HOW TO MAKE A WITHDRAWAL ON OLG.CA

Want to withdraw your winnings? It’s easy!

BEFORE WITHDRAWING FUNDS

Before you can withdraw funds, you need to register a bank account that is in your name and upload supporting documentation so we can securely transfer the money to your bank account.

Simply log in and navigate to ‘My Balance’ in the upper right corner of the header beside your Player Icon.

Click your balance amount (highlighted in yellow) and choose ‘Withdraw Funds.’
Withdraw Funds

GATHER YOUR BANKING DOCUMENTS

Grab a void cheque, cleared cheque, or a bank statement. You’ll need the following bank account details for Step 2:
  • Banking institution number (3 digits)
  • Branch transit number (5 digits)
  • Account number (up to 12 digits)

    • Keep your document(s) containing these details nearby, and then click ‘Next’.
    Gather Your Banking Documents

    SET UP BANK ACCOUNT

    Next, enter your banking institution, transit and account numbers in the given fields. Then click ‘Next’ to save your banking details and proceed to the next step. You’re halfway there!
    Set Up Bank Account

    UPLOAD DOCUMENTS

    Next, verify your account by securely uploading documents containing your name, address and banking information. Please upload one recent bank document dated within the past 2 months. Acceptable documents include copies, electronic images or downloads of a:

    • Bank Statement (no older than 2 months, date must be displayed)
    • Void Cheque / Electronic Void Cheque
    • Cleared Cheque (no older than 2 months, date must be displayed)

    To proceed with uploading the required documents, click ‘Next’ to submit your documents and get verified.

    SELECT YOUR FILES

    SELECT YOUR FILES

    Select your files using jpeg, png, heic or pdf formats and then click “Submit” to upload your documents.

    The system will take a few seconds to finish uploading your documents.

    Review Your Info

    REVIEW YOUR INFO

    The next step is for us to review your bank account information and uploaded documents.

    Once verified, your bank account will be added, and you will be able to withdraw your funds!

    Review Your Info

    ID VERIFICATION

    As part of the withdrawal process, we may also verify each Player’s Identity to meet FINTRAC regulations. If your identity hasn’t been verified yet, or you did not complete your Photo ID verification at the time of registering for an OLG.ca account, you can choose the Express Verification method by submitting a photo of your Government ID and then taking a selfie to verify your identity. Learn more about Express Verification here.

    Review Your Info

    Bank Account Information Statuses Bank Account Information Statuses

      • Unverified – Bank account pending verification
      • If you see this below ‘My Bank Account’, you
        cannot withdraw funds until your bank account
        is verified. Once verified, you can proceed
        to STEP 3.
      • Verified – Verified Account
      • Woohoo! If you see this below ‘My Bank Account’,
        you’re all set to proceed to STEP 3! Nice one!

    ENTER & SUBMIT YOUR WITHDRAWAL AMOUNT

    You’re now ready to withdraw! Enter the amount you wish to withdraw into the field and click ‘Submit.’
    Once submitted, you will get a notification saying your request has been received and is pending approval. You can also scroll down to your ‘Pending Withdrawals’ to check.

    Made a mistake or changed your mind?

    No worries. Simply scroll down to your ‘Pending Withdrawals’ and click ‘Cancel’ on the specific request.

    VIEW ALL YOUR SUCCESSFUL WITHDRAWALS

    Click the Player Icon, select ‘My Transaction History’, then ‘Banking Transactions.’

    YOU'RE ALL DONE!

    Your withdrawal will be sent via electronic funds transfer to your registered bank account and typically takes within 3-5 business days for your financial institution to process.

    You must be of legal age to play — that’s 19+ for casino games, and 18+ for lottery. And you must be residing in Ontario and located in the province at the time you intend on playing. Sound good? Let’s play.