Express verification
Express Verification is a tool to quickly and accurately verify your identity to register to play with OLG.
An email is sent to those who are required to complete Express Verification.
That email link will enable players to complete their Express Verification.
Please check your junk and your spam folder for this email.
The subject line of the email is:
“Verification Required to complete OLG registration.”
If you cannot find the email, please contact Customer Care.
WHAT YOU’LL NEED TO VERIFY YOUR ID:
1. A MOBILE OR WEB CAMERA
2. GOVERNMENT ID
- Ontario Driver’s License
- Ontario Photo Card
- *Canadian Passport
- *Canadian Permanent Resident Card
*Canadian Passport and *Canadian Permanent Resident Card require proof of address.
If you don’t have any of the Government IDs listed above, please select “Document Verification.”
3. A SELFIE
4. PROOF OF ADDRESS
If you don’t have an Ontario Driver’s License or Photo Card, documents must :
a. Match your full name and address and issued within the last two months.
b. Be one of the following bills or statements:
- Cable
- Internet
- Gas
- Electricity
- Bank
- Insurance
- Mortgage
- Property Tax
We support jpg, png, heic, and pdf formats. Documents should be less than 15MB.
5. INTERNET CONNECTION
- Make sure you submit the correct documents in this checklist.
- Ensure your Government ID and supporting documents match your account details you entered while you registered your account.
- Other: Please contact Customer Support.
No. Only if your identity has not been verified, you’ll then be required to complete the Express Verification process.
No. We do not store your image. We use your image from your selfie to verify your identification or when the verification link expires and then it is deleted.
We use your data to verify your identity. It is based on the personal information that was supplied.
Any Personal Information collected, used or disclosed in providing and administering the Internet Gaming service may be stored by OLG or its third-party service providers outside the Province of Ontario or Canada and is retained in accordance with its records retention policies.
Learn more about our Privacy and Cookie policy.
You’re almost there! You’ll now need to verify your email address:
- Check your email inbox (from the email associated with your account)
- Look for an email titled “<Your First Name>, Activate Your OLG Account!”
- Click the “Verify Email” button as soon as possible.
- Success! You’re now ready to login and play.
If you have opened the link in your email and completed Express Verification, congratulations! You're ready to login and play! No email verification is needed at this point.