Deposits
GETTING STARTED? CHECK OUT OUR DEPOSIT TUTORIAL.
The Deposit Limit is a customizable setting within ‘My PlaySmart Tools’ to help you plan and stick to a budget for your play sessions.
They are rolling limits, meaning that they will refresh a day, week, or month after each deposit:
Daily Deposit Limit = Refreshes 24 hours after deposit
Weekly Deposit Limit = Refreshes 168 hours after deposit
Monthly Deposit Limit = Refreshes 720 hours after deposit
Note: Refreshes are based in Eastern Time.
That means the amount you deposited against your limit is always cleared after the hours listed above, depending on which limit(s) you have set. Learn more about your Deposit Limit
On the OLG App? Steps to view your Deposit Limit are here.
The Deposit Limit is a customizable setting within ‘My PlaySmart Tools’ to help you plan and stick to a budget for your play sessions.
After you change your limits, any increase will take seven (7) days to take effect. Decreasing your limits will take effect immediately. Check your Deposit Limit to confirm.
On the OLG App? Steps to change your Deposit Limit are here.
You can make up to 10 successful deposits per day, from 12:00 AM to 11:59 PM.
If you have a deposit limit in place, it will always reset one day, one week, or one month after your most recent deposit.
Check your current deposit limit on the ‘My PlaySmart Tools’ section of your account to find out when you can make your next deposit.
We accept Visa Debit, Visa Credit, Mastercard, Debit Mastercard, American Express and INTERAC e-Transfer® or Apple Pay. Certain credit cards backed by U.S. financial institutions, as well as retail store-branded credit cards, do not accept online gambling transactions. If your deposit is rejected, please try a credit card issued by a major Canadian bank or contact your card issuer to find out if they restrict deposits to OLG.ca.
Additionally, please note the following rules when depositing into your account:
- You cannot add a card that is already linked to another account.
- You can only switch deposits methods once per day, and only if your account balance is less than $1,000.
- You can only have a maximum of 3 cards saved on your account.
Learn more about supported deposit methods here.
Currently, gift cards can only be redeemed in-store and cannot be used online. Find the closest retail location to you.
Want to change your payment method? No problem!
Step 1: Click on ‘My Balance’ (highlighted in yellow) at the top of the page. A drop-down menu will appear.
Step 2: Select ‘Deposit Funds’ and choose an amount to deposit.
Step 3: Select ‘Proceed to Deposit’.
Step 4: Choose 'Debit/Credit’.
Step 5: Select ‘Add Another Card’
On the OLG App?
- Tap on your balance located at the top right of your screen; or Go to the navigation icon:
- Android: Located at the top left of your screen in app (three vertical lines)
- iOS: Go to ‘More’ on right of bottom navigation in app (ellipses icon)
- Select on ‘Deposit Funds’ under ‘Account’ section
- Select or enter a dollar amount you’d like to deposit. Tap ‘Continue’
- Select ‘Add Card’ from the deposit method options
- Enter your credit card details. Tap ‘Register A Card’
Here you can see your saved cards, add a new card, or remove an existing card. You can add a maximum of three cards, so you may need to remove a card before adding another.
Please note, by following the steps above, you do not need to make a deposit in order to change your card. Once the card is registered and saved, you don’t need to complete a deposit until you’re ready to play.
Also, you can only change payment methods once a day. Additionally, you can’t remove a credit card for up to 24 hours if it was just used to make a deposit, or if your cash balance is $1000 or more. Find out more about our deposit methods.
In order to meet Canadian anti-money laundering and terrorist financing legislation, we are required to conduct identity verification that meet the regulations enforced by FINTRAC for all deposits valued at $3,000 or greater when the Player has not already been verified. These deposits trigger an electronic identity check and depending on the result, the deposit either continues forward or it is stopped.
The deposit can be stopped for one of two reasons.
First, if the verification system is down, all deposits of $3,000 or greater cannot proceed until the verification have been completed.
Second, if the identity verification result is ‘failed’, further deposits of any value are prohibited until the identity can be verified.
Since the electronic check failed, we now have to identity you, using copies of identification and supporting documentation.
To have your information verified manually, we require copies or pictures of documents to be uploaded. We require 2 documents. One that includes your Name and Date of Birth at a minimum, and another that includes your Name and Address. Acceptable documents include:
Name and Date of Birth (Must be valid) | Name and Address |
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To upload your documents, navigate to the Upload Documents page located under the Account Information section of ‘My Account’.
Please be sure to use the formats and maximum file sizes indicated on the upload page.
Finally, once updated, contact Player Support and advise them that you have uploaded documents for review due to a deposit greater than $3,000. OLG will review the documents and follow up with you within 48 hours.
OLG doesn’t charge fees for deposits. Any additional fees are charged by your financial institution.
In most cases, credit card deposits made to an internet gaming site such as OLG.ca are treated as cash advances and are therefore subject to the applicable fees.
Other fees may be associated with Visa® Debit and Debit Mastercard transactions as well.
For INTERAC e-Transfer or Apple Pay, your payment is handled by your financial institution who may apply additional fees, depending on your service plan.
To ensure you know what to expect, we encourage you to review the transaction fee structure followed by your financial institution.
There could be several reasons, ranging from insufficient funds to the transaction being rejected by your financial institution. Please contact Player Support for assistance. We’ll be happy to help.
Please note: Not all credit card institutions accept online gambling transactions. If yours is rejected, please try a card issued by a major Canadian financial institution.
Check your Deposit Limit by following these steps:
- Go to the navigation icon
- Android: Located at the top left of your screen in app (three vertical lines)
- iOS: Go to ‘More’ on right of bottom navigation in app (ellipses icon)
- Select on ‘My Account & Transactions’ under ‘Account’ section
- Select on ‘My PlaySmart Tools’ under ‘Settings’ section
- Select ‘My Play Customizer’ > “Deposit Limit”
- Check and/or change your Deposit Limit.
Learn more about your Deposit Limit.