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COVID-19 UPDATE: PRIZE CENTRE LIMITING IN-PERSON APPOINTMENTS

HOW TO CLAIM PRIZES VIA OLG.CA*

*Original, Signed Tickets must still be submitted by mail or courier

IF YOUR LOTTERY PRIZE IS $1,000 TO $49,999 YOU CAN MAIL OR COURIER YOUR ORIGINAL, SIGNED TICKET TO THE OLG PRIZE CENTRE AND SUBMIT ALL OTHER SUPPORTING DOCUMENTS SECURELY VIA OLG.CA.
Processing Times & Mailing Address

Your Lottery Prize Claim submitted via OLG.ca (see the required documents identified below) will typically be processed within two to five business days of OLG receiving your physical ticket by mail. Please use our helpful tip sheet for submitting a claim using OLG.ca .

If any of the required documents are missing or incomplete, the OLG Prize Centre will contact you directly to complete or correct them. Please make sure to review your documents before submitting them as omissions or errors may delay the processing of your prize payment.

OLG will not mail lottery prize cheques to the United States.

Mailing Address

OLG Mail-in Prize Centre
P.O. Box 130
31 Adelaide Street East
Toronto, ON M5C 2J1

International Residents

Don't live in Canada? See how to claim prizes for international residents.

 

Please read the following information before taking steps to claim your prize.

MANDATORY: To claim a prize of $1,000 or more, you must complete a Lottery Prize Claim Declaration Form. This applies to both single and group play wins. All prize claim documentation must include the claimant's legal first and last name as shown on the valid government issued identification that will be presented with the claim documentation.

Once received at OLG, winning tickets and tickets that are damaged become the property of OLG and cannot be returned to the claimant.

No Assignment of Prize Winnings. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the prize winner (as determined by OLG).

As part of OLG's prize payment protocol, OLG reserves the right to subject any person having any involvement with a winning ticket prior to the submission of a prize claim to the same requirements as the person(s) claiming the prize. These requirements may include, but are not limited to, providing valid government issued photo identification, participating in a face-to-face interview, and completing the "Release of Prize Claim Form".

OLG.CA PRIZE CLAIMS PROCESS FOR INDIVIDUALS

Submitting a Group Lottery Prize Claim? Click here.

To claim your prize, please include the following:
REQUIRED DOCUMENTS
1. A digital copy of one piece of identification

A legible digital copy (front and back) of one piece of valid government-issued identification with your date of birth. 

SEE WHAT TYPES OF ID ARE ACCEPTED

2. A digital copy of the completed Lottery Prize Claim Declaration Form

All sections need to be filled out (Parts A, B & C), including where you purchased your ticket. Make sure the form is signed and witnessed. 

DOWNLOAD LOTTERY PRIZE DECLARATION FORM 

RECOMMENDED DOCUMENTS
1. A digital copy (front and back) of your original, signed ticket

You will be required to mail or courier your original, signed ticket to OLG in order for your claim to be processed, but by also submitting a digital copy of your ticket with your prize claim documents, we can start the process so there are no delays when your original ticket is received by OLG.

Fill in the required information on the back of the ticket (print clearly). Do not put additional writing or markings on your ticket as this can increase the time it takes OLG to process your prize claim. Keep a copy of your ticket for your records.

2. A digital copy of your Customer Receipt (if available)

If a retailer has checked your ticket, include a digital copy of front of the Customer Receipt printed by the lottery terminal. You can submit the original by mail with your ticket.

Keep a copy of the customer receipt for your records.

OPTIONAL DOCUMENTS (if required)
1. A digital copy of the completed Release of Prize Claim Form

Please fully complete the Release of Prize Claim form if you did not purchase this ticket (e.g. if the ticket was a gift). This form must be signed by the releasor:

DOWNLOAD RELEASE OF PRIZE CLAIM FORM

Once you’ve completed the documents above:

SECURELY SUBMIT YOUR DOCUMENTS TO THE OLG PRIZE CENTRE

Please ensure you mail your original, signed ticket to the OLG Prize Centre at the address below as your claim cannot be processed until it is received:

OLG Mail-in Prize Centre
P.O. Box 130
31 Adelaide Street East
Toronto, ON M5C 2J1

If you choose to courier your original, signed ticket to the Prize Centre, please use the following address:

OLG Prize Centre
20 Dundas Street West
10th Floor
Toronto, ON M5G 2C2

Please use our helpful tip sheet for submitting a claim using OLG.ca.

REQUIRED DOCUMENTS
1. A digital copy of TWO pieces of identification

A legible digital copy (front and back) of the following:

·         One piece of valid government-issued photo ID that includes your date of birth.

·         A second piece of acceptable identification.

SEE WHAT TYPES OF ID ARE ACCEPTED

2. A digital copy of the completed Lottery Prize Claim Declaration Form

All sections need to be filled out (Parts A, B & C), including where you purchased your ticket. Make sure the form is signed and witnessed. 

DOWNLOAD LOTTERY PRIZE DECLARATION FORM 

RECOMMENDED DOCUMENTS
1. A digital copy (front and back) of your original, signed ticket

You will be required to mail or courier your original, signed ticket to OLG in order for your claim to be processed, but by also submitting a digital copy of your ticket with your prize claim documents, we can start the process so there are no delays when your original ticket is received by OLG.

Fill in the required information on the back of the ticket (print clearly). Do not put additional writing or markings on your ticket as this can increase the time it takes OLG to process your prize claim. Keep a copy of your ticket for your records.

2. A digital copy of your Customer Receipt (if available)

If a retailer has checked your ticket, include a digital copy of front of the Customer Receipt printed by the lottery terminal. You can submit the original by mail with your ticket.

Keep a copy of the customer receipt for your records.

OPTIONAL DOCUMENTS (if required)
1. A digital copy of the completed Release of Prize Claim Form

Please fully complete the Release of Prize Claim form if you did not purchase this ticket (e.g. if the ticket was a gift). This form must be signed by the releasor:

DOWNLOAD RELEASE OF PRIZE CLAIM FORM

Once you’ve completed the documents above:

SECURELY SUBMIT YOUR DOCUMENTS TO THE OLG PRIZE CENTRE

Please ensure you mail your original, signed ticket to the OLG Prize Centre at the address below as your claim cannot be processed until it is received:

OLG Mail-in Prize Centre
P.O. Box 130
31 Adelaide Street East
Toronto, ON M5C 2J1

If you choose to courier your original, signed ticket to the Prize Centre, please use the following address:

OLG Prize Centre
20 Dundas Street West
10th Floor
Toronto, ON M5G 2C2

Please use our helpful tip sheet for submitting a claim using OLG.ca.

Prize Payment for Individual Winners

The OLG Prize Centre will mail your cheque via regular mail. If you prefer another method, please include the appropriate prepaid courier or postage-paid envelope. Cheques will be mailed to the address provided in your claim documents.

PRIZE CLAIM PROCESS FOR GROUPS

Submitting an Individual Lottery Prize Claim? Click here.

To claim your prize, please include the following:
REQUIRED DOCUMENTS
1. A digital copy of one piece of identification

If the prize share is $1,000 or more per group member, a legible digital copy (front and back) of one piece of valid government-issued identification with date of birth is required for each group member. 

If the prize share is less than $1,000 per group member, the Group Leader and any group members who came into contact with the ticket must each provide a legible digital copy (front and back) of one piece of valid government-issued identification with date of birth. 

SEE WHAT TYPES OF ID ARE ACCEPTED

2. A digital copy of the completed Lottery Prize Claim Declaration Form

If the prize share is less than $1,000 per group member, the Group Leader and any group members who came into contact with the ticket must complete the Lottery Prize Claim Declaration Form (Single and Group) in digital format.  If the prize share is $1,000 or more per group member, each group member must complete the Lottery Prize Claim Declaration Form (Single and Group) in digital format.  All sections need to be filled out (Parts A, B & C), including where the ticket was purchased and by whom. Make sure the form is signed and witnessed. The individual who signs this form as a witness must be impartial and have no vested interest in the claim. 

DOWNLOAD SINGLE AND GROUP LOTTERY PRIZE CLAIM DECLARATION FORM 

3. A digital copy of the completed Lottery Prize Claim Group List

A digital copy of the completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, date of birth, telephone number, proportion of prize and signature.

DOWNLOAD LOTTERY PRIZE CLAIM GROUP LIST

RECOMMENDED DOCUMENTS
1. A digital copy (front and back) of your original, signed ticket

You will be required to mail or courier your original, signed ticket to OLG in order for your claim to be processed, but by also submitting a digital copy of your ticket with your prize claim documents, we can start the process so there are no delays when your original ticket is received by OLG.

Fill in the required information on the back of the ticket (print clearly). Do not put additional writing or markings on your ticket as this can increase the time it takes OLG to process your prize claim. Keep a copy of your ticket for your records.

2. A digital copy of your Customer Receipt (if available)

If a retailer has checked your ticket, include a digital copy of front of the Customer Receipt printed by the lottery terminal. You can submit the original by mail with your ticket.

Keep a copy of the customer receipt for your records.

Once you’ve completed the documents above:

SECURELY SUBMIT YOUR DOCUMENTS TO THE OLG PRIZE CENTRE

Please ensure you mail your original, signed ticket to the OLG Prize Centre at the address below as your claim cannot be processed until it is received:

OLG Mail-in Prize Centre
P.O. Box 130
31 Adelaide Street East
Toronto, ON M5C 2J1

If you choose to courier your original, signed ticket to the Prize Centre, please use the following address:

OLG Prize Centre
20 Dundas Street West
10th Floor
Toronto, ON M5G 2C2

Please use our helpful tip sheet for submitting a claim using OLG.ca.

REQUIRED DOCUMENTS
1. A digital copy of TWO pieces of identification

A legible digital copy (front and back) of the following for each group member:

·         One piece of valid government-issued photo ID that includes your date of birth.

·         A second piece of acceptable identification.

SEE WHAT TYPES OF ID ARE ACCEPTED

2. A digital copy of the completed Lottery Prize Claim Declaration Form

Each group member must complete the Lottery Prize Claim Declaration Form (Single and Group). All sections need to be filled out (Parts A, B & C), including where the ticket was purchased and by whom. Make sure the form is signed and witnessed. The individual who signs this form as a witness must be impartial and have no vested interest in the claim. 


DOWNLOAD SINGLE AND GROUP LOTTERY PRIZE CLAIM DECLARATION FORM 

3. A digital copy of the completed Lottery Prize Claim Group List

A digital copy of the completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, date of birth, telephone number, proportion of prize and signature.

DOWNLOAD LOTTERY PRIZE CLAIM GROUP LIST

RECOMMENDED DOCUMENTS
1. A digital copy (front and back) of your original, signed ticket

You will be required to mail or courier your original, signed ticket to OLG in order for your claim to be processed, but by also submitting a digital copy of your ticket with your prize claim documents, we can start the process so there are no delays when your ticket is received by OLG.

Fill in the required information on the back of the ticket (print clearly). The ticket must be signed by the group leader “In Trust” or each group member must sign the ticket. Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim. Keep a copy of your ticket for your records.

2. A digital copy of your Customer Receipt (if available)

If a retailer has checked your ticket, include a digital copy of front of the Customer Receipt printed by the lottery terminal. You can submit the original by mail with your ticket.

Keep a copy of the customer receipt for your records.

Once you’ve completed the documents above:

SECURELY SUBMIT YOUR DOCUMENTS TO THE OLG PRIZE CENTRE

Please ensure you mail your original, signed ticket to the OLG Prize Centre at the address below as your claim cannot be processed until it is received:

OLG Mail-in Prize Centre
P.O. Box 130
31 Adelaide Street East
Toronto, ON M5C 2J1

If you choose to courier your original, signed ticket to the Prize Centre, please use the following address:

OLG Prize Centre
20 Dundas Street West
10th Floor
Toronto, ON M5G 2C2

Please use our helpful tip sheet for submitting a claim using OLG.ca.

Prize Payment for Group Winners

The Prize Centre will mail your cheque via regular mail. If you would like it sent by another method, please include the appropriate prepaid courier or postage-paid envelope. 

For group claims of $1,000 and more:
  • Individual prize cheques will be issued to each member of the group based on the proportion of prize indicated on the Lottery Prize Claim Group List. Cheques will be sent by mail to the address listed on the Lottery Prize Claim Group List.

Following these instructions will ensure your mail-in prize claim is processed as quickly as possible.

Groups With OLG Retailers

If you or a member of your group works at an OLG authorized Retailer, it is suggested you review the OLG Lottery Game Rules to confirm eligibility around rules of play. 

Publication of Win

In our ongoing efforts to ensure the integrity of our lottery operations and maintain the confidence of Ontarians, OLG will publish information on all lottery wins of $1,000 or more on OLG.ca for a period of 30 days. 

This information will include the name, city of residence and the prize won for all individuals or groups who are paid a lottery prize of $1,000 or more. 

Insider Wins

If you’re claiming a prize of $10,000 and over and fall within OLG's Related Party/Insider Win definition, the claim process will take additional time to complete. 

If there are no issues with your prize claim, and your prize is approved for payment, a Prize Centre Representative will inform you of your prize payout date. The payment of each Insider prize is held for 30 days from the date the insider news release is published to allow anyone with concerns regarding the prize to come forward.

On the prize payout date, your cheque will be forwarded to a select Slots & Casinos facility for pickup, or you can pick it up at the OLG PRIZE CENTRE. The cheque will be issued in your legal name as shown on Government issued identification presented at the time of prize.

SEE THE DEFINITION OF OLG INSIDER

 

Once received by OLG, winning tickets and tickets that are damaged become the property of OLG and cannot be returned to the claimant.

No Assignment of Prize Winnings. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the eligible prize winner (as determined by OLG).

OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolve through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.

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