selection, let your retailer know right away. As with all draw lottery tickets, Slipless Play selections may be cancelled up to 30 minutes after they have been printed. Please notify your retailer immediately if you wish to cancel your ticket.

11. WHY DOES MY PICK-4 TICKET SAY MIDDAY (OR EVENING)?

There are two daily draws for PICK-4. Your ticket will always state which draw date the ticket is valid for, as well as whether it is valid for the MIDDAY (2 p.m.) or EVENING (10:30 p.m.) draw (Eastern Time).

Answers to questions about PICK-3.

1. WHAT IS PICK-3?

PICK-3 is a daily draw lottery game that gives players a chance to play three of their favourite numbers, ranging from 0 to 9, either by Straight Play or Box Play.

2. HOW MUCH DOES A PICK-3 TICKET COST AND HOW DO YOU PLAY?

PICK-3 tickets cost $1, $2, $5 or $10 per play, depending on the amount you want to wager.

3. WHAT IS PICK-3 STRAIGHT PLAY AND PICK-3 BOX PLAY?

Straight Play is matching all three of the digits in the exact order they’re drawn. Box Play is matching all three digits in any order. If the 3-digit number you select uses the same digit three times (e.g. 111, 222, 333), it’s valid for Straight Play only.

4. WHAT IS THE TOP PRIZE AND WHAT ARE THE ODDS OF WINNING?

[prize structure chart]

5. HOW MANY SETS OF THREE NUMBERS CAN I PLAY AT ONCE?

You can play up to five sets of three numbers on each ticket, whether by QUICK PICK or selection slip, and can play up to 10 draws in advance.

6. WHAT PERCENT OF PICK-3 SALES ARE AWARDED AS PRIZES?

PICK-3 is expected to pay approximately 50% of sales to players.

7. HOW ARE THE PICK-3 NUMBERS DRAWN?

The PICK-3 numbers are drawn via ball drop using Messenger ball machines, provided by Smartplay International Inc. 3 ball machines will be loaded with one set of balls each, numbered from 0 to 9. After one ball is selected from each Messenger machine, the digit is recorded.  The PICK-2, PICK-3 and PICK-4 games are conducted simultaneously.

8. WHEN DID PICK-3 FIRST GO ON SALE IN ONTARIO?

PICK-3 tickets went on sale January 16, 1989.

9. DO I HAVE THE OPTION OF PURCHASING PICK-3 TICKETS IN ADVANCE?

Yes, players can purchase up to 10 draws in a row.

10. CAN I PURCHASE ENCORE ON MY PICK-3 TICKET?

Yes, ENCORE is available to be played with PICK- 3.

 

PICK-3 MIDDAY DRAWS

1. WHAT ARE PICK-3 MIDDAY DRAWS?

Now players can play their favourite daily lotto games twice each day. Starting June 5, 2012, there will be two draws per day for PICK-3 lotto games. A second daily ENCORE draw will also be added for these games.

2. WHICH OLG GAMES WILL HAVE MIDDAY DRAWS?

A 2 p.m. MIDDAY draw will be added for PICK-2, PICK-3, PICK-4, DAILY KENO and ENCORE only. There is no change to the schedule of draws for any of our other lotto games.

3. WHEN WILL THE NEW DRAWS BE HELD?

The MIDDAY draws will be held shortly after 2 p.m. (Eastern Time) each day. The EVENING draws will be held shortly after 10:30 p.m. (Eastern Time). Tickets sold before 2 p.m. (Eastern Time) will be valid for the MIDDAY draw, tickets sold after 2 p.m. (Eastern Time) and until 10:30 p.m. (Eastern Time) will be valid for the EVENING draw. Tickets purchased after 10:30 p.m. (Eastern Time) will be valid for the next draw.

4. HOW WILL I KNOW WHETHER MY PICK-3 TICKET IS VALID FOR A MIDDAY DRAW OR FOR AN EVENING DRAW?

The draw date and "MIDDAY" or "EVENING" will be printed on the ticket. When checking to see if they have won prizes, players should always be sure that their tickets were valid for the MIDDAY and/or the EVENING draw. Tickets sold before 2 p.m. (Eastern Time) will be valid for the MIDDAY draw, tickets sold after 2 p.m. (Eastern Time) and until 10:30 p.m. (Eastern Time) will be valid for the EVENING draw. Tickets purchased after 10:30 p.m. (Eastern Time) will be valid for the next draw.

5. HOW WILL I KNOW WHETHER MY ENCORE SELECTION IS FOR A MIDDAY OR EVENING DRAW?

The draw date and "MIDDAY" or "EVENING" will be printed on the ticket. When checking to see if they have won prizes, players should always be sure that their tickets were valid for the MIDDAY and/or the EVENING draw. ENCORE sales with a PICK-3 purchase made before 2 p.m. are valid for the MIDDAY ENCORE draw, and ENCORE sales after 2 p.m. are valid for the EVENING ENCORE draw. Check your ticket to be sure.

6. CAN I BUY A PICK-3 TICKET FOR AN EVENING DRAW BEFORE 2 P.M.?

Tickets for PICK-3 that are sold before 2 p.m. are valid for the MIDDAY draw. Advance Play is available for up to 10 consecutive draws. You can only enter the EVENING draw before 2 p.m. by purchasing an Advance Play ticket for a minimum of two draws.

7. IS ADVANCE PLAY AVAILABLE ON THE PICK-3 MIDDAY DRAW GAME?

Yes, Advance Play is available for up to 10 consecutive draws, not days. The advance option will factor in MIDDAY and EVENING draws. (i.e., a ticket purchased for two draws will include one MIDDAY draw and one EVENING draw - or in reverse order - dependent upon what time of day the ticket was purchased).

8. IS THERE ANY CHANGE TO THE ODDS FOR PICK-3 GAMES?

There is no effect on the odds or rules for Pick-3 aside from the fact that there are now two daily draws for this game.

9. WHAT IS PICK-3 SLIPLESS PLAY?

Slipless Play is a more convenient way to play your PICK-3 selection. Slipless Play allows players to choose their numbers for PICK-3 without having to fill out a selection slip. Customers will now be able to tell their lottery retailer which numbers they want to play and the retailer can enter the numbers into the lottery terminal for them.

10. I BOUGHT A PICK-3 SLIPLESS PLAY TICKET AND THE RETAILER ENTERED THE WRONG NUMBER. CAN I CANCEL THE TICKET?

Please verify your ticket after purchase. If there is an error with your Slipless Play selection, let your retailer know right away. As with all draw lottery tickets, Slipless Play selections may be cancelled up to 30 minutes after they have been printed. Please notify your retailer immediately if you wish to cancel your ticket.

11. WHY DOES MY PICK-3 TICKET SAY MIDDAY (OR EVENING)?

There are two daily draws for PICK-3. Your ticket will always state which draw date the ticket is valid for, as well as whether it is valid for the MIDDAY (2 p.m.) or EVENING (10:30 p.m.) draw (Eastern Time).

Learn more about our simplest Lotto game.

1. WHAT IS PICK-2? 

PICK-2 is a daily draw lottery game that gives players a chance to play two of their favourite numbers, ranging from 0 to 9.

2. HOW MUCH DOES A PICK-2 TICKET COST AND HOW DO YOU PLAY? 

PICK-2 tickets cost $2 per play. Players can select any two-digit number from 00 to 99 by selection slip or by asking for a QUICK PICK.

3. WHAT IS THE TOP PRIZE AND WHAT ARE THE ODDS OF WINNING?

[prize structure chart]

4. HOW MANY SETS OF TWO NUMBERS CAN I PLAY AT ONCE?

You can play up to five sets of two numbers on each ticket, whether by QUICK PICK or selection slip, and can play up to 10 draws in advance.

5. WHAT PERCENT OF PICK-2 SALES ARE AWARDED AS PRIZES?

PICK-2 is expected to pay approximately 58.5% of sales to players.

6. HOW ARE THE PICK-2 NUMBERS DRAWN?

The PICK-2 numbers are drawn via ball drop using Messenger ball machines, provided by Smartplay International Inc. 2 ball machines will be loaded with one set of balls each, numbered from 0 to 9. After one ball is selected from each Messenger machine, the digit is recorded.  The PICK-2, PICK-3 and PICK-4 games are conducted simultaneously.

7. WHEN DID PICK-2 FIRST GO ON SALE IN ONTARIO?

PICK-2 tickets went on sale June 5, 2012.

8. DO I HAVE THE OPTION OF PURCHASING PICK-2 TICKETS IN ADVANCE? 

Yes, players can purchase up to 10 draws in a row.

9. CAN I PURCHASE ENCORE ON MY PICK-2 TICKET? 

Yes, ENCORE is available to be played with PICK- 2.

 

PICK-2 MIDDAY DRAWS 

1. WHAT ARE PICK-2 MIDDAY DRAWS?

Now players can play their favourite daily lotto games twice each day. Starting June 5, 2012, there will be two draws per day for PICK-2 lotto games. A second daily ENCORE draw will also be added for these games.

2. WHICH OLG GAMES WILL HAVE MIDDAY DRAWS?

A 2 p.m. MIDDAY draw will be added for PICK-2, PICK-3, PICK-4, DAILY KENO and ENCORE only. There is no change to the schedule of draws for any of our other lotto games.

3. WHEN WILL THE NEW DRAWS BE HELD?

The MIDDAY draws will be held shortly after 2 p.m. (Eastern Time) each day. The EVENING draws will be held shortly after 10:30 p.m. (Eastern Time). Tickets sold before 2 p.m. (Eastern Time) will be valid for the MIDDAY draw, tickets sold after 2 p.m. (Eastern Time) and until 10:30 p.m. (Eastern Time) will be valid for the EVENING draw. Tickets purchased after 10:30 p.m. (Eastern Time) will be valid for the next draw.

4. HOW WILL I KNOW WHETHER MY PICK-2 TICKET IS VALID FOR A MIDDAY DRAW OR FOR AN EVENING DRAW?

The draw date and "MIDDAY" or "EVENING" will be printed on the ticket. When checking to see if they have won prizes, players should always be sure that their tickets were valid for the MIDDAY and/or the EVENING draw. Tickets sold before 2 p.m. (Eastern Time) will be valid for the MIDDAY draw, tickets sold after 2 p.m. (Eastern Time) and until 10:30 p.m. (Eastern Time) will be valid for the EVENING draw. Tickets purchased after 10:30 p.m. (Eastern Time) will be valid for the next draw.

5. HOW WILL I KNOW WHETHER MY ENCORE SELECTION IS FOR A MIDDAY OR EVENING DRAW?

The draw date and "MIDDAY" or "EVENING" will be printed on the ticket. When checking to see if they have won prizes, players should always be sure that their tickets were valid for the MIDDAY and/or the EVENING draw. ENCORE sales with a PICK-2 purchase made before 2 p.m. are valid for the MIDDAY ENCORE draw, and ENCORE sales after 2 p.m. are valid for the EVENING ENCORE draw. Check your ticket to be sure.

6. CAN I BUY A PICK-2 TICKET FOR AN EVENING DRAW BEFORE 2 P.M.?

Tickets for PICK-2 that are sold before 2 p.m. are valid for the MIDDAY draw. Advance Play is available for up to 10 consecutive draws. You can only enter the EVENING draw before 2 p.m. by purchasing an Advance Play ticket for a minimum of two draws.

7. IS ADVANCE PLAY AVAILABLE ON THE PICK-2 MIDDAY DRAW GAMES?

Yes, Advance Play is available for up to 10 consecutive draws, not days. The advance option will factor in MIDDAY and EVENING draws. (i.e., a ticket purchased for two draws will include one MIDDAY draw and one EVENING draw - or in reverse order - dependent upon what time of day the ticket was purchased).

8. IS THERE ANY CHANGE TO THE ODDS FOR PICK-2 GAMES?

There is no effect on the odds or rules for Pick-2 aside from the fact that there are now two daily draws for this game.

9. WHAT IS PICK-2 SLIPLESS PLAY?

Slipless Play is a more convenient way to play your PICK-2 selection. Slipless Play allows players to choose their numbers for PICK-2 without having to fill out a selection slip. Customers will now be able to tell their lottery retailer which numbers they want to play and the retailer can enter the numbers into the lottery terminal for them.

10. I BOUGHT A PICK-2 SLIPLESS PLAY TICKET AND THE RETAILER ENTERED THE WRONG NUMBER. CAN I CANCEL THE TICKET?

Please verify your ticket after purchase. If there is an error with your Slipless Play selection, let your retailer know right away. As with all draw lottery tickets, Slipless Play selections may be cancelled up to 30 minutes after they have been printed. Please notify your retailer immediately if you wish to cancel your ticket.

11. WHY DOES MY PICK-2 TICKET SAY MIDDAY (OR EVENING)?

There are two daily draws for PICK-2. Your ticket will always state which draw date the ticket is valid for, as well as whether it is valid for the MIDDAY (2 p.m.) or EVENING (10:30 p.m.) draw (Eastern Time).

Everything you need to know about ENCORE.

1. WHAT IS ENCORE?

ENCORE is an add-on lottery game that can be played with a host lottery game such as LOTTO MAX, LOTTO 6/49, DAILY GRAND, ONTARIO 49, LOTTARIO, PICK-2, PICK-3, PICK-4 and DAILY KENO. 

2. HOW MUCH DOES IT COST AND WHAT ARE THE PRIZES?

For $1 per play, ENCORE offers players an extra chance to win up to an additional $1 million on their ticket. There are 22 ways to win with ENCORE – win by matching your ENCORE numbers from right to left or left to right. 

Insert ENCORE prize structure.

3. HOW MANY COMBINATIONS OF NUMBERS ARE AVAILABLE WITH ENCORE?

There are 10 million ENCORE combinations from 0000000 to 9999999. When a player says "Yes" to ENCORE, a seven-digit number is randomly selected to be printed on the ticket. Numbers will start to repeat after all 10 million possible combinations are sold.

4. IS THERE A SEPARATE ENCORE PRIZE STRUCTURE FOR EACH HOST GAME?

There is ONE prize structure that applies to all ENCORE purchases for any draw date. There are two ENCORE numbers drawn daily – one for the MIDDAY draw games and one for the EVENING draw games. The ENCORE number drawn applies to all host games for the same draw period. For example, if a player purchases a LOTTO 6/49 with ENCORE, ONTARIO 49 with ENCORE and PICK-3 with ENCORE for a Saturday night draw, the one ENCORE number drawn on that Saturday night will apply to all of these ENCORE purchases.

5. HOW CAN ENCORE BE PLAYED FOR DRAWS IN ADVANCE?

ENCORE can be purchased in advance with the purchase of any host game (i.e., PICK-2, PICK-3, PICK-4, LOTTO MAX, LOTTO 6/49, DAILY GRAND, DAILY KENO, LOTTARIO and ONTARIO 49). The number of advance ENCORE draws purchased must be the same as the number of host game draws purchased (e.g., if a player buys a five-draw LOTTO 6/49 Advance Play and also wants ENCORE, then the player must purchase at least one ENCORE selection for each of the five host game draws).

1. WHAT IS THE BIGGER SPIN AND HOW MUCH DOES IT COST?

THE BIGGER SPIN is the $10 INSTANT game from OLG where top prize winners get to spin THE BIGGER SPIN Wheel to find out just how BIG their prize really is! 

2. HOW DO I PLAY THE BIGGER SPIN? 

To play THE BIGGER SPIN: 

  1. SCRATCH - GAME 1: Scratch the five (5) LUCKY NUMBERS and twenty (20) YOUR NUMBERS entirely. Match any one (1) of YOUR NUMBERS to one (1) of the LUCKY NUMBERS, win the corresponding prize. GAMES 2 AND 3: Scratch GAMES 2 and 3 completely. Uncover three (3) identical prize amounts or SPIN prizes in the same GAME, win that prize. 
  2. WATCH - If the prize won is SPIN, visit any OLG retail location to validate your ticket. Upon validation of a SPIN winner, watch the animated wheel spin on the lottery terminal screen. When the wheel stops, your prize will be displayed. 
  3. SPIN - If the prize displayed is BIGGER SPIN, you qualify for the BIGGER SPIN Event at the OLG Prize Centre in Toronto to win a guaranteed prize. 

3. WHAT ARE THE PRIZES THAT CAN BE WON AND WHAT ARE THE ODDS OF WINNING? 

THE BIGGER SPIN INSTANT game has cash prizes from $10 to $150,000 as well as SPIN prizes. SPIN prizes, which play out on the CDU, range from $20 to $150,000 or a BIGGER SPIN, which is the top prize for this game. Customers who win a BIGGER SPIN get to spin THE BIGGER SPIN Wheel at the OLG Prize Centre to win a guaranteed prize from $500,000 to $1 million. 

Odds of winning any prize with THE BIGGER SPIN, INSTANT Game 3147 are 1 in 3.69. Odds of winning a SPIN on the CDU are 1 in 5.89. The odds of winning a top prize - a spin on THE BIGGER SPIN Wheel – are 1 in 833,000.00. 

4. WHAT ARE THE ODDS OF WINNING AN INSTANT CASH PRIZE? 

The odds of winning a cash prize on THE BIGGER SPIN INSTANT game are as follows: 

Prize Number of Prizes Odds (1 in)
$150,000 3 1,666,000.00
$10,000 3 1,666,000.00
$1,000 5 999,600.00
$100 255 19,600.00
$75 2,071 2,413.33
$50 6,605 756.70
$20 7,675 651.21
$10 491,232 10.17
     

Odds of winning any INSTANT cash prize are 1 in 9.84. 

5. WHAT ARE THE ODDS OF WINNING A SPIN PRIZE? 

The odds of winning a SPIN prize are 1 in 5.89. 

6. I MATCHED A SPIN PRIZE. WHAT DO I DO NOW? HOW MUCH DID I WIN? 

Please visit your lottery retailer to validate your ticket and watch the animated wheel spin on the lottery terminal screen (CDU). Every “SPIN” is a guaranteed win! SPIN prizes range from $20 to $150,000 or a BIGGER SPIN. 

7. CAN A TICKET WIN MULTIPLE PRIZES? 

No. Only one prize may be won per ticket. 

8. CAN I CHECK MY TICKET IN THE TICKET CHECKER OR WITH THE OLG LOTTERY APP TO SEE IF I HAVE WON A PRIZE? 

Yes, as with all OLG tickets, you can scan your ticket in the ticket checker at a lottery retailer or by using the OLG Lottery App to see if it is a winner. If “SPIN WIN” appears on the screen, you have won a SPIN prize to be played out on the customer display unit. Please visit your lottery retailer to validate your ticket and watch the animated wheel spin on the lottery terminal screen (CDU) to find out the value of your prize. 

9. WHAT DOES “SPIN WIN” ON THE TICKET CHECKER MEAN? 

If “SPIN WIN” appears on the ticket checker or on the OLG Lottery App after scanning your ticket, you win a guaranteed prize ranging from $20 to $150,000 or a BIGGER SPIN. Visit your lottery retailer to validate your ticket and watch the animated wheel on the customer display unit on the lottery terminal spin to reveal your prize. 

10. HOW DO I WIN A SPIN ON THE CUSTOMER DISPLAY UNIT? 

With THE BIGGER SPIN, you win a SPIN prize in Game 1 if “SPIN” is the corresponding prize when you match one of Your Numbers to one of the Lucky Numbers. In Games 2 and 3, you win a SPIN prize if you uncover three SPIN prizes in the same game. 

11. WHAT ARE THE SPIN PRIZES AND ODDS OF WINNING? 

SPIN Prizes range from $20 to $150,000 or a BIGGER SPIN. Each SPIN prize is a guaranteed win.  The odds of winning for THE BIGGER SPIN, Game 3147 are:

Prize Number of Prizes Odds (1 in)
BIGGER SPIN WIN 6 833,000.00
$150,000 CDU Spin 5 999,600.00
$10,000 CDU Spin 26 192,230.77
$1,000 CDU Spin 153 32,666.67
$500 CDU Spin 306 16,333.33
$100 CDU Spin 571 8,753.06
$50 CDU Spin 22,491 222.22
$40 CDU Spin 110,671 45.16
$30 CDU Spin 356,999 14.00
$20 CDU Spin 357,000 14.00

Odds of winning a SPIN prize are 1 in 5.89. 

12. WHAT ARE THE ODDS OF WINNING A BIGGER SPIN TOP PRIZE? 

The odds of winning a BIGGER SPIN on THE BIGGER SPIN, Game 3147 are 1 in 833,000.00. 

13. ARE ALL SPINS ON THE CUSTOMER DISPLAY UNIT GUARANTEED PRIZES? 

Yes, all SPIN prizes on the customer display unit are guaranteed wins of $20 to $150,000 or a BIGGER SPIN. 

14. WHAT IS THE “BIGGER SPIN” PRIZE ON THE ANIMATED WHEEL? 

If the animated wheel stops on “BIGGER SPIN,” you have won a spin on THE BIGGER SPIN Wheel at the OLG Prize Centre for a guaranteed prize of $500,000 to $1 million! BIGGER SPIN prizes are the top prizes for THE BIGGER SPIN INSTANT game. 

15. WHAT IS A BIGGER SPIN EVENT? 

When a player wins a top prize – a BIGGER SPIN – they will be invited to participate in a BIGGER SPIN Event at the OLG Prize Centre in Toronto. After completing the prize claim process, the winner will have the opportunity to spin THE BIGGER SPIN Wheel and win a guaranteed prize of $500,000 to $1 million. 

16. WHAT PRIZES ARE AVAILABLE ON THE BIGGER SPIN WHEEL AND WHAT ARE THE ODDS OF WINNING? 

Prizes on THE BIGGER SPIN Wheel range from $500,000 to $1 million. The odds of winning each prize value are: 

Prize Odds (1 in)
$500,000 5
$550,000 5
$600,000 10
$650,000 10
$700,000 10
$800,000 10
$900,000 10
$1,000,000 10
   


17. ARE BIGGER SPIN PRIZES GUARANTEED? 

Yes. When a player wins a BIGGER SPIN and completes the prize claim process, they are guaranteed a prize of $500,000 to $1 million. 

18. ARE THERE RULES FOR THE BIGGER SPIN EVENT? 

Yes. BIGGER SPIN Event Game Conditions are available on olg.ca or from the OLG Support Centre. 

19. WHAT’S INVOLVED IN PARTICIPATING IN A BIGGER SPIN EVENT AND HOW LONG WILL IT TAKE? 

It will take two days to complete the prize claim process for a BIGGER SPIN prize. On the first day, the winner will arrive at the Prize Centre and proceed through the claim process which typically takes a few hours. The winner will stay overnight in Toronto and return to the Prize Centre the next day to participate in a BIGGER SPIN Event and spin the wheel. 

20. CAN I CHOOSE WHEN I COME TO THE OLG PRIZE CENTRE? 

The winner will be contacted by an OLG Prize Centre representative, at which point they will be able to discuss all of the details involved and determine when would be best to attend the Prize Centre and claim the prize. 

21. WHAT HAPPENS IF A GROUP WINS A BIGGER SPIN PRIZE? 

If a group wins a BIGGER SPIN prize, the members must designate one representative to spin the wheel.

1. WHAT IS THE BIG SPIN AND HOW MUCH DOES IT COST? 

THE BIG SPIN is a $5 INSTANT game from OLG where top prize winners get to spin THE BIG SPIN Wheel to find out just how BIG their prize really is! 

2. HOW DO I PLAY THE BIG SPIN? 

To play THE BIG SPIN: 

  1. SCRATCH - Scratch the five (5) LUCKY NUMBERS and twenty (20) YOUR NUMBERS entirely. Match any one of the LUCKY NUMBERS to one of YOUR NUMBERS, win the corresponding prize.
  2. WATCH - If the prize won is SPIN, visit any OLG retail location to validate your ticket. Upon validation of a SPIN winner, watch the animated wheel spin on the lottery terminal screen. When the wheel stops, your prize will be displayed.
  3. SPIN - If the prize displayed is a BIG SPIN, you qualify for the BIG SPIN Event at the OLG Prize Centre in Toronto to win a guaranteed prize.

3. WHAT ARE THE PRIZES THAT CAN BE WON AND WHAT ARE THE ODDS OF WINNING? 

THE BIG SPIN INSTANT game has cash prizes from $5 to $100,000 as well as SPIN prizes. SPIN prizes, which play out on the CDU, range from $10 to $10,000 or a BIG SPIN, which is the top prize for this game. Customers who win a BIG SPIN get to spin THE BIG SPIN Wheel at the OLG Prize Centre to win a guaranteed prize from $100,000 to $500,000.

Odds of winning any prize with THE BIG SPIN are 1 in 3.98. Odds of winning a SPIN on the CDU are 1 in 6.63. The odds of winning a top prize – a spin on THE BIG SPIN Wheel – are 1 in 1,071,000.00.

4. WHAT ARE THE ODDS OF WINNING AN INSTANT CASH PRIZE? 

The odds of winning a cash prize on THE BIG SPIN INSTANT game are as follows: 

Prize Number of Prizes Odds (1 in)
$100,000 3 2,856,000.00
$10,000 7 1,224,000.00
$5,000 10 856,800.00
$1,000 15 571,200.00
$100 510 16,800.00
$50 4,100 2,089.76
$20 15,300 560.00
$10 76,501 112.00
$5 765,000 11.20

Odds of winning any INSTANT cash prize are 1 in 9.95. 

5. WHAT ARE THE ODDS OF WINNING A SPIN PRIZE? 

The odds of winning a SPIN prize are 1 in 6.63. 

6. I MATCHED A SPIN PRIZE. WHAT DO I DO NOW? HOW MUCH DID I WIN? 

Please visit your lottery retailer to validate your ticket and watch the animated wheel spin on the lottery terminal screen (CDU). Every “SPIN” is a guaranteed win! SPIN prizes range from $10 to $10,000 or a BIG SPIN.

7. CAN A TICKET WIN MULTIPLE PRIZES? 

No. Only one prize may be won per ticket. 

8. CAN I CHECK MY TICKET IN THE TICKET CHECKER OR WITH THE OLG LOTTERY APP TO SEE IF I HAVE WON A PRIZE? 

Yes, as with all OLG tickets, you can scan your ticket in the ticket checker at a lottery retailer or by using the OLG Lottery App to see if it is a winner. If “SPIN WIN” appears on the screen, you have won a SPIN prize to be played out on the customer display unit. Please visit your lottery retailer to validate your ticket and watch the animated wheel spin on the lottery terminal screen (CDU) to find out the value of your prize.

9. WHAT DOES “SPIN WIN” ON THE TICKET CHECKER MEAN? 

If “SPIN WIN” appears on the ticket checker or on the OLG Lottery App after scanning your ticket, you win a guaranteed prize ranging from $10 to $10,000 or a BIG SPIN. Visit your lottery retailer to validate your ticket and watch the animated wheel on the customer display unit on the lottery terminal spin to reveal your prize.

10. HOW DO I WIN A SPIN ON THE CUSTOMER DISPLAY UNIT? 

SPIN prizes are won if “SPIN” is the corresponding prize when you match one of Your Numbers to one of the Lucky Numbers on your THE BIG SPIN INSTANT ticket. 

11. WHAT ARE THE SPIN PRIZES AND ODDS OF WINNING? 

SPIN Prizes range from $10 to $10,000 or a BIG SPIN. Each SPIN prize is a guaranteed win. 

Prize Number of Prizes Odds (1 in)
BIG SPIN WIN 8 1,071,000.00
$10,000 CDU Spin 20 428,400.00
$1,000 CDU Spin 510 16,800.00
$200 CDU Spin 510 16,800.00
$150 CDU Spin 1,020 8,400.00
$100 CDU Spin 3,427 2,500.15
$50 CDU Spin 11,261 760.86
$25 CDU Spin 76,501 112.00
$20 CDU Spin 537,335 15.95
$10 CDU Spin 662,611 12.93

Odds of winning a SPIN prize are 1 in 6.63. 

12. WHAT ARE THE ODDS OF WINNING A BIG SPIN TOP PRIZE? 

The odds of winning a BIG SPIN are 1 in 1,071,000.00. 

13. ARE ALL SPINS ON THE CUSTOMER DISPLAY UNIT GUARANTEED PRIZES? 

Yes, all SPIN prizes on the customer display unit are guaranteed wins of $10 to $10,000 or a BIG SPIN. 

14. WHAT IS THE “BIG SPIN” PRIZE ON THE ANIMATED WHEEL? 

If the animated wheel stops on “BIG SPIN,” you have won a spin on THE BIG SPIN Wheel at the OLG Prize Centre for a guaranteed prize of $100,000 to $500,000! BIG SPIN prizes are the top prizes for THE BIG SPIN INSTANT game. 

15. WHAT IS A BIG SPIN EVENT? 

When a player wins a top prize – a BIG SPIN – they will be invited to participate in a BIG SPIN Event at the OLG Prize Centre in Toronto. After completing the prize claim process, the winner will have the opportunity to spin THE BIG SPIN Wheel and win a guaranteed prize of $100,000 to $500,000. 

16. WHAT PRIZES ARE AVAILABLE ON THE BIG SPIN WHEEL AND WHAT ARE THE ODDS OF WINNING? 

Prizes on THE BIG SPIN Wheel range from $100,000 to $500,000. The odds of winning each prize value are: 

Prize Odds (1 in)
$100,000 10
$125,000 10
$150,000 10
$175,000 10
$200,000 10
$225,000 10
$250,000 10
$275,000 20
$300,000 20
$350,000 20
$400,000 20
$500,000 10


17. ARE BIG SPIN PRIZES GUARANTEED? 

Yes. When a player wins a BIG SPIN and completes the prize claim process, they are guaranteed a prize of $100,000 to $500,000. 

18. ARE THERE RULES FOR THE BIG SPIN EVENT? 

Yes. BIG SPIN Event Game Conditions are available on olg.ca or from the OLG Support Centre. 

19. WHAT’S INVOLVED IN PARTICIPATING IN A BIG SPIN EVENT AND HOW LONG WILL IT TAKE? 

It will take two days to complete the prize claim process for a BIG SPIN prize. On the first day, the winner will arrive at the Prize Centre and proceed through the claim process which typically takes a few hours. The winner will stay overnight in Toronto and return to the Prize Centre the next day to participate in a BIG SPIN Event and spin the wheel. 

20. CAN I CHOOSE WHEN I COME TO THE OLG PRIZE CENTRE? 

The winner will be contacted by an OLG Prize Centre representative, at which point they will be able to discuss all of the details involved and determine when would be best to attend the Prize Centre and claim the prize. 

21. WHAT HAPPENS IF A GROUP WINS A BIG SPIN PRIZE? 

If a group wins a BIG SPIN prize, the members must designate one representative to spin the wheel.

Find out more about HIT OR MISS

1. WHAT IS HIT OR MISS? 

HIT OR MISS is the OLG lottery game where players can win the top prize by matching all or none of the numbers in their selection with those drawn. Approximately every five minutes each day per the Hit or Miss draw schedule, 12 winning numbers will be drawn from a field of 24. Match all 12 numbers, or match none at all to win the top prize of $250,000. Watch the animated draws from anywhere, anytime on your mobile device or desktop. 

2. HOW DO I PLAY HIT OR MISS? 

You can ask your lottery retailer for a HIT OR MISS Quick Pick or fill out a selection slip and choose 12 numbers from 1 to 24. With HIT OR MISS you can win when you match all the numbers drawn and win when you don’t. Approximately every five minutes each day per the Hit or Miss draw schedule, 12 winning numbers will be drawn from a field of 24. Match all 12 numbers, or match none at all to win the top prize of $250,000. There are various other prizes for matching 1 to 5 or 8 to 12 numbers. You can watch the animated draws from anywhere, anytime on your mobile device or desktop.  

3. HOW MUCH DOES IT COST TO PLAY HIT OR MISS? 

HIT OR MISS is $2 per play. You must pay the retailer before receiving your ticket. 

4. WHAT ARE THE PRIZES AND THE ODDS OF WINNING? 

Overall odds of winning any prize with HIT OR MISS are 1 in 2.2. The odds of winning the various prizes available are as follows: 

Number of Winnings Numbers Matched Prize Approximate Odds of Winning
12 of 12 *$250,000 1 in 2,704,156
11 of 12 $500 1 in 18,779
10 of 12 $22 1 in 621 
9 of 12 $7 1 in 55.9
8 of 12 $2 1 in 11.0
5 of 12 Free Play 1 in 4.3
4 of 12 $2 1 in 11.0
3 of 12 $7 1 in 55.9
2 of 12 $22 1 in 621
1 of 12 $500 1 in 18,779
0 of 12 *$250,000 1 in 2,704,156
  Any Prize 1 in 2.2


There is no prize for matching 6 of 12 or 7 of 12 numbers. 

*Liability Limits Apply

5. IS THERE A PRIZE FOR MATCHING 6 OF 12 OR 7 OF 12 NUMBERS? 

No. There is no prize for matching 6 of 12 or 7 of 12 numbers. 

6. CAN I CHOOSE THE 12 NUMBERS I’D LIKE TO PLAY FOR HIT OR MISS? 

Yes. You can fill out a selection slip and choose 12 numbers from 1 to 24. 

7. IS QUICK PICK AVAILABLE? 

Yes, Quick Pick is available with HIT OR MISS. 

8. IS REPURCHASE AVAILABLE WITH HIT OR MISS? 

Yes, the repurchase option is available for HIT OR MISS. 

9. IS ENCORE AVAILABLE WITH HIT OR MISS? 

No, ENCORE is not available with HIT OR MISS. 

10. HOW MANY DRAWS CAN I PURCHASE IN ADVANCE? 

You can purchase up to 30 HIT OR MISS draws in advance on a ticket. 

11. CAN I PLAY DIFFERENT SELECTIONS OF 12 NUMBERS FOR EACH OF THE DRAWS ON MY TICKET? 

No. When you purchase a multi-draw HIT OR MISS ticket, the same 12 number selection will apply for each draw on your ticket whether you have selected your own numbers or are playing by Quick Pick. 

12. WHY DO I HAVE TO PAY THE RETAILER BEFORE I PLAY? 

Due to the frequency of the draws and the potential for a prize to be won almost immediately after a ticket is printed, HIT OR MISS tickets must be paid for before the retailer prints the selection. 

13. WHEN DO THE DRAWS TAKE PLACE EACH DAY? 

The draws take place approximately every five minutes, according to the following schedule. 

Draw Schedule Sunday – Monday (222 Draws per day) Tuesday (210 Draws per day) Wednesday – Saturday (222 Draws per day)
Every 5 minutes 12:05:00am – 1:30:00am 12:05:00am – 12:30:00am 12:05:00am – 1:30:00am
Break (No Draws) 1:30:01am – 6:55:59am 12:30:01am – 6:55:59am 1:30:01am – 6:55:59am
Every 5 minutes 7:00:00am – 11:55:00pm 7:00:00am – 11:55:00pm 7:00:00am – 11:55:00pm
Break (No Draws) 11:55:01pm – 12:04:59am 11:55:01pm – 12:04:59am 11:55:01pm – 12:04:59am

14. HOW CAN I WATCH THE DRAWS? 

Visit the HIT OR MISS page on OLG.ca to see the countdown to the next draw. Select Watch Current Draw and when the countdown is complete, the draw animation will begin. You may also select “PLAY MY TICKET” to enter in your ticket number or draw number to view your specific draw(s). 

Draw videos are available for one year from the draw date. 

15. WHEN IS THE CUT-OFF TIME TO BUY TICKETS FOR A DRAW? 

The cut-off time to purchase tickets for a particular draw is at the 59 second mark of the minute prior to the draw occurring. For example, a draw occurring at 10 p.m. would have a cut-off time of 9:59:59 p.m. 

16. HOW ARE THESE DRAWS CONDUCTED? 

The HIT OR MISS draws are conducted using a Random Number Generator (RNG) at the OLG Prize Centre in Toronto. 

17. HOW DO I FIND HIT OR MISS WINNING NUMBERS? 

WEB

Visit the HIT OR MISS page on OLG.ca and choose “SEE ALL NUMBERS.” Each draw has a corresponding number that is specified on your HIT OR MISS ticket. If you have purchased a ticket with two or more draws, your draw numbers will be displayed as a range. Enter the first draw number and the total number of draws on your ticket and click “CHECK.” The winning numbers for all draws associated with your ticket will be displayed.

APP

You can scan your ticket with the OLG Lottery App which will launch your draw animations. If you have a single draw ticket, choose “SKIP TO RESULTS” to see your winning numbers. If you have a multi-draw ticket, choose “SEE WINNING TALLY” to bypass the draw animations and see the winning numbers for all completed draws on your ticket.

18. WHAT HAPPENS IF MORE THAN ONE TICKET HAS ZERO OR 12 MATCHING NUMBERS FOR A PARTICULAR DRAW? 

If more than one ticket for a particular draw has won the top prize for matching either zero or 12 numbers, then each ticket will be entitled to the amount of the top prize up to a maximum of six top prizes. 

If the total prize liability for the “Match 12 of 12” and “Match 0 of 12” categories in a single draw exceeds $1.5 million (more than six top prizes), the prize value of each ticket for these categories will be equally reduced until the total aggregate payout of these prizes is limited to $1.5 million. Under no circumstance would a top prize winner be paid less than five hundred and one dollars ($501). 

To monitor and control potential prize payout liability, HIT OR MISS tickets winning the top prize of $250,000 cannot be validated or processed until the next day.

19. DO I HAVE TO DOWNLOAD A DIFFERENT OLG APP TO VIEW HIT OR MISS DRAWS?

No. HIT OR MISS draws can be viewed on your smartphone in the OLG Lottery App.

The OLG Lottery App is available as a free download in the App Store on iPhones and the Google Play Store on Android smartphones. Please make sure the app has been updated to the most recent version in order to view the HIT OR MISS draws.

20. I ALREADY HAVE THE LOTTERY APP ON MY PHONE. WHY ISN’T HIT OR MISS APPEARING?

Please make sure the app has been updated to the most recent version to view the HIT OR MISS draws.

21. WHAT BARCODE DO I SCAN TO VIEW MY DRAW(S)?

Scan the bottom barcode on your HIT OR MISS ticket. The OLG Lottery App will prompt you to allow camera access in order to view the draw(s).

1. WHAT ARE QUICKPICK PACKS? WHAT DO THEY INCLUDE AND HOW MUCH DO THEY COST?

QUICKPICK PACKS are a convenient way to play lottery. Ask your lottery retailer for a QUICKPICK PACK to play some of your favourite games.

The $5 49 PACK includes:

  • one (1) LOTTO 6/49 play with one (1) ENCORE
  • one (1) ONTARIO 49 play

The $10 CLASSIC PACK includes:

  • one (1) LOTTO 6/49 play with ENCORE and
  • one (1) LOTTO MAX play with ENCORE

The $10 GRAND PACK includes:

  • two (2) LOTTO 6/49 plays with one (1) ENCORE and
  • one (1) DAILY GRAND play

The $20 SUPER PACK includes:

  • two (2) LOTTO 6/49 plays with one (1) ENCORE,
  • two (2) LOTTO MAX plays with one (1) ENCORE,
  • one (1) LOTTARIO play and
  • one (1) ONTARIO 49 play

The $20 LOTTO MAX PACK includes:

  • four (4) LOTTO MAX plays

2. DO I GET A DISCOUNT WHEN I BUY QUICKPICK PACKS?

The price of the QUICKPICK PACKS is the same as purchasing the tickets individually, there is no discount.

3. CAN I CHOOSE MY OWN NUMBERS?

All QUICKPICK PACKS are available as Quick Pick only, saving you time at the counter.

4. CAN I BUY QUICKPICK PACKS ON OLG.CA?

QUICKPICK PACKS are only available at lottery retailers.

5. DO THE QUICKPICK PACKS PRINT AS ONE SINGLE TICKET OR AS INDIVIDUAL TICKETS?

Tickets purchased in the QUICKPICK PACKS are printed as they are today. For example, an ENCORE play will be printed on the LOTTO 6/49 ticket.

6. I WANT TO REPLAY/REPURCHASE THE NUMBERS FROM A PREVIOUS QUICKPICK PACK I PURCHASED; CAN I REPLAY/REPURCHASE THE SAME BUNDLE?

You are able to replay/repurchase the individual tickets; however, you cannot replay/repurchase the QUICKPICK PACK as a whole.

7. ARE QUICKPICK PACKS VALID FOR MULTIPLE DRAWS?

All tickets purchased as part of a QUICKPICK PACK will be for the next available draw. E.g. there are two (2) LOTTO 6/49 tickets included in the $20 SUPER PACK, and both tickets will be for the next available LOTTO 6/49 draw.

8. WILL MY ONTARIO 49 NUMBERS BE THE SAME AS MY LOTTO 6/49 NUMBERS?

No, different numbers will be issued for LOTTO 6/49 and ONTARIO 49 tickets.

1. WHAT TYPES OF LOTTERY GIFT CARDS ARE AVAILABLE?

There are two types of lottery gift cards available for purchase:

  • The lottery gift card with themed designs allow customers to choose the purchase amount in one-dollar price increments from a minimum of $5 to a maximum of $100. This card is available to purchase at most lottery retail locations. The same type of card is available online at giftcards.ca as an E-Gift Card in the same price increments featuring a generic theme.
  • The yellow lottery gift card is available in three convenient purchase options: $25, $50 or a variable load option of $20 to $100. These gift cards are available to purchase at participating locations in “gift card malls” where all other gift cards can be found.

There is also a multipack available only at Costco featuring two defined value LOTTO 6/49 gift cards (2 X $20) and LOTTO MAX (2 X $30). This pack gives customers 10 LOTTO 6/49 plays with 10 ENCORE, and 10 LOTTO MAX plays with 10 ENCORE – a $100 value for $90. Each card will print a ticket for the next five consecutive draws. These cards have no expiry date and can be separated after purchase. 

2. WHAT CAN I PURCHASE WITH MY LOTTERY GIFT CARD?

Yellow or themed OLG lottery gift cards can be redeemed for any OLG lottery product including all LOTTO games and INSTANT tickets at retail locations. Lottery gift cards can not be used at OLG.ca.  

The defined value gift cards from the Costco multipack can only be redeemed for the offer on the card, either five LOTTO 6/49 plays with ENCORE or five LOTTO MAX plays with ENCORE per card.

3. DO THE LOTTERY GIFT CARDS EXPIRE?

No, lottery gift cards do not have an expiry date.

4. IS THERE AN AGE RESTRICTION ON PURCHASING LOTTERY GIFT CARDS?

Lottery gift cards are available for purchase by anyone however, they can only be redeemed at a lottery retailer by those 18 years of age and older. 

5. WHERE CAN LOTTERY GIFT CARDS BE PURCHASED?

Lottery gift cards can be purchased at participating lottery retailers and at hundreds of other locations including big box retailers and grocery stores. 

6. WHERE CAN LOTTERY GIFT CARDS BE REDEEMED?

Lottery gift cards can be redeemed at any lottery retailer. They can not be used to purchase lottery products on OLG.ca.  

7. CAN OLG GIFT CARDS BE REDEEMED OUTSIDE OF ONTARIO? CAN I SEND A CARD AS A GIFT TO SOMEONE LIVING IN ANOTHER PROVINCE?

OLG lottery gift cards can only be redeemed at Ontario lottery retailers. This is similar to lottery tickets which can only be redeemed for prizes in the province/region where they are sold. 

8. ARE THE LOTTERY GIFT CARDS RELOADABLE?

Yes, the lottery gift cards can be reloaded. Provide your card to the retailer with the amount you wish to load. The maximum amount to reload on a gift card is $100. For example, if you have a balance of $20, then the max you can reload is $80.

The defined value gift cards from the Costco multipack are not reloadable.

9. HOW CAN I CHECK THE BALANCE OF MY LOTTERY GIFT CARD?

You can check the balance of your gift card by:

  • Visiting the lottery gift card page on OLG.ca and following the prompts.

  • Visiting a lottery retail location and using the Ticket Checker or asking a retail employee to check the balance.

10. WHERE CAN I FIND THE FULL TERMS AND CONDITIONS FOR LOTTERY GIFT CARDS?

The full Terms and Conditions can be found by visiting the lottery gift card page.

11. CAN THE LOTTERY GIFT CARDS BE PURCHASED AND/OR REDEEMED ON OLG.CA?

No. Lottery gift cards can only be purchased and redeemed at participating retailers. This option may be offered in the future on OLG.ca. 

12. WHAT IS THE COSTCO MULTIPACK?

Costco offers a multipack featuring two defined value LOTTO 6/49 gift cards (2 X $20) and two defined value LOTTO MAX cards (2 X $30). This pack gives customers 10 LOTTO 6/49 plays with 10 ENCORE, and 10 LOTTO MAX plays with 10 ENCORE – a $100 value for $90. Each card will print a ticket for the next five consecutive draws. These cards have no expiry date and can be separated after purchase. 

 

E-GIFT CARDS

13. WHAT IS AN E-GIFT CARD?

E-Gift Cards are electronic gift cards that work the same way as a regular gift card. The recipient receives a digital card emailed to them with a redemption barcode. E-Gift Cards are used just like regular gift cards in stores.

14. WHAT DENOMINATIONS ARE AVAILABLE IN E-GIFT CARDS?

E-Gift Cards can be purchased in one-dollar price increments from a minimum of $5 to a maximum of $100. 

15. WHERE CAN I PURCHASE OLG E-GIFT CARDS?

OLG E-Gift Cards can be purchased at giftcards.ca

16. CAN I RELOAD MY E-GIFT CARD?

Yes. You can reload your E-Gift Card.  

17. HOW DO I KNOW THE OLG E-GIFT CARDS ARE LEGITIMATE?

OLG has authorized the sale of E-Gift Cards at giftcards.ca. Please check the email receipt to ensure your E-Gift card was purchased via the secure website.

Slots & Casinos

Get answers about OLG Slots & Casinos.

1. HOW OLD MUST A PERSON BE TO VISIT A GAMING SITE?

Strict age controls are a key component of our commitment to social responsibility. A person must be at least 19 years of age to enter a gaming site, the same minimum age as required for the serving of alcohol.

For more information: OLG Responsible Gaming Code of Conduct

2. WHAT IDENTIFICATION IS REQUIRED IN ORDER TO ENTER A GAMING SITE?

Acceptable forms of government issued photo identification include:

  • Driver’s Licence
  • Passport
  • Citizenship ID
  • Ontario Photo Card
  • US State ID
  • Canadian Permanent Resident Card
  • Resident Alien ID
  • Certificate of Indian Status Card
  • Military ID
  • Firearms Acquisition Card 

If you are under the age of 21, two forms of identification may be requested.

3. IS EVERYONE ELIGIBLE TO WIN A PRIZE?

OLG and private sector Service Operators are required to restrict several classes of individuals from playing or winning prizes, as mandated by our regulator, the Alcohol and Gaming Commission of Ontario (AGCO). This is consistent with the public’s expectation that these classes, including those who are underage and self-excluded, should not gamble at a Gaming Site.

The classes of persons not eligible to receive a prize include:

  • An individual under the age of 19;
  • Self-excluded individuals;
  • An individual that has been restricted from accessing the Gaming Site or gambling at the Gaming Site as a condition of a court order;
  • An individual that has been excluded from the casino by the AGCO;
  • Officers, members of the board of directors, or partners of the Supplier responsible for the operation of the Site;
  • Registered gaming assistants of the Gaming Site operator at any Gaming Site operated by that operator;
  • Registered gaming assistants of OLG;
  • Executives or staff of a trade union who represent or negotiate on behalf of employees employed at the Gaming Site;
  • Employees of registered suppliers who maintain or repair gaming equipment at the Gaming Site;
  • Members of the board of directors or employees of the AGCO;
  • Officers, members of the board of directors, or employees of OLG; and
  • OLG employees registered as a Category 1 Gaming Assistant.

100 per cent of withheld prizes will be invested in Ontario for public priorities like health care and education.

For the Rules of Play governing eligibility, and a complete list of classes ineligible to play or win prizes, please see Gaming Site security.

1. WHAT IS OLG DOING ABOUT PROBLEM GAMBLING?

OLG strives to promote positive play and assist in the prevention and mitigation of problem gambling in Ontario. That’s why we educate and support players through the PlaySmart program and contribute close to $40 million each year on the prevention, treatment and research of problem gambling in Ontario.

OLG’s player education program, PlaySmart, is Ontario’s most comprehensive gambling education resource, helping players to play smart and keep gambling fun. The program is integrated across all of OLG’s lines of business and aims to empower all players with the knowledge and confidence to make informed choices about gambling based on their own personalized budgets and desired play experiences. PlaySmart provides tools and resources to help players budget their play, better understand key gambling concepts and how games in Ontario work, and where they can find support for gambling problems.

In addition, each of our Responsible Gambling (RG) program areas are designed to support this goal:

  • Employee Training: we work with experts from the Centre for Addiction and Mental Health (CAMH) to ensure our employees, operators and retailers are aware of and can respond to signs of problem gambling.
  • Player Education: we promote key RG principles using a variety of communications and materials, through playsmart.ca, PlaySmartCentres in all slots, casino and Charitable Gaming Centres.
  • Advertising and Marketing: we commit to not mislead audiences, target underage or self-excluded individuals, and to include aPlaySmart message where effective.
  • Game Design: we work to ensure that game information is clear, truthful and aligned with standards set by the Alcohol and Gaming Commission of Ontario (AGCO).
  • Research: we work with stakeholders, academics, and independent market researchers to ensure RG programming is relevant, effective and evidence-based.
  • Treatment Referral: we build relationships with treatment providers and promote their services using our PlaySmart website and brochures.
  • Reporting, Measurement, and Certification: we work to continuously improve the RG program by measuring, evaluating and publishing its outputs and outcomes.
  • Community Engagement: we attend community meetings to present our program, answer questions, and listen to our stakeholders’ concerns.

Want to learn more about the RG program? Visit playsmart.ca.

1. WHO DECIDES WHEN A SLOT MACHINE WILL PAY OUT?

Random number generators do. There’s one inside every slot machine, and they generate thousands of numbers a second. Each one of those numbers has an equal chance of being a winner. Since slot machines are regulated by the Alcohol and Gaming Commission of Ontario (AGCO) in order to ensure they are completely random, there’s no way to tell when a winning combination will be selected. 

Random number generators on slots are the reason why some people win on their first try, while others can spend hours playing and not win anything.

2. I ACCIDENTALLY WALKED AWAY FROM A SLOT MACHINE, AND ANOTHER CUSTOMER TOOK MY CREDITS LEFT IN THE MACHINE. WHAT CAN I DO?

Do not confront the individual if they are still there. Ask the nearest employee for assistance and tell them as much information about the machine, including the time it happened, how much credits were in the machine, etc. The employee will notify security and they will investigate the claim.

3. WHAT DO I DO IF I THINK I RECEIVED AN INCORRECT PAYOUT FROM THE SLOT MACHINE?

The most recent games history can be reviewed to determine if you were paid incorrectly. We recommend you stop playing and call for an attendant. While you wait, please read the pay table located on the slot machine to better understand the rules and criteria for each payout.

4. IF I WANT TO KNOW HOW TO PLAY A SPECIFIC SLOT MACHINE, CAN SOMEONE HELP?

Any one of our slot representatives on the gaming floor would be happy to walk you through how to play a specific game. They are experts on the games, and can walk you through the rules and pay structures for any game.

1. ARE YOUR GAMING SITES ACCESSIBLE?

All Ontario gaming sites are required to fully comply with the accessibility requirements of the Ontario Building Code and the Standards of the Accessibility for Ontarians with Disabilities Act.

1. WHAT IS POWERBUCKS? 

POWERBUCKS is North America’s first progressive prize pool jackpot linked through slot games on mobile (phone/tablet) devices, as well as desktop computers and land-based casino gaming machines.

POWERBUCKS games offer life-changing progressive jackpot awards. The jackpot starts at $1 million and increases at a rate that is in direct proportion to the bets being placed across the network.

2. HOW CAN I WIN THE POWERBUCKS PROGRESSIVE JACKPOT?

Every bet is eligible to win either the Powerbucks Jackpot or the Powerbucks Progressive of at least $1 million!

  • Bets that are equal or more than the amount listed in the game are eligible to win the Powerbucks Progressive starting at $1 Million and up.
  • Bets less than the amount listed in the game are eligible to win the Powerbucks Jackpot of $1 Million.
  • The chance of winning the Powerbucks Jackpot or Powerbucks Progressive is directly proportional to the size of the bet.

You can win the Powerbucks Progressive in one of two ways:

  1. When matching the winning criteria in certain bonus rounds, as described in the game rules. This is a "natural" win.
  2.  During a behind-the-scenes second-chance drawing, if the natural win of Powerbucks does not occur (for eligible bets). See game rules for more details.

3. WHAT ARE THE ODDS OF WINNING the powerbucks jackpot? 

The odds of winning the jackpot are disclosed in the game rules and are in direct proportion to the amount you bet. If you place higher bets, your odds of winning the POWERBUCKS progressive jackpot increases.

It is important to note how slot machines work. Each play is treated like an independent event with the same odds of winning or losing as every other play on that game. The result of the last play or series of plays has absolutely no bearing on what happens on your next play. You can’t predict a win.

4. WHAT HAPPENS IF I WIN?

When you win the POWERBUCKS award, a congratulatory message displays informing you that OLG Player Support will contact you within 24 hours with details of the win. You must acknowledge that you have read the notification before you can dismiss the notification box.

Verification of the award may take a few days. However, you can see a record of the jackpot win in your account transaction history. The transaction history shows the amount of the jackpot meter at the time of your win. The progressive jackpot amount is displayed in your local currency.

If you win, you will receive the amount shown on your screen. However, it is likely that the amount of your actual payment may be slightly higher, since the jackpot amount on the central system may have grown after the last update to the jackpot meter displayed on the screen (due to a small transmission delay over the network when updating the jackpot meter display). The amount recorded in the jackpot central system is the actual amount of your award, if there is a difference.

5. WHAT IS MEGAJACKPOTS? 

MEGAJACKPOTS is an online, wide-area progressive jackpot system that offers slot games on mobile (phone/tablet) devices, as well as desktop computers.  

MEGAJCKPOTS games offer life-changing progressive jackpot awards. The jackpot starts at $500,000 and increases at a rate that is in direct proportion to the bets being placed across the network.  

6. HOW CAN I WIN THE MEGAJACKPOTS PROGRESSIVE JACKPOT? 

You can win the progressive jackpot in one of two ways: 

·         When a winning symbol-reel alignment of MEGAJACKPOTS symbols appears in either the base game or during the Free Spins Bonus. This is a “natural” win.  

·         During a behind-the-scenes second-chance drawing, if the natural win of MEGAJACKPOTS symbols does not appear.  

7. HOW DOES THE VALUE OF THE PROGRESSIVE JACKPOT INCREASE?

Your bets, and the bets placed by other players also playing MEGAJACKPOTS, contribute directly to the progressive jackpot amount shown on the jackpot meter.  

The jackpot meter is always current and scrolls continuously in proportion to the volume of play across the network. Any wins promptly reset the meter to the established start amount. 

8. HOW IS THE JACKPOT PRIZE PAID? 

The full amount of the jackpot win is paid once it has been verified. The jackpot winner is paid in a lump-sum, rather than annual installments.  

9. WHAT ARE THE ODDS OF WINNING? 

The odds of winning the jackpot are disclosed in the game rules.  

You are eligible to win the progressive jackpot no matter how much you bet. The odds of winning the jackpot are in direct proportion to the amount you bet: if you place higher bets, your odds of winning the MegaJackpots progressive increase.  

10. WHAT HAPPENS IF I WIN? 

When you win the MEGAJACKPOTS award, a congratulatory message displays informing you that OLG Player Support will contact you within 24 hours with details of the win. You must acknowledge that you have read the notification before you can dismiss the notification box.  

Verification of the award may take a few days. However, you can see a record of the jackpot win in your account transaction history. The transaction history shows the amount of the jackpot meter at the time of your win. The progressive jackpot amount is displayed in your local currency.  

If you win, you will receive the amount shown on your screen. However, it is likely that the amount of your actual payment may be slightly higher, since the jackpot amount on the central system may have grown after the last update to the jackpot meter displayed on the screen (due to a small transmission delay over the network when updating the jackpot meter display). The amount recorded in the jackpot central system is the actual amount of your award, if there is a difference.  

11. HOW DO I RECEIVE MY WINNING JACKPOT PAYMENT? 

OLG pays your win to you directly. You are paid the entire amount of the jackpot in a single lump sum payment into your OLG account. This is in contrast to other progressive systems where the progressive jackpot is paid in annual installments.  

12. CAN I KEEP PLAYING AFTER I WIN? 

Yes, you may continue to play and your jackpot is not affected. After a win, the Jackpot is immediately reset and a new Jackpot value is posted to the meter.  

13. CAN IS IT POSSIBLE TO WIN THE MEGAJACKPOTS AWARD IF I HAVE ALREADY TRIGGERED THE FREE SPIN BONUS?

Yes. If the wager that triggered the Free Spin Bonus meets the criteria for the MEGAJACKPOTS award, a free spin can successfully trigger a MEGAJACKPOTS win, regardless of the denomination you choose.  

14. HOW OFTEN DO YOU EXPECT BIG JACKPOTS TO BE WON?

We expect the MEGAJACKPOTS progressive to be won approximately every 3 months, although there have been occurrences in other MEGAJACKPOTS networks where the progressive has been won more or less frequently.  

15. WHAT HAPPENS IF SOMEONE ELSE WINS AT THE SAME TIME? 

If two players simultaneously hit the MEGAJACKPOTS progressive, the game transaction timestamp is used to determine the primary winner. The secondary winner receives the jackpot re-seed amount.  

16. HOW IS MEGAJACKPOTS DIFFERENT FROM WIDE-AREA PROGRESSIVES THAT ARE TYPICALLY OFFERED AT BRICK-AND-MORTAR CASINOS?

The games for the MEGAJACKPOTS system are played only on desktop, mobile and tablet devices. The MEGAJACKPOTS network is not connected to any brick-and-mortar gaming machines or system.  

However, the MEGAJACKPOTS network is not limited to Ontario players. MEGAJACKPOTS is playable in other Canadian provinces where it is made available. Therefore, it is possible that a player in a province outside of Ontario may win the progressive jackpot.  

 

PRO•LINE

The most common questions about PRO•LINE.

Answers to the most popular questions. 

1. HOW IS PRO•LINE PLAYED?  

PRO•LINE is played by selecting your predicted outcomes for 3 to 6 sporting events, based on a list of events and odds for various outcomes. You must be correct on all your selections to win. The minimum wager is $2 and the maximum wager is $100. For full details please visit our How To Play section. 

2. WHICH SPORTS ARE AVAILABLE FOR WAGERING?  

Hockey, American and Canadian professional football, American college football, baseball, American college basketball, North American Soccer and European soccer. 

3. WHAT DO THE V+, V, T, H, H+ OUTCOMES MEANS?  

REGULAR SEASON HOCKEY+

Picks
Details Spread
V+
Visitor team to win by 2 or more
V Visitor team to win by
1 or more
T◊

Tie Within

0 (after 5min OT)
H Home team to win by  1 or more 
H+
Home team to win by 
2 or more 

PLAYOFF HOCKEY+

Picks 
Details 
Spread 
V+ 
Visitor team to win by 
2 or more 

Visitor team to win by 
1 or more 
T◊ 
Tie Within 
n/a 

Home team to win by 
1 or more 
H+ 
Home team to win by 
2 or more 

FOOTBALL*

Picks 
Details 
Spread
V+ 
Visitor team to win by 
8 or more 

Visitor team to win by 
4 or more 
T◊ 
Tie Within 
3 or less 

Home team to win by 
4 or more 
H+ Home team to win by 
8 or more 

BASEBALL*

Picks 
Details 
Spread 
V+ 
Visitor team to win by 
2 or more 

Visitor team to win by 
1 or more 
T◊ 
Tie Within 


Home team to win by 
1 or more 
H+ 
Home team to win by 
2 or more

BASKETBALL*

Picks 
Details 
Spread 
V+ 
Visitor team to win by 
11 or more 

Visitor team to win by
6 or more 
T◊ 
Tie Within 
5 or less 

Home team to win by 
6 or more
H+ 
Home team to win by 
11 or more 

SOCCER**

Picks 
Details
Spread 
V+ 
Visitor team to win by 
n/a 

Visitor team to win by 
1 or more 
T◊ 
Tie Within 


Home team to win by 
1 or more 
H+ 
Home team to win by 
n/a 

+Final results include extra play and shootouts (if any). 

*Final results include extra play (if any).

 **Final results do not include extra play and shootouts (if any). 

◊See Tie Rule section below for current Tie definitions.

4. HOW DOES THE TIE RULE APPLY TO EACH SPORT? 

REGULAR SEASON HOCKEY 
An event with an even score. 
PLAYOFF HOCKEY 
No Tie Option. 
FOOTBALL 
An event decided by 3 points or less. 
BASEBALL 
An event with a final outcome within 1 run. 
BASKETBALL 
An event decided by 5 points or less. 
SOCCER 
An event with an even score. 

 

Sport
Tie Rule 
Final Results 
Regular Season Hockey 
Tie applies after Extra Play 
Include Extra Play and Shootouts (if any) 
Playoff Hockey 
No Tie Option 
Include Extra Play (if any) 
Football 
Tie applies after Regulation Play 
Include Extra Play (if any) 
Baseball 
Tie applies after Regulation Play 
Include Extra Play (if any) 
Basketball 
Tie applies after Regulation Play 
Include Extra Play (if any) 
Soccer 
Tie applies after Regulation Play 
Exclude Extra Play (if any) 


5. WHAT IS A “PUSH”? 

When the combined total score of both teams matches equal to exactly the Over/Under number, the event will be considered a "PUSH" and the odds for the event, for the over and the odds for the under wager, shall be assigned an odds value of 1.00. 

6. WHAT DE THE O, U OUTCOMES MEAN? 

The "O" represents the total score of a game to be "Over" the number set by OLG. The "U" represents the total score of a game to be "Under" the number set by OLG. 

7. CAN I SELECT A V+ AND V OUTCOME OR AN H+ AND H OUTCOME ON THE SAME EVENT? 

No, a player can only select one of the V+, V, T, H, H+ outcomes. However the player can make an O or U selection on the same event. 

8. DO I HAVE TO MAKE AN O/U PICK WHEN PLAYING PRO•LINE? 

No, the Over/Under wager is an option on PRO•LINE. Players can make a ticket with the V+, V, T, H, H+ outcomes for a minimum of three events. 

9. CAN I MAKE A PRO•LINE TICKET BY SELECTING ONLY OVER/UNDER OUTCOMES? 

Yes, a player could make a wager using just Over/Under outcomes. You must select at least three outcomes to place a wager. 

10. DO I HAVE TO WAGER ON AT LEAST THREE, AND UP TO SIX, SPORTS EVENTS? 

Players must select at least three OUTCOMES. That means a player can make a PRO•LINE wager and an Over/Under wager on the same sport event for a total of two OUTCOMES. The player would then have to make at least one wager on another sport event to have the minimum of three outcomes. 

11. CAN I SELECT TWO OUTCOMES FOR ONE EVENT? 

Yes, players can select one outcome from the V+, V, T, H, H+ outcomes and one from the O, U outcomes. 

12. HOW MANY EVENTS ARE OFFERED FOR WAGERING AT A TIME? 

There can be a maximum of 99 events offered for wagering at any one time. 

13. IS THERE A LIMIT TO THE WAGERS THAT PRO•LINE WILL ACCEPT? 

Yes. We have various controls in order to protect the financial integrity of PRO•LINE. These controls include the limits on PRO•LINE sales to individual customers, daily maximums for each retail account, and maximum payouts. We must be able to limit the financial risk. For individual customers, the limit is $100 wagered for both PRO•LINE and POINT SPREAD on any one day. 

14. IS THERE A LIMIT ON PRIZES PRO•LINE WILL PAY? 

Yes, but the limits for prizes are well above what has ever been won, and so we don't expect to have to invoke these limits. For each of the sports games, the maximum we will pay in a day is $5 million plus two times the sales for those tickets for which the final event takes place that day. The most we will pay on any individual sports game ticket is $600,000. The most a player can spend on sports is unchanged at $100 per day for each of PRO•LINE and POINT SPREAD. 

15. WHAT HAPPENS TO MY WAGER WHEN AN EVENT IS POSTPONED OR CANCELLED? 

For most sports, under PRO•LINE rules whenever an event offered for wagering is postponed or cancelled, the odd for that selection on your wager reverts to 1.0 and that selection counts as being "correct". If you are correct with all the other selections on your wager, then you still win. 

16. WHAT HAPPENS WITH PRO•LINE PRIZE MONEY THAT IS NOT CLAIMED AFTER ONE YEAR? 

Unclaimed prizes from PRO•LINE are directed to OLG profits paid to the provincial government to benefit the people of Ontario.

Learn more about the easy way to wager on sports.

1. CAN ALL TYPES OF CARDS BE PLAYED WITH THE SAME SELECTION SLIP?  

Yes. The same selection slip is to be used for each Card type, however, you can only wager on one Card per selection slip. The POOLS slip allows players to 'box' up to four events per slip, saving the need to fill out multiple selection slips.

2. WHAT HAPPENS IF A PARTICIPANT/TEAM DOES NOT PLAY FOR POOLS?  

In general, an event may be cancelled if it is not an official event as defined by the OLG, or if the game on which the event is based, is considered incomplete.

For POOLS Cards, both participants, the visitor and home, are credited with a win.

3. HOW ARE TIES HANDLED FOR POOLS?

For POOLS, if the two Participant/Teams in an event tie, then the designated Visitor (V) will be deemed to be the winner of that event. For PROPS If the combined total points for the event is the same number as the over/under number, the event is considered a 'push' and the odds for that event for the over and under wager will be assigned an odds value of 1.00.

4. WHAT IS THE TOTAL PRIZE PAYOUT FOR POOLS? 

POOLS has a set payout of 60 per cent.

5. HOW MUCH CAN PLAYERS WAGER ON POOLS?

For POOLS, a Single Play is $5. Players can also Box up to 4 events on a selection slip.

Box 1 = 2 separate selections and costs $10. 
Box 2 = 4 separate selections and costs $20. 
Box 3 = 8 separate selections and costs $40. 
Box 4 = 16 separate selections and costs $80.

6. WHEN IS THE CUTOFF TIME FOR WAGERING? 

The cut-off time will be the Close Date (which includes close day and time) that is posted on the Card, and will usually coincide with the start of the first event for any of the participants on the card.

7. HOW DO YOU PLAY POOLS?

To play POOLS, you select a Visitor (V) or Home (H) win for ALL of the events listed on a Card. Wagers are set at $5 per card. The player or players with the most correct selections will win or share the prize pool. If there is a tie between two participant/teams, the team set as the Visitor (V) will be declared the winner for that event. Players have the option to 'box' up to four events on a single selection slip.

8. WHAT SPORTS ARE OFFERED ON POOLS?

All sports are offered on POOLS - baseball, college basketball, football, college football, hockey, soccer and car racing - at the time that events are available.

9. WHY IS THE VISITOR CREDITED WITH A WIN IF THERE IS A TIE?

POOLS is played by predicting which teams will win from a slate of games. It's generally considered to be more difficult for a team to win when playing away rather than playing at home, and so for POOLS a win is credited to the Visitor when there is a tie.

10. WHY IS THERE ONLY A SINGLE SET WAGER OF $5 FOR POOLS INSTEAD OF HAVING A RANGE OF WAGER AMOUNTS?

Each of our sports games has unique features so that we can offer a range of wagering options to various customers. POOLS is a fun and easy way to wager on sports that many people are familiar with, and we expect that the single, low cost of $5 per ticket will be appealing to many people who might not want to wager more than that. A pre-set wager amount with an equal potential winning share is the most preferred design for games like this that are based on a pari-mutuel pool prize structure.

11. HOW IS A BOX PLAY SELECTION MADE?

For convenience, there is now a Box Play option for players allowing them to box up to four events on a single selection slip.

For Box Play, choose both Visitor Win (V) and Home Win (H) for the number of events (up to four) you choose to box. For the remaining events, choose either Visitor Win (V) or Home Win (H). For a Box Play, players must mark the play type chosen on the selection slip (Box 1, Box 2, Box 3 or Box 4).

Box 1 = 2 separate selections and costs $10. 
Box 2 = 4 separate selections and costs $20. 
Box 3 = 8 separate selections and costs $40. 
Box 4 = 16 separate selections and costs $80.

12. HOW IS A WINNER OF A CAR RACE EVENT DETERMINED FOR POOLS?

A team is identified by a driver for the team and that driver must start the race (although he may then be replaced with another driver). Both teams must start the race in order for the event to be valid.

A winner of a car race event is determined in the following order of priority:

  • The team with the higher finishing position.

  • If only one team is credited with a finishing position, that team will be the winner.

  • If both teams finishing positions are tied, the team with the most completed laps wins.

  • If both teams finishing positions and number of completed laps are tied, the Visitor will be the winner.

  • If neither team has a finishing position, the team with the most completed laps wins.

  • If neither team has a finishing position and have the same number of completed laps, the Visitor team will be the winner.

Find answers to questions about POINT SPREAD.

1. HOW DO YOU PLAY POINT SPREAD? 

It's fun and easy to play. Each game is handicapped with a point spread. The objective is to predict the outcome of two to 12 sporting events choosing either a visitor win or home win. Players can wager from $2 to $100. 

2. WHICH SPORTS CAN I WAGER ON WITH POINT SPREAD?   

With POINT SPREAD, you can wager on pro football, college football, college basketball, baseball and hockey. All selections for a wager must be on the same sport. 

3. WHAT IS A “PUSH”? 

A push occurs when the point differential at the end of the game equals the spread number. When a push occurs the prize payout is reduced to the next lowest payout factor. 

4. WHY DO I HAVE TO WAGER ON THREE EVENTS FOR PRO•LINE, BUT I CAN PLAY TWO GAMES WITH POINT SPREAD?  

We are always looking at ways to enhance our sports games, and we've designed POINT SPREAD with the two event wager option. 

5. WHY DOES THE POINT SPREAD LOGO HAVE + AND – WHEN ALL POINT SPREAD RESULTS ARE IN THE NEGATIVE? 

The positive sign and negative sign in the logo are symbolic of the favoured and not favoured team on the event list. 

6. WILL THERE ALWAYS BE 12 EVENTS AVAILABLE FOR WAGERING?  

We always try to give our players as much choice as possible. With the number of events from each sports that can be played in any given week, we may not always be able to offer up to 12 events for a sport. 

7. WHY ARE THERE LIMITS ON POINT SPREAD SALES TO INDIVIDUAL CUSTOMERS?  

We must have various controls in order protect the financial integrity of POINT SPREAD. These controls include the limits on POINT SPREAD and PRO•LINE sales to individual customers, daily maximums for each retail account, and maximum payouts. We must be able to keep the financial risk at an acceptable level or we will not be able to offer sports wagering games. We know and appreciate that these limits can at times be difficult for players to understand. 

8. WHAT HAPPENS TO MY TICKET WHEN AN EVENT IS POSTPONED OR CANCELLED? 

Under POINT SPREAD rules, whenever an event offered for wagering is considered incomplete by the Corporation, the potential prize payout is reduced to the next lowest prize factor. 

9. WHY CAN'T I COMBINE SELECTIONS ON DIFFERENT SPORTS WHEN MAKING A POINT SPREAD WAGER? 

POINT SPREAD is designed to offer wagering on specific sports. Allowing for combinations of events from different sports would make the game unmanageable. Some sports, such as soccer, are not suitable to a POINT SPREAD wager as scoring is typically too close to be able to set a spread.   

While PRO•LINE allows for combining sports, all selections on a PRO•LINE wager must be correct to win unlike POINT SPREAD where players can win without having to be correct on all selections (e.g. for 9 correct selections out of 10, for 10 correct selections out of 11, etc.).   

NOTE: Although you cannot combine College football with either of the professional football leagues, you can combine American and Canadian professional football on one ticket.

See the most frequently asked PROPS questions.

1. CAN ALL TYPES OF CARDS BE PLAYED WITH THE SAME SELECTION SLIP?

No. There is a different selection slip for POOLS and PROPS. The POOLS slip allows players to 'box' up to four events per slip, saving the need to fill out multiple selection slips.

2. WHAT HAPPENS IF A PARTICIPANT/TEAM DOES NOT PLAY FOR PROPS?   

In general, an event may be cancelled if it is not an official event as defined by the OLG, or if the game on which the event is based, is considered incomplete.

For PROPS Cards, if a team does not play, the card is cancelled. If a participant does not play, the event is cancelled.

3. HOW ARE TIES HANDLED FOR PROPS?

For PROPS if the combined total points for the event is the same number as the over/under number, the event is considered a 'push' and the odds for that event for the over and under wager will be assigned an odds value of 1.00.

4. WHAT IS THE TOTAL PRIZE PAYOUT FOR PROPS? 

PROPS is designed to pay back 60 per cent of wagers on average, which is similar to PRO•LINE.

5. HOW MUCH CAN PLAYERS WAGER ON PROPS?

For PROPS, wagers can range from a minimum of $2 to a maximum of $100.

6. WHEN IS THE CUTOFF TIME FOR WAGERING?

The cut-off time will be the Close Date (which includes close day and time) that is posted on the Card, and will usually coincide with the start of the first event for any of the participants on the card.

7. HOW DO YOU PLAY PROPS? 

To play PROPS, you wager on selections from a Card of "Over/Under"- type of questions, such as whether a football team's passing yards in a game will be over or under a pre-set number. You may choose from three to six events on which to wager and the amount you want to wager. To calculate the potential payout of your wager, multiply the odds (as indicated by OLG) of each of your predicted event outcomes.

8. WHO SETS THE ODDS FOR EACH PROPS EVENT?

OLG sets the odds for each event, based on a variety of sources.

9. WHAT SPORTS ARE OFFERED FOR PROPS?

PROPS offers football, baseball and hockey.

10. ARE PROPS QUESTIONS ALWAYS THE SAME, AND HOW IS IT DETERMINED WHICH QUESTIONS TO USE?

For the most part OLG uses a standard set of PROPS questions, although others could be added.

11. WHAT DOES EACH OF THE PROPS ACRONYMS REPRESENT?

Longest Pass Complete
LongstPC
Interceptions
INTRCPNS
Rushing Yards
RushYD
Longest Rush
LngstRSH
Fumbles Lost
FUMBLost
Field Goals Made
FIELDGLM
Longest Field Goals Made
LngstFGM
Longest Punt Return
LngstPTR
QB Sacks Made
QBscksM
1st Half Points
FhalfPTS
2nd Half Points
ShalfPTS
Complete Pass
PassComp
Total Receptions
TotRecpt
Reception Yardage
RecYD
Passing Yards
PassYD
Stolen Bases
StlnBase
Strikeouts
Strkouts
Hits
Hits
Runs Batted In
RunBatIn
Pitches Thrown
PtchThrw
Flyouts
Flyouts
Groundout
Grndout
Left on Base
LftOnBas
Shots on Goal
SOG
Penalty Minutes
PIM
Hits
Hits
Goals
Goals
Assists
Assists
Saves
Saves
Faceoffs Won
FaceoffW
Blocked Shots
BlockedS
Giveaways
GiveAw
Takeaways
TakeAw

12. WHAT IS A “PUSH”?

If the combined total points for the event is the same number as the over/under number, the event is considered a 'push' and the odds for that event for the over and under wager will be assigned an odds value of 1.00.

Charitable Gaming

Learn more about OLG Charitable Gaming.

1. WHY IS OLG INVOLVED IN CHARITABLE GAMING?

There is strong commitment from across the charitable industry for a transformation. The Initiative was developed in collaboration with charities, through the Ontario Charitable Gaming Association; operators, through the Commercial Gaming Association Ontario; and government, through the Ontario Lottery and Gaming Corporation. By aligning efforts across the organizations, we can begin delivering a new entertainment experience to consumers to preserve and enhance revenue for local charities.

2. WHAT IS THE ROLE OF THE ALCOHOL AND GAMING COMMISSION OF ONTARIO (AGCO)?

The AGCO will retain its role as the regulator of OLG. Under the new model, the "conduct and manage" responsibility will reside with the OLG through contracts with commercial operators, charities and municipalities. The model supports OLG's ability to operate electronic charitable games under the Criminal Code. The new model offers tremendous opportunity for investment and a transformation of charitable gaming in Ontario.

3. WHAT NEW GAMES ARE OFFERED AT CHARITABLE BINGO & GAMING CENTRES?

The new lineup features the games such as electronic bingo, personal play on demand games and electronic and paper break open tickets.

4. HOW MUCH MONEY DO OLG BINGO GAMES GENERATE AND HOW IS THAT MONEY USED?

OLG's bingo business has generated more than $150 million for charities. In 2005, OLG introduced electronic bingo into six gaming centres across Ontario. OLG, in collaboration with the Ontario Charitable Gaming Association (OCGA) and Commercial Gaming Association Ontario (CGAO), has announced the Charitable Bingo & Gaming Revitalization Initiative – providing for the launch of new electronic and paper-based games in gaming centres on a province-wide basis.

*From September 2005 to March 2017, OLG Charitable Bingo & Gaming Centres have raised over $150 million for charity.

5. WHAT IS OLG DOING ABOUT PROBLEM GAMBLING?

OLG is strongly committed to upholding the public's best interest by delivering its products and services in a socially responsible manner. On March 31, 2005, the Corporation launched its Responsible Gaming Code of Conduct, a commitment to reduce the risk of problem gambling in Ontario. Through a series of initiatives, OLG is strengthening its corporate commitment, enhancing customer information and education programs and developing programs and policies that improve the gaming environment.

Learn More: Responsible Gaming; OLG Code of Responsible Gaming Conduct. Play.Smart

6. DOES OLG REGULATE OR LICENSE CHARITY BINGO EVENTS?

The licensing and regulation of charity bingo is a responsibility of the Alcohol and Gaming Commission of Ontario (AGCO).

Learn more at www.agco.on.ca.

7. WHAT IS THE MINIMUM AGE REQUIREMENT TO PLAY BINGO?

The age requirement is 18 years of age or older.

Must be 18 years of age or older to play. Government-issued identification may be required.

About OLG

Why we’ve been a global leader for over 40 years. 

1. WHERE DO LOTTERY PROCEEDS GO? 

All proceeds are paid into the Consolidated Revenue Fund for the Province of Ontario. OLG’s annual payments to the province have helped support provincial priorities including the operation of hospitals; problem gambling prevention and treatment; amateur sport; and local and provincial charities among other initiatives. For more information on the economic benefits of lotteries and other OLG gaming activities, please visit the  Economic Benefits section of our web site.

2. TO WHAT MINISTRY DOES OLG REPORT? 

OLG reports through a Board of Directors to the Ministry of Finance.

 

3. HOW DO I SUBMIT A COMPLAINT OR SUGGESTION TO OLG?

OLG's Customer Support is open seven days a week. You can call us at 1-800-387-0098 and follow the voice prompts. Alternatively, you can email us. All complaints or concerns regarding possible fraud or theft are forwarded to Investigative Services who is responsible to document and conduct a full review. 

4. WHAT ARE OLG INSTANT GAMES?

INSTANT games are quick, fun-to-play games of chance where probabilities determine winning and non-winning outcomes. The outcome of a game is determined by the system at the point of purchase and is not affected by the skill or judgement of the player.  

5. IS OLG ACCESSIBLE TO ONTARIANS WITH DISABILITIES? 

OLG is committed to advancing accessibility to OLG.ca pursuant to the Accessibility for Ontarians with Disabilities Act, 2005. This Act, and its regulations, lay the framework for the development of province-wide mandatory standards on accessibility in all areas of daily life. Although OLG.ca is not currently accessible to all with disabilities, OLG continues to work with its service providers to provide accessible gaming services and encourages the future development of accessible games.  

1. DO CASINOS CAUSE PROPERTY VALUES IN THEIR VICINITY TO DECREASE?

A 2011 report, which looked at the social and economic impact of gambling, found:

A total of seven studies have determined that new casinos have no impact on property values, while six other studies have found new casino development to be associated with increases in property values.

An earlier report in 2004 found that:

The presence of casinos drives up the price of both real estate and rental rates for personal and business accommodations in adjacent casino neighbourhoods.

OLG envisions gaming facilities that are designed to be part of a host community, complementing its surroundings both visually and commercially.

2. WHAT IS MODERNIZATION?

Modernizing lottery and gaming is about improving the customer experience, creating jobs in the industry, and increasing revenue for the Province of Ontario.

To achieve this, OLG is focusing on three key priorities:

  • Becoming more customer-focused. OLG needs to be where customers want them to be, providing the games they want to play.
  • Selecting qualified service providers for specific day-to-day operation of lottery and gaming. OLG will be looking to the private sector to help build and grow the lottery and gaming industry in Ontario.
  • Renewing OLG’s role in the conduct and management of lottery and gaming. OLG will become a leaner, more focused corporation, responsible for market management and important priorities like Responsible Gambling.

3. WHY DOES OLG NEED TO MODERNIZE?

OLG provides the largest source of non-tax revenue to the province, about $2 billion annually.

However, OLG’s current business model is not sustainable over the long term.

Advances in technology, changes to shopping patterns and demographics, and declining visits from the U.S. have all combined to threaten the industry and its contribution to the Province.

Times have changed, and modernization is about improving lottery and gaming in Ontario.

If OLG were to proceed on its current path, a minimum of $1 billion in public funds will be required to update its current services, and that would simply be an exercise in basic maintenance.

4. HOW WILL OLG’S ROLE CHANGE ONCE MODERNIZATION IS FULLY IMPLEMENTED?

OLG will continue its role in the conduct and management of lottery and gaming in Ontario.

Private sector service providers will manage some of the day-to-day operations of lottery and gaming facilities and OLG will focus on things like managing the market and Responsible Gambling. OLG will also continue to help Ontarians understand how revenue generated by gaming in Ontario benefits them.

5. HOW WILL MODERNIZATION CHANGE LOTTERY?

Eight million Ontarians play OLG lotteries every year, making it a very popular form of entertainment. OLG’s plan will help make it easier and more convenient for people to buy lottery tickets in Ontario.

6. WHAT OPPORTUNITIES DOES MODERNIZATION PROVIDE FOR COMMUNITIES HOSTING A GAMING SITE?

In 2013-14, OLG provided $132.5 million to municipalities that host OLG gaming facilities, including Resort Casinos and Charitable Gaming Centres.

Over the years, host municipalities have used revenue from OLG facilities to build infrastructure, invest in culture and create local jobs. For example:

In Ajax, the town used approximately $7.4 million in contributions from OLG Slots at Ajax Downs to help build a new state-of-the-art, LEED-certified (Leadership in Energy and Environmental Design) Operations Centre

In Innisfil, funds from OLG Slots at Georgian Downs were used by the town to help build a $40-million recreation complex, as well as other capital projects

In Hanover, the town used revenue it has received to invest in local culture – renovating its century-old theatre with new drapes, seats, air conditioning and more

1. DOES OLG HAVE GUIDELINE REQUIREMENTS FOR THE PUBLIC CONSULTATION PROCESS UNDERTAKEN BY A POTENTIAL HOST MUNICIPALITY?

A municipal council is required to seek public input into the establishment of a proposed gaming site.

The municipal council must give OLG, in writing, a description of the steps it took to seek public input and a summary of the feedback it received. In addition, the municipal council must pass a resolution supporting the establishment of the gaming site in the municipality and give a copy of the resolution to OLG. The purpose of this process is to ensure that every municipality is indeed a willing host to a gaming facility.

This is a legal requirement specified in the Ontario Lottery and Gaming Corporation Act, 1999 – Regulation 81/12.

2. WILL MUNICIPALITIES HAVE INFLUENCE OVER WHERE A CASINO IS BUILT IN THEIR BOUNDARIES?

OLG has taken a consistent approach for every potential and current host municipality. The approach has three basic steps:

  • Confirm municipal interest in each Gaming Zone
  • Choose the private sector operator
  • Work with the municipality and the private sector operator to determine the location

OLG has been clear from the outset that it will only locate gaming facilities in communities that want one.

The first step is for a municipality to pass a resolution formally indicating that it is interested in the option of allowing the entire area of a Gaming Zone within its boundaries to be considered for a potential gaming activity.

As part of this resolution, the municipality may indicate conditions of its approval, such as where the gaming site may – or may not – be located. The conditions must be reasonable and commercially viable, consistent with OLG’s legal responsibilities under the Criminal Code of Canada, and align with the government’s policy direction.

The second step is for OLG to choose the private sector operator through a fair and competitive process, which includes a Request for Pre-Qualification and a Request for Proposal.

The successful proponent would then need to work with the municipality on specifics about a gaming facility such as picking a preferred location – just as would happen with any major development.

Municipalities have a say in many of the aspects of any major development, including location, design, building height, density and more.

Before a new facility is built, there needs to be consensus from three parties: the municipality, the private sector operator, and OLG.

Once plans are finalized, the Minister of Finance must give his/her final approval.

3. CAN A MUNICIPALITY’S CONSULTATION PROCESS INCLUDE A REFERENDUM?

A municipality can seek public input in any manner it chooses, including a referendum or other forms of public consultation. However, a referendum is not required.

4. WHAT MUNICIPAL AND/OR PROVINCIAL APPROVALS ARE REQUIRED BEFORE A NEW GAMING FACILITY CAN BE BUILT?

OLG will not impose a gaming facility on a municipality that doesn’t support one.

The Ontario Lottery and Gaming Corporation Act, 1999, requires that a municipal council seek public input into the establishment of a proposed gaming site.

The municipal council must give OLG, in writing, a description of the steps it took to seek public input and a summary of the feedback it received. In addition, the municipal council must pass a resolution supporting the establishment of the gaming site in the municipality and give a copy of the resolution to OLG. The purpose of this process is to ensure that every municipality is indeed a willing host to a gaming facility.

As part of its resolution, a municipality may indicate conditions of its approval, such as where the gaming site may – or may not – be located. The conditions must be reasonable and commercially viable, consistent with OLG’s legal responsibilities under the Criminal Code of Canada, and align with the government’s policy direction.

The next step is for OLG to choose the private sector operator through a fair and competitive process, which includes a Request for Pre-Qualification and a Request for Proposal.

The successful proponent would then need to work with the municipality on specifics about a gaming facility such as picking a preferred location – just as would happen with any major development.

Municipalities have a say in many of the aspects of any major development, including location, design, building height, density and more.

Before a new facility is built, there needs to be consensus from three parties—the municipality, the private sector operator and OLG.

Once plans are finalized, the Minister of Finance must give his/her final approval.

1. THERE HAS BEEN A LOT OF MEDIA COVERAGE REGARDING LARGE LAS VEGAS-BASED CASINO OPERATORS BEING VERY INTERESTED IN BUILDING AND OPERATING RESORT-STYLE CASINOS IN ONTARIO. WILL THERE BE OPPORTUNITIES FOR LOCAL DEVELOPERS TO TAKE PART?

OLG is currently in the process of running a multi-stage, fair and competitive procurement process for all of its Gaming Zones.

The procurement process allows OLG to pre-qualify interested service providers against specific criteria, while ensuring the process is fair for all relevant stakeholders.

2. WHAT ASSURANCES WILL THERE BE THAT NEW GAMING FACILITIES WOULD BE DESIGNED WITH THE BEST INTERESTS OF THEIR HOST COMMUNITIES IN MIND?

OLG envisions new gaming facilities that complement their surroundings both visually and commercially.

The successful proponent would need to work with the municipality on specifics about a gaming facility such as picking a preferred location – just as would happen with any major development.

Municipalities have a say in many of the aspects of any major development, including location, design, building height, density and more.

Before a new facility is built there needs to be consensus from three parties: the municipality, the private sector operator, and OLG.

Once plans are finalized, the Minister of Finance must give his/her final approval.

1. HOW WILL OLG SELECT A SERVICE PROVIDER FOR ITS CURRENT AND/OR POTENTIAL NEW GAMING SITES? WILL OLG CONSIDER A FRANCHISE OPERATION AS A POTENTIAL OPERATOR OF A GAMING FACILITY SITE?

OLG is currently conducting a multi-staged fair and competitive procurement process to select regulated private sector service providers for its gaming sites.

OLG issued a Request for Information (RFI) for Land-based Gaming, which was open from May 17, 2012 to July 4, 2012. The RFI solicited input from industry experts in a number of areas, including the viability of different locations for potential gaming facilities.

The RFI process was followed by the launch of OLG’s Request for Pre-Qualification (RFPQ) process.

The RFPQ process enables OLG to pre-qualify potential service providers based on their ability to operate a gaming facility to OLG’s standards. OLG will then issue a Request for Proposal (RFP) to the pre-qualified vendors requesting formal bids. OLG has released RFPs for lottery and the East Gaming Bundle.

Once the RFP process is complete, OLG will select the service providers.

OLG is following the Government of Ontario’s procurement guidelines to ensure that the process is fair and competitive. Throughout the procurement process, OLG has engaged the services of a Fairness Monitor to provide oversight and advice to support integrity and fairness.

2. WILL OLG HAVE A ROLE IN OPERATING A NEW CASINO OR WOULD IT BE SOLELY UP TO THE PRIVATE SECTOR?

OLG will continue to conduct and manage lottery and gaming in Ontario. OLG will retain responsibility for all critical decisions related to the operation of gaming, including:

  • Strategic Planning
  • Financial Management
  • Customer Management
  • Service Provider Management
  • Gaming Service/Product Offering
  • Information Technology
  • Risk Management
  • Market Management

OLG will also continue to prevent and mitigate the effects of problem gambling through its Responsible Gambling program.

3. HOW WILL OLG COMPENSATE A PRIVATE SECTOR SERVICE PROVIDER FOR RUNNING A GAMING FACILITY?

OLG expects to pay private sector service providers based on a combination of a base fee and a percentage of gaming revenue generated at a site.

The percentage of revenue provided to the service provider will vary based on the revenue generation potential and cost structure of the site, as well as asset ownership.

4. HOW WILL OLG ENSURE THAT A PRIVATE SECTOR SERVICE PROVIDER UPHOLDS RESPONSIBLE GAMBLING STANDARDS?

OLG will require all service providers to follow its Responsible Gambling standards.

In addition to mandated compliance with AGCO regulations, Operator Service Agreements will include detailed Responsible Gambling terms.

5. HOW WILL OLG ENSURE A SERVICE PROVIDER ADHERES TO THE SAME LEVEL OF ACCOUNTABILITY THAT EXISTS AT OLG’S FACILITIES TODAY?

OLG will continue to conduct and manage lottery and gaming in Ontario. OLG will retain responsibility for all critical decisions related to the operation of gaming, including:

  • Strategic Planning
  • Financial Management
  • Customer Management
  • Service Provider Management
  • Gaming Service/Product Offering
  • Information Technology
  • Risk Management
  • Market Management

OLG will also continue to prevent and mitigate the effects of problem gambling through its Responsible Gambling program.

6. HOW WILL OLG HOLD A PRIVATE SECTOR SERVICE PROVIDER ACCOUNTABLE FOR CASINO REVENUE TO ENSURE IT DOES NOT HIDE REVENUE FROM THE GOVERNMENT?

OLG will continue to conduct and manage lottery and gaming in Ontario and will retain responsibility for all critical decisions related to the operation of gaming.

OLG expects to pay a service provider based on a combination of a base fee and a percentage of gaming revenue generated at the site. The percentage of revenue provided will vary based on the revenue generation potential and cost structure of the site, as well as asset ownership.

Operating agreements will be explicit in the roles and responsibilities of the service providers and OLG.

7. HOW DID OLG DETERMINE WHERE TO PUT GAMING ZONES?

To determine gaming zones across the province, OLG used a Gravity Model – a business tool commonly used for modeling supply and demand within a given geographic area. The model looked at a number of factors to determine where there is maximum customer demand for a gaming facility. These factors included:

  • Proximity of a gaming site to other gaming facilities
  • Proximity of a gaming site to current and potential customers
  • Distance a customer is willing to travel to reach a gaming site

Using these factors, the Gravity Model identified specific geographic areas where gaming sites could be successfully established without competing with each other for customers. OLG then drew borders around these areas to form gaming zones.

1. WOULDN’T A CASINO INTRODUCE ADDITIONAL CRIMINAL ACTIVITY TO ITS HOST MUNICIPALITY?

There is no clear evidence that gaming expansion results in an increase in crime rates.

Mayors in all 23 host municipalities have indicated to OLG that there is no correlation between gaming in their communities and crime rates.

In fact, some of these mayors have anecdotally indicated that the increased security presence resulting from casinos has helped lower levels of criminal activity.

In Windsor, data from the Canadian Centre for Justice Statistics, Statistics Canada, shows that incidents of crime went down approximately 30 per cent between 1998 and 2010. Casino Windsor (now Caesars Windsor) opened in 1994.

Two recent studies in Alberta found no significant statistical relationship between gambling and crime.1,2

A media report in 2012 trying to connect crime to the OLG Slots facility at Woodbine Racetrack actually found that fears related to loan sharking, prostitution, traffic flow and parking never materialized.

Sources:

1) The Social and Economic Impacts of Gambling. Williams, Rhym and Stevens (2011). Final Report Prepared for the Canadian Consortium of Gambling Research. www.gamblingresearch.org/download.php?docid=11322

2) Socio-Economic Impacts Associated With the Introduction of Casino Gambling: A Literature Review and Synthesis. By Rhys & Williams (2004). Alberta Gaming Research Institute. www.uleth.ca/dspace/handle/10133/407

2. ISN’T $6 OF SOCIAL COSTS CREATED FOR EVERY $1 GENERATED BY A CASINO?

Independent studies don’t support this assertion. A 2011 report, The Social and Economic Impacts of Gambling, which was presented to the Canadian Consortium of Gambling Research, determined that there is currently no reliable way of attaching a monetary value to the social costs of gambling.3 Furthermore, Earl Grinols’ 2003 study, which claimed that $6 of social costs are created for every $1 generated by a casino, failed to:

  • Consider the limitations of conclusions based on problem gamblers’ self-reported expenditures
  • Account for casinos’ benefits to their local economies

The study also painted an inaccurate portrayal of crime statistics, and didn’t take into account other mental health and addictions issues that could contribute to negative consequences suffered by problem gamblers.

Source:

3) The Social and Economic Impacts of Gambling. Williams, Rhym and Stevens (2011). Final Report Prepared for the Canadian Consortium of Gambling Research www.gamblingresearch.org/download.php?docid=11322

3. DON’T CASINOS ATTRACT LOWER EDUCATED PATRONS WITH SMALLER INCOMES? AREN’T THEY A TAX ON THE POOR?

OLG casinos attract a broad customer base and OLG does not target lower-income groups.

In fact, according to a Harris Decima market survey, nearly 50 per cent of OLG slot and casino players had household incomes of more than $75,000 in 2011.

By comparison, in the general population of Ontario, 39 per cent of the population makes over $75,000 a year.

1. WON’T EXPANDING OLG’S CASINO BUSINESS ALSO EXPAND PROBLEM GAMBLING IN ONTARIO?

Ontario dedicates more funding to Responsible Gambling than any other jurisdiction in North America – over $50 million in 2012-13. This is expected to increase once modernization is completed.

Responsible Gambling is, and will continue to be, a key focus for OLG. In fact, as lottery and gaming has evolved, it has become a central pillar of its business.

Responsible Gambling is engrained in OLG’s corporate culture for all employees. OLG works with the Centre for Addiction and Mental Health to provide employee training that focuses on recognizing potential problem gambling behaviours and learning how to respond to them.

Last year, eight million Ontarians played the lottery at least once and 2.7 million paid a visit to one of OLG’s gaming facilities.

OLG provides a form of entertainment and wants customers to use only an affordable portion of their disposable income to play its games.

Gambling is an activity that always has the potential to result in problem behaviour for a small portion of the population. Approximately 3.4 per cent of adult Ontarians have a severe or moderate gambling problem.

OLG does not want or need problem gamblers at its facilities.

That’s why OLG seeks to prevent problem gambling from occurring in the first place and provide a bridge to assistance for those who need it.

2. HOW DOES OLG PREVENT PEOPLE WITH GAMBLING ADDICTIONS FROM PLAYING AT ITS FACILITIES?

All of OLG’s gaming sites have Responsible Gambling features, including:

  • Responsible Gaming Resource Centres, with staff from the Responsible Gambling Council at eight locations
  • Mandatory training for all front line and management staff
  • Facial recognition technology to support self-exclusion

OLG is also currently exploring new design features to support its Responsible Gambling priorities, such as:

  • Encouraging all players to set time and money limits on slot machines
  • Using natural lighting
  • Placing ATMs in a way that is sensitive to Responsible Gambling concerns
  • Providing additional clocks at every OLG facility

OLG also offers a range of information and education tools to promote Responsible Gambling and to help players understand how games work.

3. DOESN’T BEING OPEN FOR 24 HOURS INCREASE THE NUMBER OF PROBLEM GAMBLERS?

OLG’s casinos and slot facilities are part of a community’s tourism industry and are open to provide entertainment to local residents and visitors. These operating hours are standard within the gaming industry and are based upon customer demand for this form of entertainment.

As part of OLG’s Responsible Gambling initiatives, clocks are present on the gaming floor at every facility. OLG encourages all players to set a time and dollar limit on their play to ensure they are playing for entertainment purposes.

4. ISN’T OLG’S MANDATE TO PROVIDE MAXIMUM DOLLARS TO THE PROVINCE? ARE YOU REALLY IN THE BUSINESS OF TURNING CUSTOMERS AWAY?

OLG needs a sustainable player base, which means working to broaden its appeal to a large number of people – not a small number of problem players.

OLG provides a form of entertainment and wants customers to use only an affordable portion of their disposable income to play its games.

That’s why OLG seeks to prevent problem gambling from occurring in the first place, and provide a bridge to assistance for those who need it. Through initiatives like knowyourlimit.ca, OLG educates players about the myths and facts of the games they play and how to manage their own play habits.

5. AREN’T 35 PER CENT OF OLG’S CASINO AND SLOT REVENUES ACTUALLY GENERATED BY FIVE PER CENT OF GAMBLERS?

The data is very limited for these types of studies.

OLG seeks to build a sustainable player base that spends only an affordable portion of its disposable income on gaming as a form of entertainment.

OLG is currently building a data analytics program. While it will not diagnose gambling problems, it will help players by telling them when their patterns of play have changed, and give them information and options to consider.

1. WHAT IS PLAYSMART? 

PlaySmart is OLG’s gambling education and support program, providing players with facts about the games they play, tips to keep gambling fun, and support resources if it’s not. Learn more at PlaySmart.ca.

2. HOW IS OLG COMMITTED TO GAMBLING EDUCATION AND SUPPORT SERVICES? 

OLG wants its players to make informed choices when gambling. Through PlaySmart, we aim to teach players how our games work and encourage positive play habits like setting time and money budgets.

For those with concerns about their gambling, we also provide access to free support resources and the ability to self-exclude from gambling.

3. HOW DOES OLG HELP ME MANAGE MY GAMBLING? 

OLG features My PlaySmart Tools for setting personal time and money budgets, understanding your play habits, and taking breaks from playing online.

Learn more about My PlaySmart Tools.

4. WHAT SAFEGUARDS DO YOU HAVE TO HELP PREVENT UNDERAGE PEOPLE FROM PLAYING? 

OLG takes a strong stance against underage gambling. Our strict identity verification process helps ensure that registration is restricted to eligible adults living in Ontario.  

Visit the YMCA’s Youth Gambling Awareness Program website for information on preventing underage access, as well as warning signs of youth gambling and support for parents.   

5. WHAT IS OLG’S POLICY REGARDING ALCOHOL? 

OLG requires that players acknowledge upon login that they are not under the influence of alcohol or any other substance that may impair their judgment. This is to help ensure that players are able to make clear decisions so that their gambling remains safe and fun.  

If you are concerned that alcohol use is affecting your gambling behaviour or the behaviour of someone you know, please contact OLG Player Support via the Contact Us page. If you disclose to OLG that you are intoxicated or impaired, we will log you out of your account and encourage you to wait before returning to gamble on OLG. 

6. WHAT IS A 7-Day DEPOSIT LIMIT? 

Your 7-Day Deposit Limit helps you set and stick to your play budget by limiting how much you can deposit over a rolling 7-day period. Setting your deposit limit will not automatically add funds to your account. Increases to your 7-Day Deposit Limit will go into effect seven days after the change is made. Decreases are effective immediately.  

7. DO I HAVE TO SET A 7-Day DEPOSIT LIMIT?

Setting your 7-Day Deposit Limit is mandatory on OLG.ca and helps you keep gambling fun by avoiding overspending. Set your limit based on how much you can comfortably afford to spend on gambling each week as a form entertainment. 

8. WHAT ARE CASINO LOSS LIMITS AND HOW ARE THEY CALCULATED? 

Your Casino Loss Limit is the maximum amount you can lose from your starting balance in a chosen time period (daily, weekly or monthly). This amount refers to your net loss, calculated after winnings. Once the Casino Loss Limit is reached, you can no longer gamble for real money during the specified period. OLG will not allow you to make a wager that could potentially exceed your Loss Limit. Casino Loss Limits are checked on every bet including subsequent bets in a game round. For example, if a split or double in Blackjack could exceed your loss limit, you will not be able to place the bet. Lottery product purchases do not count towards this Limit.  

Here’s an example: You begin the day with $20 cash in your account and have set yourself a $10 Daily Loss Limit. Through the course of play, you win $5, making the total cash amount in your account $25. You then lose $10, giving you total cash balance of $15. Your net loss for the day is still only $5, so you can continue playing. If your next wager results in a further loss of $5, you will have reached a net loss of $10, which is your Daily Loss Limit, and you won’t be able to continue.

Any funds that you deposit during the time period are not counted towards this net, so depositing more money isn’t going to stop you from hitting your Casino Loss Limit. Increases in Casino Loss Limits go into effect seven days after the change is made. Decreases are effective immediately.

If a wager is voided and returned to your Player Account, it may allow you to exceed a Casino Loss Limit (or Lottery Spend Limit) in the amount of the returned wager.

9. WHAT IS A LOTTERY PURCHASE LIMIT?

Setting your Lottery Purchase Limit helps you set and stick to your play budget by limiting how much you can spend (daily, weekly, or monthly) on lottery products.

If the limit is increased, the original limit stands until the end of the ‘cooling off’ period and every time this limit is increased the ‘cooling off’ period is extended by an additional 7 days. Decreasing your Limits will take effect immediately.  

10. WHAT IS THE DIFFERENCE BETWEEN A 7-Day DEPOSIT LIMIT AND A CASINO LOSS LIMIT? 

Your 7-Day Deposit Limit is the maximum amount that you can deposit into your OLG account each week. It’s an amount you set yourself, and you don’t need to deposit the full amount each week unless you want to. Your Casino Loss Limit is the highest amount that you’re willing to lose during a specific period (daily, weekly, monthly).     

11. WHAT IS A PLAYING TIME REMINDER?

A Playing Time reminder allows you to set a reminder for a self-determined amount of time, that will notify you when you’ve spent that amount of time playing casino games on OLG.ca. It can be easy to lose track of time when you’re having fun, and a Playing Time Reminder can provide a helpful in-game prompt.

Your Playing Time will begin counting down when you start the first casino game of your session, and continues whether you start a new game, or simply view web pages. In other words, the Playing Time does not pause when you exit a game.

Although the time limit for a Playing Time Reminder will continue even if you’ve exited a casino game, you typically will not receive a notification that the timer has elapsed while you are outside a casino game or if you subsequently start a new casino game after the timer has elapsed.

Some casino games will provide you a prompt retroactively, but not all. To receive your Playing Time Reminder, you must be in a game when you reach your set time. Once received, you can decide to stop playing or continue.

12. HOW ARE TIME FRAMES CALCULATED IN MY PLAY CUSTOMIZER? 

My Play Customizer allows you to set your Daily, Weekly and Monthly Lottery Purchase Limit, Daily, Weekly and Monthly Casino Loss Limit, and 7-Day Deposit Limit. For the purpose of the Lottery Purchase and Casino Loss Limits, a day is 12:00 AM to 11:59:59 PM. Weekly and monthly durations refer to calendar weeks (Monday to Sunday) and calendar months. For the 7-Day Deposit Limit, the limit is based on a rolling 7-day period, so that you can never deposit more than your limit within a 168-hour time period.

The Playing Time Reminder is calculated over the course of a single login session—from the time you first launch a casino game, until you log out.

13. WHAT IS MY PLAY HISTORY? 

My Play History provides you with information about your play patterns and behaviours to identify any habits that might be affecting your fun. This way, you can recognize changes in your play that might indicate that you’re at higher risk for developing a gambling problem.  

We encourage you to take the My Play Profile Quiz within My PlaySmart Tools to reveal your level of gambling risk. It’s a great way to help understand your Risk Profile.  

14. WHAT ARE my PLAY BREAKS? 

A Play Break is a time period that you choose in which you’ll be unable to play casino games, purchase lottery products or deposit funds into your account. Play Breaks can range in duration from one day to three months.  

While on a Play Break, you will not be able to log in or access any part of your account. Any lottery subscriptions and marketing emails will be temporarily paused.

15. WHAT IS SELF-EXCLUSION? 

Self-Exclusion is a voluntary program that provides you with the opportunity to stop gambling on OLG for a length of time that you choose (six months to indefinite). If you participate, you commit to avoid logging on to OLG.ca for the duration of your Self-Exclusion term. When you take this step, your contact information is removed from all OLG marketing lists and any cash balance in your OLG.ca account is returned to you.  

If you opt to self-exclude, it’s because you feel that it’s no longer in your best interest to keep gambling. More information about OLG’s program can be found on the Self-Exclusion page.  

16. DOES OLG SELF-EXCLUSION APPLY AUTOMATICALLY TO LAND-BASED SLOTS AND CASINOS IN ONTARIO? 

No, it doesn’t. OLG.ca’s Self-Exclusion program applies to all of its games, including lottery, offered on OLG. If you’re currently self-excluded from OLG casino and slots gambling, you are ineligible to register or play on OLG. However, if you register for Self-Exclusion from OLG, you will not automatically be self-excluded from OLG slots and casinos in Ontario.   

If you wish to register for land-based Self-Exclusion you can find more information here or by contacting Player Support 24/7 by telephone at 1 855 978 7529.  

17. WHO CAN I CONTACT IF I’M WORRIED ABOUT MY GAMBLING? 

If you’d like to talk with someone immediately for support with gambling issues, call CONNEXONTARIO at 1-866-531-2600 or visit www.connexontario.ca to chat online 24/7. 

Vendors

Find answers for prospective and current OLG vendors.

1. WHEN DO I KNOW THAT I HAVE A COMMITMENT FROM OLG?

Only the OLG Procurement Department is authorized to commit to any vendor. A purchase order will be submitted to the vendor from the Procurement Department at time of purchase.

THE FOLLOWING QUESTIONS AND ANSWERS RELATE TO ALCOHOL AND GAMING COMMISSION OF ONTARIO (AGCO) REGISTRATION.

1. I AM CONSIDERING REGISTERING WITH THE AGCO. HOW DO I KNOW THE GAMING FACILITIES WILL NEED/USE MY TYPE OF GOODS AND/OR SERVICE?

Potential vendors are always encouraged to contact the OLG Procurement Department prior to registering with the AGCO to inquire as to what the facilities' needs may be and if there are already vendors of record in place.

2. ONCE REGISTERED WITH THE AGCO, AM I GUARANTEED BUSINESS WITH OLG?

There are no guarantees that vendors will be given business because they have registered with the AGCO. To learn about business opportunities with OLG, please visit MERX Public Tender's website, www.merx.com/olg or contact the Procurement Department at 705-946-6645.

3. WHAT DO I DO IF THE STRUCTURE, ADDRESS OR NAME OF MY BUSINESS CHANGES?

It is the vendor's responsibility to notify the AGCO in writing of all changes to the company within five (5) business days. The AGCO will advise you as to whether or not there is a fee to make these changes to your registration.

4. WHAT HAPPENS IF MY LICENCE EXPIRES?

It is the responsibility of the vendor to ensure that the licence with the AGCO does not expire. An invoice is generated from the AGCO approximately 60 days prior to the expiration date. If your licence expires, you will have to completely re-apply and wait the initial registration time again. During that time OLG will not be able to do business with your company.

IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT THE VENDOR COMPLIANCE DEPARTMENT AT 705-946-6996.

Careers

Safety and Security

1. HOW IS OLG PROTECTING MY INFORMATION? 

At OLG, we are committed to protecting your personal information in accordance with applicable privacy laws, including Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA). For more information on this, please refer to our Privacy Policy.  

In addition, we will deploy leading edge technology and relationships with experienced partners to harness regular improvements for ongoing security and best practices in information security.  

2. WHAT ARE COOKIES?

Cookies are small pieces of data which are stored by a website through your browser. They are there to improve your online experience, such as allowing you to browse web pages faster or remember your preferences and your navigation history (i.e., the web pages you have recently visited). Rest assured, cookies typically cannot carry viruses or install malware or other malicious software onto your computer.  

For more information on this, please refer to our Privacy Policy.  

3. HOW DO YOU USE COOKIES? 

OLG uses two types of cookies:  

·         Session (temporary) cookies  

·         Persistent (longer-term/continuing use) cookies.  

Session cookies are used only during your online session and expire when you close your browser. Persistent cookies are stored on your hard drive for longer periods and used if you want us to remember information about your Web preferences (e.g., preferred language). They help us improve your experience by allowing us to make the content you view more relevant.  

For more information on this, please refer to our Privacy Policy.  

4. DO I NEED TO ACCEPT COOKIES? 

No, but while you are not required to enable them to use the site, using cookies at OLG.ca will improve your experience. If you would like to stop accepting cookies, please check your browser settings. 

5. HOW LONG WILL OLG KEEP MY INFORMATION? 

We retain your personal information in accordance with OLG’s retention schedule. 

6. HOW WILL MY INFORMATION BE USED? 

OLG will use your personal information only for those purposes permitted by law or as required in the administering and managing of your account and the internet gaming program. Some examples of how your information will be used include: 

  • Validating your identity and location 
  • Communicating with you regarding Internet Gaming, including marketing, and other related purposes (unless you elect not to receive this information) 
  • Receiving and processing payments from your financial institution 
  • Determining your preferences concerning gaming activities (e.g., responsible gaming controls) 
  • Processing any inquiries or complaints 
  • Ensuring the Internet Gaming platform operates effectively 
  • Meeting provincial and federal reporting requirements  

For more information on how we use your personal information, please refer to the Notice of Collection found on any page where we ask you to fill in information and/or our Privacy Policy.  

Still have questions?

Call the OLG Support Centre

1-800-387-0098

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