Redeeming Free Play
REDEEMING A LOTTERY FREE PLAY ONLINE
Free Play prizes won from lottery tickets purchased online are automatically applied to the next applicable draw. If you’ve won a Free Play online, the numbers will be computer-generated (i.e., randomly selected), and you’ll be notified by email that your Free Play has been automatically redeemed.
If you’ve won a Free play online and have “Always Ask” set as your lottery redemption preference, you can choose to redeem your Free play in-store by scanning your digital ticket, or you add it to your e-wallet and it will be applied to the next applicable draw.
REDEEMING A LOTTERY FREE PLAY IN-STORE
Free Play prizes won from lottery tickets purchased in-store can only be redeemed at retail. When validating in-store, your numbers will be computer-generated (i.e., randomly selected), and will be entered into the next available draw. You have up until one (1) year from the draw date/purchase date to redeem a Free Play in-store.
Free Play with ENCORE
Free Play with ENCORE provides OLG Lottery players who purchase their tickets on OLG.ca or the OLG App with the option to add ENCORE to their Free Play ticket(s). To purchase ENCORE with a Free Play ticket, you must have sufficient funds available in your e-wallet and you must be within your lottery purchase limit, if applicable. This option is available for all players, excluding Lite Players. Lite Players will need to upgrade their account before they are able to use this. For general information about ENCORE, please visit: https://www.olg.ca/en/lottery/play-encore/about.html
Players can add ENCORE to OLG.ca or OLG App Free Play wins for LOTTO MAX, LOTTO 6/49, DAILY GRAND, ONTARIO 49, and LOTTARIO.
You can set up, edit, or cancel the option to add ENCORE to your Free Plays on OLG.ca and the OLG App at any time.
- Log in to your account.
- Go to Account Information.
- Navigate to the Free Play Customization section.
- Select
- Get Started to set up ENCORE on your Free Plays,
- Edit to update the number of ENCORE selections, or
- Cancel ENCORE to remove the option.
- Follow the on-screen prompts and select Save to confirm your changes.
You can change or cancel your preference at any time.
If you have enabled the ENCORE option, have sufficient funds in your account and have not reached your lottery purchase limit, ENCORE can be added when you redeem your Free Play online. Free Play redemption on OLG.ca and the OLG App is based on your payout preference.
- If your payout preference is set to "Always E-wallet", your Free Play win is automatically redeemed for the next eligible draw and cannot be saved for a later draw. If you have enabled the ENCORE have sufficient funds in your account and are within your lottery purchase limit, ENCORE will be automatically added to your Free Play ticket.
- If your payout preference is set to "Always Ask", you can choose when to redeem your Free Play and may save it for a future draw. When redeeming your Free Play, you will be asked how you would like to redeem your prize:
- Online (E-wallet) – Follow the on-screen steps to complete your redemption.
- Retail – Redeem your ticket at a retail location.
Current rules for redeeming prizes over $1,000 apply; https://www.olg.ca/en/winners/prizes-1000-more.html
You can update your payout preference at any time.
Yes. To add ENCORE to a Free Play ticket you have won from a purchase on OLG.ca or the OLG App, you must have sufficient funds available in your OLG.ca account and be within your lottery purchase limit. Funds can come from your Lottery Bonus balance, cash balance (E-wallet), or a combination of both.
Direct Pay cannot be used to purchase ENCORE on a Free Play ticket.
If you do not have sufficient funds available, and:
- if your payout preference is set to "Always E-wallet", your Free Play ticket will be automatically redeemed without ENCORE.
- if your payout preference is set to "Always Ask", a confirmation pop-up will appear:
- Confirm – Your Free Play ticket will be redeemed without ENCORE.
- Cancel – Your Free Play ticket will not be redeemed, allowing you to add funds and try again later.
When ENCORE is successfully added to a Free Play ticket you have won from a purchase on OLG.ca or the OLG App:
- If your OLG.ca account payout preference is set to "Always E-wallet", you will receive an email confirmation for the ENCORE purchase.
- If your OLG.ca account payout preference is set to "Always Ask", you will see an on-screen confirmation message after completing the purchase and will also receive an email confirmation.
You can review all Free Play and ENCORE transactions in your OLG.ca or OLG App transaction history https://www.olg.ca/en/account/lottery-history.html#/tickets
If you have a subscription on OLG.ca, the time of purchase depends on your purchase preference:
If your OLG.ca account payout preference is set to “Always e-wallet”, your ENCORE selection will be added automatically overnight when your previous draw Free Play win is awarded to your account.
If your OLG.ca account payout preference is set to “Always ask”, your ENCORE selection is added at the time you redeem your Free Play.
To note, you must have enough funds available in your e-wallet to cover the cost of the ENCORE purchase and must not have reached your lottery purchase limit.