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GETTING TO KNOW ‘MY BALANCE', PROMOTIONS, AND BONUSES

You’re almost ready to play! By joining promotions, you get a chance to earn Bonus Funds for participating. Depending on the promotion, bonuses can be used for Lottery, Casino or Instant games on OLG.ca.  Here’s a quick refresher on what Bonuses you can get: 

Bonus Funds earned from Lottery promotions.

How do I use my Lottery Bonus?

Your Lottery Bonus can be used to play our online Lottery games like LOTTO MAX, LOTTO 6/49, DAILY KENO, DAILY GRAND, ONTARIO 49 and ENCORE! 

FYI! While a Lottery Bonus does not expire, it cannot be converted to cash or withdrawn. 

I just won playing a Lottery game! How are my Lottery winnings shown in ‘My Balance’?

Any lottery winnings received from tickets purchased on OLG.ca will be deposited into your Cash Balance. 

Bonus Funds earned from Casino promotions.

How do I use my Casino Bonus?

Your Casino Bonus can be used to play any casino or Instant games on OLG.ca, once your Cash in ‘My Balance’ reaches $0.00.  

FYI! While a Casino Bonus cannot be withdrawn, it can be converted to cash when you complete certain requirements.  Any Casino Bonus with a Wager Requirement (e.g. 10xWR) is bound to expire, depending on its wagering period (e.g. Complete 10xWR within 7 days). 

WHAT IS A CASINO GAMES SPECIFIC BONUS?

Additional Bonus Funds earned from specific and eligible Casino games played. View the Terms and Conditions of the specific promotion to understand how this bonus works. 

Now that you've gotten to know the basic terms related to your Casino Bonus, here are few scenarios you may find yourself when playing Casino games:

How do I know how much ‘My Balance’ is when playing a casino game?

As you begin playing a casino game, the Cash Balance, Casino Bonus Balance, and Casino Games Specific Bonus Balance (only if the game in play is eligible) are combined and shown only as 'My Balance’.   

If you have a Casino Games Specific Bonus Balance, you may only use it toward specific casino games. As a result, your total ‘My Balance’ may display different amounts depending on the casino game you play. Here’s an example: 

My Balance $139.00
Cash $20.00
Lottery Bonus $30.00
Casino Bonus $25.00
Egyptian Casino Bonus* $50.00
Winter Casino Bonus** $14.00
*Can be used while playing Cleopatra Plus, Pyramidion, and Sphinx Wild
**Can be used while playing Siberian Storm, Snow Leopard, and Icy Wild

If you decide to play Cleopatra Plus, your total balance is $95.00 (Cash + Casino Bonus + Egyptian Casino Bonus). 

If you decide to play Siberian Storm, your total balance is $59.00 (Cash + Casino Bonus + Winter Casino Bonus). 

How do Casino Bonuses and Wager Requirements work when playing casino games?

See below the most common scenarios you may find yourself in when playing casino games

Scenario Playing using: Balance before playing You play You win Balance after playing
Cash Balance My Balance $20.00
Cash: $10.00
Casino Bonus: $10.00
$10.00 $20.00 My Balance $30.00
Cash: $20.00
Casino Bonus: $10.00
Casino Bonus
with no Wager Requirement My Balance $25.00
Cash: $0.00
Casino Bonus: $25.00
(0 x WR)
$25.00 $100.00 My Balance $100.00
Cash: $100.00
Casino Bonus: $0.00
with a Wager Requirement My Balance $25.00
Cash: $0.00
Casino Bonus: $25.00
(10 x WR)
$25.00
Your 10xWR is $250.00
= 10 x $25.00
$100.00 My Balance $100.00
Cash: $0.00
Casino Bonus: $100.00
Cash and Casino Bonus
with no Wager Requirement My Balance 30.00
Cash: $20.00
Casino Bonus: $10.00
(0 x WR)
$25.00
Cash is now $0.00
Casino Bonus is now $5.00
$100.00 My Balance $105.00
Cash: $100.00
Casino Bonus: $5.00
with a Wager Requirement My Balance $30.00
Cash: $20.00
Casino Bonus: $10.00
(10 x WR)
$25.00
Cash is now $0.00
Casino Bonus is now $5.00

Your 10xWR is $100.00
=10 x $10.00
$100.00 My Balance $105.00
Cash: $80.00
Casino Bonus: $25.00

How do I track my progress in completing a Wager Requirement?

You can track the status of your Wager Requirement by viewing “Your Active Promotions” on the Promotions Lobby

Here you’ll see your Wagering Target and the progress you’ve made to date to see how you’re doing

Are all Wager Requirements for all promotions the same?

No, Wager Requirements vary by promotion. Be sure to read and fully understand the promotion’s Terms and Conditions. 

Can I deposit more funds into ‘My Balance’ while playing a casino game?

If you deposit during a game play, the deposited funds will not be reflected in the balance shown until you close the game window and reopen it. 

I just won playing a Casino game! How are my Casino winnings shown in ‘My Balance’?

If you played in a casino game using your: Any winnings are deposited into your:
Cash Balance Cash Balance
Casino Bonus or Casino Games Specific Bonus Balance without a wager requirement Cash Balance
Casino Bonus or Casino Games Specific Bonus Balance with a wager requirement Casino Bonus or Casino Games Specific Bonus Balance

The number of times, or total amount wagered (e.g. 10xWR), that you are required to play to convert your Bonus Funds to your Cash Balance.  

After you join a promotion and receive Casino Bonus Funds or Casino Games Specific Bonus Funds from eligible casino games, you have the option to convert your Bonus Funds into your Cash Balance by completing a Wager Requirement. For example: 

 

If you received $10.00 Casino Bonus funds with a 10x Wager Requirement (10xWR), 

         Casino Bonus Funds:  $10.00 

         Wager Requirement: 10 x $10 = $100.00 

 

If you received $25.00 Casino Bonus Funds with no Wager Requirement (0xWR), 

         Casino Bonus Funds:  $25.00 

         Wager Requirement: 0 x $25.00 = $0.00 

Game Contributions are percentages of each wager you make while playing eligible casino games that count towards fulfilling your Wager Requirement. Remember that our casino games have different Game Contributions and will help you decide which games you can play toward fulfilling your Wager Requirement. See the different Game Contributions in our General Terms and Conditions. Here’s an example: 

Your starting Wager Requirement: $600.00

 

  • You Wager: $10.00 on a slot game
  • All slot games have a Game Contribution of 100% 
  • 100% of your wager counts towards your Wager Requirement

 

Your remaining Wager Requirement: $590.00 ($600.00 - $10.00) 

 

FYI! Cash payments deducted from your Cash Balance, Casino Bonus Funds and Casino Games Specific Bonus Funds must be used on Casino games with greater than 0% Game Contributions to complete the Wager Requirements. 

 

Only Casino Bonus Funds and Casino Game Specific Bonus Funds: 

 

  • are available for play in casino games with a 0% game contribution, but wagers made on these games will NOT count towards fulfilling the Wagering Requirement.
  • are not available for play on Lottery games  

You can only have one active promotion under your Casino Bonus Balance at a time. So, the option to do a Merged Bonus is adding two or more bonuses that have the same bonus balance type for casino games where: 

1. The bonus amounts and Wager Requirement amounts of new &  existing  bonuses  are  added  together.  

2. The Wagering Period from the new  bonus will become the Wagering Period for the merged  bonus.

 

Take note! Bonuses that reward  Lottery Bonuses or Cash  will not merge. Learn more about Merged Bonus here.    

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