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HOW TO CLAIM PRIZES AT THE OLG PRIZE CENTRE

APPOINTMENTS

You can make an appointment to claim your lottery prize of $1,000 or more in-person at the OLG Prize Centre by calling 1-800-387-0098. Appointments must be scheduled in advance and are booked based on availability. Contact information including first and last name, phone number, home and email address are required to create a booking.

We remind players that prizes of $1,000 to $49,999.90 can be submitted for payment conveniently and securely online, or via mail. For prizes of $50,000 or more, please call the number above to discuss available prize claim options.

Appointments are not available for claims less than $1,000 as these prizes can either be claimed at an authorized OLG retailer or via mail.

Customers are not required to wear face masks at the OLG Prize Centre however the Chief Medical Officer of Health strongly recommends wearing masks in indoor areas of public settings.

Please read the following information before taking steps to claim your prize.

MANDATORY: To claim a prize of $1,000 or more, you must complete a  Lottery Prize Claim Declaration Form (LPCD). This applies to both single and group play wins. All prize claim documentation must include the claimant's legal first and last name as shown on the valid government issued identification that will be presented with the claim documentation.

GROUP WINNERS: For major wins of $10,000 or more, we recommend that group winners contact the OLG Prize Centre to schedule an appointment at 1-800-387-0098.

Once received at OLG, winning tickets and tickets that are damaged cannot be returned to the claimant.

No Assignment of Prize Winnings. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the prize winner (as determined by OLG).

As part of OLG's prize payment protocol, OLG reserves the right to subject any person having any involvement with a winning ticket prior to the submission of a prize claim to the same requirements as the person(s) claiming the prize. These requirements may include, but are not limited to, providing valid government issued photo identification, participating in a face-to-face interview, and completing the "Release of Prize Claim Form".

 

Prize Claim For individual Winners

Looking for prize claim for Group Winners? Click here.

To claim your prize, please bring the following with you to your appointment:
1. Your Original, Signed Ticket

Fill in the required information on the front and back of the ticket (print clearly). Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim. 

2. Your Customer Receipt

Have your Customer Receipt with you (if the ticket was already validated by an OLG retailer).

3. One Piece of Identification

One (1) piece of valid government-issued identification with date of birth.

SEE WHAT TYPES OF ID ARE ACCEPTED

4. A Completed Lottery Prize Declaration Form

All sections need to be filled out (Parts A, B & C), including where you purchased your ticket. Make sure the form is signed and witnessed. If you can’t print the form from the website, you can call the OLG Support Centre at 1-800-387-0098 and ask for one to be mailed to you.

DOWNLOAD LOTTERY PRIZE CLAIM DECLARATION FORM (LPCD)

1. Your Original, Signed Ticket

Fill in the required information on the front and back of the ticket (print clearly). Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim. 

2. Your Customer Receipt

Have your Customer Receipt with you (if the ticket was already validated by an OLG retailer).

3. Two Pieces of Identification
  • One piece of valid government-issued photo ID that includes your date of birth. 
  • A second piece of acceptable identification.

SEE WHAT TYPES OF ID ARE ACCEPTED

4. A Completed Lottery Prize Declaration Form

All sections need to be filled out (Parts A, B & C), including where you purchased your ticket. Make sure the form is signed and witnessed. If you can’t print the form from the website, you can call the OLG Support Centre at 1-800-387-0098 and ask for one to be mailed to you.

DOWNLOAD LOTTERY PRIZE CLAIM DECLARATION FORM (LPCD)

PRIZE PAYMENT FOR INDIVIDUAL WINNERS

If there are no issues with your prize claim, you will receive a cheque in your legal name as shown on Government issued identification presented at the time of prize claim. 

IMPORTANT:
A prize cheque cannot be released to anyone other than the person named on the cheque. If the winner cannot attend the Prize Centre, his/her cheque will be sent by regular mail or courier, based on the winning amount. 

Prize Claim For Group Winners

Looking for prize claim for Individual Winners? Click here.

To claim your prize, please bring the following with you to your appointment:
1. Your Original, Signed Ticket

Fill in the required information on the front and back of the ticket (print clearly). The ticket should be signed by the group leader “In Trust” or each group member may sign the ticket. Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim. 

2. Your Customer Receipt

If a retailer validated your ticket, have the Customer Receipt from the lottery terminal with you.

3. One Piece of Identification

If the prize share is less than $1,000 per group member, only the Group Leader and anyone who came into contact with the ticket (purchased, validated or ticket checked) must provide a legible photocopy (front and back) of one piece of valid government-issued identification with date of birth for each group member.

If the prize share is $1,000 or more per group member, a legible photocopy (front and back) of one piece of valid government-issued identification with date of birth is required for each group member. 

SEE WHAT TYPES OF ID ARE ACCEPTED

4. A Completed Lottery Prize Declaration Form & Lottery Prize Claim Group List

If the prize share is less than $1,000 per group member; only the Group Leader and anyone who came into contact with the ticket (purchased, validated or ticket checked) must complete the Lottery Prize Claim Declaration Form (Single and Group).  If the prize share is $1,000 or more per group member; each group member must complete the Lottery Prize Claim Declaration Form (Single and Group). All sections need to be filled out (Parts A, B & C), including where the ticket was purchased and by who. Make sure the form is signed and witnessed. The individual who signs this form as a witness should be impartial and have no vested interest in the claim. If you can’t print the form from the website, you can call the OLG Support Centre at 1-800-387-0098 and ask for one to be mailed to you.

DOWNLOAD LOTTERY PRIZE CLAIM DECLARATION FORM (LPCD)

5. A Completed Lottery Prize Claim Group List

YOU MUST INCLUDE:

A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, date of birth, telephone number, proportion of prize and signature.

DOWNLOAD LOTTERY PRIZE CLAIM GROUP LIST

1. Your Original, Signed Ticket

Fill in the required information on the front and back of the ticket (print clearly). The ticket should be signed by the group leader “In Trust” or each group member may sign the ticket. Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim. 

2. Your Customer Receipt

Have your Customer Receipt with you (if the ticket was already validated by an OLG retailer).

3. Two Pieces of Identification

A legible photocopy (front and back) of the following for each group member:

  • One piece of valid government-issued photo ID that includes your date of birth. 
  • A second piece of acceptable identification.

SEE WHAT TYPES OF ID ARE ACCEPTED

4. A Completed Lottery Prize Declaration Form & Lottery Prize Claim Group List

Each group member must complete the Lottery Prize Claim Declaration Form (Single and Group). All sections need to be filled out (Parts A, B & C), including where the ticket was purchased and by who. Make sure the form is signed and witnessed. The individual who signs this form as a witness should be impartial and have no vested interest in the claim. If you can’t print the form from the website, you can call the OLG Support Centre at 1-800-387-0098 and ask for one to be mailed to you.

DOWNLOAD LOTTERY PRIZE CLAIM DECLARATION FORM (LPCD)

5. A Completed Lottery Prize Claim Group List

YOU MUST INCLUDE:

A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, date of birth, telephone number, proportion of prize and signature.

DOWNLOAD LOTTERY PRIZE CLAIM GROUP LIST

Prize Payment for group Winners

If there are no issues with your prize claim, individual prize cheques will be issued to each member of the group based on the proportion of prize indicated on the Lottery Prize Claim Group List.

IMPORTANT:
A prize cheque cannot be released to anyone other than the person named on the cheque. If the winner cannot attend the Prize Centre, his/her cheque will be sent by regular mail or courier, based on the winning amount. 

Groups With OLG Retailers

If you or a member of your group works at an OLG authorized Retailer, it is suggested you review the OLG Lottery Game Rules to confirm eligibility around rules of play. 

Publication of Win

In our ongoing efforts to ensure the integrity of our lottery operations and maintain the confidence of Ontarians, OLG will publish information on all lottery wins of $1,000 or more on OLG.ca for a period of 30 days.

This information will include the name, city of residence and the prize won for all individuals or groups who are paid a lottery prize of $1,000 or more.  

Insider Wins

If you’re claiming a prize of $10,000 and over and fall within OLG's Related Party/Insider Win definition, the claim process will take additional time to complete. 

If there are no issues with your prize claim, and your prize is approved for payment, a Prize Centre Representative will inform you of your prize payout date. The payment of each Insider prize is held for 30 days from the date the insider news release is published to allow anyone with concerns regarding the prize to come forward.

On the prize payout date, your cheque will be forwarded to a select Slots & Casinos facility for pickup, or you can pick it up at the OLG PRIZE CENTRE. The cheque will be issued in your legal name as shown on Government issued identification presented at the time of prize.

SEE THE DEFINITION OF OLG INSIDER

 

Once received by OLG, winning tickets and tickets that are damaged become the property of OLG and cannot be returned to the claimant.

No Assignment of Prize Winnings. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the eligible prize winner (as determined by OLG).

OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolve through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.

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