frequently asked questions

Self-serve lottery is a machine that sells lottery tickets using a secure self-checkout process. Self-serve lottery provides customers with a convenient way to buy lottery tickets while still ensuring they can play responsibly. 

Select INSTANT tickets (e.g. Crossword, Bingo, etc.) and draw-based lottery tickets (e.g. LOTTO MAX, LOTTO 6/49, LOTTARIO, etc.) are sold on self-serve lottery terminals.  

Sports products and WATCH 'N WIN games (e.g. Poker Lotto, Wheel of Fortune, etc.) are currently not available on self-serve lottery.

Yes, you can check your ticket by scanning your ticket on the machine where indicated.  A message will appear on screen, informing you of your results.

All draw based games (i.e. LOTTO MAX, LOTTO 6/49) and INSTANT tickets (i.e. Bingo, Crossword, etc.) can be checked. Sports tickets, QUICKTICKET, Gift Cards or e-coupons are not supported at this time.  

Self-serve lottery terminals have the same operational hours as our current lottery terminals, subject to each location's business hours. Check our terminal hours and information here.

Anyone under 18 years old is restricted from participating in an OLG lottery, including purchasing a lottery ticket. To purchase a lottery ticket through self-serve lottery, an ID scan is required to verify the player is over the age of 18.   

OLG trains retailers in using self-serve lottery that include controls for mitigating access by minors.

Self-serve lottery terminals have a customer-friendly interface and a Help screen to guide customers throughout the entire process. The basic steps are:

1. Touch screen to start; 
2. Scan your ID; 
3. Select your tickets; 
4. Pay through the checkout option.  

Currently only debit or credit cards are accepted. This includes debit and credit cards stored in Google Wallet and Apple Pay. Cash transactions are not available.  

The self-serve lottery machines limit the value of tickets a player can purchase in a single session to $300.00.  

Yes, the self-serve lottery terminals touch screen includes game information icons that customers can select to learn more about the games available for sale.  

Customers will be able to scan valid Ontario Driver’s Licences and Ontario Photo ID cards (as well as other North American Drivers’ Licences) for age verification.

No customer information is captured or stored when scanning.  

If you did not receive the product you paid for, please call OLG at 1-844-842-6464. This number is posted directly on the front of the self-serve lottery terminal and is available 24 hours a day, 7 days a week.  

Customers should call OLG at the number on the front of the self-serve lottery terminal (1-844-842-6464) if they have any payment processing issues. This number is available 24 hours a day, seven days a week.  

The self-serve lottery terminals will follow standards in the OLG Technical Accessibility Guidelines.

Accessibility features include:

• A flip screen option to move options at the top of the screen to the bottom; 
• The use of an AODA Navigational Keypad; 
• Adjustable headset volume control, via an audio jack; and, 
• QR code display.  

No, the new self-serve lottery terminals will not replace existing lottery terminals or INSTANT ticket trays at current lottery retailers. They will add to the retail experience by providing a more convenient option for customers.