Skip to main content










Submit your claim online by completing the web form and attaching the required documents. Once your claim is submitted, depending on the prize amount, OLG may: 

  • Mail you a prize cheque

  • Schedule an appointment for an interview

If any of the required documentation is missing or if there is an issue with your prize claim, OLG will contact you for additional information.

Need help with your online claim?

Please call OLG at 1-800-387-0098


If you fall under one of the categories of individuals that OLG designates as Insiders you can play and win prizes, but any prize claim you submit for payment will go through additional reviews and processes. This helps us to protect the integrity of our games. Insiders are required to declare any relevant affiliation with OLG when submitting their prize claim.

View OLG's Insider and Related Party definitions and learn more about the prize claim process for Insiders.


Visit our FAQ section to learn more about how to claim prizes and what you need to claim your prize depending on your situation.

Once received by OLG, winning tickets and tickets that are damaged become the property of OLG and cannot be returned to the claimant.

No Assignment of Prize Winnings. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the eligible prize winner (as determined by OLG).

OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolve through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.