Deposit Unsuccessful

As per federal legislation enforced by FINTRAC, the identity of Players conducting deposits of $3,000.00 or greater must be verified in accordance with regulatory requirements.  We use identity services from Equifax to perform this verification electronically.

Unfortunately, your account information did not pass and must be verified manually.  Until it is verified, you can continue to play with your existing funds, but will not be able to make another deposit.  

To have your information verified manually, we require copies or pictures of documents to be uploaded.  We require 2 documents.  One that includes your Name and Date of Birth at a minimum, and another that includes your Name and Address.  Acceptable documents include:

 

Name and Date of Birth (Must be valid)

Name and Address

  • Ontario Driver’s License

  • Ontario Photo Card

  • Canadian Passport 

  • Certificate of Indian Status (Canada) 

  • Canadian Firearms license 

  • Canadian Citizenship Card 

  • Birth Certificate 

  • Similar Canadian Government ID

  • Bank Statement (within 2 months)

  • Phone bill (within 2 months)

  • Cable or Internet bill (within 2 months)

  • Gas / Water / Electricity Bill (within 2 months) 

  • Insurance / Property Tax statement

You can upload your documents here (must be logged-in)

If you wish to upload documents later, you can do so through the Upload Documents page located under the Account Information section of ‘My Account’.  Please be sure to use the formats and maximum file sizes indicated on the upload page. 

Finally, once updated, contact Player Support and advise them that you have uploaded documents for review due to a deposit greater than $3,000. OLG will review the documents and follow up with you within 48 hours.

For more information, visit our FAQ’s.  PRINT OR SAVE THIS PAGE FUTURE REFERENCE.