Having Trouble Logging In?
YOUR LOGIN CHECKLIST:
- Your username is your unique identifier. You can use your username instead of your email address when you log in.
- Please enter your username or the email address associated with your OLG.ca account.
- Enter your password. Use the ‘View Password’ icon to ensure that the password entered is spelled correctly.
- If you requested a ‘password reset’ email, always check your junk or spam folder.
Don’t remember your username or the email address associated with your OLG account? Contact Customer Care at 1-800- 387-0098.
To reset your password, click Forgot Password on the login page and enter the email address registered to your OLG account. We’ll email you a link to create a new password. The password reset link is valid for 24 hours. If you don’t receive the email, check your junk or spam folder before contacting Customer Care at 1-800-387-0098 for assistance.
It happens! Check the following:
Does the email you enter match the email associated to your account? It must match.
Check the spelling of your password. Use the ‘Show Password’ icon to make sure your password is spelled correctly.
Check your junk/spam folder for the email. It should come from support@confirmations.olg.ca
If you have logged in five times with attempts at an incorrect password, your account will be locked out.
Here’s what you can do:
- Please check your email for a link to reset your password (don’t forget to check your junk or spam folder).
- You will automatically get an email to reset your password (check your junk or spam folder).
- Please reset your password. Your account will not reopen at any time until you reset your password.
- You have 24 hours to reset your password.
- Once your password is reset, you can login right away and start playing on OLG.ca
Still having trouble? Please contact Customer Support at 1-800-387-0098.
You can only register with one account. You can try resetting your password here with your registered email address.
Don't remember your email address associated with your OLG login? Try all possible email addresses you could have used. Still having trouble? Please contact Customer Support at 1-800-387-0098.
Whoops! Life got busy and you didn’t fully verify your email address after you registered. Here’s what to do:
- Double check your email from support@confirmations.olg.ca to make sure you fully verified your email address.
- If it was over 30 days ago that you registered, the link expired.
- If your verification link expired 30 days ago, please contact us via Live Chat.
If your account is suspended, we have been in contact via email.
Please refer to your email first and check your junk or spam folders to see if you got it.
If not, please contact Customer Support at 1-800-387-0098.
If you have not used your account in 36 months, your account is automatically closed.
Please contact our Support Centre at 1-800-387-0098 to reinstall.