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COVID-19 UPDATE: PRIZE CENTRE LIMITING IN-PERSON APPOINTMENTS

HOW TO CLAIM PRIZES ONLINE

Prize Payment
Cash Prizes Under $1,000:

Automatically deposited to the cash balance of your OLG.ca account.

Cash Prizes Over $1,000 and Under $100,000 (and All Merchandise Prizes):

Step 1: 
Select your winning ticket in your Lottery Ticket History and you will be prompted to complete the Lottery Prize Claim Declaration Form (LPCD) to begin the claim process. 

Step 2: 
Once you’ve successfully submitted your LPCD Form, OLG will handle the rest, either crediting your OLG account or contacting you for more information.

Cash Prizes Over $100,000:

Step 1: 
Select your winning ticket in your Lottery Ticket History and you will be prompted to complete the Lottery Prize Claim Declaration Form (LPCD) to begin the claim process. 

Step 2: 
Once you’ve successfully submitted your LPCD Form, the OLG Prize Centre will contact you with next steps.

Redeeming A Lottery Free Play Online:

Free Play prizes won from lottery tickets purchased online are automatically applied to the next applicable draw. If you’ve won a Free Play online, the numbers will be computer-generated (i.e., randomly selected), and you’ll be notified by email that your Free Play has been automatically redeemed.

HOW TO SEE IF YOU’VE WON
  • Check your email for a winning ticket notification.

  • View the status of your lottery ticket on your Lottery Transaction History page
    • Step 1: Click on the Player Icon beside 'My Balance'. A drop-down menu will appear.
    • Step 2: Select ‘My Transaction History’, which will take you to a page displaying all your previous transactions on OLG.ca. 
    • Step 3: Select the 'Lottery' tab to see all your lottery specific transactions.  

 

Claim Prizes Online
  • Compare your numbers to the winning numbers on OLG.ca.

  • Call our WIN! Line at 416-870-8946 (Toronto area) or toll free at 1-866-891-8946 (outside Toronto area)

Once received by OLG, winning tickets and tickets that are damaged become the property of OLG and cannot be returned to the claimant.

No Assignment of Prize Winnings. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the eligible prize winner (as determined by OLG).

OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolve through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.

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