Self-Exclusion Program

If you want to pause your gambling for at least six months, or stop for even longer, this program is here to support you.

What is Self-Exclusion?

Self-Exclusion is a voluntary and confidential program that gives anyone the opportunity to take a break from gaming. 

The decision to self-exclude is an important one.  As part of OLG’s efforts to support your choice, you will not be permitted access to gambling sites.

Is Self-Exclusion Right for Me?

People who register feel that it is not currently in their best interest to keep gambling. Consider Self-Exclusion if:

  • Gambling is stressing your finances, health or relationships
  • Stopping or taking an extended break will help you feel more in control
  • You want to commit to changing your gambling habits

Because Self-Exclusion is voluntary, the decision to register is entirely up to you. 

How Do I Register for Self-Exclusion?

Registering for Self-Exclusion varies depending on the type of Self-Exclusion program you choose. Once registered, you’ll be provided with information about additional resources available to you in your community.

Type of Self-Exclusion Applies to: How to Register
Online Gaming OLG.ca only *Visit Self-Exclusion under your account.
Casino  All Ontario casinos and OLG.ca

 

Call OLG Support Centre 1-800-387-0098 or ask a Casino staff member on-site.

 
Charitable Bingo & Gaming All OLG Charitable Bingo & Gaming Centres

 

Call OLG Support Centre 1-800-387-0098 or ask a Charitable Bingo & Gaming Centre staff member on-site.
All of the above All Ontario Casinos, Charitable Bingo & Gaming Centres and OLG.ca  Call OLG Support Centre 1-800-387-0098 
See list of Community Partners that offer support services.

* Internet Gaming Self-Exclusion is for OLG.ca only and does not prevent you from visiting casinos, other internet gambling sites, or Charitable Bingo & Gaming Centres. To self-exclude from OLG.ca without an OLG account, register for Casino Self-Exclusion.

How Long Does Self-Exclusion Last?

You can choose the time frame that best suits you. You have the choice of: 

  • 6 months, 1 year or indefinite for Casinos or Charitable Gaming Centres; and,
  • 6 months, or 1, 2, 3, 4 or 5 years for OLG.ca

 

How Does OLG Support Me Through Self-Exclusion?

If self-excluded only from OLG.ca, you won’t be able to log in.

You will also be ineligible to play on OLG.ca.

If self-excluded from Charitable Bingo & Gaming, you won’t be permitted to enter any Ontario Charitable Bingo & Gaming Centre or eligible to win prizes.

You will also be removed from OLG marketing lists and provided with information to support your commitment to self-exclude.

What happens when my term is complete?

You may reqest to return to gambling or choose to extend your Self-Exclusion once your term is complete.

Facial Recognition at ontario casinos

How does Facial Recognition work? 

During registration for Casino Self-Exclusion, your facial image will be taken, uploaded to a secure database, and used for comparison to faces captured by designated Facial Recognition cameras at casinos.  Facial recognition is a tool, used by casinos to assist in detection to support individuals in the Self-Exclusion program.

The facial recognition system uses an algorithm to determine potential matches to people registered in the Self-Exclusion program. A designated casino staff member will compare potential matches identified by the system’s casino cameras, with the images of the Self-Exclusion program participants in the database. If the images are determined to be a match, an attempt to locate the individual will be made and they will be escorted off the premises.

What about privacy?

Images of customers are captured and analyzed by the system when they cross designated target zones at all Ontario casinos.  However, if a face is not identified as a match by this system, the image will not be stored.

When a match is determined, the captured image is securely stored, consistent with OLG’s data retention policy and privacy principles outlined by The Office of the Information and Privacy Commissioner of Ontario.

Why do we use facial recognition?

Self-Exclusion is not a policing program. It is a voluntary self-help program supported by OLG. Facial recognition technology enables OLG to support players who have made the commitment to self-exclude by creating a way to discourage them from returning to gambling sites.

Reinstatement/Return to Play

Once you’ve completed your Self-Exclusion term, you will need to make a request if you wish to start playing again. Requesting to reinstate varies depending on the type of Self-Exclusion you are registered for:

casinos

Write to a Casino Security Manager requesting to reinstate.

Charitable Bingo & Gaming

Write to:
OLG Charitable Gaming Self-Exclusion Program Coordinator
70 Foster Drive, Suite 800
Sault Ste. Marie, On
P6A 6V2

Email charitablegamingSE@olg.ca

Online Gaming at OLG.ca

Call OLG Support Centre 1-855-978-7529

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