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HOW TO MAKE A WITHDRAWAL ON OLG.CA

Want to withdraw your winnings? It’s easy!

BEFORE WITHDRAWING FUNDS

Before you can withdraw funds, you need to register a bank account that is in your name and upload supporting documentation so we can securely transfer the money to your bank account.

Simply log in and navigate to ‘My Balance’ in the upper right corner of the header beside your Player Icon.

Click your balance amount (highlighted in yellow) and choose ‘Withdraw Funds.’

Step 1 :

REGISTER YOUR BANK ACCOUNT

Grab a void cheque or a bank statement: you’ll need a few details to register. Enter your banking institution, transit and account numbers. Then click ‘Continue’ to save your banking details. You’re halfway there! Note, you must save your banking details before proceeding to the next step.

Step 2 :

UPLOAD SUPPORTING DOCUMENTS

Next, verify your account by securely uploading  recent documents (within 2 months)  containing your name address and banking information. Acceptable documents include copies, electronic images or downloads of a:

• Void Cheque / eVoid Cheque
• Cleared Cheque
• Bank Statement

To proceed with uploading the required documents, select ‘Add File(s).’

Once your documents have successfully uploaded, you can click ‘Submit’ to finish uploading your banking documentation.

If your bank document does not contain your address,
you can upload a combination of:
A) One of the banking documents mentioned above
B) A piece of mail, such as a utility or phone bill, that includes your name and address.
Success! Now that your documents have been uploaded and are awaiting verification, click ‘View’ to review your bank account information.
    • Unverified – Bank account pending verification
    • If you see this below ‘My Bank Account’, you
      cannot withdraw funds until your bank account
      is verified. Once verified, you can proceed
      to STEP 3.
    • Verified – Verified Account
    • Woohoo! If you see this below ‘My Bank Account’,
      you’re all set to proceed to STEP 3! Nice one!

Step 3 :

ENTER & SUBMIT YOUR WITHDRAWAL AMOUNT

You’re now ready to withdraw! Enter the amount you wish to withdraw into the field and click ‘Submit.’
Once submitted, you will get a notification saying your request has been received and is pending approval. You can also scroll down to your ‘Pending Withdrawals’ to check.

Made a mistake or changed your mind?

No worries. Simply scroll down to your ‘Pending Withdrawals’ and click ‘Cancel’ on the specific request.

VIEW ALL YOUR SUCCESSFUL WITHDRAWALS

Click the Player Icon, select ‘My Transaction History’, then ‘Banking Transactions.’

YOU'RE ALL DONE!

Your withdrawal will be sent via Electronic Funds Transfer to your registered bank account and typically takes up to 5 business days for your financial institution to process.

You must be of legal age to play — that’s 19+ for casino games, and 18+ for lottery. And you must be residing in Ontario and located in the province at the time you intend on playing. Sound good? Let’s play.

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