HOW TO CLAIM PRIZES AT THE OLG PRIZE CENTRE
The health and safety of our customers, our employees and all Ontarians remains a priority for OLG.
Consistent with provincial orders which place the City of Toronto on lockdown effective November 23, 2020, the OLG Prize Centre at Yonge and Dundas Street in Toronto is temporarily reducing the number of in-person appointments per day as of 3 p.m. Saturday, November 21, 2020.
Customers with prize claims of $50,000 or more are asked to call the OLG Support Centre at 1-800-387-0098 to discuss available prize claim options.
All claims under $50,000 are to be submitted by mail. Please refer to the BY-MAIL section.
If you have won a prize valued at $50,000 or more, please call the OLG Support Centre at 1-800-387-0098 or validate your ticket at a lottery retail location to initiate the claim process.
OLG requires your contact information including first and last name, phone number and email address to schedule an appointment.
- For customers with prizes within current thresholds for claiming in person at the Prize Centre, appointments will be scheduled between 8 a.m. and 6 p.m., Monday to Friday, and between 9 a.m. and 3 p.m. on Saturdays.
- Due to the City of Toronto lockdown, appointments are not available. Please refer to the BY MAIL section to submit your prize claim.
Please choose one of the following options to start your prize claim process:
Call the OLG Support Centre at 1-800-387-0098 to discuss your prize claim options.
Validate your ticket at a lottery retail location. An OLG Support Centre representative will call the store and request to speak with you.
Don't live in Canada? See how to claim prizes for international residents.
OLG is able to offer these limited in-person appointments at the Prize Centre in accordance with guidelines recommended by local public health authorities. The following processes are now in place at the Prize Centre to ensure the ongoing safety of customers and employees:
- All customers will be asked a series of screening questions during the call to schedule their appointment as well as prior to entering the OLG Prize Centre. Customers who do not pass either of these screenings will have their appointments rescheduled for a later date.
- Customers are required to wear face masks at the Prize Centre.
- Wherever possible, maintaining six feet (two metres) of distance from other individuals is encouraged.
- Many additional forms of protection have been implemented at the Prize Centre to reduce the risk of exposure.
- Plexiglass has been installed in appropriate areas to protect customers and employees.
- Numerous sanitization stations are present throughout the Prize Centre.
- Enhanced cleaning practices are in place in high-touch public spaces.
We appreciate your understanding at this time.
MANDATORY: To claim a prize of $1,000 or more, you must complete a Lottery Prize Claim Declaration Form. This applies to both single and group play wins. All prize claim documentation must include the claimant's legal first and last name as shown on the valid government issued identification that will be presented with the claim documentation.
GROUP WINNERS: For major wins of $10,000 or more, we recommend that group winners contact the OLG Prize Centre to schedule an appointment at 1-800-387-0098.
Once received at OLG, winning tickets and tickets that are damaged cannot be returned to the claimant.
No Assignment of Prize Winnings. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the prize winner (as determined by OLG).
As part of OLG's prize payment protocol, OLG reserves the right to subject any person having any involvement with a winning ticket prior to the submission of a prize claim to the same requirements as the person(s) claiming the prize. These requirements may include, but are not limited to, providing valid government issued photo identification, participating in a face-to-face interview, and completing the "Release of Prize Claim Form".
Looking for prize claim for Group Winners? Click here.
Fill in the required information on the front and back of the ticket (print clearly). Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim.
Have your Customer Receipt with you (if the ticket was already validated by an OLG retailer).
One (1) piece of valid government-issued identification with date of birth.
All sections need to be filled out (Parts A, B & C), including where you purchased your ticket. Make sure the form is signed and witnessed. If you can’t print the form from the website, you can call the OLG Support Centre at 1-800-387-0098 and ask for one to be mailed to you.
Fill in the required information on the front and back of the ticket (print clearly). Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim.
Have your Customer Receipt with you (if the ticket was already validated by an OLG retailer).
- One piece of valid government-issued photo ID that includes your date of birth.
- A second piece of acceptable identification.
All sections need to be filled out (Parts A, B & C), including where you purchased your ticket. Make sure the form is signed and witnessed. If you can’t print the form from the website, you can call the OLG Support Centre at 1-800-387-0098 and ask for one to be mailed to you.
DOWNLOAD LOTTERY PRIZE DECLARATION FORM
If there are no issues with your prize claim, you will receive a cheque in your legal name as shown on Government issued identification presented at the time of prize claim.
IMPORTANT:
A prize cheque cannot be released to anyone other than the person named on the cheque. If the winner cannot attend the Prize Centre, his/her cheque will be sent by regular mail or courier, based on the winning amount.
Looking for prize claim for Individual Winners? Click here.
Fill in the required information on the front and back of the ticket (print clearly). The ticket should be signed by the group leader “In Trust” or each group member may sign the ticket. Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim.
If a retailer validated your ticket, have the Customer Receipt from the lottery terminal with you.
If the prize share is less than $1,000 per group member, only the Group Leader and anyone who came into contact with the ticket (purchased, validated or ticket checked) must provide a legible photocopy (front and back) of one piece of valid government-issued identification with date of birth for each group member.
If the prize share is $1,000 or more per group member, a legible photocopy (front and back) of one piece of valid government-issued identification with date of birth is required for each group member.
If the prize share is less than $1,000 per group member; only the Group Leader and anyone who came into contact with the ticket (purchased, validated or ticket checked) must complete the Lottery Prize Claim Declaration Form (Single and Group). If the prize share is $1,000 or more per group member; each group member must complete the Lottery Prize Claim Declaration Form (Single and Group). All sections need to be filled out (Parts A, B & C), including where the ticket was purchased and by who. Make sure the form is signed and witnessed. The individual who signs this form as a witness should be impartial and have no vested interest in the claim. If you can’t print the form from the website, you can call the OLG Support Centre at 1-800-387-0098 and ask for one to be mailed to you.
YOU MUST INCLUDE:
A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, date of birth, telephone number, proportion of prize and signature.
Fill in the required information on the front and back of the ticket (print clearly). The ticket should be signed by the group leader “In Trust” or each group member may sign the ticket. Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim.
Have your Customer Receipt with you (if the ticket was already validated by an OLG retailer).
A legible photocopy (front and back) of the following for each group member:
- One piece of valid government-issued photo ID that includes your date of birth.
- A second piece of acceptable identification.
Each group member must complete the Lottery Prize Claim Declaration Form (Single and Group). All sections need to be filled out (Parts A, B & C), including where the ticket was purchased and by who. Make sure the form is signed and witnessed. The individual who signs this form as a witness should be impartial and have no vested interest in the claim. If you can’t print the form from the website, you can call the OLG Support Centre at 1-800-387-0098 and ask for one to be mailed to you.
YOU MUST INCLUDE:
A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, date of birth, telephone number, proportion of prize and signature.
If there are no issues with your prize claim, individual prize cheques will be issued to each member of the group based on the proportion of prize indicated on the Lottery Prize Claim Group List.
IMPORTANT:
A prize cheque cannot be released to anyone other than the person named on the cheque. If the winner cannot attend the Prize Centre, his/her cheque will be sent by regular mail or courier, based on the winning amount.
If you or a member of your group works at an OLG authorized Retailer, it is suggested you review the OLG Lottery Game Rules to confirm eligibility around rules of play.
In our ongoing efforts to ensure the integrity of our lottery operations and maintain the confidence of Ontarians, OLG will publish information on all lottery wins of $1,000 or more on OLG.ca for a period of 30 days.
This information will include the name, city of residence and the prize won for all individuals or groups who are paid a lottery prize of $1,000 or more.
Prizes of $50,000 and over are considered major wins. Once your prize is approved for payment, you will be interviewed by a prize centre staff member to complete the publicity requirements associated with your major win. This is a light-hearted interview to help us understand the unique story behind your win.
OLG publicizes ALL winners of $50,000 and over in a news release and on our website for 30 days. This release will include your name, city of residence and details of your prize.
You will also have the option of being featured on our website and other advertising mediums as a Featured Lottery Winner.
If you’re claiming a prize of $10,000 and over and fall within OLG's Related Party/Insider Win definition, the claim process will take additional time to complete.
If there are no issues with your prize claim, and your prize is approved for payment, a Prize Centre Representative will inform you of your prize payout date. The payment of each Insider prize is held for 30 days from the date the insider news release is published to allow anyone with concerns regarding the prize to come forward.
On the prize payout date, your cheque will be forwarded to a select Slots & Casinos facility for pickup, or you can pick it up at the OLG PRIZE CENTRE. The cheque will be issued in your legal name as shown on Government issued identification presented at the time of prize.
Once received by OLG, winning tickets and tickets that are damaged become the property of OLG and cannot be returned to the claimant.
No Assignment of Prize Winnings. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the eligible prize winner (as determined by OLG).
OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolve through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.