My PlayBreak logo

When players want a break from gambling, My PlayBreak helps keep them on track. This new tool emphasizes personal choice as a positive way forward.

 

 

What is My PlayBreak?

My PlayBreak is a Self-Exclusion Tool from OLG. My PlayBreak is a voluntary tool that makes it easier to take a break from gambling. 

The decision to take a break is an important one. As part of OLG’s efforts to support those who register, players will not be permitted to log in to any OLG Internet Gaming websites if they register for Casinos or OLG.ca and they will not receive any promotional or marketing communications while they are on a break.

When to consider My PlayBreak

While only you can truly know what’s right for you, players of all kinds sometimes find themselves at the same crossroads. Whatever their unique circumstances may be, people who use a tool like My PlayBreak often feel it’s in their best interest to take a break from gambling. 

My PlayBreak might be right for you if:

  • Gambling has stopped being as enjoyable
  • Your finances, health or relationships are being affected
  • You feel like you could use more control
  • You’re ready for a change

My PlayBreak features

Flexible terms & commitment times

Sometimes it can be easier to try something out on a shorter term, before making a longer commitment. That’s why players can choose the length of time they’d like to take away from gambling.

Casino & Charitable Gaming Centres

  • 3 months
  • 6 months
  • 1, 2, 3, 4, 5 years

Players taking a break from casinos will not be able to visit any Ontario Casino or play on OLG.ca for the duration of their break. Similarly, players taking a break from Charitable Gaming Centres won’t be able to visit any Charitable Gaming Centre in Ontario.

OLG.ca

  • 1 day
  • 1 week
  • 1, 2, 3, 6 months
  • 1, 2, 3, 4, 5 years

Players taking a break from OLG.ca won’t be able to access their OLG.ca account.

A break from gambling promotions

A break in communication can go a long way. That’s why players who take a break from Casinos or Charitable Gaming Centres will also be removed from OLG marketing lists, until they opt back in to receive them.

During short breaks of 1 day to 3 months from OLG.ca, all communications and lottery subscriptions will be paused. For longer breaks, communications and subscriptions will be cancelled until the player opts back in to receive them.

 

Facial Recognition at Ontario Casinos  

Facial recognition is a technological tool, used by casinos, to assist in detection to support individuals during their enrollment in the My PlayBreak program. During registration in My PlayBreak for casinos, your facial image will be taken, uploaded to a secure database, and used for comparison to faces captured by designated Facial Recognition cameras at casinos. Facial recognition images are securely stored, consistent with OLG’s data retention policy and privacy principles.

Ongoing support

Players who’ve registered for My PlayBreak can opt in to receive check-in calls from the Responsible Gambling Council and can also contact the OLG Support Centre at 1-800-387-0098 for further information and support. 

Players who’ve registered for My PlayBreak with OLG.ca can call OLG Player Support at 1-855-978-7529 or chat online here.

See list of Community Partners that offer support services

Getting started

My PlayBreak offers players the support they need to step away from Casinos, OLG.ca or Charitable Gaming Centres for a set period of time. If you, or someone you know, are ready to register with My PlayBreak, we’re ready to help. Here’s how it works:

1. Make a registration request

A player requests to use the My PlayBreak tool. A registration request can be started through the following ways, depending on what type of gambling you are taking a break from. 

Casino
Call the OLG Support Centre at 1-800-387-0098, ask a staff member on-site or speak to a Service Coordinator at a PlaySmart Centre.
Charitable Gaming

Call the OLG Support Centre at 1-800-387-0098 or ask a staff member on-site.

 

 

OLG.ca

Click the My PlayBreak tab under My Account on OLG.ca or call OLG Player Support at 1-855-978-7529.

 

2. Select a term duration

Casino and Charitable Gaming Centres
• 3 months          • 6 months          • 1, 2, 3, 4, 5 years
OLG.ca
• 1 day    • 1 week    • 1, 2, 3, 6 months    • 1, 2, 3, 4, 5 years

3. Review and agree to terms and conditions

Players will also need to review and agree to My PlayBreak terms and conditions. This will include player obligations, liability release and whether or not they’d like to receive check-in calls. Each term has its own set of conditions, as outlined in the following chart:

Type of breakDurationParticipants will
Casino & Charitable Gaming Centres3 months – 5 years
  • Review and agree to terms and conditions
  • Have the option to receive check-in call from the Responsible Gambling Council
  • Have their photo taken
  • Receive a copy of registration and list of treatment services
OLG.ca

1 day – 3 months

 

 

 

 

6 months and longer

 

 

  • Receive a link to treatment services

 

 

 

  • Have the option to receive check-in call from the Responsible Gambling Council
  • Review and agree to terms and conditions
  • Receive a copy of registration and list of treatment services

 

How to renew your break

After some time away from gambling, some players decide they’d like to extend their break, and that’s ok.

Casinos & Charitable Gaming Centres

Before the end of their term, people enrolled in My PlayBreak will receive an email or letter with renewal details and a link to an online form to complete their renewal.

OLG.CA

To renew a break on OLG.ca, all you need to do is call OLG Player Support at 1-855-978-7529.

RETURN TO PLAY

Casino and Charitable Gaming Program participants who registered before September 12th, 2022 will need to request to return to play and complete the return to play process. Refer to the chart below for more information on how to return to play depending on the type of Self-Exclusion you are registered for.

If you registered after September 12th , 2022, you are enrolled in My PlayBreak and can return to play once your term has ended, unless you renew your term.

casinos

Write to a Casino Security Manager requesting to return to play

For contact information, click "find a casino" and choose your location.

Charitable Bingo & Gaming

Written request required, click “more information” for details

Online Gaming at OLG.ca

Call OLG Support Centre 1‑855‑978‑7529

NEED HELP?

For help with any queries, please contact Customer Support.

For additional support and advice, please visit the Finding Help page.