App Download and Troubleshooting
It is important that OLG review and update the minimum supported phone OS versions on an ongoing basis as part of our commitment to player security. Older operating system versions can present risks given that Apple and Google cease releasing security patches for them.
Download the OLG App for Android from the Google Play Store or Download the OLG App for iOS from the App Store, and start playing your favourite games!
If you only want to scan and check your lottery tickets bought in-store, or access other simple features and services, no need to log in.
If you want to buy lottery tickets, play casino games, deposit, or withdraw, you must log in with your OLG.ca account. Logging in gives you access to a whole host of fun products and features.
For Android users
Try one of the following:
- Check your WiFi or data connection
- Restart your device. Sometimes that's all it takes to fix a bad connection
- If restarting doesn't work, open your Settings and try switching between Wi-Fi and mobile data
- Still having problems? Try this:
- Open your Settings
- If your mobile data is on, turn it off then on again.
- Check that there is a data indicator (for example, 2G, 3G, 4G, H) next to the signal strength bars at the top of the screen.
- This may not display if you have an active Wi-Fi connection. If this is the case, turn Wi-Fi off and check back.
For iOS users
If iOS detects an issue with your Wi-Fi connection, you might see a Wi-Fi recommendation under the name of the Wi-Fi network that you're connected to.
- If you see a "No Internet Connection" alert, tap the Wi-Fi network to get more information
- Make sure your router and modem are properly connected
- Try restarting your iOS device. Here's how to restart your iPhone, iPad, or iPod touch.
- Then restart your router, and cable or DSL modem. To restart your router or modem, unplug it, then plug it back in.
- After you restart each device, see if you fixed the issue.
- Still not working? Try to reset your Network Settings:
- Tap Settings > General > Reset > Reset Network Settings
- This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before. If you don't see a signal data indicator, you may be in an area without coverage. If possible, move to a different area and check your signal again.
As a last resort, contact your mobile service or internet provider for additional help.