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COVID-19 UPDATE: PRIZE CENTRE LIMITING IN-PERSON APPOINTMENTS

HOW TO CLAIM PRIZES BY MAIL

CLAIMING YOUR PRIZE BY MAIL

Normal processing times for mail-in claims are:

4-6 weeks to process from receipt of the claim

Due to procedural changes resulting from the COVID-19 pandemic, it may take longer for your mail-in claim to be processed.

We apologize for the inconvenience and appreciate your patience.

 

 

If your lottery prize is less than $50,000, you can mail the required items below to the OLG Mail-in Prize Centre. Your mail-in prize claim will typically be processed within 4 to 6 weeks of OLG receiving the completed prize payment requirements identified below. If any of these required items are missing or incomplete, the OLG Mail-in Prize Centre will contact you directly to complete them. This may delay the processing of your prize payment.

Mailing Address:

OLG Mail-in Prize Centre 
P.O. Box 130 
31 Adelaide Street East 
Toronto, ON 
M5C 2J1

OLG will not mail cheques for lottery winnings to the United States.

 Important! Please read the following information before taking steps to claim your prize.

MANDATORY: To claim a prize of $1,000 or more, you must complete a Lottery Prize Claim Declaration Form. This applies to both single and group play wins. All prize claim documentation must include the claimant's legal first and last name as shown on the valid government issued identification that will be presented with the claim documentation.

Once received at OLG, winning tickets and tickets that are damaged become the property of OLG and cannot be returned to the claimant.

No Assignment of Prize Winnings. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the prize winner (as determined by OLG).

As part of OLG's prize payment protocol, OLG reserves the right to subject any person having any involvement with a winning ticket prior to the submission of a prize claim to the same requirements as the person(s) claiming the prize. These requirements may include, but are not limited to, providing valid government issued photo identification, participating in a face-to-face interview, and completing the "Release of Prize Claim Form".

TO CLAIM YOUR PRIZE, PLEASE INCLUDE THE FOLLOWING:

1. YOUR ORIGINAL, SIGNED TICKET

Fill in the required information on the front and back of the ticket (print clearly). Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim. Keep a photocopy of your ticket.

Additional Information for Group Winners:

The ticket should be signed by the group leader “In Trust” or each group member may sign the ticket.

2. YOUR CUSTOMER RECEIPT

If a retailer has checked your ticket, include the Customer Receipt printed by the lottery terminal.

1. YOUR ORIGINAL, SIGNED TICKET

Fill in the required information on the front and back of the ticket (print clearly). Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim. Keep a photocopy of your ticket.

Additional Information for Group Winners:

The ticket should be signed by the group leader “In Trust” or each group member may sign the ticket.

2. YOUR CUSTOMER RECEIPT

If a retailer has checked your ticket, include the Customer Receipt printed by the lottery terminal.

3. IDENTIFICATION

A legible photocopy (front and back) of one piece of valid government-issued identification with date of birth. Please do not submit originals.

Additional Information for Group Winners:

A legible photocopy (front and back) of one piece of valid government-issued identification with date of birth for each group member.

SEE WHAT TYPES OF ID ARE ACCEPTED

4. A COMPLETED LOTTERY PRIZE DECLARATION FORM

All sections need to be filled out (Parts A, B & C), including where you purchased your ticket. Make sure the form is signed and witnessed. If you can’t print the form from the website, you can call the OLG Support Centre at 1-800-387-0098 and ask for one to be mailed to you.

DOWNLOAD SINGLE AND GROUP DECLARATION FORM 

Additional Information for Group Winners:

Each group member must complete the Lottery Prize Claim Declaration Form (Single and Group). All sections need to be filled out (Parts A, B & C), including where the ticket was purchased and by who. Make sure the form is signed and witnessed. The individual who signs this form as a witness should be impartial and have no vested interest in the claim. If you can’t print the form from the website, you can call the OLG Support Centre at 1-800-387-0098 and ask for one to be mailed to you.

DOWNLOAD SINGLE AND GROUP DECLARATION FORM

GROUP WINNERS MUST INCLUDE:

A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, telephone number, proportion of prize and signature.

DOWNLOAD LOTTERY PRIZE CLAIM GROUP LIST

1. YOUR ORIGINAL, SIGNED TICKET

Fill in the required information on the front and back of the ticket (print clearly). Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim. Keep a photocopy of your ticket.

Additional Information for Group Winners:

The ticket should be signed by the group leader “In Trust” or each group member may sign the ticket.

2. YOUR CUSTOMER RECEIPT

If a retailer has checked your ticket, include the Customer Receipt printed by the lottery terminal.

3. IDENTIFICATION – 2 PIECES

A legible photocopy (front and back) of the following:

One piece of valid government-issued photo ID that includes your date of birth. A second piece of acceptable identification.

PLEASE DO NOT SUBMIT ORIGINALS.

Additional Information for Group Winners:

A legible photocopy (front and back) of the following for each group member:

One piece of valid government-issued photo ID that includes claimant’s date of birth
A second piece of acceptable identification

PLEASE DO NOT SUBMIT ORIGINALS

SEE WHAT TYPES OF ID ARE ACCEPTED

4. A COMPLETED LOTTERY PRIZE DECLARATION FORM

All sections need to be filled out (Parts A, B & C), including where you purchased your ticket. Make sure the form is signed and witnessed. If you can’t print the form from the website, you can call the OLG Support Centre at 1-800-387-0098 and ask for one to be mailed to you.

DOWNLOAD SINGLE AND GROUP DECLARATION FORM 

Additional Information for Group Winners:

Each group member must complete the Lottery Prize Claim Declaration Form (Single and Group). All sections need to be filled out (Parts A, B & C), including where the ticket was purchased and by who. Make sure the form is signed and witnessed. The individual who signs this form as a witness should be impartial and have no vested interest in the claim. If you can’t print the form from the website, you can call the OLG Support Centre at 1-800-387-0098 and ask for one to be mailed to you.

DOWNLOAD SINGLE AND GROUP DECLARATION FORM

GROUP WINNERS MUST INCLUDE:

A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, telephone number, proportion of prize and signature.

DOWNLOAD LOTTERY PRIZE CLAIM GROUP LIST

Publication of Win

In our ongoing efforts to ensure the integrity of our lottery operations and maintain the confidence of Ontarians, OLG will publish information on all lottery wins of $1,000 or more on OLG.ca for a period of 30 days. 

This information will include the name, city of residence and the prize won for all individuals or groups who are paid a lottery prize of $1,000 or more. 

Prize Payment

The Prize Centre will mail your cheque via regular mail. If you would like it sent by another method, please include the appropriate prepaid courier or postage-paid envelope. 

For group claims under $1,000, the cheque will be issued "in trust" to the person who signed and completed the back of the ticket, or to all of the names of the winners who signed the ticket.

For prize claims of $1,000 to under $10,000 – cheques will be sent by mail to the address listed on the Lottery Prize Claim Group List.

For group claims of $1,000 and more, individual prize cheques will be issued to each member of the group based on the proportion of prize indicated on the Lottery Prize Claim Group List. Cheques will be sent by mail to the address listed on the Lottery Prize Claim Group List.

Following these instructions will ensure your mail-in prize claim is processed as quickly as possible.

Attention Groups With OLG Retailers

If you or a member of your group works at an OLG authorized Retailer, it is suggested you review the OLG Lottery Game Rules to confirm eligibility around rules of play. 

International Residents

Don't live in Canada? See how to claim prizes for international residents.

 

 

Insider Wins

If you’re claiming a prize of $10,000 and over and fall within OLG's Related Party/Insider Win definition, the claim process will take additional time to complete. 

If there are no issues with your prize claim, and your prize is approved for payment, a Prize Centre Representative will inform you of your prize payout date. The payment of each Insider prize is held for 30 days from the date the insider news release is published to allow anyone with concerns regarding the prize to come forward.

On the prize payout date, your cheque will be forwarded to a select Slots & Casinos facility for pickup, or you can pick it up at the OLG PRIZE CENTRE. The cheque will be issued in your legal name as shown on Government issued identification presented at the time of prize.

SEE THE DEFINITION OF OLG INSIDER

OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.

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