"OLG ONE PROGRAM"
TERMS AND CONDITIONS
Ontario Lottery and Gaming Corporation

1. INTRODUCTION

1. 1.1. The OLG ONE Program (the “Program”) is a time limited, invite-only program that allows Members (as hereinafter defined) to access certain benefits, including but not limited to exclusive promotions, perks, experiences, gifts, and bonuses (each a “Benefit”, collectively “Benefits”) pursuant to these Terms and Conditions (the “Program Terms”). The Program is operated by the Ontario Lottery and Gaming Corporation (“OLG”).
2. 1.2. These Program Terms contain the specific terms and conditions which govern the Program. By opting-in to the Program in accordance with these Program Terms, a Member (as hereinafter defined) confirms that they understand, accept, and agree to be bound by these Program Terms which govern the Program, and the decisions of OLG on all matters related to the Program.
3. 1.3. The Program may from time to time offer Benefits which may be subject to promotion specific terms (“Promotion Specific Terms”) and to the General Terms and Conditions which may be found here. These Program Terms are also subject to the OLG Player Agreement found here. The Promotion Specific Terms, General Terms and OLG Player Agreement (as may be amended from time to time) are hereby incorporated into and form part of these Program Terms. Any conflict or inconsistency between these Program Terms, any Promotion Specific Terms, the General Terms and the OLG Player Agreement, the terms of the OLG Player Agreement will govern. Any capitalized terms not otherwise defined herein shall have the meaning ascribed to them in the General Terms and/or the OLG Player Agreement.
4. 1.4. Members agree and acknowledge that becoming a Program Member does not guarantee future participation in this or any similar program that OLG may offer, the eligibility for which will be determined by OLG.
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   thiS is an important document that gives up some of your legal rights, please read with care. these program terms contain limitations of liability including limiting olg's liability to you for negligence.

2. PROMOTION ELIGIBILITY

1. 2.1. The Program is available in Ontario only and only to those residing in Ontario who (at the time of joining the Program):
   1. are nineteen (19) years of age or older;
   2. have a valid Player Account that is in good standing in accordance with the OLG Player Agreement and has not been Archived, Self-Excluded, Deactivated, Closed, Suspended, or placed on a break; and
   3. have been selected to join this Program by OLG and are otherwise qualified and not precluded from participating in OLG marketing and promotions based on the application of OLG's current policies, including OLG's responsible gambling policy ("Eligible Participants").
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   Without limiting the foregoing, an Individual will not be eligible to opt into the Program if that Individual:

   1. is rated as high risk under 3.10 of the Responsible Gambling and My PlayBreak Policy at or before the time of Program opt-in, regardless of whether that Individual received an invitation to participate in this Program; or
   2. is otherwise not eligible to participate in this Program under the entry criteria established for the Program, including any responsible gaming controls and restrictions included in these entry criteria, as may be established and amended by OLG from time to time.

    

   Volunteers, employees, officers and directors of OLG, the Alcohol and Gaming Commission of Ontario and any of OLG's advertising, promotion and contest management agencies are not eligible to participate in the Program.

   
   
3. 2.2. In the event that an Individual does not meet the eligibility requirements as set forth in these Program Terms, and without limiting any other rights herein, OLG has the right to reject or disqualify the Individual from participating in this Program including following opt-in. The disqualified Individual will not be entitled to any Benefit or other substitute benefit due to such disqualification.
4. 2.3. In addition to the above criteria, OLG may, at any time, suspend or terminate Member participation in accordance with these Program Terms.
5. 2.4. Opting out of the Program: If a Member no longer wishes to participate in the Program, they can opt-out at any time by contacting Player Support through the “Contact Us” page or by calling 1-800-387-0098.

3. MEMBERSHIP TERM

1. 3.1. For the purposes of these Program Terms, “Opt-In Date” means the date a Member completes the necessary steps to become a Member as set out in these Program Terms and opts into the Program, as determined by OLG's internal records. In order to become a Member, an Eligible Individual must follow all of the steps set out in Section 4 below upon receiving an invitation from OLG to participate in the Program.
2. 3.2. Subject to earlier termination in accordance with these Program Terms, a Member may participate in the Program for a period of one (1) year, which begins on the Opt-In Date (the “Term”). Membership in the Program will automatically terminate at the end of the Term unless membership is terminated earlier in accordance with these Terms.
3. 3.3. Following the end of the Term, an Individual will no longer be entitled to participate in the Program nor take advantage of any Benefits associated with membership in the Program, including but not limited to gifts, events, rewards, perks, promotions, and/or bonuses.

4. JOINING THE PROGRAM

1. 4.1. In order to join the Program, an Eligible Individual must, upon being invited to join the Program by OLG and within five (5) days from the Offer Date (the “Offer Expiry Date”) follow all instructions set out in the Program invitation email.
2. 4.2. An Eligible Individual will receive e-mail confirmation which will confirm successful membership into the Program. Upon confirmation, the Eligible Individual will be considered a member of the Program (“Member”) and will be eligible to receive Benefits.
3. 4.3. An Eligible Individual who does not complete the steps set out in the Program invitation email by the Offer Expiry Date will not be considered a Member and will not be eligible to receive any Benefit or substitute benefits.

5. BENEFITS

1. 5.1. By participating in the Program, Members agree and acknowledge that the eligibility for and/or availability of any Benefit will be determined by OLG based on its then-current applicable policies, including those related to responsible gaming, as may be amended by OLG from time to time. Participation in the Program does not guarantee any specific number of Benefits during the Term.
2. 5.2. Subject to and without limiting the generality of the foregoing, upon invitation to receive any Benefit, Members must follow the express direction of OLG in each case and remain eligible for that Benefit in accordance with these Program Terms, the OLG Player Agreement, OLG's Responsible Gambling and My Playbreak Policy and other applicable policies of OLG, including on responsible gaming and marketing restrictions, as may be amended from time to time. Benefits may be subject to separate promotional terms and opt-in requirements.

6. RESPONSIBLE GAMING

1. 6.1. OLG is committed to responsible gambling. Member play and participation in the Program will be assessed and interventions may be applied in accordance with OLG's then-current responsible gaming policies, programs and criteria throughout the Term to help ensure responsible play, including without limitation those established by OLG in relation to the Program and other applicable responsible gaming policies and processes.
2. 6.2. Members may find additional responsible gaming resources here, and may also contact their dedicated OLG customer care representative with any questions or concerns related to their gaming.

7. SUSPENSION AND TERMINATION

1. 7.1. Without limitation to any other rights OLG has pursuant to these Program Terms, if at any point during the Term:
   1. A Member's Player Account is Archived, self-excluded, Deactivated, Closed, Suspended or otherwise is placed on a break; or
   2. A Member is deemed by OLG to (i) violate these Program Terms; (ii) provide false or fictitious information to OLG; (iii) misuse or abuse (or attempt to misuse or abuse) the Program and/or Member privileges or Benefits; (iv) commit (or attempt to commit) fraud or any other criminal activity; (v) use harassing, threatening, or otherwise aggressive language when communicating with any OLG employee or agent; and/or (v) take any other action or actions deemed by OLG to be contrary to the Program, or the letter and/or spirit of these Program Terms (including, without limitation, any action(s) deemed by OLG to be contrary to OLG's then-current responsible gaming policy, program and criteria)
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   then OLG has the right to suspend the Member's participation in the Program and/or terminate the Member's participation in the Program on notice to that Member. If a Member is suspended, the Member will not be entitled to receive any Benefit during the period of suspension, including any pending Benefit that the Member may have otherwise been eligible to receive during the period of suspension. In the case of termination, the Member will no longer be entitled to any Benefit or further participation in the Program during the effected Term.

   
   
3. 7.2. Without limiting any of the foregoing, where a Member is rated as high risk under 3.10 of the Responsible Gambling and My PlayBreak Policy at any time during the Term, that Member will not receive any invitations or marketing related to any Benefits in the Program while that Member is high risk. You can learn more about your risk status at any time here.

8. GENERAL

1. 8.1. By participating in the Program, each Member agrees that the maximum liability of OLG, OLG's service providers, subcontractors, employees, agents and assigns (the “Program Parties”) in connection with this Program, the Member's participation herein and/or the awarding and use/misuse of Benefits shall not exceed an aggregate of $1,000, including for liabilities resulting from or as a result of any negligent act or omissions of or by any of the Program Parties. For greater certainty, the further limitations and exclusions from liability set out in Section 17 of the OLG Player Agreement shall apply to any dispute, claim, allegation or complaint related in any way to the Program or these Program Terms.
2. 8.2. The Program Parties will not be responsible for Benefits that are lost, misdirected, or delayed or that otherwise are not delivered for any reason outside of the control of the Program Parties.
3. 8.3. A Member is only allowed to register one (1) Player Account for the Program. A Member who creates and registers multiple/duplicate accounts for the Program will be removed from the Program and such Member will not be eligible to receive any Benefit.
4. 8.4. If the identity of a Member is disputed, the authorized account holder of the email address associated with the Player Account in question will be deemed to be the Member for the purposes of the Program. The individual assigned to the email address for the domain associated with the submitted email address is considered the authorized account holder. A Member may be required to provide proof that they are the authorized account holder of the email address associated with the Player Account in question and is otherwise required to meet all eligibility requirements set out in these Program Terms. Failure to do so may result in termination from the Program.
5. 8.5. OLG may extend or terminate the Program or any Benefit for any reason it deems appropriate, and at any time. This includes, but is not limited to, satisfying promotional integrity issues, technical errors or issues, or any other reason deemed appropriate by OLG.
6. 8.6. OLG reserves the right to require proof (in a form acceptable to OLG) for any reason OLG deems necessary for the purposes of administering the Program in accordance with the letter and spirit of these Program Terms. Failure to provide such proof to the complete satisfaction of OLG within the timeline specified by OLG may result in disqualification from the Program. If it is discovered by OLG (using any evidence or other information made available to or otherwise discovered by OLG) that any Member (or any person purporting to be a Member) has attempted to use multiple names, identities and/or any other means not expressly sanctioned by these Program Terms to participate in or disrupt this Program, then he/she may be disqualified from the Program.
7. 8.7. OLG reserves the right to cancel, withdraw, suspend or amend the Program in any way, or to amend these Terms in any way, without prior notice or obligation, for any reason and without incurring any liability, including, but not limited to the following: (i) any cause beyond the reasonable control of OLG that interferes with the proper conduct of the Program as contemplated by these Terms, including, without limitation, any error, problem, tampering, unauthorized intervention, fraud or failure of any kind whatsoever; (ii) any accident, printing, administrative, or other error of any kind; (iii) a change to applicable laws and/or the action or direction of any regulatory body; (iv) the accommodation of participants in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and/or (v) for any other reason that OLG deems necessary to ensure that the Program is conducted in accordance with the letter and spirit of these Program Terms and OLG's applicable policies and procedures, including with respect to socially responsible gambling. Any attempt to undermine the legitimate operation of the Program in any way (as determined by OLG in its sole discretion) may be a violation of criminal and civil laws and should such an attempt be made, OLG reserves the right to seek remedies and damages to the fullest extent permitted by law.
8. 8.8. OLG reserves the right to take whatever measures or actions it deems necessary to help ensure that the Program is administered in accordance with the letter and spirit of these Program Terms.
9. 8.9. Any personal information collected by OLG or on OLG's behalf, including but not limited to Member contact information, is collected pursuant to section 3 of the Ontario Lottery and Gaming Corporation Act, 1999 and is intended to be used for the following purposes: to conduct and administer the Program by OLG, including but not limited to contacting Members, validating eligibility and the awarding of the Benefit(s); marketing and advertising purposes including providing Members with information or services they have opted in to receive, understanding their interests, responding to their concerns and improving service delivery; for OLG's internal business purposes and to comply with legal requirements. For more information, please speak with an OLG Support Centre representative by calling 1-800-387-0098 or by mail at 70 Foster Drive, Suite 800. Sault Ste. Marie, ON P6A 6V2.
10. 8.10. By opting-in to the Program, Members also agree to receive email communication from OLG regarding information about any Benefit (including, but not limited to details about events), as well as a link to a post experience survey. Experience details include (but are not limited to) experience confirmation details, experience venue information, experience reminders, and waitlist information.
11. 8.11. In determining whether a Member is entitled to receive Benefits, OLG is entitled to review and rely upon, and the Member is bound by, the information recorded in OLG's computer database(s) and any other player information recorded by OLG.
12. 8.12. OLG reserves the right to adjust any of the dates, timeframes and/or other mechanics stipulated in these Program Terms, to the extent necessary, for purposes of verifying compliance by any Member or other information with these Program Terms, or as a result of any problems, or in light of any other circumstances which, in the opinion of OLG, in its sole discretion, affect the proper administration of the Program as contemplated in these Program Terms, or for any other reason.
13. 8.13. In the event of any discrepancy or inconsistency between the terms and conditions of these Program Terms and disclosures or other statements contained in any Program-related materials and/or any instructions or interpretations of these Terms given by any representative of OLG, the terms and conditions of these Program Terms shall prevail, govern and control to the fullest extent permitted by law.
14. 8.14. The invalidity or unenforceability of any provision of these Program Terms shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Program Terms shall otherwise remain in effect and shall be construed in accordance with the terms as if the invalid or illegal provision were not contained herein.
15. 8.15. To the fullest extent permitted by applicable law, all issues and questions concerning the construction, validity, interpretation and enforceability of these Program Terms or the rights and obligations of Members, OLG or any of the other the Program Parties in connection with the Program will be governed by and construed in accordance with the domestic laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other jurisdiction's laws. The parties hereby consent to exclusive jurisdiction and venue of the courts located in Ontario in any action to enforce (or otherwise relating to) these Program Terms or relating to the Program.
16. 8.16. Any waiver by OLG of the strict observance, performance or compliance by a Member with any of the Program Terms contained herein, either expressly granted or by course of conduct, shall be effective only in the specific instance and shall not be deemed to be a waiver of any rights or remedies of OLG as a result of any other failure to observe, perform or comply with these Program Terms. No delay or omission by OLG in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy.
17. 8.17. OLG may amend these Program Terms or issue successor or replacement terms and conditions at any time in accordance with applicable law. By agreeing to participate in the Program, all Members agree to comply with and be legally bound by these Program Terms and any amendments thereto and any successor or replacement terms.
18. 8.18. The insertion of subheadings in these Program Terms are for convenience and reference purposes only and will not affect the construction or interpretation of these Program Terms. Any sums of money that are referred to in these Program Terms are expressed in the lawful money of Canada. In the event any part of these Program Terms is found to be void or unenforceable by a court of competent jurisdiction, the remainder of these Program Terms shall operate to the fullest extent permissible by law.
19. 8.19. All times and dates refer to Eastern Time (“ET”).

For any questions relating to this program, please contact Player Support at playersupport@olg.ca or by calling 1-800-387-0098.