HOW TO CLAIM PRIZES AT RETAIL
- You will see a winning message on the Customer Display Screen and hear a winning message play from the lottery terminal.
- If the retailer can pay your prize, he or she will tear through the bar code of your paid-out ticket, and return the validated ticket to you along with the corresponding Customer Receipt.
- If a retailer is unable to validate your ticket because it is damaged you must mail it to the Prize Centre to determine if the ticket has won a prize.
- The boxed ticket number on the customer receipt will match the ticket number on your ticket.
- A winning ticket will show the prize amount
Your retailer will pay your prize amount in cash. Every retailer can pay up to (and including) $50. Retailers have the option to pay up to $999.90 (as long as they have the cash available). If the retailer does not have the cash available, they must return the ticket and customer receipt to you. You may then check the ticket at another location. If you still have draws remaining on your winning LOTTO ticket, you will be provided with an Exchange Ticket from the lottery terminal. This will be your ticket for the remaining draws.
Don't live in Canada? See how to claim prizes for international residents.
Once received by OLG, winning tickets and tickets that are damaged become the property of OLG and cannot be returned to the claimant.
No Assignment of Prize Winnings. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the eligible prize winner (as determined by OLG).
OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolve through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.